ShipStation – Bewertungsseite 2

Vorteile

Son interface est intuitive, et la gestion des étiquettes d’expédition ainsi que le suivi des commandes sont grandement simplifiés

Nachteile

L’assistance client pourrait également être plus réactive

Vorteile

ShipStation makes it simple to manage shipping for your online store. It connects to many e-commerce platforms like eBay, Shopify, and Amazon, letting you print shipping labels, track packages, and manage orders all in one place. The platform is easy to use and saves time by automating many shipping tasks.

Nachteile

While ShipStation is great for basic shipping, it can get expensive as your business grows. Some features, like advanced reporting and certain integrations, are only available on higher-priced plans. Also, the customer support can sometimes be slow, which might be frustrating when you need help quickly.

Vorteile

It was easy to use n it had lots of great features easy made labels, tracking, inventory management , choice of couriers, prices were good when quoted to u, do e-commerce , distribution & more was great n the beginning

Nachteile

They would overcharge me all the time if the package was half a pound over weight instead of just having 2 pay a lil extra it's like they would void what u paid already & make u pay a what itd cost 2 shipped like u hadn't paid, & 1 time I paid 6$ to ship 1 piece of wall decal that was barely heavier than a reg piece of paper & they said it weighted 7 pounds yet it didn't even weigh 1 pound they charged me like 12$ on top of the $6 id paid ahead of time 4 basically a 8×10 piece of paper. After being over charged 15 times I never used them again

Vorteile

I liked that it was easy to use and convenient for me

Nachteile

I had trouble changing my account settings

Vorteile

Shipstation has served us well for the past few years. It is a great way a aggregate all your orders from different channels.

Nachteile

Support is HORRIBLE. We are left not being able to ship and can not get any assistance. I have upgraded our plan just to get access to live chat, and this is just as bad as the email support. We are urgently looking at alternatives and can not have our business dependant on ShipStation.

Vorteile

Affordable, Easy To Integrate, Easy To Use

Nachteile

Dated user interface and periodic downtime and glitches

Vorteile

ShipStation is extremely easy to use, I like that you can assign weights to products to where you don't have to manually type them in each time. I also like the Bulk Updates option so I can print many things at once, which is especially useful for efficiency and large order days.

Nachteile

Customer Service via phone usually has a long wait time; however, the chat option typically responds quicker.

Vorteile

Super easy to use, and very self explanatory as fas as navigation within the system.

Nachteile

There wasn't anything that I didnt like. I thought it was very useful for what it's for.

Vorteile

It allows me to keep an accurate inventory of uniforms, ranks, and supplies.

Nachteile

The ability to input new inventories into the system is tedious at first, however you can quickly adapt to the interface.

Vorteile

It is generally reliable and easy to implement and use.

Nachteile

I do not like that the customer support is very weak and ineffective.

Vorteile

When we implemented it, it was a big step up from ShippingEasy in terms of feature set and ease of use.

Nachteile

Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

Vorteile

The ability to integrate with various carriers and compare rates is a significant advantage, allowing businesses to choose the best shipping options.

Nachteile

Basic inventory management may not suffice for businesses with complex inventory needs.

Vorteile

Very easy to use, integration with third party software is superb and great customer service

Nachteile

So far I don't seem to find anything that I like least.

Vorteile

ShipStation integrates seamlessly with our e-commerce platform.
ShipStation supports multiple carriers which is important since we use Fed Ex and UPS to ship orders.
ShipStation allows us to process orders in batches, saving time and improving efficiency.

Nachteile

Occasional glitches with the system which delay our shipping operations.

Vorteile

Great when it worked. Best when I could use my own carrier without selling my firstborn.

Nachteile

No support. Literally ignored community posts and feedback for years and years. Not so much as an acknowledgement. Currently facing two MAJOR bugs preventing me from using their product and fulfilling my orders without tons of manual intervention. 3+ months and NO response. I am pretty sure they are failing and going bankrupt, suckering people out of as much money as possible before they completely fail.

Vorteile

Ease of use - it is very easy to train new team member as the system is intuitive. We have been able to create custom tags that allow our team to gain more detail into orders to ensure the shipping method is best for the order.

Nachteile

Splitting shipment can be difficult to manage and often fail to fulfil correctly in our connected ERP system. We have increased our freight shipments, tracking and booking we have had to do outside of ShipStation for these orders.

Vorteile

Nothing except international shipping less

Nachteile

Horrible customer service. They don’t answer phone. Website terribly confusing and difficult to use on IPhone The free trial is a lure as you must give a credit card .Sales rep didn’t mention you must cancel on their website which is difficult and requires multiple steps. Canceling by email or message to rep or customer service WONT get you cancelled and your credit card charged. There notifications go to spam . They quoted the wrong charges and didn’t mention u don’t get a tracking number so if you do business on EBay you’ll be dinged.They lie to avoid responsibility for their shortcomings ie 90 day free cancel period… they didn’t honor claiming I used their service after the 90 days.. bold faced lie. STAY AWAY

Vorteile

I verity of options offered in the product is extensive and well organized

Nachteile

Could be more user friendly for some of the options available

Vorteile

It was a way to print shipping labels in one place for multiple carriers.

Nachteile

They made you prepay for labels in certain $ increments before you could print labels, so you always have money tied up hoping to be able to use it sometime. Will only be able to ship FedEx and UPS if you have current account with them and can get the software to work together with your existing account. Not very user friendly compared to Pirate Ship.

In Betracht gezogene Alternativen

ShippingEasy

Gründe für den Wechsel zu ShipStation

Was recommended to me by UPS

Vorteile

Integration with PayPal is super convenient.

Nachteile

Interface updates are too frequent, requiring on-the-fly learning to get reacclimated.

Vorteile

Easy to set up, great customer service and support!

Nachteile

A bit of a learning curve but luckily customer service guided me through.

Vorteile

NOTHING. THIS SOFTWARE IS RUBBISH. CUSTOMER SUPPORT IS VERY bad

Nachteile

IS a rubbish app full of tech failures and customer support has no ideea of anything

Vorteile

It makes it easy to perform recurring shipments to companies I frequently ship to.

Nachteile

The user interface can be confusing at times with too many menu items.

Vorteile

IT IS AMAZING! So hard to choose! So fast, it is seamlessly automated to my client's shopify store. IT is amazing to see, the customer orders, shipstation opens her order, makes a label, and sends us a shipping receipt. Then, we pack and send the item.

Nachteile

It wasn't available in Israel, and doesn't work with Israeli shipping companies. We did find a workaround!

Vorteile

The easy to gather all the orders from different selling channels into one tool. No extra entering of shipping information and I like how it does verify all your addresses.

Nachteile

The Magento Module has issues. Live Rates do not just transfer from Shipstation to the website. It ends up being $0 for shipping that gets charged to our customers. I had to deactivate that functionality.

In Betracht gezogene Alternativen

ShippingEasy und Shippo

Gründe für den Wechsel zu ShipStation

I was refered to it as a reliable tool to get shipping done. Unlimited shipping channels can be added.

Vorteile

ShipStation helps many countries especially in Africa to import more products from different parts of the world which helps to the creation of jobs to the local citizens And the price is cheap compared to airShipping

Nachteile

The import takes longer period 30- 60 days for one to get his/her product

Vorteile

It worked well until recently. Made printing labels easy.

Nachteile

They recently are demanding more money unless you use their carriers, which ShipperHQ doesn't support.

Vorteile

ShipStation is a good business and i will recommend to people running business store so that they can request orders to be shipped

Nachteile

They are very friendly and fast to work with customers

Vorteile

It's an all in one setup I can price a shipment, print a label and get it out the door all with one easy to use service.

Nachteile

I have not personally had any issues however, others have had issues imputing address's into the system.

Vorteile

It has a fairly easy operating face that makes training simple. Easy and simple shipments rarely if ever, have issues.

Nachteile

There is nowhere to be able to input a weight of a shipping carton itself to help with calculations of when something will be too heavy to go via a certain shipping services which has led to some overcharging later down the road. There are several features that have been requested through the threads that devs neither respond to, nor seem inclined to implement. To use all the possible features, you have to switch back and forth between the old layout and new layout, and this is not a simple toggle feature.

Vorteile

Good shipping rates and connectivity. Worked well when I was drop shipping items I manufactured for another company.

Nachteile

This is too complex for a two platform business. I wouldn't want to use this again if I have a choice of a simpler shipping platform.

Vorteile

The workflows, batching, labelling, general UI and UX and the user-centric engineering make it obvious this was designed by product managers who have done ecommerce, rather than their competitors who are software engineers first and have no clue what store owners actually want.

Nachteile

The inventory managenet is one way; anything you sell on any channel will decrement Shipstation's inventpry, but it won't then push the new stock count out to connected stores. Also therefore no support for kitting and bundling. They recommend you check out other integration partners but most of those cost 300+ per month which is 6x what I'm paying for Shipstation. They have competitors who offer these features free or cheap, but the competitors lack in the order/shipping management features.

Vorteile

It is by far the best e-Commerce tool for shipping and logistics. It helped me grow and run my business immensely. I was able to easily plug in the stores that I operate and it worked like a charm. It populated all the orders without any problem. I also liked the shipping discounts that it provided, as well.

Nachteile

I found it a little clunky to use at first. I had trouble navigating the orders. It is really a warehouse type of tool which I had to get used to. I had to learn to how to navigate using the software which didn't seem as intuitive as shipping on eBay or Etsy, for example.

In Betracht gezogene Alternativen

BigCommerce

Warum ShipStation gewählt wurde

Stamps.com is also a mandatory subscription to utilize USPS postage. So technically I am still using it but I use it through ShipStation. Previously, I was just using Stamps.com by itself but was unable to connect accounts and get the amazing discounts that ShipStation provides me now.

Zuvor genutzte Software

Stamps.com

Gründe für den Wechsel zu ShipStation

BigCommerce SUCKS. I used BigCommerce and set up an entire store only to find out that it is the worst service. It was terrible and I am so happy I made the switch to ShipStation from BigCommerce. BigCommerce is expensive and locked me into a platform that I didn't want to use. I had to completely redesign everything and wasn't able to use the shipping platform because it was just hard to navigate and poorly designed.

Vorteile

Shipstation is great for our warehouse associates as they see our orders come in and even provide status updates on how long the shipment has been in the queue. It is also great for even providing Sales Reports and Shipping reports.

Nachteile

There was a bit of a learning curve for Shipstation for our specific standard operating procedure but it works regardless.

Vorteile

We love the fact that ShipStation can tap into multiple carriers and give us options to ship. We also like the process of preparing shipments to international destinations as ShipStation takes care of creating Custom Forms that are part of the process.

Nachteile

We don't like the way ShipStation integrates with the small size label printers as it doesn't give us options to adjust printing margins. ShipStation's features to adjust inventory levels for products could be redundant as we manage inventory of products with different solutions.

Vorteile

I like how all shipping services are available and easy to apply. Everything is easy to understand and operate. The software communicates with most selling platforms and keeps updated inventory.

Nachteile

I would like the pricing to be based on volume not number of platforms.

Vorteile

I've used ShipStation, ShippingEasy, ShipWorks, Stamps.com, Ordoro, and SolidCommerce with a few clients. My two favorite are ShipStation and ShippingEasy. They both have different strengths - sweat the small stuff because it really makes a difference if you're shipping 200+ packages a day. It's worth using two or more systems and then picking the best. The time spent is worth the effort.

I use ShipStation for managing the shipping and customer service from my website, Amazon, Walmart, Jet, Ebay, and Etsy. The application is rock solid. Creating manual orders is simple, as is importing orders and combining shipments. I like that I can place orders on hold and setup future shipments. Other vendors like ShippingEasy cannot do this (yet). We get a fair number or orders that have a bad address and we're able to put orders on hold until we hear back from the customer. This shipping rules and kitting options are fairly robust. It is easy to identify return customers (this is something not done well by other platforms). The UI is very buttoned-up. ShipStation also has a superior "Search Customers" function that will search on 3 and 4 part names, city, state... Some of the other vendors fail here. Having good search reduces customer service time.

Nachteile

There are some things that ShippingEasy does better - e.g. they're a single page application and that means that the interface is super fast. ShipStation is slower as you mover around in the interface. I wish that ShipStation could manage my inventory across marketplaces and I'm in love with how some of the other vendors solicit reviews using marketing/email automation. I hope someday that vendors like ShipStation will also connect to Auth.net or Stripe.com so that we can Auth and Settle New Manual Orders. It takes a bit longer to learn ShipStation but if you're running a larger/complicated business you'll come to appreciate the power that comes with the complexity.

Vorteile

Shipstation is great for companies that are looking for a label printing solution for there shopping carts. Shipstation is able to handle high volumes of orders and allows for labels to be pre-printed, which can greatly increase the fulfillment time. There are pretty good filtering options that can lead to more efficiencies when printing that can save time with your fulfillment team.

Shipstation integrates with many different platforms fairly seamlessly, which allows for more diversity in the ever growing number of platforms that are out there. They are also constantly adding new platforms that can integrated with.

I think the fact that this software is user friendly and efficient in its design makes this software a worthwhile investment for those that need a better shipping solution.

Nachteile

The issues that we have run into with this software as we have scaled to processing over 3000 shipments a day are too many holes which can cause many opportunities for errors, processing speeds, and lack of flexibility.

When you are processing up to 3000 orders a day problems flesh themselves out quickly. One issue that has arisen is the inability to hold people accountable when errors occur. For example, since the labels are pre-printed there is not a simple to way to know who misshiped an order when it is sent incorrectly to a customer. On top of that, since the labels are pre-print there is no way to verify through software on the outbound that a shipment is correct. You have to trust that your team is packing order correctly, which is guaranteed to cause problems regardless. There is also the possibility that labels can be double printed or not printed at all since labels are processed and then a PDF is created to print orders. This has been costly for us an multiple occasions, which is hardly preventable no matter who you have printing.

Due to the fact that Shipstation is cloud based this can cause issues with processing speeds. We have seen hang ups (especially on Mondays) that cause the whole team to be slowed down due.

The other issue with cloud based system is the lack of flexibility for Shipstation to be customized to how you would like it. If changes are made they have to be made globally, which can take a while or just simply cannot happen altogether.

Vorteile

• I was assigned a specific person as my customer service representative, and when I called with an issue, one of the customer rep picked up the phone and answered my question on the spot; meaning, I didn't have to dial a ton of menu options or wait on hold at all to speak with a person. She is also very responsive to emails. We tend to look at websites and applications as faceless businesses, but with ShipStation I know there is someone on the other end that cares about my experience.

• Integrates seamlessly with Squarespace Commerce account

• Automatically marks order fulfilled when a shipping label is printed

• Connects to printer easier than Stamps.com

Nachteile

• Have to load balances instead of paying for what you use as you go. I encountered this with Stamps.com as well, but it is annoying because I have to make cash flow considerations when all I need is a few extra dollars to print a label.

• Cannot edit manual orders, need to delete and re-create an order if changing quantity or amount of a product.

• I "chose" ShipStation because it was the only shipping option that would integrate with Squarespace. Most of my issues were encountered while trying to transition from Stamps.com to become familiar with the new platform. Though very similar, ShipStation INITIALLY felt like a clunkier, gaudier version of the same thing. Thankfully, they've recently made some positive design changes. However, there are still some quirky user interface aspects, including:
— animated "help/info" bubbles (which I just figured out how to hide).
— In Stamps.com, I was able to see if my thermal printer was connected (or visible to the website) before clicking "print" — which, when I click, charges the postage to my account regardless if the label actually printed. In ShipStation, I have to click "print" without knowing if the website is able to send the job to the printer. This has resulted in additional postage billed to my account because I clicked "print." I then have to wait for that amount to be refunded in my account. Though I should add, I rarely have printer connection issues with ShipStation, whereas it used to be the bane of my Stamps.com experience.
— Stamps.com also made it easy to see all the USPS shipping options and rates at a glance, while viewing an order. In ShipStation, I either have to select a service, then an option from within that service or open up a separate rate calculator. This makes it harder to find the lowest shipping fee/service or fastest method for its value when modifying individual orders.

Vorteile

1) Import orders from multiple ecommerce platform
2) One software for multiple shipping carriers and method
3) Great email notification for clients, multiple options of emails and multiple templets
4)inventory tracking
many other good futures

Nachteile

1) Depend on package you have with ship station support can take long time to answer your question. No phone support for any users and only email support for lowest package. This is not acceptable. When I need to ship and I have issue I need to call somebody and fix problem ASAP. If you send email you can wait who know how long to resolve issue. Live chat is available only for selected ship station clients ( base on how much you are paying = selected package of ship station) and it may take very long time to actually chat with somebody ( we are talking hours in some cases before you are at top of chat queue )
2) you have to press button to read package weight if you have scale attached. This is very annoying if you ever used software with automatic scale. You place package on scale and software already know what you shipping. ( or alarm you when scale is 0 = nothing on scale ). I had packages returned because I did not press "read" scale button and package was over weight compared to postage purchased. Same goes the other way. You pay more for postage if your package is less than what you estimate in your ecommerce platform.
3) FedEx international shipping has big problem. Ship station does not print commercial invoice for international packages. You technically can print label but than you have to go to FedEx and fill out commercial invoice form. I do not understand why it can not be printed at the same time with label. All info is already available ( item, price etc) on ship station after importing order. Ship Station print all required paper work for USPS international packages
4) address verification is not strong future on a software . I am comparing it to a stamps.com again. If client place wrong address on a form ship station will tell you that address is not valid but will not tell you what is wrong and will not suggest correction. Stamps.com will suggest correct zip code , street name , apartment number if it is missing etc. Ship station will only tell you " invalid apartment number" or "apartment not found"
5) international imported addresses create issue sometimes if client used other than English address form. German , Japanese, Spanish language use soft punctuations and different letters like ~ or ę ó ś ć and many similar. Ship station when import such address create strange characters replacing original with something like @##@$%% and if you print it I can guaranty package will not be delivered to a clients since local post office will not recognize street name or town.
6) some countries are not recognized by ship station as international address. Republic of Ireland is not recognized. If client place that name on order form Ship station assign USA address to it. Since this is official name if country my client always put it than way and not Ireland in Country section. They would have to put Ireland instead ( Ireland in country field create correct international destination) Same goes to United Kingdom but England will be correct ( it may be few others - just do not remember )

Vorteile

Seamless integration to a website run on a platform such as Shopify, Wordpress etc. makes managing and fulfilling orders much more efficient saving time and money.

Nachteile

I don’t love having to pay a monthly fee to use the software but I do think the tiered pricing is worth it based on the time shipstation will save you.

In Betracht gezogene Alternativen

Shippo

Gründe für den Wechsel zu ShipStation

While I actually use both depending on the location I prefer shipstation due to its ease of fulfillment and how well it integrates with our websites.

Vorteile

OMS, carrier, product, inventory and integrations

Nachteile

Everything. There isn't a single feature in ShipStation they haven't changed in the last two years and made worse. Integrations are broken and the team doesn't work on them. Order Management has become barren of features as they remove things instead of fixing them. You can't trust that a feature you rely on will be maintained. Customer Service group is absolutely worthless and the development team doesn't work on any request. The forums are a joke. Tons of people with tons and tons of people supporting their bug reports, feature requests, etc. and all being completely ignored by ShipStation.

In Betracht gezogene Alternativen

Shippo

Gründe für den Wechsel zu ShipStation

Accounting integration

Vorteile

I love that it makes everything ordered and clear, we know where we stand at every order with every client with this software, it gives us the right information all the time and helps us keep control of overall shipments, purchases, and client information.

Nachteile

There's really nothing I dislike but I would add that you actually need tutorials or someone to teach you how to use it, however, it is really worth it.

Vorteile

Shipstation connects with some important channels that it's parent Stamps.com does not.

Nachteile

price is expensive compared to Stamps.com it's parent company.

Vorteile

What I like most about this software is its capability of offering shipment options from all of the major shipment carriers, those being USPS, UPS, and FedEx. I also very much like the fact that all shipments are charged at the same rate as if you would be shipping them from an on-site location, which in turn provides an incredible convenience factor. All of the shipments made from all of the carriers used are consolidated into one easy to handle screen, where the shipping labels can be generated from and then tracked online. Overall, a great platform, and I would definitely recommend it to those who ship packages on a regular basis.

Nachteile

There is not much to dislike about this software when it comes to its functionalities and ease of use and setup, when I think about it to a great extent. The only con that I can potentially think of is the pricing of the service, which I feel would could be a little lower in order to attract even more potential consumers. When comparing the costs of this service with those of their competitors, one might argue that the cost of the service could be a little more competitive. Other than that one aspect, there is not much else to report on the negative front.

Vorteile

The price checking, the tracking, the integration the ease of use...all lead to an excellent product.

Nachteile

So far we have not run into anything major but we have just implemented and are still in testing phase so we need more time for a list of potential cons to emerge (if any do)

In Betracht gezogene Alternativen

Shippo

Warum ShipStation gewählt wurde

Price Shopping made easy.

Zuvor genutzte Software

FedEx Ship Manager

Gründe für den Wechsel zu ShipStation

The array of features, the pricing and the seemingly straight forward integrations were the main factors.

Vorteile

- Customer service is awesome (live chat, phone, email, etc) You're also assigned your own dedicated representative that learns your business model & account. Helpful since they will learn your account over time with you.
- It's inexpensive compared to similar software.
- This a pro AND a con (see below) but you also get a free stamps.com account with Shipstation. In reality its stamps.com that handles your USPS labels (that includes billing for shipping).
- The software just works. It does it's job and it does it extremely well.

Nachteile

- Don't get why PayPal isn't offered as payment source to ship labels / pay monthly fees. (I ended up just getting paypal business debit card)
- Wish they revamped the pricing structure. If your selling 500-600 avg. each month. Your being charged the same each month for someone that sells 1400-1500 products. Seems to me a pricing structure: 100 / 250 / 500 / 1000 / 2000 / 5000 would make more sense and entice more lower volume sellers to use it.
- SS & stamps.com - The only problems I have had were due to stamps.com and not Ship station. When this happens, you have to reach out to stamps.com for support which can be like pulling teeth. This means your sometimes having to call/email 2 different companies if your having problems with something.
- No offline/desktop version of the software.

Vorteile

Super easy to ship items and great rates for very basic orders.

Nachteile

The customer service is nonexistent unless you are a high spending client. They do not respond to emails and the phone line is not available to lower use clients. This makes me not want to scale with the company if they cannot help a growing business why would you want to use them when you are bigger.

Vorteile

Shipstation is an unquestionable necessity for the people who transport a ton! Shipstation is superb. Their client assistance is perfect, whenever I've had an issue, they've hit me up immediately and tackled it. Experts. I should simply revive, and my orders are all there ready to be transported

Nachteile

I found it somewhat tough to use from the outset. I experienced difficulty exploring the orders. It is actually a distribution center sort of hardware which I needed to become accustomed to. I needed to figure out how how to explore utilizing the product

Vorteile

Easy to implement, we used a 3rd party to help integrate with Sage200 and the data flow worked very well indeed, not immediate but fast enough for the business to get the order data via Sage200 into ShipStation, and integration with multiple couriers was simple. Customer service was helpful and did their best to help with every issue we had.

Nachteile

We had a number of label printing speed issues that despite best efforts the ShipStation customer service and tech support were unable to resolve - we eventually found out that we needed network label printers instead of USB printers as the USB caused a bottleneck, but it took a long time and a lot of testing to get to this conclusion.