SalesLoft

Vorteile

It allows our team working on outbound, prospecting efforts to have all of what they need in one place. It helps them to focus on the task and enter into flow.

Nachteile

We moved the team from HubSpot Saleshub to SalesLoft and there is no "Playbook" functionality that guides the user through what to ask a prospect on a call. We are lacking some of the depth of information that we were capturing before.

In Betracht gezogene Alternativen

Outreach, Gong.io und Apollo.io

Warum SalesLoft gewählt wurde

We needed one tool that could help us make calls and could offer the team one place to focus their attention.

Zuvor genutzte Software

HubSpot Sales Hub

Gründe für den Wechsel zu SalesLoft

Key for us was the integration into HubSpot. Outreach was the other close contender, and if we had needed a power dialer we would have chosen Orum. In the end we chose SalesLoft because of the UI, Integration with HubSpot and the fact that their inbuilt dialer was simple.

Vorteile

The use of cadences to generate automated steps like emails and text messages when working on leads. Notifications would appear when a customer click or viewed an email which is great to engage with them at the right time.

Nachteile

When using automated emails on my cadence, it would sometimes reach a maximum limit to send emails, it would tell me there was an error to send a certain amount.

Vorteile

Very intuitive. I use it mostly for sequencing prospects. Like the A/B test feature. Sequence performance tracking.

Nachteile

Integration with Hubspot isn't great. Nothing else to add!

Vorteile

-It was easy to create cadences-Cadences could be pushed to my team through a variety of methods like our CRM and other marketing tools

Nachteile

The customer service was a big let down. We lost key functionality and our support ticket was seemingly abandoned after being passed around a few months. For this reason we've decided to no longer renew our contract.

In Betracht gezogene Alternativen

Outreach

Vorteile

I love the away that it tracks communication between myself and my clients. I also love being able to save templates.

Nachteile

It is hard for me to navigate and sometimes has glitches

Vorteile

The possibility to create cadences is really useful to me (and in general for any sales company)

Nachteile

In order to create cadences you must import all contact from another platform (Salesforce in my case) and this is a long process

Vorteile

The UI is beautiful.
The User experience is very smooth.
The software is very clean, carefully designed with the sdr in mind, and bug free for the most part.
Placing calls is a very smooth and ridiculously easy experience.

Nachteile

Two things.
The software doesn't allow an SDR to update the Call Disposition and Sentiment after a call is logged.
Which makes it inconvenient. There is no way to change or update these two fields even if they are logged by mistake.
There is no easy way to add opportunity price point etc.

Vorteile

ability to create long cadences of touch points and semi-automate the process means countless hours are saved. you can easily see your status of each cadence and the activity is seamlessly synced with Salesforce.

Nachteile

Had massive issues syncing with my company's Outlook. For nearly 3 months we could not send emails as they would not sync. Took far too long and threats by upper management to drop the product if a resolution was not worked out. Also, don't use the "local dialer" feature. We had people tell us they were getting calls from that number and had told them not to call, but it was our first time calling into them. The local dialer may have it's benefits but be ware how overly used this has become by telemarketers and poeple are becoming more and more aware of this.

Vorteile

SalesLoft makes it very easy for BDR/SDR teams to manage leads and nurtures with pre-approved templates and processes. The recording function is also very helpful for training purposes.

Nachteile

The reporting and analytics functions leave much to be desired. It is very difficult to glean insights from the email templates and cadences. Additionally, there are consistent product issues that can cause disruptions to our team's workflows - such as calls dropping.

Vorteile

There are some great features. Know when someone opened and email and when they clicked. You'll also know where the were geographically. Calling from a local area code is also great.

Nachteile

There has been occasional down time, which really hurts productivity on outbound.

Vorteile

I love how easy it is to see past communications and note on a clients account. You can also quickly and easily give the client a ring or send them a text or email.

Nachteile

I wish you could easily see all points of contacts under one account instead of only viewing 1 point of contact at a time. I also love that you can create email cadences!

Vorteile

Amazingly user-friendly. We trained our BDRs in just a few hours. The Cadence structure is easy to construct.

Nachteile

The system has more downtime than I'd expect...

Vorteile

I really enjoy being able to set up communication with clients through this with ease! Being able to track messages and their perception is huge!

Nachteile

I dislike that contacts tend to get intertwined. It also gets a little slow once doing a number of things but nothing that's too had!

Vorteile

Integration with salesforce is great, overall usability and interface well thought out.

Nachteile

The fact that the minimum number of seats on the contract is 5, there are companies that would love this if they offered an a-la-carte, self-implementation option for any number of users.

Vorteile

Very easy to set up individual or team templates and cadences. Good dynamic content and personalisation options.

Nachteile

Managing unsubscribes between systems is not always easy. Sometimes individual sales people clone templates and cadences making it difficult to aggregate results.

Vorteile

I like it's easy-to-use interface, powerful features, smart layout, and automation rules.

Nachteile

Support can be a little slow. Lacking some advanced options on automation rules.

Vorteile

helps you keep track of your outbound accounts

Nachteile

not easy to navigate and cadences don't have enough flexibility.

Vorteile

There is so much that can be done on this software it's actually mind blowing

Nachteile

So many options and possibilities it's actually time consuming to fill out correctly. More admin but I guess it's the good sort

Vorteile

I'm in the late stages of implementing SalesLoft for my organization and it's been a smooth ride so far. I have no complaints about how the implementation process has gone, and the team has been great about taking our feedback already when it comes to the product.

Nachteile

I don't like that you can't work with Salesforce Campaigns in SalesLoft. If I could automate based off of those it would make my life much easier.

Vorteile

very easy way to mass email a list of people. can build out email cadences very easily. sycs to salesforce.

Nachteile

you should be able to send emails without a subject line. sometimes a no subject line is needed and necessary.

Vorteile

This software allows email marketers to reach a wide audience due to bounce rate leniency. We are able to attempt to communicate to more prospects than with Pardot.

Nachteile

It is hard to review a email campaign schedule once set up. It is difficult to reassign leads if there was a mistake in importing.

Vorteile

SalesLoft is a very powerful way to reach out to a large amount of contacts in a scalable fashion. The tool itself is pretty simple to use and intuitive - nothing too fancy, which is a good thing. This makes it easy and quick to train others on using it. The capabilities are also great, so emails and calls can be scheduled without much effort. There's also some other nice features like email editor, analytics, recording, etc.

Nachteile

Nothing to dislike. It really does exactly what we need.

Vorteile

SalesLoft is successfully able to handle large data sets. The merging capabilities are fantastic - industry leading.

Nachteile

Unfortunately, it takes a long time to send out large batches and the tracking pings don't always make sense.

Vorteile

It allows you to record calls that you'd like to revisit and use for coaching purposes, as well as prospect on a mass level.

Nachteile

It hasn't been performing at optimal levels, and some emails are impacting the server and not being sent.