Fresha – Bewertungsseite 4

Vorteile

This software is very user friendly:

Simply organized- Uses basic interfacing structure that makes everything easy to find, allowing us to perform tasks efficiently and easily, and it very easy to train staff.

Easy on the eyes- I am a people person, not a technology person. I don’t like the big flashy nonsense, crazy fonts and colors and the disappearing and reappearing functions on some of these “modern” software systems. Those things are great for advertising, not great for integrating business software. Everything is plainly labeled, all your options are programmed in an easy to search dropdown menu, and it doesn’t over stimulated your brain. Good things are built on perfecting the basics, and these guys have just about done it.

Takes the load off by enhancing customer service- In the past I have had to take on the time consuming task of sending reminders to each client/customer scheduled personally. As a professional who strives for customer service perfection, knowing that rep sends auto-confirmation and 24 hour reminders relieves a lot of stress. All I have to do is input the correct basic information, then Shedul takes it from there.

Nachteile

Honestly I have not found something negative about using this software. I am not the one who customizes our particular account, I am a user only. However, from a user perspective at least, this software hits all the check marks.

Vorteile

I loved that it was free when I signed up years ago. It didn’t have all the extra features I would have loved, but for the price, it was great to get my business started. I’m sure they have added many more features since then and have an upgraded paid version.

Nachteile

With the free version I had signed up to at the time, you couldn’t send out custom forms and have online booking. I believe this has since changed but was part of the reason I switched to a different booking software.

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Vorteile

Superb Fresha plus package. Works great for my business and staff. Easy to navigate. Quick and easy booking clients in.

Nachteile

The additional time we put onto our appointments for changeover of clients, room clean etc. I wish this was a different colour. At a glance I have a client booked in fir a 45 min massage but it looks like it's a 60 min massage and I give them more time for less money as its my mistake. I did put a request in for this quite a while ago

Vorteile

The Fresha Website looks nice and easy to use.

Nachteile

Trialled Fresha for a few months.

Previously used Treatwell.

Wanted to set Fresha up to allow for appointments that were pre-paid. This is no possible. Instead had to set it up where customers had authorised card details.

This is where Fresha fails as a booking system.

Of the 28 appointments booked through Fresha we were only able to charge 12 of them.

16 appointments booked through Fresha were unable to be charged for.

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Vorteile

It’s very easy to use, you can pull reports easily and see revenue at a glance, clients can book online themselves and fill out all the consultation forms before they come in which saves time in the clinic and contactless as we don’t need to get them to sign when they come in, they also register their card details prior to appointment which makes this contactless too which is very important under the current circumstances

Nachteile

Would like when a client books for all fields to be mandatory when filling in details.. i.e D.O.B, address, post code etc..

Vorteile

It makes my business run more efficiently, at a higher profit and a seamless experience for my clients. Everything about this system just works, the team have done an excellent job.

Nachteile

5 years in and haven't come across anything I don't like yet, their system is constantly evolving and they take feedback and requests from clients VERY seriously (ie. they make the changes needed)

Vorteile

We switched from Booker, who we had been with for 8 years, and so far the experience has been great. I love that Fresha works great on all devices and that our customers can do pretty much anything from their phones, including make and amend bookings, complete consultation forms, add payment cards, see their history etc. It's easy for our customers to book and check availability with their favourite therapist in a few clicks. The integrated payment system is good value and Fresha provide everything .. so no separate card processing, payment gateways or machine rental charges. The UK support is helpful and friendly and there are lots of articles, videos etc to help you get set up.

Nachteile

New features are being added all the time (you can see what's planned on their community pages). Features not currently available but in an ideal world I would like are, the migration of appointment history and existing gift vouchers, discount codes that can be promoted to clients and entered online and more options for sending out emails along the lines of MailChimp. Some of these are planned so it's still a great choice.

Vorteile

Shedul is a web platform that has a mobile application (iOs and Android), has a very friendly interface, does not require learning curve, its design is very effective and elegant, allows to centralize all aspects related to the administration of a beauty salon, integrates features such as web site customization, booking appointments and recurring appointments, management of employees, inventories....
This efficient tool is accessible from any device, anywhere and at any time via the Internet. In addition, it has a very complete free version and more functional business plans.

Nachteile

There is nothing I dislike about this program is very robust, complete and effective, has a high rate of customization, is well structured and offers excellent results.

Vorteile

Great initiation advice - once explained to customers , booking was straightforward for them & convenient . This eased up my reception time to focus on the “hair” time with my client base - kept track of my sales , products& loved receiving online reviews . Blast campaigns were integral to my business throughout the pandemic & since

Nachteile

Would’ve love a wait list , for cancellation appointments, but believe this is forthcoming .

Vorteile

Fresha is easy from a set-up perspective. It’s easy to set up clients, booking appointments, etc. It all goes downhill after that.

Nachteile

I ordered a debit terminal in December 9, 2020. My business was scheduled to be open for business by the new year. There was no sign of my terminal. I emailed. I got a call. The guy had to “review my details” (which were already provided on the application) to see how much I would have to pay for the terminal. Except on the website it says it’s included in the 2.29% plus $0.20 per transaction fees.

I’m already very upset at the delay only to hear about these extra costs. We go through the details again and then it’s determined that with my total sales the terminal is free. They’re going to send the terminal right away. This was in early January.

It’s now February 3, 2021. I STILL do not have a terminal. I had emailed again in late January and received another call. The manufacturer was behind and if I wanted a machine that didn’t print receipts, it would be shipped that day. Yes, that was fine. Three days later I emailed again to get the tracking number. It still wasn’t shipped!!!!

It finally shipped on January 18. It arrived in Lachine, QC in January 25. It’s still sitting there.

Vorteile

I appreciate its good customer support and it is very easy to use and make bookings.

Nachteile

I wish to have more features so that I could explore more about this software, and I wish to have customized themes for my display.

Vorteile

For someone who is looking for a comprehensive, user-friendly, and inexpensive software solution for their business, Fresha is the easy answer.

I love how they constantly introduce updates that come directly from their customers’ feedback. I love how they treat you like a real partner every single time you ask for help.

I have used quite a few business softwares over the years; and I don’t think any of them comes even close to Fresha in terms of ease of access, value for money, or even detailed reports.

Nachteile

Some features take some time to get introduced. But hey, they’re coming.

Vorteile

How easy it is to use, how much its constantly changing and adapting to suit the need of its customers (me). I also love the card machine!

Nachteile

Problem solving the no shows, we really need to set up and deposit scheme to prevent this from happening. It’s a real issue

Vorteile

First, Fresha is really easy to use and the layout of the software is quite beautiful. All the symbols and labels are found to the left of the screen. They're clearly visible, they're accurate and are easily distinguishable from each other.
Also, The process of setting up and creating your booking website is very simple and straightforward. There really is no need for a tutorial of any kind. However, tutorials can be found on YouTube. I never needed to use any of those.
One of my absolute favorite features is the ability to create vouchers for sale. Although the option to sell the vouchers on my site is not yet available in my region, I'm still able to create them and sell them on my own. Once paid for, I can then email the voucher to the recipient, and they can go ahead and use that voucher to book or subsidize the cost of services on my site.
Also, I love Fresha Plus. Fresha Plus is not a separate app, but is integrated into this software. The features of Fresha Plus have proven to be very useful. This is especially so as it relates to integrating my Fresha with my Instagram and Facebook business accounts. Persons can now book with me on Fresha by clicking my 'Book Now' button on either of those social media pages. It also gives an option to integrate Fresha with Reserve with Google so that persons can book with you through Google Maps and other Google platforms.

Nachteile

I like Fresha, but there is one main feature that is missing. There is no option to create or incorporate add-on's for appointments when booking. Add-on's are offerings which clients may desire to receive and pay for in addition to their original booking. Those other offerings are charged separately, but their incorporation may not necessarily lengthen the service time. To incorporate add-on's, you have to create a whole new service and incorporate those extras as options, or calculate the actual total after having sent the client an invoice through Fresha. So, the client cannot get their true total initially if they want to add any other options to their service. There is definitely a need for the 'add-on' option, as its absence is really felt in a great way.

Vorteile

It's very easy to use Fresha. I like to keep it everything organized.

Nachteile

Sometimes happens that I am confused with some of the features, but it's easy to find out the solution.

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Vorteile

its easy to use and free and at the time I was lucky enough to get a response from someone when I made enquiries, however a couple of years down the track and you get zero support and zero response.

Nachteile

its slow and when its not working you cannot get hold of ANYONE to help you. No contact number, no tech support, no virtual assistant just send an email and wait for NOBODY to respond to you while your clients cant book online and your business loses money by the second. Frustrating. I would rather pay for a platform that can actually assist you rather than a free one that leaves you hanging.

Vorteile

I am always interested in making things smarter, faster, easier, etc. I have found a perfect partnership with the team from Shedul.
Responsive team at Shedul
Online Booking
SMS texting/Email for confirmations, reminders, thank you's, etc.
Email to associate who has the booking with additional email to receptionist/owner/manager, whoever you need notified.
POS
Barcode scan in Products or hand key them in to see at POS.
Rebooking feature
Able to see calendar weekly or daily
Run numerous reports
Security levels for different team members
The list is really much more than this, these are a few of the many features to be found.

Nachteile

There are no Cons. You will never regret going with Shedul for your business!

Vorteile

I run a dental temporary staffing agency and we began using this program around the time it came out. It was very new and the developers were in close contact with us often asking what we liked/disliked about the program. We use it in an unintended and unconventional way but it has worked better for us than any scheduler built for staffing.

The ease of adding appointments, changing, updating, and notifying clients of these changes is unsurpassed. We have tried out several other program that were designed for our industry but just have not found anything that does more for the same price - free!

We haven't explored the new Fresha options to book online in depth but the booking page that it generates when you turn it on looks very professional. I would recommend it for any salon, spa or business that wants to present themselves well online with a little budget.

Nachteile

They have been growing quickly and making a lot of changes. The only real issue I've faced is a 3-4 second lag but it has only just started happening in the last couple weeks so I'm sure it will be resolved soon. The support staff is responsive and helpful.

Vorteile

I enjoy the reports, it makes doing my taxes easier. Easy to use, free.

Nachteile

They're slowly ruining the system. Appointment reminders are inconsistent (often don't get sent out). They've taken out the checkout option for clients to have paid with etransfer (because they want you to use their square)You can't copy your client list to send mass emails anymore either, as this is also a paid feature

Vorteile

Ease of use....some functions in analytics

Nachteile

Their new Fresha pricing system is hidden in there description words of the product. Be very careful of what you get yourself in for.
Their payment system back to you, the user, with Fresha plus is not described till you start using it. They have 4 processing times done over 24 hrs meaning payments took up to 7 days to be paid out. They describe how much you should be getting daily but I found i would only receive 20% of what I should have been getting. You will also be manipulated and pressured and lied to to get you off the free system and onto the payment system.
Our business was in the number one position in Australia of all users for 5 stars for Fresha.
I definitely don't recommend them. We have left for a much better online system.

Vorteile

Everything we need is here with the ease of access required for all staff members. It's great that we can see daily appointments, sales, revenue etc from the dashboard and can easily generate reports and export to excel. Adding different services and products (i.e. retail add on products) is extremely simple; you enter in the service and include price and duration etc which makes it very easy when making appointments. The checkout option also displays your products in case you forgot or haven't promoted it in the appointment so can easily add extra value to each appointment. The added feature to send SMS reminders to clients automatically is excellent and I really like how they have added options to customise this feature, such as adding times in which to send these reminders so they are not sent in the middle of the night for example. They have really done their research on what clients need and am very impressed with this software.

Nachteile

The company has pretty much nailed it with their software though if I had to put something, I could only suggest adding the ability to further customise options, page layout, which data to display or not display etc; this would be great.

Vorteile

I’ve been with Fresha from the beginning, used to be called shedull. I thought it was to good to be true, free for life?! What was the catch I thought? NONE! Yes free! For me the system it’s just amazing, from online bookings, text and email confirmations for clients, costumer service when I have doubts they are fast with solutions and explanations. I don’t use all of the features as I’m happy with what I’ve got, however if I was to grow my business for sure I would sign up for the rest of the features... only can say good things because it’s been very good for me. Highly recommend it.

Nachteile

I can’t fault anything... like I said above I do t use the whole systems fully...

Vorteile

Easy to set up and use. Interface is well designed.

Nachteile

Does not work for all hair salons!
You cannot choose two service providers we hen clients book online. E.g.. One of our staff is a stylist and her clients visit other colourists in the salon for their colour. You can't book two separate people so the client is forced to make one appointment at a time which is frustrating for them. Also, they haven't set it up so you see when the next available time or day is so the client has to check day by day to find an available spot which is also annoying for them.

Vorteile

easy to use over the phone for me and for my employee

Nachteile

not customers services and not be able to speak with anyone. Also before i start to use fresha their sale team used to call me everyday now i use the app over a year, i cant reach them its very frustrating.

Vorteile

I initially joined as the set up was free. After using this free account to run my salon for a couple years I decided to upgrade to Fresha plus to receive the extra features that will be beneficial to my business. Customer service through messenger and once assigned an advisor was great. Very helpful and attentive.

Nachteile

I know the team are constantly working on new features to launch, however I’m impatient and sometimes wish they could work a bit quicker. I’m desperate for the consultation forms feature to be finalised so I can use it for all my services which is so important to have in the beauty/aesthetic industry. I also hope their targets can turn into actual dates to adhere to. The social media pages say things are coming but we have no time scale and sometimes waiting seems like forever. These are minor things though with what they have achieved up to now. I’d also like to be able to control how many of each service can be booked in one day or back to back, a cut off point so to speak of certain treatments.

Vorteile

- Shedul/Fresha is REALLY easy to use. We are a surf school, not a salon and I was able to adapt it to fit our needs easily. Even staff who are not good with technology were able to log on and easily use this program. I've used many different scheduling programs and this one has been the best for my needs with this company, and definitely the easiest to learn to use.
- Adaptable - I was able to set up products mostly as I needed to even though they are not the products the program was intended for.
- The software has not crashed the entire time I've been using it. I have had no technical problems with it, which is great!!!
- Support - [SENSITIVE CONTENT HIDDEN] from the Shedul team contacted me and asked if I needed any help, or if I had any suggestions or further needs from the software - this was impressive!!
- Ease of access - I can be logged on on my computer, phone and my bosses phone all at once with no problems

Nachteile

I'm looking forward to the class feature being added, this will be very helpful for our business.

It would be nice to be able to view multiple days and multiple staff at the same time on the calendar but I am happy with how it is currently.

Vorteile

It allows me to easily manage all of my appointments in one easy app. The app sends reminders which is great for when you have a busy schedule or have multiple appointments booked, as I often do. Fresha is free to download and very easy to use. I like that you can easily book but also reschedule or cancel appointments in no more than a few simple steps.

Nachteile

I would like to see more choice of services within the app. In non city-centre/ central areas there tends to be only a few to choose from.

Vorteile

Amazingly straightforward to set up and start using, many advanced features for scheduling and payment transactions

Nachteile

Not yet syncing with my google calendar, this is important to avoid scheduling conflicts

Vorteile

Fresha is a great software for businesses looking to manage their appointments and customers. The platform is easy to use and navigate, making it simple to book appointments and manage the schedule. The software's features are extensive, including a booking system, online payment processing, and even marketing tools. The mobile app is also convenient and useful for managing appointments on-the-go.

Nachteile

The online booking system can be confusing for some customers. It may take some time for them to get used to the process and understand how to book appointments through the platform. Additionally, some features may require some technical knowledge to set up, which could be challenging for some users.

Vorteile

I love EVERYTHING about this Software! I'm in my 50's, yup old school, always felt I was one of those hard to teach an old dog new tricks people. But I downloaded the free version of Shedul, a bit intimidated I played around with it adding my products & sevices etc... very simple to do.

I finally got up the nerve to actually start booking clients... but also continued to use my old appointment book as a back-up.. yup still intimidated by these on line things.

However, in about a week, I saw how much more this appointment booking Software did, I was so amazed & confident, I ditched my old hard copy appointment book. I no longer had to give my clients a handwritten appointment card or call to remind them the day before.

It also helps with accounting, keeps track of your sales, prints out receipts, monthly reports... what more do you need??

And this is the FREE version!! Its a keeper.

Nachteile

There's really nothing that I don't like. I see there's an email you can set up to send clients promotional offers etc. I have to look into that, I'm not sure if it comes with the free version.

The only thing more I would like is perhaps an occasional email update from the company to give me tips or provide info about other features that Shedul can do to make running my business easier.

Otherwise NO complaints. If an old dog like me can use it with confidence, anyone can.

Vorteile

The app is pretty easy to use. I am technology illiterate, so it did take a bit. But after exploring it, I found features I didn't even know I needed! The customer service is excellent. Always get an email back quickly, and they are always willing to solve problems, and help with anything. While being so friendly!

Nachteile

I have not found anything I dislike. They have been great!

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Vorteile

As a new salon owner, my mother was looking for software to managed her clients for her Salon Business. We purchased the salon from a new owner who already was using Shedul to manage his clients so we continued to use. I must see, this is the best free software you can you use for salons and service businesses.

The platform is easy to use with a clean UI. My favorite part is that you can generate text messages and email reminders to clients when they book or confirm a new appointment.

You can manage multiple employees as well with their own schedule and allocated hours. They even offer free online booking for the entire company.

Nachteile

They notifications they can generate lack the ability to apply custom rules to the software. For example you can't say, send a notification to clients who haven't booked in x amount of days. Also, because this is free software, the support is lacking. They are quick but when you have a client in the chair or at the counter ready to book, you have to email them to get support which is a down side.

Vorteile

Ease of use. Online booking feature. Free for salon owners.

Nachteile

Charges to use certain new features but overall great for salons

Vorteile

I am a professional in hairdresser and I highly recommend this booking system.
easy to custom or to use. It does what you looking for.
Vincent hair passion.

Nachteile

Should be able to have more pictures, it is limited to 4 on the venue.
And please if you could add some pictures for each services would be fantastic!

Vorteile

Very easy to setup and use. My staff were able to pick it up right away with minimal learning curve. The online booking system for clients is simple and clean.

Nachteile

No Google Calendar integration = dead end software. You cannot automate *anything* with this software, meaning you will be stuck manually handling everything related to booking for as long as you use this software. This means you will have some serious pain as your business grows. Worse yet, the online booking system is more a marketplace than anything else, making it very simple for your prospective clients to inadvertently end up on a competitor's booking page. Ouch!

Vorteile

I love that Fresha is simple and easy to use. Coming from a much more complicated system like MINDBODY, Fresha was so wonderfully easy to figure out and implement. Customer service has always been so kind and responsive and happy to help. I love this software and am So grateful for how they have supported me during the challenges of COVID-19.

Nachteile

I have been with them for a few years so like any software it has been a gradual build with new features. Online processing/sales and gift cards weren’t always a feature but they are so great at listening to the needs of their customers and making upgrades.

Vorteile

The Customer Service. Hands down the most outstanding customer service . Fresha is there to answer questions, provide training, assistance and follow through with genuine care and dedication to make your scheduling, on line booking and marketing successful. We are very pleased with the outstanding
investment Fresha has brought our Company.
The software is very user friendly. Our guests have loved the on line booking upgrade which has increased our sales and made it more convenient our guests to have options and information about the service and treatments that we provide.

Nachteile

We wish we would have launched Fresha Plus sooner.

Vorteile

It is very easy to use in terms of it's operational functions. You can learn how to carry out activities easily as it's simple and self explanatory.

They do offer support with a dedicated account manager but I have had a bad experience with their customer support service.

Nachteile

The customer support service is terrible - I have had payments taken from clients that have not been transferred to me causing cash flow problems. I have been unable to resolve this after sending multiple email messages (the only form of contacting customer services) however I do have a mobile number for my account manager who hasn't responded!
There is no procedure to resolve issues (non payments!) other than to be redirected to your account manager - who may or may not respond.

Vorteile

My beautician recommended Fresha to me and set it up on my phone whilst I was getting a pedicure, it wasn't difficult - I use to use a paper diary, it took so long! Has saved me so much time and does not cost me anything. Having the reminder system is a key feature for me as clients can't say they forgot about the appointment.I have found customer service response prompt and helpful :-)

Nachteile

Nothing really, I don't use all the features so for me is an easy and cheap system to use for booking clients

Vorteile

The interface for both clients and operators, it's smooth and never glitchy, it's EASY as can be, the price is unbeatable, and the customer service is excellent.... Like a Tesla, this is software that gets BETTER overtime. Can't wait to see where it goes!

Nachteile

Still waiting to find one. I suppose the marketing items could be expanded, but they keep us posted about that which is very nice.

Vorteile

It was very easy to set up and navigate. Capturing client details is very beneficial to us and I’m sure this has contributed to our lack of no shows. There are so many options to chose from making it fully customisable to each salon. We can run two salons from the same software which saves a lot of time and clients also find it simple to navigate and book themselves in.

Nachteile

Consultation forms is a huge part of our job and it’s great to be able to send to clients ahead of their appointment, however a lot of clients do not fill these out, even after being reminded, so it would be beneficial to have a feature which enables us to have the client fill out their form on the spot in the salon from our own iPad.

When clients book themselves online we have had a few instances of people thinking they have already paid for their appointment as they put their card details in. It would be great if it was explained to them that we only capture these details in case of cancellation or no show.

Vorteile

The booking system is so easy to use, I love every feature. Booking, confirmation, payment, reschedule.. the holding card details

Nachteile

That I can’t sync it to my google calendar

Vorteile

It promise easy enrollment and easy to use for clients.

Nachteile

I was really disappointed at the pricing of this software. You would expect to pay the same as any one using the software but I was been charged way too much just for a booking system. Fresha charges a percentage of the price of the appointment even if you don't want or need to used their card processing. So if another similar business to mine is charging lower prices they would pay less for the same usage. I try to talk to them but all they wanted was to push me to use their card processing "to see the benefit". This kind of pricing should be illegal. A business prices should not have anything to do with the pricing of the booking services. Fresha need to select a price for their services and not charge based on the business' prices.

Vorteile

Love being able to create forms and personalise them so easily. Booking, cancelling and rescheduling appointments is straight forward. Having reminders for client appointments on the day it’s made and a day before is so helpful for our clients!

Nachteile

A few features that are coming soon are taking a little while like using WhatsApp to send out mass marketing but we can wait a little longer!

Vorteile

Super Practical and Encompassing Software that continues to surpass my expectations on so many levels!!!

Nachteile

Would like to see the ability personalise screens with salon logo and different colours etc

Vorteile

It’s easy to use, send reminders and the service of the Fresha team is amazing!

Nachteile

Fresha Would Be perfect if it automatically adjust the reservation options to the type of service and not every 15 minutes or half hour… so there wouldn’t be “lost” time between services.

Vorteile

I have been using this software from the very beginning and love how it’s grown. It’s so EASY for my clients to book, for me to stay organized and one of the best things is the automatic setup for reminders etc to clients.

Nachteile

If I have any issues, customer service is so incredibly helpful and quick. No cons really for me.

Vorteile

This product is super easy to use, Client friendly.

Nachteile

It’s a little bit behind updates and upgrading technology and systems

Vorteile

I like that clients get updates about up services.
I also like the reports it generates. My tax spread sheets are easy to do I just plug in the numbers.
I like that clients have to book with a card prior to seeing me. It insures me that no one is going to be wasting my time. I love the fresha team and all the support the pour over my head like my fairy god mother’s. Any minor inconvenience I’m going to reach out. They responded and resolved immediately. And I’m back to being a confident business owner. Ever since I’ve started using fresha my business in flourishing.

Nachteile

I’m just waiting for the membership to roll out!!!
I know it’s coming soon.

Vorteile

They have a market place that will allow you to get more clients

Nachteile

To set up online payments you have to provide bank documents which I do not have as I'm with an online bank for business. Screen shots are not accepted so unless I use a personal account, fresha is useless to me