Userlike – Bewertungsseite 3

Vorteile

Well, we are still on the learning curve.

Nachteile

The only thing negative so far is that the person you are chatting with can SEE you typing so typos show to the recipient.

Vorteile

It is easy to integrate and to use. The design is modern and the support is fast and competent.

Nachteile

pricing models and reduced functionality

Vorteile

Almost everthing configurable with a modern design & look. Easy Website-Integration.

Nachteile

Sometimes a bit complicated for agents to understand how to work with it. Needs time.

Vorteile

Very user-friendly. Extremely easy to modify the functionality and the look of a widget to match the website you are using it on. I love info pop-ups next to each feature. For someone like me, who has no 'operator' experience with live chats, it makes understanding and configuring a widget a breeze.

Nachteile

I wish there was a messenger-type pop up window for an operator to type answers in. I think it would feel more natural.

Vorteile

Well structured, easy to use chat software. Installation is a no-brainer and pricing is reasonable.

Nachteile

No Whatsapp support, sometimes it can get hard to work with on mobile.

Vorteile

I like the usability design. It's easy to use.

Nachteile

The test period is to short. We use the test period to introduce "userlike" to the shareholders and this takes time.

Vorteile

The interface was very clean and tidy, there were many incentives to start implementing and helping to get started. Usually, that level of user experience is rather only to be seen in the U.S. But in this case, it is made in Germany - with quality made in Germany. I also liked that it combines many web chat streams so that the employee just has to open one interface. That way it is also GDPR compliant as based in Europe - also it is very good for clients who prefer servers in Germany.

Nachteile

The connectivity of the chatbot to the facebook chat messenger is not yet there. But I understand that it is not just "like that" as many things like GDPR and Facebook, not yet even to start with the technical details are heavy to solve.

Vorteile

Easy to use from iMessage.

Nachteile

Possibilities for customisation not enough

Vorteile

Chat-Bots seems nice. But I haven't tested it so much. I will have a look at it next week in order to get better view of its functionality.

Nachteile

Missing Smartphone-App. I'm not sitting in front of the pc all day long. Would be a charm to get notifications on my smartphone in order to reply instantly.

Vorteile

Much more configuration possible, very good pricing. German Company.

Nachteile

in the beginning complex but than easy to understand

Vorteile

Easy to handle, integration in Wordpress was no problem. We use Userlike for our customer service on our website and in our online-shop.

Vorteile

ease of use and installation, different chat modes!

Nachteile

We did not appreciate the short demo period!

Vorteile

The live chat features. There is fast response for the widget. Sorry for this but I got no more idea...

Nachteile

The price of this software is quite expensive I think, and there is an icon below the chat box, I think thats kinda annoying as it took too much space.

Vorteile

I liked the interface, as well as the basic and initial configuration of profile and wigets. Also the ease to apply the button in your web page.

Nachteile

I had a problem integrating with Facebook, since I did not find the ID app, until I noticed that it should be public. I also believe that you should be able to integrate another user that is already registered in an easier way, as well as enable some similar to owner privileges to other operator

Vorteile

It was easy to install on my website and it wasn't intrusive.

Nachteile

nothing that I can recall. Would like for notification options.

Vorteile

The great ease to configure the widget with a possibility to customize it in Team mode. The simultaneous discussion of 10 chats per operator is very appreciated to be present all the time. The shortcuts and the information in the chat panel are very useful to optimize the discussion.

Nachteile

Some small ergonomic points in the chat panel (the chat window is not in full page) and the information on the right that opens automatically even if we close them. Missing the ability to recognize the Customers who are connected to their space on our shop, impossible to identify them automatically...

Vorteile

+ Its fast
+ It looks good
+ great GUI on Dashboard

Nachteile

+ A little bit confusing backend
+ not so easy to connect to messengers

Vorteile

Ease of use, easy to implement, easy to customize.

Nachteile

The slack integration, would be great to be able to answer through slack

Vorteile

I like to be able to chat with my clients in real time. For people who want quick answers, this is an ideal option.

Nachteile

It's a shame to notice that the free module is being dressed down with less and less options.

Vorteile

It looks clean and organized, the tooltip help is very convenient

Nachteile

Nothing until now. It seems to work automatically

Vorteile

Very easy to set up, great customer support from Userlike
Very supportive especially for Startups
Easy connection to Slack and Trello

Nachteile

Would be great to have an app as well (especially to check offline messages) - Getting notifications via Slack helps already though

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Userlike

Vorteile

- easy to use even for a beginner
- a lot of features

Nachteile

Unfortunately in the free version the usage is very limited.

Vorteile

Userlike is a easier software to use
they have very good prices

Nachteile

i don't have an app so i would like to have one

Vorteile

I've been testing the software over the last few weeks and have found it to be very easy to use. Set up and configuration haven't been. problem. It works just like I hoped it would. As our nonprofit grows, I expect it will be a valuable tool in communicating with potential clients.

Nachteile

This is my first foray into this type of software, so I'm not an experienced user who knows how to push the envelope when I'm testing Userlike. Thus far, however, I haven't found any issues with its functionality.

Vorteile

it's easy to use. i can talk with my friends now in my site

Nachteile

easy to integrate this module in your sites web

Vorteile

I enjoy the fact that you can manage multiple chats at once, and see what other operators are doing. I also like the push notifications and integrations with HelpScout.

Nachteile

For some reason the character limit for the "Topic" is really short.
Way too many modals.
The "my chats" window is a pain in the butt to use. For some reason the chat you click on appears at the bottom of the screen. If you're viewing 100 chats, you have to scroll forever to view the one you clicked on. On top of that, the scrolling breaks down with this (it seems to try and auto scroll, and it gets stuck pretty often).
Again, way to many modals / scrollable elements.

Vorteile

Pretty fast to setup and use. I've been looking for a simple tool to use and Userlike did just the job.

Vorteile

Easy to use, very powerful. Integration isn't easy.

Nachteile

None! An app would be great, this would help!

Vorteile

Met our needs for an economical, professional looking live-chat. Being able to distinguish user hours based on geography is great! Easy to set-up on the various pages on our website with differing widgets per page was an unexpected surprise. The setup was quite user-friendly and intuitive.

Nachteile

Would be nice to establish priority on the operators. Right now it appears to be alphabetical. It would be nice to be able to establish who should be first, second, etc. per widget.

Vorteile

Is really easy to use, and very intuitive.

Nachteile

Doesn´t come with a chat bot wich is also useful.

Vorteile

I like the Chat Bot :) it is funny extra!

Nachteile

So far nothing to hate. Easy to set up and use.

Vorteile

The system was implemented on a test version of our site last week. The implementation was easy to perform however the set up is not that easy but this will be explained in the next text box.

Nachteile

As explained above, The system was implemented on a test version of our site last week. The implementation was easy to perform however the set up is not that easy but this will be explained in the next text box.

Vorteile

Userlike is very easy to use, and very easy to set up as well. They offer 30+ Add-Ons and integrations, including Salesforce, Zendesk, and other CRM and Analytics tools. These integrations are very easy to set up too.

Nachteile

For Admins, switching between the admin and chat modes is a bit confusing. Also, 14 days for the trial is a bit too short, to properly test everything before making a decision. Other than these, I can't share any negative feedback about UserLike so far

Vorteile

I like most the possibility to give the chats a topic afterwards so that I can analyze what the main questions are from customers that visit our website.

Nachteile

I like least the setup are. It is a little bit confusing when you do it for the first time. But I have to admit that I did not do the tutorials before I set everything up. I just did it on intention.

Vorteile

We were curious about what kind of questions our customers will ask and what resources we had to provide to serve good quality responses to the incoming questions. It's a big advantage that Userlike comes with a 2 weeks, free test period and a super simple installation. Literally, after 5 minutes we have been able to chat with our customers. You simply register at the website, get your snippet to implement at your CMS or shop system and start chatting.

Nachteile

We tested the full version. The free and cheaper versions will have limited functionality. We did not test this yet. The only negative point we found: if all operators are offline, the chat widget still shows up in the front-end. We would prefer the chat button to disappears if no operator is available.

Vorteile

Easy to use and even quite easy to implement. You need some time to walk through all settings but they are already drilled down to a minimum. Awesome and quick customer service.

Nachteile

Payment through invoice, even for low monthly payments would be nice. The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.

Vorteile

This is the only truly GDPR compliant Chat we found.
It has very granular Settings Options and is - given the many Options - still user friendly in handling.

Nachteile

What is bad about it is bad about ANY Software we've found so war.
NO Chat Software allows entrepreneurs to answer the Chat via Email. You can get INFORMED via email, but you can't ANSWER that email so that the web user would get the answer through Chat.

Vorteile

It's very complete, with a lot of insights available and customizations. I would recommend it to every one is thinking to a chat platform for engage customer on the web site.

Nachteile

Nothing particular. May be at first time it's not so extremely intuitive, but it doesn't take you so long to get practiced

Vorteile

I like the fact it is a pleasure to use. I enjoy because it allows me to have a group meeting with my baseball players and coaches and we are all in different places. there are lots of features that it offers as well.

Nachteile

it is expensive. The fact that i have to communicate with my players on a daily bases can get real expensive quick.

Vorteile

Ease of use of the chat tool is one good part. The code was easily generated. The interface is cool and chic.

Nachteile

Control features are not okay. Message shows We are not there at the moment message even when user is logged into the website.

Vorteile

Nice interface and user layout. It is able to provide the needed information and allow customers to have a pleasant experience. The process and installation seemed to be easy.

Nachteile

Due to the open source location of the website - there was a problem in the installation of the code in the CMS. The customer service was helpful but unable to bring the issue to a solution and continue to pursue the opportunity. It was rather forgotten and let go.

Vorteile

Hosting in Germany. Modern UI. External API. Feedback System and mobile optimated chats are great for us.

Nachteile

A mobile App would be helpful for agents and I could not find the DPA (Data processing Agreement) which is important for the usage in germany.

Vorteile

I love the look and feel of this chat program. It is pretty, simple and clean. It comes with a chatbot which is fairly unusual in this price range. It was easy enough to set up in my test environment. This solution felt very complete. There wasn't anything that I couldn't do except for add my own branding. I think that may have been a limitation of the trial version.

Nachteile

The configuration for the chatbot was really tucked away deep in the configuration. The only other complaint was that the trial should have had more features available than it did.

Vorteile

It is a value for money solution with simple and elegant design.The apps for windows and android are very helpful

Nachteile

It could be better in terms of settings. For example you can not set the chat as a bar on desktop and as a circle on mobile.

Vorteile

- easy to handle
- no annoying queues on the telephone for the customer

Nachteile

I have no reason to complain.

Vorteile

We have been using Userlike frequently and are very impressed by the many functions it provides. It makes cusotmer support and feedback solutions very easy for customers and helps to interact with customers. Would recommend it immediatly.

Nachteile

It takes a while to understand how to set up the various functions. It would help to have a "default" option and maybe one tutorial-video (instead of many small ones).

Vorteile

It's one of the best looking chats on the market.
Installation on the website is quite easy and straight forward.

Nachteile

Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.
No application for support.

Vorteile

It's very easy to use/install, and looks great on your website. There are lots of features to customize for your website look and color scheme.

Nachteile

The only downside is that, on mobile, it can sometimes be confusing for the customer to know how to send a message. I'd recommend the company considering a change to optimize that.

Vorteile

Easiness of use, user friendly and fast response

Nachteile

Some limited features on trial period
Somehow restritcted statistics