Polaris PSA

Vorteile

The client community finds it very easy to use and learned the system very quickly. The setup is very straight forward and payroll finds it flexible to use.

Nachteile

We have used the system for 3 plus years and I really do not have any CONS to speak of.

Vorteile

It tracks the real time of connected applications, it is a huge help for the billing and finance department. It can also be used as part of the Replicon app which helps trackin employees clockin and clock-outs.

For billing uses and submitting hours worked for review to the payroll team.

Nachteile

It is a bit confusing when it comes to clock-in and clock-out, as it is not smart enough to automate when making time adjustments.

Vorteile

Gen 2 was good. Gen 3....challenging. Good effort, but missing the mark for real project managers and managers of time entry data.

Nachteile

I am challenged by this product as of late. We integrate MS project to Replicon, but to change dates and update tasks takes an additional interface (RIA) once you reload your updated MS project schedule. Additionally when you reload the new schedule to update task availability, the incorrect task information is loaded so you have to use the RIA tool to fix it. Now the RIA tool has issues also. I have spent the better part of a year trying to help troubleshoot this tool with date formatting issues, configuration of your Replicon system to properly accept your entries. only to reload the RIA interface tool and have the formatting/syntax changed to something completely unknown.
Tech support is very friendly and eager to help, but software developers don't know what they don't manage or use. Explanations can take several interface calls, emails and machine takeover interactions. I am getting to the point where this is more trouble than it's worth or maybe I just need something more powerful.
There is also some customization, but again it is limited since project managers need different views and the ability to manipulate data, the way it's presented and overall presentation to the team. Column widths are not adjustable so a column with a single or two digit number might be 30 points wide and a text box containing a long task description might be 15 points across.

Vorteile

I like how easy this product is to use by someone who isn't as "technical" as most. I love that there is always someone from customer service around to help me out.

Nachteile

It's more expensive that other tools we looked at, which is why we only utilize for timesheets, time off and expenses.

Vorteile

The custom fields available for Projects, Tasks, Users, Expenses, etc. make the software easily customizable for your unique business needs. Having an in-house IT expert isn't necessary to maximize usage. A data driven person who understands the business needs is a perfect person to choose how to best utilize these fields.

Nachteile

Believe it or not, the limited number of custom fields at the project level - mind you, there are 20 of them - but our business has found useful purpose for all of them and could gladly use more. Additional fields are available, but they are not reportable, so have limited value.

Vorteile

Timebill
1. Timesheet Capturing - Users find the application easy to use and in particular the mobile app.
Timesheet capturing can be done the moment the consultant has completed the required work.
2. The estimated cap on Project/Task allows for better time management.
3. Report Writer is easy to use with unlimited customized reporting for the Project Managers.
4. Report schedules which allow for customized reports to be sent to directly to clients/departments on a
set date.

Timeoff
1. Realtime processing of Timeoff with the employee continually knowing leave balances.
2. Allows managers to see full team availability, in order to plan rollouts successfully.

Nachteile

Timebill
1. Unable to copy a repeating task/subtask within a project. This makes capturing of SLA tiresome as each repetition has to be created in its entirety.

Vorteile

Very easy to use
Wide range of options for use
Very easy to manage
UI is really easy to navigate

Nachteile

Limited ability to customise, however, this makes it easier to manager, use the out of the box functionality and it will be very easy to manage
Not a lot of data to track changes made in certain areas of the UI but given it's easy to use, the rate of error is less, so doesn't really cause major issues

In Betracht gezogene Alternativen

Jira, Forecast, Harvest und Scoro

Warum Polaris PSA gewählt wurde

Very complex system that we were struggling to manage and we weren't able to utilise the features they had and as a result we were using only 30% of the system while paying for 100% of the system.

Gründe für den Wechsel zu Polaris PSA

Intuitive, easy to use and comprehensive package

Vorteile

That we could customize it in so many ways!

Nachteile

none to speak of we really like Replicon

Vorteile

Great team, management and jobs. Perfect company to work dor

Nachteile

Nothing at all. Been working for them for years.

Vorteile

Store More data
Accurate data
User interface looks good

Nachteile

Can be little user friendly, since navigations are little hard to find.

Vorteile

We like the fact that Replicon was structured in a way that aligned with our Time Tracking needs well yet was also flexible enough to be adjusted to our unique requirements (which we have quite a few of!). The form factor on the mobile device is particularly good which is important for us as that is how the majority of our employees with use the software.
Integration with SalesForce was a breeze.

Nachteile

Nothing material that comes to mind. We've been on the platform for about a year now and had has no concerns.

Vorteile

This software does exactly what we need - keeps track of hours worked on projects, time off (vacation, sick, etc),and overtime. Has preset reports or you can easily make your own. We do not use 1/2 of the features available - but that doesn't hamper us in anyway. Staff can access Replicon from their computer or phone - very easy to use. Time off requests are easy to send and easy to approve/disapprove and you are able to add comments.

We can easily import time costs into our accounting software to keep our reporting current.

Nachteile

So far there is nothing I don't like. It is very user friendly.

Vorteile

The ease of report generation allows us to track our labour cost per project much closer than we ever have. Scheduling 300 people, and replacing people on the schedule, is much easier than our previous spreadsheet method.

Nachteile

The implementation process was extremely frustrating and took much longer than it should. In tow separate implementations, the project manager changed part way through the process. The project managers don't appear to be very knowledgeable about the client needs. For example, we had to do all of the research for holiday pay rules by province. This is something that should be baked into the system. For expense reporting, we had to do the research for the sales tax formulas. We would also prefer paying on a monthly subscription basis as we do with most other software, however Replicon requires an annual payment up front.

Vorteile

I have been the administrator of my company's Replicon account for about five years. I'm considered the Replicon expert here. Overall I really like Replicon's portal and functionality. I get a lot of useful information and answers to questions from the community forum. They are very good at providing quick and helpful support when necessary. I would definitely recommend it for other companies.

Nachteile

There are some features of Replicon that could be improved or applied. Usually when something is brought up in the community forum regarding a feature that Replicon does not currently incorporate, they let us know that the development team will be made aware of the request.

Vorteile

The main time-sheet is very straightforward to enter time records into. We use the reports heavily as well (see comments below), as well as tracking progress on specific projects and tasks.

Nachteile

Reports are limited in that you cannot setup a fiscal year for reports to divide by fiscal year quarters. Nor is there a nice way to export the data into our own in-house reporting tool to synchronise with other accounting related reports. We have some project check point reports that we have run 3 separate reports in order to get all the data we need, which is annoying but not the end of the world.

Also, the holiday calendar requires each holiday date to be entered manually instead of standing rules.

Vorteile

It is easy to navigate and use. When I needed help updating my profile and timesheet, customer service responded very quickly.

Nachteile

I have nothing negative to say about this platform!

Vorteile

In our field (Architecture and Planning) we have multiple Clients, multiple Projects and several tasks to keep track of under each Project. It is critical for our organization to track time under these tasks and Replicon makes it easy to set this up and easy to run the Reports that we need for billing and cost analysis.

Nachteile

I find that setting up reports is not intuitive and we often require help from the Replicon Support team in order to create the reports we need.

Vorteile

I like that it you can keep all info in the one place (timesheets, expenses, time-off). As an administrator, I find it easy to navigate between user profiles and to configure most settings. Customer services are always on hand to answer any queries and their response turnaround time is very good.

Nachteile

the reporting function can be a bit complex at times esoecially when trying to create customised reports. Also, the way you add clients to a user timesheet is a bit time-consuming as you first need to go into each specific client & project before you can add the user's name to it. It would be easier if you could have a client list in each user profile and you could simply tick the names of the clients that they need access to (not sure if that's doable of course)

Vorteile

Replicon is user friendly and efficient. I can set up new users in a few minutes. I can review and approve hours and expenses with just a few clicks. Customer service is very good. they are very responsive and easy to understand.

Nachteile

No issues with the software. It was easy to use and there are many videos to watch about additional functionality.

Vorteile

they support system is top notch, this allows for quick customization and changes made by the professionals at Replicon. this combined with a simple interface means that my bosses and co-workers are able to input information and retrieve it in the manor that they wish with out having the fight the system.

back of house style support is also possible and the main administrator tools are almost always enough to solve any problem.

Nachteile

The system is robust but when it isn't designed for something it is almost totally incapable of adjusting to the changes.

the reports system can be somewhat limiting especially when they have very little output formats and are of course more limited than using equations in programs like Excel

Vorteile

Capabilities, Customizability, Security

Nachteile

Somewhat outdated UI, the more useful features of the software can be hard to utilize.

Vorteile

I like the software as it has all of your time keeping information in one place. Access to reports etc is very helpful

Nachteile

IAG upgraded to the Gen 3 version Octover 2019. There was a learning curve for sure but each week I am more experienced and move around the software with more confirdence.

Vorteile

Ease of use and functionality are great
Customer service is fast and reliable

Nachteile

Sometimes I am looking for more functionality options but I know they are working on updates constantly

Vorteile

Ability to store a lot of info related to a single topic.

Nachteile

Might need a bit of practice to add external documents 9 (e-mail, fax etc)

Vorteile

I am a new user to Replicon and am learning with many other project management users about the system. My experience with customer service has been wonderful today (this is my first interaction with the customer service chat team). The team member was very responsive and when he needed to have me wait, he asked me if I could wait while he further investigated my question and my need. Ultimately, he fully resolved my question and I will be able to provide my team with the information received today.

Nachteile

I am not able to quickly identify to which products my company subscribes. I had to engage with a representative to obtain a response. It would be nice if there were a way in my Replicon settings or information if I could find the information for myself.

Vorteile

esun software que te permite tener herramientas para la gestión de proyectos, recursos, finanzas y análisis me gusta que con ella podemos realizar Planificación y seguimiento de proyectos en tiempo real y tambien supervision de presupuesto entre muchas otras funcionaldiades son als que mas destaco de POLARIS

Nachteile

como con cualquier aplciacion de tipo PSA puede ser complejo su funcionaldiad si no se han utilizado herramientas de este tipo, pero nada desfavorable, ahora, en relacion a su precio puede ser costoso

Vorteile

O polaris psa me trouxe muitos benefícios, mas o principal ponto que gostei foi o gerenciamento de projetos e tarefas.

Nachteile

Não há nada que gostaria de pontuar, estou feliz com o Polaris PSA.

Vorteile

L' automazione dei servizi avviene in tempo reale e in modo professionale

Nachteile

Il costo non è proprio il più economico della categoria

Vorteile

Employee full visibility accessing hours worked and time off available. Managers managing staff and approving team time sheets and PTO.

Nachteile

Setting time time off accrual rules to calculate employee PTO time.

In Betracht gezogene Alternativen

ADP Workforce Now und BambooHR

Gründe für den Wechsel zu Polaris PSA

Cost.

Vorteile

How easy it is to use. We have a lot of compliments on how intuitive the system is and how nicely laid out everything is.

Nachteile

The speed of it can be frustrating. There are times when the system is slower or faster.

Vorteile

Online access and ability to integrate with QuickBooks for invoicing and management. Solid platform. One of the first time management systems available when we started looking. Relatively easy to setup multiple clients, multiple states, multiple project resources, and billing rates. Interface is reliable if not a little clunky. Intuitive - a plus for some of our less technical staff members.

Nachteile

Interface can be slow and a little clunky. Mobile App has limited use for the Administrators, but good access and interface for staff to enter time.

Vorteile

We leverage Replicon's ability to write custom reports. We chose to use Replicon in large part because of its allowance of and accommodation for custom fields and reports. It is very powerful in letting us get at the data as compared to other platforms we've used. The Replicon IT team has always been very timely in helping us write formulas and code for our custom reports, when needed.

Nachteile

While the report-building tools are very good, I wish there was more ability to build exception-type reports particularly in the filters.

Vorteile

Transparency for staff as all timesheet changes / adjustments / approvals and rejections are accompanied with a notification to the employee so they are alerted to take action. This notification flow alerts supervisors to take action as well.

Nachteile

Reporting is very flexible, but the learning curve is a bit steep.

Vorteile

It covers most of the things we need as a company in our business, that we are efficient.

Nachteile

When I want to put some hours of our consultants from one project to another after it was already invoiced, I have to delete these invoice, so I can open timesheet and put hours on some other project, because the consultant made a mistake when he/she was writing hours in it.

Vorteile

I have used it for about 8 years so I have all my custom reports, etc set up and easy to use.

Nachteile

I use the app for timesheet approval, and I wish I could easily see all the same info as on the computer.

Vorteile

Replicon TimeCost Plus system is a very user friendly and easy to use time-sheet reporting tool. It allows our projects to track daily/weekly timesheets for employees and consultants. The end users find its easy to navigate around Replicon without any issues.

Nachteile

Additional time may be required to customize certain reports.

Vorteile

i can customize reports to meet my needs. Reports are sent directly to me on a weekly basis. i can reach customer service anytime i need something. Very friendly and efficient

Nachteile

Employees could log in and out from there mobile device and then we found out they were lying on the time cards by punching in and out this way.

Vorteile

What I like most about replicon is the stability of the software. Whenever there are new releases or upgrades, our configuration is never impacted and the system works as intended. I also like having the mobile app in case I forget to enter something and am away from my laptop.

Nachteile

I would most like to see improvements in reporting and linking allocations with task assignments. We have never fully adopted allocations because of the intensity of data entry. For reporting, I'd like to have more advanced calculations supported.

Vorteile

It is compliant with CPFF requirements, has a great ability to set up approval chains for supervisors.

Nachteile

Inability to maintain multiple costs for contractors for different projects using the same login account for that said contractors

Vorteile

Ease of adding/updating projects including use of import tool, control over which users can charge to which projects, the ability to force users to report time against tasks (when needed), the clean and user-friendly interface, and the ability to integrate with SAP Concur to pull in expense and invoice data. This last item is an important one for us, as we have struggled with how to report progress of projects including time spent against projects and expenses/invoices billed against projects.

Another big one is the excellent customer service. The team is very friendly and responsive, and most of my requests have been answered/resolved in a short amount of time.

Nachteile

Not much that I don't like, but I would like to see more simplicity in the use of reporting templates. Each template has only certain available fields, and it can be hard sometimes to find the template with the right mix of needed fields.

Vorteile

This system is easy to use, allows for custom and preset charge codes. Things like holidays can be preprogrammed, but custom codes for special project can be added at any point. We also use Replicon to put in expense reports and get 2 tiers of approvals for expense through the system as well. They have recently added a good mobile feature as well for people who are at a customer site all day.
Allows for notes each day for time charged, as well as reasons for any hours that may change.

Nachteile

Mobile Application for time card requires you to download another app on your phone. You can also go through web on your phone, but the website loses its formatting and its is a bit challenging to do on your phone.
Maybe it is how we set ours up, but any leave you take pops up as holiday and you need to select PTO from the drop-down, I wish it was the opposite.

Vorteile

Our staff love Replicon - easy to use for them. Lots of customizable reports for management. Tracks time spent on projects, time off and imports data to our accounting software too.

Nachteile

I really don't have anything I don't like about Replicon. We are a small off ice under 25 staff members and I find Replicon suits our needs. We don't use half of the features, but it is still affordable!

Vorteile

Ease of use, great report capability. We use this software to help in estimating projects for Engineering time. All users can write notes in their daily entries to describe any problems they encountered in doing their projects. We can later run reports to review what went right/wrong on projects. The reporting capability is unmatched compared to other time keeping software.
The customer response team is great, they get back to you quickly and are very knowledgeable about their product.

Nachteile

I really do not have anything negative to say. One issue is if yo u have time charged to a department and the department is no longer needed, I have not found a way to delete it from view, it simply is light gray in color.

Vorteile

Customer Support is very good. Very timely, responsive, and availability is great. This software works well for tracking numerous projects,employee time detail, and resources.

Nachteile

There are some issues from converting to one version to the next generation that are still work in progress to get performance up to what it was. However, the new gen added some wonderful features, so it was worth the trade off.

Vorteile

We've been using Replicon to track staff time since 2006. We like that it can be used in the way that we need to use it - in that it can be customised to provide the information we require to inform our billing and payroll and allows us to track staff productivity.

Nachteile

Updates are always a bit scary, but the latest update (Gen3) has been a smooth transition with all the help we have needed provided quickly and effectively by Replicon customer support.

Vorteile

It's very easy to use and produces helpful reports. I keep it open always as I'm working through various clients.

Nachteile

The reports can be unclear about which to choose...sometimes it takes me several attempts to pull the report I'm actually looking for.

Vorteile

Being able to pull different reports to see how many hours are spent on different clients activities.

Nachteile

all is good . Maybe punch in and punch out is not relevant for us as employees don't want to do entries so many times

Vorteile

It's interactive time booking features and the ability to define the projects at multiple level of segregation makes it an efficient time management and booking system.

Nachteile

Nothing much to mention but attimes performence specially when user clicks the submit is a concern area.

Vorteile

Not much to be honest, possibly setup isn't that bad.

Nachteile

Reporting is broken, you need to fully remove time then reimport it or it will glitch and show time that isn't there anymore.

Vorteile

- Strong, reliable audit trail
-Backend database; SDK with newer G3 version allowing a customer to easily create their own data warehouse
-Good customer support
-Visually pleasing front end interface
-The front end user interface is easy to use
-Ideal timesheet platform for consulting base customers; you can easily set projects; restrict users etc

Nachteile

As an administrator, I didn't have any major issue with Replicon . I often found the amount of functionality a bit overwhelming particularly as we switched from G1 to G3. The one con I had was the connectivity with Replicon server (not on our end) it would discount and go offline once in a while, this would often frustrate the user who is trying to update their timesheet. Also, switching been the Admin tabs was slow. It would take me a while to simple set up a new user.