Mint Service Desk
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- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Flexible and easy to use ITSM software
I am happy with the software for now and would recommend it for our customers that are in the need of helpdesk software for their teams.
Vorteile
User experience, friendly interfaces, easy to navigate and use in each section: admin, agent and customer. Easy to scale as it is cloud-based and possible to implement on-premise.
Nachteile
Roadmap for next releases could be clearer.
- Branche: Computer-Software
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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Reasonable pricing and straight to the point
Our use case was to create a complete service catalog that we could share internally and externally at the organization. That went well and we've noticed a lot of improvements in daily operations thanks to that.
Vorteile
We were looking for a platform that could handle service management with additional extensions like Customer Portal. For us, the Customer Portal and the possibility to manage dynamic fields that are related to certain ticket types were the main game-changer.
Nachteile
Admin panel could be described better especially for those who are newbies to service desks. There are also some tweaks that could make the overall user experience way better but I believe that will change in the upcoming versions.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Great new comer
Vorteile
Ease of use.
Chat oriented communication.
Nachteile
As the system is new, not all features available but current features already enough for helpdesk and asset management.
Antwort von OPGK RZESZOW
Thank your for your review. We are working hard to improve our solution.
- Branche: Computer-Software
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
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Great software
Vorteile
Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.
Nachteile
Initially tough to figure out. There is a steep learning curve
