HubSpot Sales Hub

Vorteile

Für das Tracken der einzelnen deals wirklich gut in verschiedenen stati kann genaustens gesehen werden wie weit der vertrieb gekommen ist und als außenstehender kann man dadurch sehr gut anknüpfen

Nachteile

einige funktionen sind möglich aber nur durch weitere sehr teure upgrades nutzbar, obwohl dies funktionen teilweise im salesbereich pflicht wären in meinen augen

Vorteile

HubSpot überzeugt uns in puncto Sales besonders dadurch, dass man viele nützliche Automations und workflows einbauen kann, die uns bei unserem alten CRM (pipedrive) fehlten. Trivial aber für uns entscheidend: eine gute Lead Rotation. Heißt bei uns werden Sales Reps automatisch den Deals zugeordnet nach einer Logik die wir aufsetzen können.

Nachteile

Absolute Kleinigkeit, aber mega mega nervig bei HubSpot ist die Zuweisung von Ereignissen zu Kontakten Deals Unternehmen etc. HubSpot lernt nicht dazu. Heißt: macht man in einem Deal einen Call aus dem Tool heraus, muss man danach selbsständig anwählen, dass der Call sowohl für Deal, als auch Unternehmen, als auch Kontakt gespeichert wird. Von alleine speichert es Hubspot nur z.B. im Deal und wenn man über den Kontakt navigiert, wäre der Call von selbst nicht sichtbar.

Vorteile

War sehr einfach zu implementieren mit Unterstützung von saleshub. Finde es super, dass wenig aktive Nutzer oder viewer kostenlos sind für Reporting etc.

Nachteile

Die Call Funktion könnte nooch ausgebaut werden, haben am Ende Schnittstelle zu anderer Software eingerichtet.

Vorteile

We really like all in one sales feature to manage our clients' details and automations.

Nachteile

The cost is on higher side, and it takes time to understand functions.

Vorteile

It is quick to setup and you can use it for free initially. It is one of the best CRM options available for a small or medium business.

Nachteile

There is a lot of setup if you want to make use of many of the features. If your business is mid-sized and you have complex requirements for sales (eg. lots of software add-ons) you may not be able to connect what you need easily to HubSpot.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu HubSpot Sales Hub

Vorteile

The integration with our CRM and automation features makes tracking and managing leads super easy. The email templates and sequences also save a ton of time.

Nachteile

Some of the more advanced features are locked behind higher-tier plans, and reporting could be a bit more flexible. Also, Business card scanner is not integrated in an easy way.

In Betracht gezogene Alternativen

Warum HubSpot Sales Hub gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu HubSpot Sales Hub

Vorteile

The ability to manage deals clearly through the sales funnel in a relatively simple UI.

Nachteile

A lot of default fields that need whittling down to ensure no duplications when setting up custom properties etc.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu HubSpot Sales Hub

Vorteile

We've been using Hubspot Sales since it was just a Chrome extension for Google Workspace, and they've done a great job of expanding features. Other companies have tried to enter the space but have either shutdown or killed of sales enablement features. Sales team love HubSpot over SalesForce, and new hires are always happy to learn it's part of our sales tech. Great user interface!

Nachteile

Before they had any of the extra features Gmail was the only way to integrate, but that was years ago during their startup phase. Now, it's a powerhouse that lets our team record how we are communicating with our leads. Just wish we had some customization on that front, not everyone uses WhatsApp, but activity happens all over for online businesses.

Vorteile

Hubspot Sales Hub gives our sales team so many resources to succeed with. The most beneficial one for us is workflows and sequences

Nachteile

The cost, it's very expensive to add an extra Hub at the Pro level

Vorteile

If you are a Startup, hugely recommend using Hubspot.It is a 100% customizable software to your liking without needing third party intervention. You can do everything In House, unlike Salesforce.Using custom Pipelines, properties and workflows, you can really go deeper with your enablement for the pipelines.

Nachteile

It could be better in terms of forecasting. That's a thing Salesforce does very well and Hubspot lacks in that department.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu HubSpot Sales Hub

Vorteile

I have used the free version of HubSpot Sales Hub to create a client database.
I am impressed by its quality and features. Even if the usage is quite basic, because I always want to try products before committing to a paid subscription, I was able to create a comprehensive database and to cusomise some fields. This is extremely helpful. Even if the number of customisations is limited in the free version, it is enough to allow you to tune the contact list according to your personal needs. I am sure the paid version is very impressive. I will compare it to other products but so far I am very satisfied.

Nachteile

One thing that was very disappointing was the extension for Gmail. Hubspot offers to possibility to add an extension to Gmail so that each email you send to or receive from a contact on your list is automatically copied to the HubSpot database. You can also send emails directly from the platform. This is incredibly helpful instead of having to copy and paste all the emails to keep track of them for each client. I have my professional email with Google Workspace, so it would have been perfect.
However, it does not work well. I had to reinstall the extension several times, it started to work and then it stopped. This has limited my possible usage of the database.

Vorteile

We were mandated to use HubSpot in my previous sales role and I fund it to be pretty useful.

Nachteile

I thought it was tough to copy marketing collateral from one client campaign to another.

Vorteile

Sales Hub integrates effortlessly with our outbound enablement tech.

Nachteile

Not a whole lot to dislike about this product.

Vorteile

It is easy to do the first setup and you can organize the fields that you need for your sales team

Nachteile

It is difficult to use for the post sales teams that need to keep track of each item in the warehouse.

Vorteile

It integrates in multiple forms with our current tools, like our ecommere websites.

Nachteile

HubSpot Sales Hub gets expensive quite fast and I was not willing to pay that not understanding all its functions

In Betracht gezogene Alternativen

Warum HubSpot Sales Hub gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu HubSpot Sales Hub

Vorteile

1) Grows with you
Although it offers a gazillion features and possibilities, just like Facebook, it just grows with you and how you use it. I tend to discover some additional possibilities along the way, even after +6 months of using it, but it always gets better for my use cases.

2) Easy sequences & follow-up
The sequences in Hubspot just work. Once set up - which is easy - I can add users one by one, tailor the message a bit and send out. Every mail sent is a mail I otherwise would have not gotten the time for to send it and just gives back results. It's more a sequence praise than Hubspot per se, but Hubspot's approach just works for me.

3) All-in-one
The fact that the landing pages can be created very easily, that you can send marketing emails, have chat on your website etc is a major plus.

4) Community
The fact they are big makes for a slew of Fiverr guys ready to help me out when in need.

Nachteile

1) Only community
Although I consider the fact they have a large community as a plus, the fact that you sometimes have to rely on the community to upvote features makes that my 'personal' impact on the roadmap is low. Even with a lot of upvotes there is no guarantee that Hubspot will alter the product.

2) Constant changes in pricing & feature lists
I have recommended others to use Hubspot for their features in a specific pack I use. However, pricing & features change so I sometimes mistakenly try to get people on board whilst pricing has gone up or features are missing for the acceptable pricing.

3) The neverending upsell
It makes sense that with more needs, more tools can be of assitance. But in Hubspot's case, there is a lot where we can still grow and where they can still charge me more. An acceptable all-in-one pricing would be welcome, because for now I do not use some features because of the big pricing gap.

In Betracht gezogene Alternativen

Warum HubSpot Sales Hub gewählt wurde

Gründe für den Wechsel zu HubSpot Sales Hub

Vorteile

The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later.

I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing.

Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic!

I can also add a good size team all without having to pay anything.

I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal.

Overall I am very happy with HubSpot but there have been some pretty big annoyances.

Nachteile

For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam.

So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy.

However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam.

So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed.

So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices.

Vorteile

HubSpot has increased our close rate, sales volume, and contact database. It has been a huge value add to our organization and we have much more accurate and usable data.

Nachteile

It does require a dedicated person to implement but their support team is incredible

In Betracht gezogene Alternativen

Warum HubSpot Sales Hub gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu HubSpot Sales Hub

Vorteile

Easy to use. Very intuitive even for the non-technical savvy user.
Ability to create custom scheduling links to send to prospects.
Ability to integrate with numerous other programs to really streamline your workflow and save you time!
Ability to create beautiful email templates.
Ability to create links to documents, videos, images, and more to embed into emails.
Get open rates, click rates, time viewed, etc.
App for smartphones for easy on-the-go access. App also helps you log incoming and outgoing calls when related to a contact.
Easily track sales pipeline on an interactive dashboard.
Automatically logs events and emails through linked calendars and email inboxes.
Can launch calls from site and app, log type of call, and record the call!

Nachteile

I don't really have any complaints or cons with HubSpot itself. I would love the app to be able to do a little more, like create/edit/add a quote.

In Betracht gezogene Alternativen

Warum HubSpot Sales Hub gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu HubSpot Sales Hub

Vorteile

Hubspot provides all the core tools and functionality right out of the gate to ensure sales teams have what they need to get started. If they want to expand Hubspot's capabilities, they can subscribe to additional features such as their marketing tools. This gives businesses the ability to pick and choose what features they need to help control cost.

Nachteile

Hubspot gets more expensive with the more features that you need. It ends up costing more than comparable sales tools once you've started to add on features.

Vorteile

What I love about hubspot is it gives you everything you need within the platform. It's UI is very user-friendly and so easy to navigate. It is easy to integrate with VOIP.

Nachteile

I haven't had any issues with my use of Hubspot.

Vorteile

The robust deal pipeline feature enables us to get a holistic view of our sales processes. It has extensive lead scoring capabilities that help us to identify and focus on promising leads. The indepth sales analytics are key to planning and refining our sales strategies.

Nachteile

More advanced email template designs for specific sales scenarios would be a welcome addition to this tool.

Vorteile

It is a fantastic product that helps our sales team to keep all the opportunities tracked, review the pipeline and improve our chances to convert sales. It also connects fantastically with the other HubSpot products which helps the whole company.

Nachteile

It is a complex tool (it has to be!) with lots of functionality, but HubSpot's account managers are really helpful and they have a great online directory for help

Vorteile

It is great because you have a clear vision about. What are you gonna do and it is easy-going to handle!

Nachteile

It is like a one stop shop place!When you don’t have any background with CRM they have a good options for you to develop at whatever you want.

Vorteile

It is useful CRM Tool which helps employee in tracking the sales lead and also gives visibility to higher management without reaching out to the POC for details. Complete tracking on when an email is sent last to the client along with potential business and call details.

Nachteile

Customer service are sometimes difficulty to reach as mostly chat option is available

Vorteile

1. User interface is really good and attractive.2. Helps to close deals in a great manner.3. Helps manage the sales of the team.

Nachteile

1. There are occasional bugs and glitches in the platform.2. The pricing of the subscription plan was high for me.3. Does not let me change my subject head.

Vorteile

Easy to understand interface: HubSpot Deals Center has an easy to understand interface that is not difficult to explore, making it open even to the individuals who are new to deals programming.Exhaustive highlights: The product offers a scope of elements intended to smooth out and upgrade the deals cycle, including lead following, email following, and record sharing.Coordination with other HubSpot devices: HubSpot Deals Center is essential for the bigger HubSpot set-up of apparatuses, which incorporates promoting and administration programming. This implies that it can coordinate with other HubSpot devices, giving a consistent and exhaustive stage for overseeing client collaborations.Powerful revealing and investigation: HubSpot Deals Center point offers strong announcing and examination abilities, permitting organizations to acquire significant bits of knowledge into their deals execution and distinguish regions for development.Extraordinary client service: HubSpot has gained notoriety for giving incredible client care, with a committed group of specialists accessible to respond to questions and investigate any issues that might emerge.

Nachteile

Cost: HubSpot Deals Center can be costly for organizations on a limited spending plan, especially on the off chance that they require progressed includes or have a huge outreach group.Steep expectation to learn and adapt: While HubSpot Deals Center point is easy to use, it can in any case require an investment to figure out how to utilize every one of the highlights successfully, especially for the people who are new to deals programming.Restricted customization choices: A few clients might find that the product's default settings and formats don't meet their particular requirements, and customization choices are restricted contrasted with a few different deals programming arrangements.Restricted reconciliations: While HubSpot Deals Center point can coordinate with other HubSpot devices, it may not be viable with all of the outsider applications that organizations use in their deals processes.

Vorteile

Overall I love Hubspot. This was the first time i've used a platform to track all the activities. Whether it has to be tracking emails or calls what i have done the last day.

Nachteile

It would have be great if we can call directly from hubspot.

Vorteile

It's simple and powerful. If you want to use it in a basic CRM way, it can do that. However it also has the capability for great reporting, email sequences, automation, and looping in others.

Nachteile

New updates can be hard to keep up with. A lot of time reporting is best when you use Hubspot the way they designed it. For example with Lead reporting, the functionality was clunky originally so my team built a different workflow. Now they've improved it, so I have to relearn and somewhat redesign our HS.

Vorteile

Hubspot compared to other tools is extremely digestible, user friendly and visually easy to navigate.

It provides all the necesssry tools to create a great CRM database for both sales and marketing activities.

Compared to other market leaders, it excels in its marketing outputs, having some of the easiest automations and workflows to reach your customer/prospect base, and makes it easy to control how you are contacting.

Activities are displayed on timelines giving great insights into what’s gone on with your accounts/contacts

Nachteile

The level of customisation and functionality on the sales side is lacking compared to other providers such as Salesforce.

The workflows have less capability to manipulate and work the data in the system, and although the layouts are user friendly, there is a lack of customisation that makes hubspot unique to your company and ultimately scalable for long term use

Vorteile

It worked well for keep track of our client and prospect deals. I didn’t run it as an admin but felt it was simple to use and understand. They had some great reporting features too.

Nachteile

I feel like there was probably a lot more features I could’ve used but didn’t or haven’t yet. There’s just a lot of features.

Vorteile

Easy to find, Easy to syn between PC and mobile, Has a minor learning curve that you'll get used to soon. Makes tracking engagement a breeze to begin with an understand which leads to focus on.

Once you get it up and going, You would not need a different tool!

Nachteile

Takes time to get used to initially, Took a few tutorials here and there.

Vorteile

The HubSpot Sales Hub is my go-to product for managing my own sales and those of my sales team. The general board view with customizable sales stages (and win probabilities) give a great overview of the sales funnel.
The cards shown in the board view can be partly customized too - to show eg. MRR and one-fees that are closely linked to our products.

Nachteile

Maintaining the deals in HubSpot (or in any other CRM) still takes effort. The Gmail/email integration helps much to have all emails tracked, but for me at least the CRM doesn't always feel like the part where I handle all client cases - it's a system where I need to track things. Adding Traitspotter (to see client personality insights) changed this quite much already, but it still feels like extra work to enter stuff in CRM.

Vorteile

It retrieves the information immediately after I enter the company's website, so I don't have to repeat myself. It takes care of everything after we set up the email broadcast sequence; All we have to do is finish the job. Not only does it allow us to monitor all of our potential clients, but it also makes our daily contact much less stressful.

Nachteile

In certain cases, Hubspot will mark the email as invalid, causing a bounce.

Vorteile

HubSpot allows me to collect and track new leads. Following the lead progression is simplified and intuitive.

Nachteile

Pricing for additional services can be prohibitive.

Vorteile

It is user friendly, has its flow and very low learning curve for those who are using it for the first time

Nachteile

Sometimes it is not that easy to catch if it fails to associate an owner for example, sometimes you simply have to dig through the data

Vorteile

1. The automation capabilities are out of this world. We've set up workflows for initial emails, follow ups, stage movements, task updates, you name it. It saves you endless hours from having to do everything manually.

2. The pricing tiers for small businesses are a lot higher than the other tools we tried. You can still fully enjoy its benefits without having to pay a lot more than we were ready to.

Nachteile

It would be good to have some of the integrations improved more. We use the Surveymonkey integration to collect feedback but it can only collect and log responses from surveys, we'd als love to be able to send data to HS automatically from the submission tables.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu HubSpot Sales Hub

Vorteile

The software issues an excellent CRM, which is interconnected with a sustainable sales intelligence platform.

Nachteile

The competent lead managing approach helps companies manage all the relationships in a company.

Vorteile

It has a lot of features and opportunities for both sales and marketing teams

Nachteile

the platform is always changing, there are limitations to marketing

Vorteile

Nobody should get a CRM without trying out Hubspot first, it is by far the best one.

Nachteile

nothing to not like, they do everything OK

Vorteile

HubSpot Sales Hub keeps everything organized, and email tracking plus automation make follow-ups easier. The reporting is useful too, though there’s a bit of a learning curve. Overall, it’s added real value to our workflow."

Nachteile

HubSpot Sales Hub offers solid tools, but the pricing can be a real barrier for businesses in developing countries. As teams grow or need more advanced features, costs can increase quickly, which can be challenging for small and medium-sized businesses with limited budgets. A more flexible or localized pricing approach could make the platform more accessible in these markets.

Vorteile

Tout est inclus dedans pour gérer les ventes au quotidien ! Un indispensable !

Les automatisations de la pipeline sont bien faites et la compatibilité avec d'autres logiciels est top !

Le module est facile à prendre en main et intuitif, et le centre d'aide très fourni pour les points d'ombre.

Nachteile

Encore rien à signaler pour le moment ...

Vorteile

Ease of use, tons of support materials, the HubSpot team reaches out proactively to see if you are utilizing the product to it's fullest (hint - you're not. I don't care how much time you put into optimization - this is a super feature-rich product and it's hard to use everything).

Nachteile

I don't like that I don't have either the time to really dedicate myself to optimizing the tools or the staff to assign that project. It drives me nuts that there are so many aspects of the software I don't have time to fully understand even though they provide TONS of materials to help.

Vorteile

J'ai apprécié surtout le fait de pouvoir suivre le pipeline commercial

Nachteile

La mise en place est assez lourde surtout pour changer de CRM

Vorteile

Easy to useUX/UI is greatCustomer support and community helps a lot on day by day doubts and problemsAll leads/customers history/journey in just one system

Nachteile

Can be improved with AI to provide more valuable insights Lacks of native integrations (no paid add-ons) with tools that almost every company uses like Whatsapp, LinkedInData analysis could go far to more complex data analytics, dashboards and insights

In Betracht gezogene Alternativen

Warum HubSpot Sales Hub gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu HubSpot Sales Hub

Vorteile

When it comes to managing sales tracking and enablement, HubSpot Sales Hub has all features we need.
It also features some helpful CRM features

Nachteile

Well HubSpot Sales Hub has sufficiently met needs.

Vorteile

HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great.

Nachteile

The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu HubSpot Sales Hub

Vorteile

I really enjoy its intuitive interface which makes my management job pretty easy.

Nachteile

I would say that it could be less expensive.

Vorteile

HubSpot data automatically sends to our platform so we are notified of updates right away.

Nachteile

Searching for leads and finding notes on specific leads is difficult to find.

Vorteile

-Very easy to setup
- Very easy to implement and train users
- Modern Intuitive Interface
- Very customizable to fit your needs
- Support is 10/10

Nachteile

- So far nothing stands out, I have used Sales Hub 5+ years and it's always my top pick for a CRM.