Mint Service Desk

Vorteile

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Nachteile

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

Vorteile

- flexibility and ease to deploy in an organization
- available on-premise (what is very important in our organization)
- ITIL V4 certified
- scalable (ready for cloud architecture - it's dockerized)

Nachteile

- some UX improvements
- calendar control should be changed
- lack of API documentation in free version (had to order Enteprise)

In Betracht gezogene Alternativen

Warum Mint Service Desk gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Mint Service Desk

Vorteile

I like that it has its own ticketing system integrated with it.

Nachteile

I wish they improve and modernize the user interface.

Vorteile

User experience, friendly interfaces, easy to navigate and use in each section: admin, agent and customer. Easy to scale as it is cloud-based and possible to implement on-premise.

Nachteile

Roadmap for next releases could be clearer.

Vorteile

Easy to use, good service, easy configuration.

Nachteile

Notification configuration is not quite clear.

Vorteile

Our team likes it a lot - a user-friendly interface and everything necessary to quickly manage tickets.MintSD is flexible, easy to install and configure. The MintSD support team works quickly and reliably.

Nachteile

From my point of view, MintSD has no downsides.

Vorteile

We were looking for a platform that could handle service management with additional extensions like Customer Portal. For us, the Customer Portal and the possibility to manage dynamic fields that are related to certain ticket types were the main game-changer.

Nachteile

Admin panel could be described better especially for those who are newbies to service desks. There are also some tweaks that could make the overall user experience way better but I believe that will change in the upcoming versions.

Vorteile

During our periods using it, it was very simple and organized software to cover our needs.

Nachteile

Some graphic designs of the interphase could be improved.

Vorteile

Its easy and intuitive To use . Friendly interfase
Without any doubts its a excellent sw option

Nachteile

Nothing to add at this moment .... thanks

Vorteile

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Nachteile

I like everything is very helpful and easy

Vorteile

Un très bon produit de service client , très simple et facile à utiliser avec plusieurs fonctionnalités.

Nachteile

C'est très simple et bien efficace. Je l'apprécie

Vorteile

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Nachteile

For our purposes everything is ok. It is great for ticket management.

Vorteile

Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

Nachteile

At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

Vorteile

Ease of use.

Chat oriented communication.

Nachteile

As the system is new, not all features available but current features already enough for helpdesk and asset management.

Vorteile

Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.

Nachteile

Initially tough to figure out. There is a steep learning curve