Fresha – Bewertungsseite 3

Vorteile

It’s simple and easy to use with lots of great features.

Nachteile

No contact number, everything by email. [sensitive content hidden] kindly contacted me via phone.

Vorteile

Nothing, they are sneaky, they charge you for ALL customers and they advertise they only charge for new. This is not the case.

Nachteile

The charges are so high, they make me sick.. as a small business owner... They were free, suddenly changed and now they take all the money they can.. probably to make up for their "free period"

Vorteile

It is fast and efficient.
It is cost-effective and provides easy payment methods.

Nachteile

With so much the software has limited availability of other helpful..

Vorteile

À l'aide de ce logiciel, nous faisons les agendas. C'est un logiciel pour l'institut de beauté qui permet de faire la réservation et de gérer les salons de coiffure. On note également la gestion des dossiers médicaux informatisés pour IPAD et le rappel de rendez-vous.

Nachteile

C'est un bon logiciel qui est très utile et fiable. Ça n'a pas d'inconvénient pour son utilisation dans les entreprises. J'apprécie beaucoup ce logiciel qui est mis en place et je recommande vivement aux proches d'utiliser.

Vorteile

I really enjoy the online booking and reminders it gives clients. It's very easy to use and right to the point. Customized whatever you need to down to consultations.

Nachteile

The card reader (pos system) is quite expensive and a self-employed LMT like myself can't justify 599$ but the card processing works just as well.

Vorteile

La tâche très rapide et très facile de ce logiciel fresha pour la prise de rendez-vous avec mes clients.

Nachteile

Ce logiciel fresha a un prix très abordable que je ne pense ajouter quelques choses.

Vorteile

I love this app and I am so pleased that it was released. I easily can now book all of my appointments to suit my schedule.

Nachteile

I do not feel there are many improvements that I can think of.

Vorteile

the fresha team are always on hand great service from [sensitive content hidden] this Moring to help me

Nachteile

nothing yet all working good for me at the moment

Vorteile

Logiciel permettant du rappel des programmes bien après avoir réglé.

Nachteile

Ce logiciel qui est très fiable, facile à utiliser.

Vorteile

Ce précieux logiciel permet de rappeler le rendez-vous , les réservations. Ce logiciel permet de gérer le Salon de massage thérapeutique, le salon de coiffure. Il permet aussi l'analyse de vente au détail.

Nachteile

Ce logiciel n'a pas de problème ou d'inconvénient.

Vorteile

La prise de rendez-vous est favorable grâce à ce logiciel pour la beauté et le bien être. la réservation est possible à tout le monde et même l'emplacement illimités pour satisfaire les clients grâce à cet outil. Tout est possible en ligne directement via Google, Facebook et autre.

Nachteile

Pas d'inconvénients illustrés ce logiciel.

Vorteile

Easy to use, the format is convenient and I book most health and beauty appointments on this.

Nachteile

It’s only suitable for certain businesses like salons and health and beauty

Vorteile

A lot of amazing features! I love how it simplifies all my job with clients communication and organization

Nachteile

Just missing the confirmation button from clients for appointments

Vorteile

Il est le seul logiciel de prise de rendez-vous sans abonnement pour la beauté et le bien- être. Son avantage ici est que tout le monde bénéficie de réservation et d'enplacement ,de nombre d'équipes et de notification illimités.

Nachteile

Il n'y a pas d'inconvénients liés à ce logiciel je premets que l'utilisateur ne sera pas déçu.

Vorteile

Achei facil de usar e colocar na rotina lara as tarefas diarias

Nachteile

podia ser mais barato mas gostei do modo pratico que a plataforma é

Vorteile

Fresha est un logiciel recommandé car elle permet de mieux gérer les ventes en détail, elle permet un meilleur analyse de vente aux détails

Nachteile

Fresha est un logiciel pas très coûteuse et facile d'accès

Vorteile

De bonne qualité d'institut de beauté, ce logiciel permet également de rappeler de rendez-vous, de réservation. Ce logiciel prône aussi la caisse pour PME et assure les centres de massages.

Nachteile

Ce logiciel n'admet ou ne cause aucun inconvénient.

Vorteile

The customer service is amazing friendly to use it doesn’t bug or get slow

Nachteile

Maybe the interac machine too expensive fees compare with others (clover, chase ..)

Vorteile

Logiciel de gestion qui s'occupe de la planification des rendez vous sans abonnement pour la beauté et le bien être. Il gère les réservations et led emplacements aussi sans aucun soucis.

Nachteile

Je ne trouve pas d'inconvénient à cela. Tout utilisateur peut bénéficier de ses bienfaits.

Vorteile

Ce logiciel nous permet la prise de rendez-vous , l'analyse de vente au détail , de message thérapeutique , salon de coiffure et la réservation.

Nachteile

Ce logiciel n'en dispose aucun inconvénient , aucun méfait , je vous exhorte de bien vouloir l'utiliser pour vos urgences.

Vorteile

Ce logiciel me permet de programmer pour les prises de rendez-vous

Nachteile

Le rapport prix de ce logiciel est appréciable

Vorteile

Le logiciel fresha est un bon logiciel de gestion qui m'aide à géré plus rapidement et plus facilement mon agenda clientèle

Nachteile

Le rapport prix du logiciel fresha est abordable donc j'ai pas grand chose à ajouter

Vorteile

Crée pour l'entretien sans abonnement, ce logiciel permet de prendre soin de la beauté et le bien-être. Il permet l'accès à la réservation ou l'emplacement après une prise de rendez-vous.

Nachteile

L'utilisation de fresha ne présente aucun inconvénient.

Vorteile

Fresha est un logiciel qui facilite la prise de rendez-vous, les réservations. J'apprécie énormément ce logiciel grâce à sa simplicité d'utilisation et sa facilité de déploiement.

Nachteile

Le service client est au top. Je ne reproche rien à ce logiciel. Je recommande son utilisation.

Vorteile

C'est grâce à ce logiciel que nous arrivons à faire les agenda et ça me permet également le rappel de prise de rendez-vous.

Nachteile

Nous avons pas d'inconvénient avec ce logiciel ce qui encore plus mieux il nous facilite les tâches.

Vorteile

Cet un logiciel faciliter la prise des rendez vous. C'est un très bon logiciel très efficace et rapide.

Nachteile

Je ne trouve aucun inconvénient pour cet logiciel.

Vorteile

Ce logiciel me permet de m'organiser pour mes diverses rendez-vous clientèles.

Nachteile

Pas d'inconvénients , au contraire facilite mes programmes d'horaires.Alors je n'y trouve d'inconvénients

Vorteile

Fresha is easy to use! My hair and makeup people booked all of their appointments though this app and it was super simple to use. I was able to book and keep track of everything though one simple app. I also liked that I could see salons in my local area and what services they offter

Nachteile

I did not run into any issue using this app. It did everything I wanted it to do!

Vorteile

Fresha Viene utilizzata come piattaforma di prenotazione online e della gestione degli appuntamenti per attività di bellezza e benessere.personalmente ho utilizzato la piattaforma in diverse occasioni. L’applicazione è semplice e molto intuitiva, permette di fare le proprie prenotazioni in maniera molto semplice scegliendo data preferita, orario preferito e permette anche di pagare e accettare pagamenti online.Infine, Fresha offre una vasta gamma di integrazioni con altre applicazioni, come il software di contabilità e le applicazioni di marketing, il che rende il lavoro ancora più efficiente.

Nachteile

Anche se Fresha è efficace e ben progettata, Può avere un costo elevato per diverse attività inoltre, in secondo luogo, l’integrazione con altre applicazioni potrebbe non essere semplice o sufficiente per alcune attività, ma nel complesso è un’ottima applicazione.

Vorteile

Fresha is so quick and easy to use for both customers and business owners.

Nachteile

No, I believe Fresha is great the way it is

Vorteile

Est un logiciel de gestion trè bon à utilisé et tres fiable. Et économique .

Nachteile

C'est un tres bon logiciel à recommander au utisateur

Vorteile

Ça permet de prendre le rendez-vous. C'est un bon logiciel et très fiable.

Nachteile

Je le recommande, je n'ai pas une grande chose à y reprocher.

Vorteile

Easy to add new team members. Payments next dayClient history - easy to checkEasy to add new service Great option to add Bundles and discounts

Nachteile

The text messages are expensive for blast campaigns; no customer grouping available e.g. just females

Vorteile

Somewhat easy to use for clientsI like that my closets can book via Instagram and rescheduling seems easy. Good that I can take deposits.

Nachteile

Support takes ages. Waited over one month for my last query to be answered. If clients book directly with Fresha and not via my link, the charges are high.

Vorteile

I like the price and rates of this software. It is much cheaper than other softwares and it is a great option for beginner beauticians as well as smaller salon teams.

Nachteile

I least liked the calendar and initial set up of the app. It is very time consuming because it is not seamless when you first set it up. What I did not like about the calendar was it is hard to set up hours on specific days or adjust your schedule.

Vorteile

Super logiciel pour réserver des prestations beauté !

Nachteile

Le site pourrait être un petit peu plus girly

Vorteile

I'm somebody who has difficulty just using Google sometimes. Fresha is so easy to set up and use, everything is straightforward and uncomplicated. They're booking software is free to use and when you get their POS machine, and you will want to, you don't pay a monthly fee, just a tiny percent (like 2.6% or something close to it) on purchases made only with the POS machine.

Nachteile

There's nothing that I dislike but one suggestion I would make would be with the cancellation policy, I wish there was a way that you could make it so that you could pick and cost different parts of each tier of the cancellation policy.. something light like if they rebook or cancel 24 hours before their appointment there is no penalty but a no-show gets charged 50% of what their bill was going to be.

In Betracht gezogene Alternativen

Jane

Gründe für den Wechsel zu Fresha

I was just starting up my spa, didn't have a lot of money to spend on Spa booking software after everything I had paid out for all of my products and furniture, when I discovered how cheap it would be to have their POS machine, I had to contact them because their pricing seems too good to be true. They were just a company that were wanting to help smaller businesses and after trying them for over 6 months I couldn't possibly imagine some other Spa software, better than fresha just doesn't exist.

Vorteile

Fresha is affordable compared to many other similar systems.

Nachteile

The voucher system is NOT fit for purpose. A client with a voucher cant put in a code and use it to checkout like you can with EVERY other voucher system. We have had to duplicate every single massage we offer (including for each time variation) and have "voucher only" booking so they put the code in as a note and we manually check the voucher off the system.
We sell vouchers for specific massage types and durations. If someone has a voucher for a 1 hour Swedish massage that costs £40 and we increase the massage cost to £45 the voucher is no longer valid AT ALL. Fresha sees the service as being "deleted" rather than the client needs to pay £5 more.
The calendar sync is one way while other systems have 2 way sync which would make it MUCH easier for therapists to manage their availability.
They have just started charging for appointment confirmations. They look at the average number of clients you had in previous months and You are allocated 1 reminder message per client. The thing is though that to run the business properly each client might get 3 messages (or more if they reschedule) so you will almost certainly be paying for extra messages.
When clients do reschedule their appointment does not show up through calendar sync.
There is no option to embed the booking system on your website and the ability to change the look or feel of your booking page on Fresha

Vorteile

I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well.

Nachteile

We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today.
Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha.
Our clients also dislike the 4-digit verification necessary to charge a card on file.
It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards.
Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, [SENSITIVE CONTENT].

In Betracht gezogene Alternativen

Warum Fresha gewählt wurde

Fresha offered a few more features than mangomint that I was looking for - such as sales of memberships and packages online, integrations with Facebook and Google for booking, and an integrated marketing suite.

Gründe für den Wechsel zu Fresha

I liked their pricing and the initial demo call was great. Customer service evaporated after that, though.

Vorteile

Uptime is great. Appointment booking is easy for the client online and also for our staff. Inventory management is good, though it could use some tweaking in the low stock/reordering process. Ability for customers to buy products and vouchers online is a plus. The iOS app is great. Credit card integration works great with our Fresha card terminal. Client reminders work very well. Reporting is really good. Lots of ways to get essential information in the report area.

Nachteile

Recently, there have been frequent updates to the platform that have created a more difficult checkout process. Flow was disrupted and essential parts of the POS process were put in hard to get areas making them easy to forget (ex. assigning staff member commissions on products). Bottom line, it takes more clicks to check a client out than it did before.

Fresha payouts to our bank account are slow but consistent. This is a Fresha issue, not a bank issue. Fresha notifies you when they payout.

The online store needs some work but I feel sure that will happen. There aren't enough shipping options for orders, sorting options for products, and modifier options for items.

Clients can put in an invalid credit card number and still book an appointment even with no show/late cancellation protection turned on. This has happened several times in our shop and we have been unable to charge the no show fees because of invalid card numbers.

Refunds to client credit cards are also charged a processing fee! Accidentally charge a client an incorrect amount? You'll be charged a fee for the wrong charge, for the refund and the correct charge. Not cool!

Vorteile

Fresha is super easy to use. Has all the features that I am looking for. They are always introducing new features. The customer service team are quick to respond and the emails feel very personalised and not automated. It actually feels like you are having a conversation with a person and not a robot. The Reps are awesome and located here in Australia.

Nachteile

There’s nothing I don’t like. Th reason I say this is because they are continually introducing new features. Sure there are a few things that I require that aren’t available. But maybe soon they will be implemented. If not there are ways to work around it.

Vorteile

We all have to like customer service! They are so fast at we replying normally within a day if not hours! I have NEVER dealt with anyone rude (I go to them more than I should, I'll just say I'm total computer dumb), and they legit send me step by step instructions with little picture of icons that help me with every step of whatever I need that go around! I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting! THAT IS RIGHT THEY LISTEN TO US CUSTOMERS WITH VOTES!!! Just go head and get it, you won't be disappointed, and you can thank me later! SERIOUSLY go ahead.....your seconds away from so much stress taken off of you by software you can actually understand, let alone your clients will LOVE the conformation text, a day before text, and I have mine set to 2 hour before reminder! They LOVE IT TOO!

Nachteile

Absolutely NO CONS! They are working on the software ALL the time! LEGIT, LOOOOOOVE THIS SOFTWARE AND THE BADASS COUSTOMER SERVISE! You're already missing out if you haven't already clicked to sign up!

In Betracht gezogene Alternativen

Square Point of Sale

Warum Fresha gewählt wurde

Ugh, their rates went up crazy for 1/3 of the options that Fresha has. An their customer service was days if not weeks wait (Like I would have to read my question because I forgot what I even sent. SMH) FRESHA ALL THE WAY!!! Are you still reading this or have you clicked "SIGN UP"!?

Gründe für den Wechsel zu Fresha

Fresha actually answered all my questions (at the time) BEFORE I even got the software! Fresha puts their customers needs and questions first, you feel like apart of their team as your voice and votes actually matter! I LOVE ME SOME FRESHA, AND THE CUSTOMER SERVICE!

Vorteile

Fresha is a fantastic program and I have been using it now for over 2 years. I have been very happy with the system since moving over from Timely. I have contacted customer service a few times and they have always been amazingly accommodating.

Nachteile

I only have one little bit of feedback, it would be great to be able to select some Treatments being only available on certain days but all in all great program.

In Betracht gezogene Alternativen

Square Point of Sale

Warum Fresha gewählt wurde

Cheaper fees

Zuvor genutzte Software

Timely

Vorteile

There are many areas of this software that I really like (even now, when the software is limited in certain functions BUT, it is continuously updated with new functions. In a year or so it will be the best software that is available to manage spas and salons. And, it might be the software of choice for spa managers and owners due to the fallowing few reasons:
Ease of Use, multi-platform compatibility, fast, reliable and it has all you need to run a day to day beauty spa operation including POS.
Appointment scheduling and appointment management are the BEST compared to other software that I have evaluated or used (and I paid $$$) Actually, it has no limitations nor restrictions and I Love It.
Inventory Management working great though does not have yet incorporated "low stock warning" but I am sure it will have soon so no issue for me.
Services - very easy to create and manage. One limitation, for now, is that so far they don't have available "packages" and tracking package usage. Though, I believe that they will include them very soon.
Clients - Shedul has all you need including almost real time SMS/email clients notifications (appointment creation, changes, or completion). There are no automatic reminders yet, but the software keeps it organized very nicely using color codes.
Reports- right now a little limited but they are constantly adding new ones.
Shedul - administrator listening to their client's requests.

Nachteile

Right now the application does not have the interface to setup a merchant account (Credit Card processing) though they are working on it and it should be ready in the next few months.
You can setup two different tax tables (sales and service) but in the reports so far there is no specific report that you can calculate a sale tax. Never the less, you can manually calculate it since there is a report for total $ sales for a specific period.
Packages- hopefully, they will implement soon option to sell package deals and some type of way of tracking usage of services in the package against the client or actual package.
Voucher- we don't use vouchers so I did not find this function too useful. We sell "Gift Certificate" and hopefully they will implement sales and management of gift certificate in POS.
It would be nice to have in POS percentage for service tip calculation since many of our clients often say "give particular % as a tip for the service". Right now there is a function in POS where you can add a certain amount as a tip to the total bill. For many people that could be sufficient though.

Vorteile

Cheap - free if you don’t use it to its fullest. Definitely worth paying commission for online bookings or a bit of marketing (eg blast emails or sms)

Nachteile

No sync with Google calendar and lack of that pre-payment option at least for first time patients

In Betracht gezogene Alternativen

Jane

Vorteile

Very easy and intuitive to implement and use on a daily basis.

Nachteile

Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc.

Vorteile

I like that you can have as many employees as you need on the system and the booking in regard to this is super easy and straightforward with no mistakes. Details are stored carefully and the customer has two points of contact, both the fresher team and the business using fresher. It's completely safe and easy for all ages to use with perfect reminders to clients. The review system is also great with customers being able to check you out properly.

Nachteile

The price of the new client fee, this is fairly high but obviously is only a 1 time payment.

Vorteile

I use Fresha to book for my nail appointments and I like that I get to choose my nail tech and see her availabilities. I also like the fact that I can look for other businesses that use Fresha and book from there too!

Nachteile

None that I can think of! Overall it’s pretty fast and user friendly.

Vorteile

Before Fresha, I was using a pencil and an book. Clients had to call by phone to book an appointment or send a message through social media. On my day off, I would carry the book with me and divert calls to my phone. This wasn’t great if I was out and about shopping or just having a needed switch off /quiet time. I can honestly say that going online with Fresha, has changed my business. Clients can book in easily and the book now buttons create opportunities for clients to see who’s available at any time day or night. I love all the features and the consultation helps a great deal. I think that Fresha helps my salon to reach out to the people who don’t like to call for appointments and for browsing prices and services without feeling like they have to commit. I love the now show fee. Has helped immensely. I like how the app overall polishes the business and makes it more professional. Generating new clients through this, has helped us grow and expand with new staff. Oh, I love that my accountant can also log in and get what she needs at any time without me having a hand written log. I love that it’s harder for staff to take money using fraudulent means. Fresha let’s me know exactly who’s paid what and I know exactly what’s going on.

Nachteile

If there’s anything I’m not sure about, I feel I can get in touch and ask.
I’m not so keen on the card payment device. It’s a bit slow and clunky. Also- with the no show- sometimes people clear their account so you can’t take the payments they owe. I don’t think there’s much you could do with that.
I would like the client info to merge better for people who one week book in with their maiden name of Scott and other times decide to be ‘oh.. is it under the name Wilson?’ And have 2 different client a counts ..or use different emails.

Vorteile

I would be lost without FRESHA! It does everything for me! Keeps track of my finances, client appointments, easy to use, makes life SO easy!!

Nachteile

I have no cons, because anytime you have an issue the FRESHA team takes your question/issue and finds a solution! It’s amazing! Tell them what would work better and BAM done! Love it!