Hostify

Vorteile

I spent a lot of time looking for software that would make managing my assets easy for me. As I own numerous properties, managing reservations, payments, etc. was a mess for me. I discovered Hostify in this way, and I enjoy that it has the capability of centralized management. payments, bookings, creating a website for the owner, even using a mobile app.

Nachteile

As it can be challenging to comprehend the entire procedure at first, I advise encouraging the creation of lessons that are both quick and informative. Considering that, in general, people have less free time due to their jobs.

Vorteile

Their direct and friendly communication makes the co-operation to be hassle-free, and the customer / user feels that his voice is heard and there will be a response on it.

Nachteile

There are some reliability issues that they still need to work on it but with their attitude it will definitly happen, they need time only to do it.

Vorteile

Friendly and responsive team, reliable software partner

Nachteile

Hostify team take great care for me as their customer

Vorteile

The aspect that appealed to me the most was the favourable pricing.

Nachteile

The customer service was appalling, with a support team that appeared to be unfamiliar with their own subject matter. The application is riddled with bugs, the API is non-functional, and synchronization is unreliable.

Vorteile

The ease of using the product. It’s very simple and user friendly.

Nachteile

If I had to pick something it would be a larger US visibility. I want to see more marketing and adds in the states.

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Vorteile

Availability of App on Mobile Device was one of the reasons we picked the product

Nachteile

Hostify has probably been the worst decision we made in our software selection process. I am embarrassed at the poor quality of this software. There were constant flow of bugs which caused us endless headaches. We kept reporting them and every time they fixed something they broke something else. They were constantly dropping our properties from the various channels (mainly VRBO) causing us to lose 10's of thousands of dollars in bookings. Even worse, they propagated incorrect information to the channels (our 2BR properties were showing up as 4BR) which caused us embarrassment with our guests. It got so bad that we had to have a full time person checking the information on all our properties on the various channels. I even reached out to their CEO to explain to them the problems we were having. However, his response was less than satisfactory. He blamed the integration with 3rd parties like VRBO etc. However, my conclusion was that this was a poorly written software that may have scaled prematurely. The support team was sympathetic to our problems but were fairly ineffective.

Vorteile

- Very reasonable price
- Connection with Airbnb didn't cause us too many problems
- Direct booking engine

Nachteile

- Dropped management and pet fees and overwritten cancellation policies, costing $1k in lost revenue
- Overwritten room layouts and amenities, properties showing up with blatantly wrong number of bedrooms and incorrect amenities
- Messages being dropped in their unified inbox, push notification spam
- Lack of support, taking weeks to respond for critical issues
- Long onboarding times with VRBO (up to 3 weeks)
- No specialized training on how to use the platform
- No regression or QA testing before feature releases, leading to routine updates constantly breaking their product
- Overall sloppiness, spelling mistakes and broken pages/tools throughout their site

In Betracht gezogene Alternativen

Warum Hostify gewählt wurde

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Vorteile

Many features included on the base product. Unlike other softwares we decided to use Hostify because the clear pricing and advanced features.

Nachteile

Not that much about Hostify but sometimes was hard to get the actual channels support during the migration. For example Booking.com support was difficult to get but the Hostify team assisted through their internal channel.

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Vorteile

Easy to use multi-calendar view and amazing customer support.

Nachteile

It would be great if some points that are important for local Portuguese regulations, have this more automated (payment of municipality taxes and passport registration). I know they are working on this already though!

Vorteile

Overall design, functionality, rate of new features rollout, tech support.

Nachteile

There are occasional glitches that get fixed by a dev team over a reasonable time.

Vorteile

Poder usar varias divisas al mismo tiempo.

Nachteile

Aún no le encuentro desventajas, es muy fácil de usar.

Vorteile

Facil de Usar
Calendario Intuitivo
Funciona sin errores conectando a plataformas tipo Airbnb/Booking..

Nachteile

La interfaz tarda en cargar a veces, servidores un poco lentos.

Vorteile

Its sluggish performance is a major downside, forcing you to endure frustratingly long wait times, often exceeding 15 seconds for even the simplest tasks. Technical glitches are another recurring issue, with messages failing to reach clients, adding to the frustration.

Nachteile

It simply doesn't meet the standards of a reliable hosting solution, leading to a less than satisfactory user experience.

Vorteile

Fácil de usar, intuitivo, y cuenta con un equipo siempre disponible para ayudar con cualquier duda. Un placer contar con partners así para ampliar nuestro negocio de manera fiable y efectiva

Nachteile

Hasta el momento nada, una experiencia muy grata especialmente después de tener una experiencia nefasta con Kigo años atrás

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Vorteile

The costumer service is just amazing !
In general the platform is friendly and with a lot of functionality.
Definitely worth the money value !

Nachteile

Still missing some functionality with external companies.

Vorteile

Las automatizaciones mejor que en otras plataformas

Nachteile

ninguna, bajo mi punto de vista todo es excelente

Vorteile

Friendly and helpful support team despite our very different time zones.

Nachteile

The product is constantly growing and evolving, so the occasional bugs cannot be avoided

Vorteile

Equipo, equipo de venta, el control de las reservas, la creacion e anuncios

Nachteile

A veces la tardanza de dar solución el servicio tecnico

Vorteile

I like the ability to do things on my phone, over the internet.

Nachteile

I don't use it that much, only once and awhile.

Vorteile

Customer Support ENG/SPA, always developing new futures, stay in touch of new tendences, great human team and professionals!

Nachteile

CRM, Whatsapp integration, Accountant and Owner portal

Vorteile

- Multicalendar friendly and useful.
- Connects with the main channels (B.com, Airbnb, VRBO, Tripadvisor).
- One inbox for all the messages.
- Best Customer Service.
- Control easily your Housekeeping and Maintance.
- Best PMS accounting model.
- Integration with the main Vacational Software (Rentals United, Stripe, Pricelabs,...)
- Automatic Messages for the guests
- You can dowload any report
- Customer and Owner platfform
- Modern design website
- Checkin form

Hostify gives you all the features that yu need to be a succesful property manager.

Nachteile

Hostify needs to improve their CRM and Rating area.

Vorteile

Aunque en principio no es algo que valoro, por que entiendo que un PMS debe cumplir con su cometido , el trato humano del equipo , el sentir que hay alguien detras para darte una respuesta rapida y que ademas descubres que te escuchan es impagable , realmente por encima del gran PMS que es Hostify el equipo humano que hay detras es aun mejor.
El PMS es Super Flexible y Super adaptativo , si eres un gestor de viviendas turisticas y estas cansado de soluciones que prometen y no cumplen , te recomiendo hacer una demo y probar el software, de verdad yo alucine y a cada momento estoy mas contento por que tengo todo de forma sencilla.
Gestion de tarifas y reservas Sencilla.
Creacion e integracion de Website y plugin , Facil y comoda
Alcuinante ¡¡¡¡¡ Importar los datos de tu anterior PMS, es posible ¡¡¡¡ y sencillo.

Nachteile

No hay nada malo , igual pequeños detalles de usabilidad , como tener que hacer dos click cunado con uno bastaria , pero tu lo comunicas y ellos lo estudian y no te mienten, te dices si es posible o no.

Vorteile

The connection was very fast, the unified inbox tool it's very good to improve guest communications and save a lot of time. The invoicing tool and owner statements are very useful for our business management.Additionally, we can see the occupancy level and all information about the properties.And finally the new app! very user-friendly and it delivers exactly what they promised. Still in progress...

Nachteile

I have seen an incredible improvement in Hostify over the last year, and although it has a few things to improve (like everyone else) it is evolving very quickly.

Vorteile

swift customer service, available 24/7 incl weekends. Reply rate is usually within an hour, which is phenomenal for a customer service in this industry!
hostify itself has all necessary features to manage multiple properties across all essential OTAs and allows to integrate with most of the existing services in the industry (pricing tools, upsell services, etc). Realtime sync between calendars on different channels, no double bookings issues. You can meet them in person on trade shows and request features to be implemented. Using hostify since 2019.

Nachteile

no app/no push notifications - current workaround by receiving emails to stay up to date about incoming bookings

Vorteile

The product is easy to use. The support from the team is excellent. The API links to rentals united and site minder are a huge plus.

Nachteile

There is nothing I dislike about this software. The hostify team are open to product enhancements which is great. They're very good acting on feedback.

Vorteile

Calendar has an easy-to-read layout and appearance. Revenue itemization is appreciated and the ‘Target’ projections versus actual (income received) is a nice visual.

Nachteile

Customer service and calendar appears to be delayed. Customer service is sometimes overnight response and the Housekeeping feature is more suited for hotel management companies. Housekeeping feature is inadequate for smaller 1-3 operators
NO MOBILE APP

Vorteile

A lot of tools for property management in the same software.

Nachteile

That the portal for direct sales is not allowing to do upsales with other products or extras.

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Vorteile

The best value for money PMS out there.
I have tried them all, from guesty, zeevou, hostfully, and a few others.... They all try to eat ones profits once they reach a certain level. Not hostify.

Nachteile

There's nothing to point out. I love everything from [SENSITIVE CONTENT] in the sales team, to [SENSITIVE CONTENT] in the back office.

Vorteile

Hostify has all (maybe even more) of the core functionalities of its larger competitors, but it comes at a lower price and significantly better customer support. Apart from all the standard stuff like multicalendar, unified inbox, automations, etc., it also has a top notch Wordpress plugin, multiunit property handling and a Stripe integration with many useful features. Most of all, the live, friendly and FAST customer support is lightyears ahead of that of other PMS systems we've used in the past. Highly recommended!

Nachteile

Not much to add here, we're very happy with the service overall. What we like the least are the colours, but that's not really a problem.

In Betracht gezogene Alternativen

Vorteile

Option of Rate Change in bulk via multicalander
Option of make duplicate properties without waisting time to do the copy pasy
Te and make property life

Nachteile

Some price model and restrictions should be more advance.

Vorteile

The team is very dedicated and ships new features often. It also has the most important basics to manage properties short term.

Nachteile

Can't manage upsells to guests, which would be super useful. Also the reporting currency is not unified, I rather have all reporting converted to my official currency

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

The team is really friendly and willing to help.

Nachteile

New software so there are a few issues with the interaction, integrations and some minimum issues.

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Vorteile

Is super friendly, easy going, and efficientI really like to work with hostify and the entire team feels like you dont need. Jch training to understand the tool

Nachteile

Sometimes get stressed when the prices are not syncronizing

Vorteile

las diferentes funcionalidades, el soporte 24/7 asi como su atencion es muy profesional. El inbox unificado facilita la comunicacion con los clientes.

Nachteile

Por ahora no he encontrado nada que no me guste de Hostify.

Vorteile

Being able to have different property owners for us was critical as well as being able to customize taxes and fees for each listing.

Nachteile

We miss having more than one rate to display.

Vorteile

Value for money is very high point!
Customer service is always helpful.

Nachteile

Development of new features or correcting some issues can be slow.
It should be a proper app.

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Vorteile

We like most they they are always improving

Nachteile

No owner statements, when you are told something is coming, you might have to wait, and something have yet to come.

Vorteile

Muy buenas funcionalidades y automatizaciones para centralizar toda la gestion

Nachteile

Por el momento cumple con todas mis expectativas

Vorteile

Hostify has made it easier to manage multiple listing on multiple platforms.

Nachteile

Invoice feature for clients is not yet available

In Betracht gezogene Alternativen

Vorteile

Simply amazing, the channel manager met almost all our expectations and provided our work with so much automation. We are a small company managing 12 properties and Hostify gave us a centralised approach, this is the 3rd channel manager we have used, and are here to stay. We connected our properties to both airbnb and booking and all of the work is done from the hostify platform. We set up automated emails, payments, messaging system, price updates etc.

Nachteile

There are points where the software shows small bugs (just like any), but nothing major. There is always the support team which replies pretty fast.

Vorteile

The softer is very helpful and I highly recommended it if you are managing multiple properties and channels as Booking, Airbnb and others. defenses of your needs of course.

Nachteile

Easy to be used. Can be used from web and mobile

Vorteile

Hostify is really easy to use and has a lot of features. A bonus is that they are always improving and adding features

Nachteile

Would be great to have a mobile application.

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Vorteile

Centralized inbox, great multi calendar, many integration

Nachteile

Would be good if we have zapier integration

Vorteile

- Much more cheaper and with many wonderful automation tools that make my life easier!- Amazing support staff!- Allows us to take direct bookings - Multi-calendar - A personal portal for the owners

Nachteile

I love the system, i think it's very complete

Vorteile

Exceptional support team - it's really 24/7 - very rare for the industry. The system is really easy to use, with great integrations. You can automate all the operations, channel management, payments, etc. And also great set of tools available for the price.

Nachteile

Nothing to complain about. It met our expectations.

Vorteile

Accounting module is impressive. Automation is so powerful.

Nachteile

It does not have push notifications yet.

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Vorteile

since we have started using this program our bookings have been "non-stop".

Nachteile

We needed to connect to an application and they were able to contact them and carry out the integration very quickly.

Vorteile

Easy to use, good technical support, good value compare to others on the market

Nachteile

UI/UX still have more rooms to improve.

Vorteile

The easiness of updating information on all used platforms from a single place

Nachteile

I can't tell something that can be classified as a con

Vorteile

Nice price for the system, Automations make it easy to send out notifications without having to think :)

Nachteile

Not very user friendly. Not an easy set up, have had to go to another user for help multiple times.