Timely

Vorteile

Ease of use - very easy for our non technical staff to get using it. Simple UI makes it like other familiar software. I love the integration with Google Contacts and Google Calendar - our clients are impressed when we answer phone calls using their name.

Nachteile

- They recently introduced packages - but they can't yet be booked online by clients. We have a work around in our setup - but it causes a bit more admin work. - I'd also like to see more options for the rules around when consult forms are sent out. - International clients have trouble booking with us - since you can only allow clients with the same phone country code as the business to book in online. - Having some difficulty with Mailchimp integration - we've switched to Timely > Zapier > Mailchimp instead of Timely > Mailchimp directly.

Vorteile

Timely's automated time tracking has greatly benefited the management of research projects, allowing me to precisely track time spent on various grants without the hassle of manual entry. This has boosted my productivity and improved the clarity and accuracy of our grant reports. The platform's easy-to-use interface helps me see how I divide my time among teaching, research, and administrative tasks, supporting a healthier work-life balance.

Nachteile

Timely struggles to capture the blurred lines between different academic activities, like when a casual chat with a colleague unexpectedly leads to a research breakthrough.

Vorteile

Has all the functionality needed to successfully run appointment scheduling and many key business tools as well.

Nachteile

The costs associated with the needs I have in my business. It was not economical for me to continue with Timely

Vorteile

I like it because it is cheap but that reflects on the issues that they have with their system.

Nachteile

You can get hold of anyone for help. They won’t speak to you on the phone unless you are an upgraded member. They did regard that there is an issue with the system and come back with slow, stupid responses and then close the chat claiming that you haven’t responded, leaving you with an un resolved issue. I am loosing out on money and bookings because of this.

Vorteile

The reduction in the amount of no shows. This helped keep our business running seamlessley and capture deposits easily.

Nachteile

It did take some adjustment using this tool rather than our standard calendar/meeting invite functionality.

Vorteile

It does everything my small business needs

Nachteile

When the updates happen as I'm a bit slow to adjuy

Vorteile

We love that the online booking is easy and seem less for clients with step by step customisation. From packages to individual treatments & gift vouchers the set up of each part is easy. The tracking & reporting is clear & gives insight to everything we need.

Nachteile

Would love easier integration with Xero - each sale is forwarded as it’s own invoice - would love just the daily totals to be integrated.

Vorteile

It's the calendar syncing. Please work on better syncing with Outlook Calendar.Other than that, Timely is very user-friendly. The mobile app is not so much, one needs to navigate through several screens to find the necessary tools. There a lot of options on the app you can explain better how to be used

Nachteile

I am missing the synching with the Outlook Calendar. Sometimes, the program doe not run fast enough when prompted initially. Also, some lagging occurs from time to time. There is a delay sometimes in connecting via the app too but not too often.

Vorteile

Timely has been instrumental in my business becoming more serious and structured. I love timely in all aspects but the ones that stick out to me are TimelyPay - it is so seamless and gives me peace of mind if a client no shows, my clients also find it so handy when they don’t have to bring their purse. I also love all of the reports, it helps me with my tax return at the end of the year and the Future Value report is great for seeing what you will be earning that month. I also love the timely aesthetic it’s clean simple modern and fresh.

Nachteile

I wish with the reports where you can chose what length of time you want to see we had a “Next Month” option instead I have to use “Specific Date Range”. Other than that one issue I don’t have anything bad to say about timely!

Vorteile

The interface is so easy to use and understand and it’s very aesthetic.

Nachteile

Id like to see more healthcare related features

Vorteile

Ease of use for clients allows me to get on with my day while clients book online and captures booking fees

Nachteile

Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month

In Betracht gezogene Alternativen

und Fresha

Gründe für den Wechsel zu Timely

Better for the business price wise and more functions

Vorteile

The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.

Nachteile

Needs a strong set of reporting filters added to enable segmented marketing.

In Betracht gezogene Alternativen

Square Point of Sale, ZENOTI, und Ovatu

Warum Timely gewählt wurde

I am forbidden to discuss this by a legally binding Non-Disclosure Agreement with Shortcuts Software. I was with them for 11 years prior to moving and can say I am happy I moved, my business progressed in leaps and bounds once I did.

Gründe für den Wechsel zu Timely

I created a spreadsheet. In one column I listed every step of an ideal Client Experience Journey, writing what I wanted the software to do at that point. I then called every salon software brand on the market which I could get in touch with, and asked them what their software would do/if it could achieve, that step on my Client Experience Journey. This is the opposite of what most spas will do - they usually call the software company who sells them the SOFTWARE's journey. Then the spa owner flexes their business to match the software. You should not have to do that. For each software I considered, I filled in the spreadsheet with a yes, no, in development, expected development date, and details of how that feature/step worked inside that software. This took me several years, and of course had to be updated all at once at the very end to see if anything had changed. The interesting thing was that most brands had NOT delivered on their development promises that 'that feature is coming'...Timely was the only one who did deliver. In the time I was looking at it, they delivered 26 of the 34 things I wanted to be improved, including key things such as a Rewards Program. I therefore know, unequivocally, that Timely Software is the brand of software that comes closest to achieving the perfect Client Experience Journey. I have seen so many improvements in it that my Client Experience Map is now nearly perfect. I am about to renew for another year.

Vorteile

I like how easy it is to use now that I know how to work it.

Nachteile

The recent price rise has me looking at Fresha.It's almost impossible to change the emails and texts that go out automatically

Vorteile

Its easy to navigate around The colour coding is good The reports are great

Nachteile

I would like to have multi bookings for the same app be able to be put through on a recurring app. And also, when their next app comes up after finishing their payment, I would like to be able to click on their next app and be taken to the calendar at this point. I would like to be able to write notes in their appointment on the calendar.

Vorteile

Would hands down bleed timely! Ease of use, log in from anywhere, online bookings, value for money.

Nachteile

reoccurring multiple treatments, sms templates, more colour options for different treatments

Vorteile

East to use for not myself and my clients

Nachteile

Expensive, I use basic functions and use it daily but I would think a cheaper plan might be helpful

Vorteile

Ease of use. One stop shop. Staff can easily navigate the functions and pairs well with XERO and most clearing houses

Nachteile

The simple reports. I wish they were more in-depth and had additional features.

Vorteile

The time tracking feature is superb.It is very efficient in scheduling too

Nachteile

It becomes limited when i want to use it on my mobile phone

Vorteile

Colour coding appointment. Having history on client & suggestions to book again

Nachteile

Being able to stop clients moving small appointments to other days eg fringes trim

Vorteile

It is pretty user friendly and easy to schedule appointments.

Nachteile

It takes a little while to set up appointments correctly.

Vorteile

It has greatly reduced my manual workload. It really allows you to manage your time much more effectively. I especially love their reminders, the option to create reminders from multiple channels is very convenient. In addition, thanks to their reporting, I get rid of making reports one by one.

Nachteile

It has greatly reduced my manual workload. It really allows you to manage your time much more effectively. I especially love their reminders, the option to create reminders from multiple channels is very convenient. In addition, thanks to their reporting, I get rid of making reports one by one.

Vorteile

The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere.

Nachteile

It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them.

Vorteile

easy to set up and use

Nachteile

lacks functionality

Vorteile

The software has a clean and intuitive interface that makes it easy for users to navigate and use.It automatically tracks the time users spend on various tasks, which helps to accurately capture billable hours.The software generates invoices based on the time tracked, which helps to streamline the invoicing process.It has a built-in scheduling feature that allows users to schedule appointments, meetings, and other events.

Nachteile

It only integrates with a few third-party tools and services, which may limit its usefulness for some users.The software is relatively expensive compared to some other time-tracking and scheduling tools on the market.While Timely provides some basic reporting features, it doesn't offer as many advanced reporting options as some other tools.

Vorteile

Ease of use. This is what I always look at when availing or using products. As a busy individual, I would want to use something that does not require so much of my time. Timely helps me with my time management, Helps me book appointments with ease with zero to no errors.

Nachteile

At first, I struggled using timely as it was my first time using scheduling software and I had limited technical experience

Vorteile

I love everything about timely. I find it so easy to use, so easy to navigate. I use it every single day. My clients also find it super easy to book using the online booking feature. I take payments using an external add on and it all works seamlessly

Nachteile

I have a couple of things I would love if timely could improve on. 1. I need a function to be able to open my online booking to a certain date. For example I want to be able to open it to the last day of September. At the minute I can only open it X weeks or X months in advance. 2. On my iPad I have a button to quickly take me back to todays date which is great. But the iPhone app is missing a button like that. I find this a time consuming process to track back to todays date during an appointment when I’m trying to see how much of a deposit someone has paid me With these two improvements I think timely would be much more user friendly & I honestly think it would be seedless

Vorteile

i found the AI-powered tracking is very good

Nachteile

i found Timely to be a higher priced app

Vorteile

Timely has no nonsense features and it’s very simple and easy to use. Attention to detail and the ever HELPFUL, question mark icon ? But also the back up supportive communication Timely is Professional in all aspects.

Nachteile

Timely is a complete computer orientated database, so there’s no bells and whistles and hairy, fairy flowery stuff for my hairdressing industry

Vorteile

There is honestly so much to love. I think it's all seem less and therefore everything together is just great

Nachteile

One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit

In Betracht gezogene Alternativen

Square Point of Sale

Gründe für den Wechsel zu Timely

It was honestly just the better option all round

Vorteile

Easy of use, friendly customer supports and education

Nachteile

Need for more hands on training opportunities

Vorteile

Functional and remembered my data so I could quickly and easily re-book appointments

Nachteile

Log-in regularly required a text message code, and I sometimes didn't have my phone near me, so this was an inconvenience

Vorteile

Timely has been super easy to use, the help guides are very explanatory. I think I have only had to contact the timely team 2 or 3 times in the 3 years I have been using timely. It has made my business work so much more smoothly with less admin required from me (I have a hard enough time keeping up with all the other admin work there is)

Nachteile

I cannot think of any right now but I love that you have feedback links handy so if something feels like it could be improved the button is right there. I don't have to stop what i'm doing to let you know what my thoughts are.

In Betracht gezogene Alternativen

Acuity Scheduling und Squarespace

Warum Timely gewählt wurde

fresh had (somewhat) hidden fees that I didnt appreciate and the overall feel of the platform just wasn't as professional as I wanted for my business.

Zuvor genutzte Software

Fresha

Gründe für den Wechsel zu Timely

I chose timely before looking at these other products but I had been given high recommendations to use timely and loved the client side of timely

Vorteile

It is user friendly, has a nice interface and a lot of useful features

Nachteile

I find the marketing link to mailchimp isn’t as user friendly and that I need to just manage my email marketing in mail chimp directly. I found it difficult to transfer my mailing list over. Cost increase between 1 and 2 users is nearly double which is quite significant for a small business and other systems do not charge as much for additional users.

Vorteile

È un applicativo che ti consente di essere utilizzato tramite web o applicazione, che garantisce la propria privacy e si basa sull’utilizzo dell’intelligenza artificiale; inoltre, presenta un’inter grafica abbastanza intuitiva e permette di associare anche l’utilizzo di altre applicazioni tipo Asana.

Nachteile

Come svantaggio di questo applicativo e il costo elevato in proporzione rispetto ad altri applicativi

Vorteile

Ease of use Consultation forms Features at the time offered more than other systems

Nachteile

Sometimes has glitches with square Price point for large teams is too expensive, okay when 1-2 staff No tiered timings for different staff No add ons No photos on booking platform …I could go onWe are considering leaving for these reasons

Vorteile

It’s easy to use and the clients really like it. Lots of functions are automated

Nachteile

It’s missing some good features that could make it really great and much easier for the business and clients.

In Betracht gezogene Alternativen

Warum Timely gewählt wurde

Timely had electronic client consent forms

Zuvor genutzte Software

Fresha

Vorteile

Amazing booking system Which has massively reduced the amount of time spent dealing with client enquiries. Our clients find it easy to use and are able to find out relevant information such as services offered, pricing & availability

Nachteile

Consult forms are not simple to set up, more templates for the beauty industry would be helpful as aimed more at hairdressers

Vorteile

I fine timely most beneficial for my company.most of all I find it easy to use and saves me alot of time in everyday tasks....

Nachteile

The only thing I can think of that could be beneficial to add would be more options under the reoccurring appointment option

Vorteile

The integration is easy, customer service is great

Nachteile

It’s not as customisable as I would like, it was be great to be able to make certain times of the day only bookable for vip clients and also have an add on section that pops up to prompt clients to add on an extra treatment etc

In Betracht gezogene Alternativen

Shortcuts

Warum Timely gewählt wurde

Ease of use

Gründe für den Wechsel zu Timely

Ease of use

Vorteile

For someone who isn’t very technologically savvy, overall the system is easy to use, looks neat and tidy and has some great features to help keep track of the financials. The support is great but I am on the highest tier of payment so I’d definitely expect that.

Nachteile

A couple of the features seem to be better in theory than practice but a phone call to the help desk usually helps work out how fix a problem. However, Timely are great at taking feedback when something could be done better from a working point of view. The transaction fee for online bookings and stored credit cards is high which is not favourable. I don’t know the overall costings of other software companies but I wouldn’t say what I pay monthly is ‘average’ from talking to other business owners but I s’pose you pay for what you get.

Vorteile

Everything is online. Can manage my business well from home and easy for team to use

Nachteile

Very expensive and price has gone up significantly since I started using it in 2015

Vorteile

Neatly done and can accommodate you in timely manner

Nachteile

Sometimes loading problem or it is just the network error.

Vorteile

I use to write down all my bookings in a big day planner, going back and fourth with clients to communicate a suitable time... this was VERY time consuming. A friend mentioned she used Timely for her business and I was very keen to try something new. Im extremely happy I switched to Timely as its honestly saved me sooo many hours and admin each week! It just makes sense!

Nachteile

Im happy with everything Timely has to offer, I havent had any issues with it!

Vorteile

I love the ease of use with Timely as I am not very good with computers and technology so I find the system pretty easy to navigate and work out

Nachteile

I would like a loyalty scheme to be available. Some things are o my available to higher levels and as I am a sole trader I am on the bottom level

Vorteile

Very easy product for scheduling your meetings etc.....very easy to navigate

Nachteile

Software update happens quite often which leads you to learn again about new features.

Vorteile

Easy to use, helpful and support staff. Stress free system

Nachteile

Some times when cashing up. It logs itself out at times when cashing up.

Vorteile

Online bookings, deposits, easy to use!

Nachteile

No consultations form options for less pack

Vorteile

E un bel gestionale con una visione a 'scorrimento' della settimana che sugli smartphone è la migliore.

Nachteile

(peccato sia solo in inglese) ma ha l'enorme pecca che spesso gli sms non arrivino nonostante vengano considerati spediti. L'assistenza, contattata più volte non ha mai risposto. Quindi devo cambiarlo. Ha funzionato bene per molti anni, ma negli ultimi mesi mi ha creato molti problemi a causa di questo

Vorteile

Ease of calendar and booking system..

Nachteile

Reports are not clear and precise. Too expensive if want to add another column for led lounge. No room allocation.