Fresha – Bewertungsseite 2

Vorteile

Nothing. Dishonest company. Can never talk to a real person to get things resolved. They charges things by fraud

Nachteile

Dishonesty. Charge for things they should not. They book fake appointments to collect 20%. They charge for existing clients. Too many glitches and always an excuse like the owner is using links incorrectly. So they have a link that no mater who schedules from it, we are charged 20%
I’ve emailed 5 times in a week and have asked for someone to call and have yet to get a response

Vorteile

Customer ease of use. They have menu to select ou different services.

Nachteile

In our state we have to collect Gross Receipts Tax on all sales. Worked great about month ago. Now it will not. Fresha provides videos about tax set up but unable to collect tax properly. Issue cannot be solved. It should be easy. $100.00 sale plus 7% tax would equal final cost of $107.00. But system has lost ability to do this.

Vorteile

I used this for a while it’s easy to use doesn’t have lots of functions but does booking well

Nachteile

I personally wanted integrated crm which it doesn’t have

Vorteile

I am able to book appointments through fresh easily and get reminders

Nachteile

It sometimes logs me out and doesn't keep me signed in

Vorteile

As a guy who always wants to look good, Fresha helped me booked appointments easily without any hassle. As a guy who is always on the go, I can easily use this seamlessly.

Nachteile

Hmmmm.. I can't think of any because I enjoyed using this alot.

Vorteile

The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app.

Nachteile

I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge.

Vorteile

This booking agent is very easy to use & is very versatile, and the ability to manage things on my phone is a huge bonus.

Nachteile

Not a huge deal, but the mobile app does not like to stay logged in, and can get frustrating when trying to do something quickly

Vorteile

can see all my appointments easily, including all future appointments

Nachteile

my only con would be that I would like it to link with my calendar

Vorteile

Non so cosa dire per quello che riguarda cosa mi è piaciuto quasi niente anzi

Nachteile

C'è un grande problema mi sono ritrovato ad avere l'immagine di un parrucchiere cinese nella ricerca del mio profilo non mi sembra una cosa normale da parte di questa azienda nella ricerca Google mi sono trovato un'immagine sbagliata che non è la mia una cattiva pubblicità per il mio salone ringrazio questa azienda per la cattiva pubblicità è l'immagine sbagliata io non sono cinese sono italiano perché un'immagine cinese sul vostro profilo che non è che non ho neanche creato io non ho mai avuto un vostro profilo

Vorteile

The platform is easy to use and has lots of features that improve online booking

Nachteile

The customer service isn’t the best in responding promptly

Vorteile

Simplicity of setting things up as well as the dashboard/ interface

Nachteile

The 20% fees is quite steep compared to other software's

Vorteile

Clients find it easy to use the online booking

Nachteile

Setting up was harder than other online booking systems, hard to sync with google calendar, not mobile friendly, the fees are high

In Betracht gezogene Alternativen

Timely

Warum Fresha gewählt wurde

Online booking had option to take deposits

Gründe für den Wechsel zu Fresha

Just mostly testing it out for 6 month, found it harder to use than Goldie

Vorteile

Easy to use - and has the features required.

Nachteile

No complaints at this time - I think its a well designed service

Vorteile

J’ai apprécié la facilité de prise de rendez-vous en ligne

Nachteile

Certaines fonctionnalités avancées sont payantes

Vorteile

I enjoyed Fresha’s calendar and scheduling sections.

Nachteile

I felt like the product was somewhat busy, but still very organized for being so.

Vorteile

Un outil très facile d'utilisation et très efficace, Fresha est un logiciel permettant la gestion de calendriers et la prise de rendez-vous en ligne avec les clients. Il a toujours été bénéfique pour nous ses derniers temps.

Nachteile

Fresha est très sympa car il fournit une assistance en ligne et une base de connaissances aux clients.

Vorteile

En realidad todo !! Me a ayudado mucho a conseguir más organización en mi negocio !!

Nachteile

Lo único que no me a venido bien es que han eliminado los descuentos que podemos hacer sobre nuestros productos !!Trabajo para clientes de un hotel que no suelen repetir y no podemos realizar comunicación con ellos otra vez !!Son clientes de paso !! Estaría bien poner una opción para esto !!Gracias

Vorteile

It’s easy to see what’s available and what services the stores/companies provide, and easy to make an appointment with the app.

Nachteile

It’s not that obvious to find the exact service I’m looking for, if we can contact the stores (like leaving messages) directly from the website, it would be great

Vorteile

Very easy to make and change bookings.

Nachteile

Nothing - everything is very easy to use.

Vorteile

Fresha got 5 stars before it gets to good. They promised to be FREE FOR LIFE for all members in the begining. They have sms and email reminders free in the begining. Businesses are happy with it and gave them 5 stars in the early stage. Ive been using it for 7 years, we put so much effort and feedback to help them grow.

Nachteile

As they get better, they start charging businesses too much and greedy.1-Text messages are not unlimited anymore as promised, they start limiting down each month less and less. So we buy more reminder TEXT each month. That's fair. BUT2-Clients found us from FRESHA market= WE being charged 20% of the services they booked. Clients never howed up or cancel, we los the money. Economy is bad already, this is the last draw.We salons earn by % of services and carry a lot of fees, but this is ridiculous

Vorteile

Fresha has the ability to do everything you need.- Memberships- Vouchers- Bookings- Offline Bookings- Data/Analytics & Reports- POS- Payment Terminal & Wallet

Nachteile

- The inability to connect Mailchimp via API

In Betracht gezogene Alternativen

Treatwell

Gründe für den Wechsel zu Fresha

Better costMore Options

Vorteile

Nothing nothing nothing nothing at all!!!!!

Nachteile

Really bad customer service and rude !!!!!!

Vorteile

Have been using it to get unlimited bookings for my farm medical services.Fresha has really boosted my sales and have used it to attract more customers through online bookings.It zero monthly fees making it affordable for everyone.Have been updating my clients via automated texts.

Nachteile

No Cons about this amazing software.Has really helped me in strategizing my company.

Vorteile

Ease of use the booking system and with accurate data, also it can be used in many countries and i am using it continuously in UAE and KSA

Nachteile

Prices shown usually is higher than the retailer

Nachteile

I work with Fresha about, five years and someone take online appointments. And she didn’t even come “no show “ and they charge me £72 for thisLast couple days I’m trying to contact them no contact number they don’t answer they don’t explain to me. This is not fair I will take this to all media group. I will try my hardest to tell everyone. Kind regards mutlu taskin

Vorteile

Affordable first of all, no hidden fees, easy access to customer service, and overall easy to use product.

Nachteile

The future of charging can be improved.

Vorteile

I absolutely love everything about Fresha.

Nachteile

I do not have like least about Fresh at all.

Vorteile

easy to use, and relatively easy to set up.

Nachteile

1. dishonest about why they charge your credit card2. constantly thinking of new ways to charge you3. Credit cards captured for no shows, frequently say "insufficient funds" and no customer service help, and in some cases say "code sent to client" to allow us to charge for the no show! Just laughable.4. Nickle and diming for everything for their "Free" app, and shady charges

Vorteile

The customer service is so fast acting, responding quickly

Nachteile

So gar there is not much i dont like about fresha

Vorteile

FreeEasy to useAutomatically adds the appointments with location to my Google calendar and sets reminders. Super handy featureExcellent customer support

Nachteile

The app is rarely slow and clunkyThe suggested barbershop locations are sometimes not the nearest

Vorteile

Fresha est un logiciel de gestion de l'emploi du temps . Il facilite et suis à bon escient la prise de rendez-vous, les réservations.

Nachteile

Fresha présente un service client très efficace et sans embrouille.

Vorteile

I like the ease of being able to manage your appointments

Nachteile

No comment to be made. I like the functionality

Vorteile

La création des salons aux clients par ce logiciel fresha il est tres rapide et tres facile

Nachteile

Assure la bonne gérance de mon entreprise et tres accessible pas son prix

Vorteile

facile à utiliser avec l'autorisation des commentaires et la connexion avec logiciel de caisse

Nachteile

Les prise de rendez vous et la réservation avec un service client au point

Vorteile

Fresha is much easier and cheaper than other similar products on the market. I used another product before and to be honest I am very impressed with Fresha. I moved from a more expensive product that had a lot to say for itself but didn't deliver nearly as much as Fresha has in the short space of time that I've had it. The online scheduling is briliant,and is set up very simply for me to use on my own.

Nachteile

I have had only one issue and that is that I had a few clients book in at slots that should not have been available for them to book in. I Wish that the online booking was tentative until accepted by either myslef of the client to avoid this. Basically, I had to explain that the slots weren't available and connect my calendar. The issue was sorted by me, but I feel there should be a system in place to avoid this. I want clients to be able to book in, but sometimes I'm corresponding with people on other platforms and haven't updated my calendar on fresha. This means that online clients could still book in wihtout me accepting the time slot or reviewing the selected time.

Vorteile

C'est un logiciel de réservation et de prise de rendez vous très facile à utiliser, fiable et efficace dans les paiements et doté d'une interface fluide.

Nachteile

Pas de reproches à faire, c'est un logiciel parfait pour moi

Vorteile

Everything is in one place. Easy to manage.

Nachteile

Difficult to manage services using multiple resources.

Vorteile

Cet outil facile à prise de rendez-vous. Il s'agit d'un logiciel de qualité, extrêmement fiable.

Nachteile

Cet logiciel est hautement fiable et son utilisation est extrêmement simple.

Vorteile

customer service was great and helpfulclients found it easy to bookdeposits were taken easily

Nachteile

switching to another software was a nightmare everything is wonky.commission was always incorrect but only for a few transactionsa couple times my scheduled deposits were delayed once for a over a week. unreliable.

Vorteile

ce logiciel permet la publication rapide des nouveaux produits surtout l'entreprise

Nachteile

le rapport prix de logiciels fresha est accessible.

Vorteile

i really like that Fresha is a really simple and easy to use booking platform which is also inexpensive

Nachteile

I do feel it would be a great help for small businesses if they could help with getting new salons off the ground slightly

Vorteile

The thing I like the most about Fresha is how easy is to find appointments and to schedule them, sometimes you have to be calling everywhere just for you to get an appointment but with this app it just tells you whats is available near you.

Nachteile

There is nothing I dislike about the app, very complete.

Vorteile

fresha est une application qui donne des avis sur la réservation des spa leur tarif

Nachteile

pour ma pars fresha n'a pas de point faible

Vorteile

It really surprises me because I can see all my appointments and availability in one place, which makes it easy to schedule and manage my time.

Nachteile

I would like a slightly more comprehensive guide or tutorials to help users get the most out of all the tools available.

Vorteile

The customer service is so fast and responsive. And the booking system is so helpful for businesses

Nachteile

Can sometimes be a bit confusing to figure out in the beginning

Vorteile

Honestly the customer servicethey reply quickly with screen captures so I actually know what I am doing

Nachteile

Things changed and I wasn't sure where to find the features where they used to be

In Betracht gezogene Alternativen

Acuity Scheduling

Gründe für den Wechsel zu Fresha

it was back in 2016 im not sure to be honest but as the needs of my business grew fresha was able to accommodate , its nice the debit system ties right into my booking

Vorteile

I love that I can access my schedule wherever I am. It’s very user friendly and the service is very helpful. Thank you Caitlin for your continuous support!

Nachteile

Some people tell me that their credit card number doesn’t work.

Vorteile

Appointment scheduling is very easy with Fresha, Thanks a lot.

Nachteile

None as such, work has become with Fresha.

Vorteile

Easy to use, somewhat customizable. Has an app and is also usable online.

Nachteile

*Fresha takes a 20% “new client fee” on top of the 20 cents and the credit card processing fee. They say it’s for clients who found them through the fresha app but none of the clients I’ve asked actually found us through them. In fact no one even knew what fresha was. * They take the 20% new client fee from the TOTAL AMOUNT CHARGED TO THE CLIENT. This means the GE TAX & TIPS TOO!!! I confronted them about this and they emailed back asking to make an appt for a phone call for them to go over the fees. Without answering my question. *If you have existing clients and they make a profile through the fresha app, you’re getting charged 20%. *If your client forgets their password and makes a new profile, you’re getting charged 20%.*On top of that, if the client makes 2 profiles the system will not let you merge them. *They charge a fee to hold the appt with a credit card. Yet, when the client no-shows and you charge the card it gets declined. So what’s the point of cc on file and all the fees if we can’t even charge them??

Vorteile

The platform is user friendly making booking and cancelling very easy

Nachteile

Bad customer service and very slow and unhelpful staff