ShipStation – Bewertungsseite 6

Vorteile

get shipping now with shipstation a very useful tool for merchants having multiple sales channels. here you can unify all your channels and use shipstation to fulfill all your orders.

Vorteile

I like that we can add rules and functions to certain SKU's to decide were a part will ship from. This helps substantially so that when an order is placed certain rules pop up to show us where we want to ship a product.

Nachteile

I dislike the format the Product Sales report is exported in. I would prefer that there weren't any cells merging or blank rows because that messes me up with I'm trying to filter for certain things. I think it would be better to have the Store category next to the SKU in it's own separate column rather than on 1 row as a header.

Vorteile

Importing orders automatically and manually from all order sources. Batching orders by Source. The ability to create custom rules for certain sources.

Nachteile

Runs slowly sometimes. Customer Service is not the best. Custom rules are somewhat difficult to set up. Is more expensive than other options (but has WAY more features)

Vorteile

I love ship station!! I've been using it for years, its like apple vs pc compared to stamps.com, and other outdated, annoying software thats super limited and quirky (I know stamps.com now owns them, but anyway) I LOVE the ease of use, and they wave your stamps.com account fees when you use them. They saved my business

Vorteile

-Amazing bulk processing features
-Strong integration with marketplaces, passing along tracking information
-Access to great rates if not a volume shipper
-Great features for making sense of shipments

Nachteile

-Nonsensical separation of externally-generated shipments and platform-generated shipments. The distinction is important, though no point in limiting reporting functionality for one over the other as there is no fundamental difference
-Order-specific activity archive is very short(2 months) - hope to improve this in the future
-Many common-sense features need implementation or improvement upon, though support elects to create features based on votes and not to improve quality of life

Vorteile

- Fast printing speed
- organized tracking number and pick lists
- smart to recognize if there are double orders that came from the same address or buyer and the app will notify us to combine order which saves us money and time.

Nachteile

- so far I found no flaw to this app.

Vorteile

I really love that the multiple selling platforms that I use for my online retail business are integrated with ShipStation. My orders from Squarespace and Etsy automatically populate and the best function is the "Notify Customer of Shipping" part. Makes fulfilling orders easy and swift!

Nachteile

I don't have any Cons at this moment. Which is great! I did, however, notice that when I log in I have to do several "refreshes" to the page in order to see the most recent orders.

Vorteile

easy to use, good value, lots of features, good archive feature

Nachteile

a little 'clunky' in the dashboard

Vorteile

I love having all of my shipping services in one place. We use UPS, FedEx, and USPS so it saves a ton of time and effort from having to bounce back and forth to different services or websites.

Nachteile

We use an online selling platform that does play nice in integrating with Shipstation, so we have to input all of our orders manually, which can be a pain at times. The system is very clearly built to be integrated, and when I've used it with Squarespace it was a dream, but the manual order tools are a bit lackluster.

It also has some peculiarities, like needing to include an email address for a customer to be saved, or not being able to manually create customers, that take some getting used to.

Vorteile

easy to use, has many reports, many integrations with other programs and seems like they are working constantly on more.

Nachteile

no phone calls to customer service
I need to set up the inventory differently and not sure how it can be done.

Vorteile

We came to ShipStation recently and it has absolutely revolutionized the way we handle shipping orders from our store. There is a high degree of transparency in every step of the process. It is a breeze for us to set up and utilize additional shipping methods for our customers, no matter who or where they are. The process is highly efficient and streamlined, and it provides the level of transparency that we were missing with our old solution.

Nachteile

It isn't always immediately clear what is causing problems when they do arise. We have had some issues with the program not allowing us to process a shipping label, usually because the data entered in one of the fields is not what is required, but ShipStation doesn't seem to directly inform us what the issue is (too many characters, incorrect formatting, etc.).

Vorteile

I have really enjoyed using Shipstation for a few reasons. #1 - I don't have to pay for each shipment individually, I can just load up the account periodically. #2 - It syncs up with my website store to import orders and I've never had an issue with it. #3 - It just removes multiple steps and keeps it all in one place. Finally, I just like how I can finally print to a Zebra printer (sticker labels) and I don't have to pull out the scissors and tape anymore.

Nachteile

I would like to know more about how to void labels and get credits for labels we've created in error. If we used a carrier directly, we could void it, but for some reason I have not figured out how to receive refunds on labels we didn't use, Do the funds go back into our account? If so, I haven't seen it. This could result in money disappearing.

Vorteile

Since installing ShipStation we have saved thousands of hours for our staff. We also have become a lot more accurate since we no longer have to type in addresses. It allows users to take us a couple days to get each order imported into our POS software, picked, packaged, processed through the POS and then taken to another mail facility to mail. Since we transitioned to ShipStation, we process and ship most orders withing 24 hours. We had one order that we were able to get in ShipStation, pick, and process. The customer had their tracking number and the package was in the mail within 7 minutes of the customer placing the order.

Nachteile

The only downside is that ShipStation connect has to be run every morning to let the printers and labels connect, I wish the software had the ability to start on startup.

Vorteile

We have two small retail stores with most of our owners and employees' time dedicated to servicing those in-store customers and providing great experiences for everyone who walks through the door. Shipstation allowed us to open up our online store and divert minimal time to fulfilling the rush of orders we received from our website. During the Covid 19 Pandemic this website with the Shipstation software helped us to keep the doors open.

Nachteile

Integration with our Point of Sale Solution is not perfect and could be improved significantly.

Vorteile

I've used ShipStation with Magento, Shopify and Amazon. It brings all the shipping into one location. I can create rules to automate things like sending a confirmation email to everyone but Amazon customers. Very powerful.

Nachteile

It won't price shop between carriers. This I believe isn't allowed by UPS if you want to use their APIs. This means you can't use FedEx, USPS and UPS and just have ShipStation pick the least expensive method to ship between carriers. Instead I've found another, more advanced shipping tool that will do that.

Vorteile

Super easy to use, excellent support. Never ending innovation and improvements year after year. We sell direct, amazon, ebay, walmart, and more

Vorteile

It was cloud based and is easy to use. Great tool for our team to work together.

Nachteile

Missing some functionality and customizability.
Sometimes takes forever for changes to be made.

Vorteile

Easy to print orders and integrate with marketplaces.

Nachteile

Worst customer service. They keep your tickets open forever. Their inventory import tool does not work. They keep us waiting forever, keep escalating case to someone. Then they answer as if the case was resolved but nothing happens. Really disappointed about the customer service.

Vorteile

Honestly, it just works and makes generating shipping labels a snap.

Nachteile

Nothing comes to mind regarding the software. I would like to see real-time chat support return. Don't like having to email support and not know when we'll receive a reply.

Vorteile

This software is easy to figure out, gets great rates for shipping, and is reliable!

Nachteile

Sometimes orders do not load and you have to keep refreshing, user interface is not aesthetic, it has small text and small buttons

Vorteile

1) The ability to scan our pick ticket and have the order populate in ShipStation to create the
postage.
2) The ability to save weights, box/package type and ship method as a default for each product, which is a huge time saver the next time an order comes in for that product.
3) ShipStation automatically uploads tracking numbers back to all channels.
4) The ability to print a scan form (ShipStation calls it 'end of day' report) for the Post Office for all our orders, saving tons of time waiting for the PO to scan each order one at a time.
5) Our rep has been very helpful in answering those initial how-to questions until we were comfortable with all the ins and outs of the program.

Nachteile

1) When there is an issue with an incorrect shipping address, Stamps.com will recommend a corrected address. ShipStation does no do that yet.
2) As others have mentioned, I certainly wish it had a lower monthly fee that covered more channels and users.

Vorteile

You can effectively organize and manage shipping and service from your e-commerce websites. Presence of a powerful feature to identify return customers. The search customer feature where you can search four to field details of a customer is very robust as it reduces a lot of time. A huge volume of orders is processed with higher fulfillment times. Highly responsive customer service. Automated client communications, integrating emails, messages, and chats. A rugged inventory tracking system, they, in fact, have a lot of templates you can work on.

Nachteile

The user interface gets quite slow at situations. You cant just edit the created orders, you have to take up an additional effort to delete and create another one. The address confirmation feature could be made better. The absence of the desktop version of the software

Vorteile

It gives new meaning to 3PL with eCommerce software that can scale with your brand and business vision.

Nachteile

This software is only good if you are well established or create a lot of high-value orders not necessarily for drop shipping or any franking businesses.

Vorteile

I love being able to compare all of the carriers easily to see different rates for different packages. In working with this software I have really been able to hone in on different cost savings just by adjusting how I package items. I love how it integrates with ebay, our website and other platforms

Nachteile

I don't love the price, but I also cant complain because we save more money in time and efficiency than we would without this software

Vorteile

Very scaleable, as we have gone from 1-5 boxes a day and now 50, it has been seamless in keeping up and adding efficiency to what we do.

Nachteile

Simpler drop shipping automation would be nice. We send things to our customer's customer and have created a lot of auto rules to ensure this works without breaking any confidentiality or confidence between us and our customers, to ensure a package goes to their customer blind.

Vorteile

Integrates with all sales channels.
Stable platform
Client support

Nachteile

I can not pass product information through the Zapier API from Infusionsoft to ship station...required a custom API. This is not a ship station problem but I could not think of anything else.

Vorteile

This shipping system makes my life much easier. I can use the Order display as a working window for what needs made and filled. The formatting for the printed labels allows me to brand differently per sales channel. The default shipping profiles make my life a lot easier in not having to setup each shipment. I just click label and everything prints out as I need it.

Nachteile

There is a setup time associated with it and it did take the development team a month or two to finally integrate with one of my channels. The results are awesome, but it can take a while to fine tune the system and find all the particular settings needed to get the desired results.

Vorteile

Easy to use. Fast. I save about 60 mins every day of my life because of shipstation. It's free to try out to. It goes with you. You only pay based on your levels of volume so it's fair for all to use.

Nachteile

No tracking of delivery exceptions. No expected delivery date column. UPS losses about 1 in 25 packages I ship and I can't see when this happens until the customer calls me angry that it happened. It needs a column that shows expected delivery date and actual delivery date to also track not only missing packages but late packages as well.

Vorteile

The ease of creating labels and getting stuff out the door.

Nachteile

The inventory system and the Quickbooks integration.

Vorteile

ShipStation is affordable and pretty easy to use. It has many smart features including the ability to combine multiple orders into one shipment, and easily-generated return labels.

Nachteile

ShipStation's communication with Shopify is a one-way street - the order is placed in Shopify and then it gets transferred to ShipStation. It's clear that ShipStation would be more useful if it was a true integration with Shopify.

Vorteile

There is nothing I like about this. Ship station and their customer service is terrible.

Nachteile

I have used Stamps.com, used UPS/Fedex directly and all are more direct and intuitive to use than Ship Station. When you need to print you hit print, when you need to create a label or shipment you create. It is ridiculous that you should have to watch a tutorial in order to create a shipment. The assigned sales rep is useless and the help refers you only to videos or article to read and provide little or not help.

Vorteile

I absolutely love Shipstation. It has streamlined our shipping experience. With 5 different stores, we have been always disorganized with shipping. Shipstation changed that. It allowed us to allow speedy shipping to our customers in an easy way.

Nachteile

Shipstation has many features, but i wish that they would allow more features. I wish they would allow for more advanced features for computer-adept users.

Vorteile

the customer service for this product is superb. There is a learning curve, but once you get the hang of it, it's simple.

Nachteile

only that there is a learning curve, but nothing their customer service isn't willing to bend over backwards to help you with

Vorteile

It was awful

Nachteile

NO customer service -It was awful - every time I tried to reach customer service, there was never an opportunity to speak with a live agent, - always leave an email and someone from our team will reach out to you in 2-3 days.

In Betracht gezogene Alternativen

Vorteile

The fact that it stores addresses so if we need to reprint a label it makes it sure easy. It makes our life so much easier

Nachteile

The ability to edit saved addresses is not that easy. It's almost easier to create a new return address label.

Vorteile

1. Easy to track customers' orders.
2. Cancellation and holding customers' order are really easy.
3. Integrate well with another software like Shopify.

Nachteile

1. Sometimes the order are not instantly appear on Shipstation.
2. UI could be confusing at first.
3. Terms and jargon that used also could be confusing.

Vorteile

I like everything about ship station, it integrates with multiple sales channels including shopify, amazon and woocommerce. You can generate reports from raw data that give you visibility of how you are performing, from sales to qty sold/ship , taxes, profits, etc. It lets you create shipping labels that generate real time rates from the selected shipping service.

Nachteile

I believe ship station has everything you need, if it was up to me, I would just add more reports instead of having to export data to excel and build them yourself.

Vorteile

I use this product for managing third party fulfillment accounts and it does a great job of this. Two thumbs up

Nachteile

It takes awhile to learn to navigate all the features this product offers, the interface could be polished up a bit.

Vorteile

It's super easy to use and downloads all the info. from my ecommerce site to populate the labels with addresses and it also brings over all the product info!

Nachteile

I can't really think of any cons right now. Since I'm new to shipping software in general, thus far this has been the best solution for us! I guess it would be cool if we could customize our label to have our logo on it...

Vorteile

I thought at first it would be a pain to switch, but Shipstation is easy to navigate and figure out.

Nachteile

Some features take a little getting used to and a little time to find but overall it's good,

Vorteile

This software is very user friendly and compatible with other 3rd party software. It is also easy to configure for your own company.

Nachteile

I really do not have any complaints at this time! The way it was developed makes it very user friendly

Vorteile

The copy and paste address feature lets you copy and paste the shipping address and the website fills in the blanks properly. No more mistaken addresses because of typos!

Nachteile

I love everything about it. Haven't found a con yet!

Vorteile

- Easy to setup your account and use it
- Can be linked to your other E-commerce and transportation software
- No setup frees
- Free trail available

Nachteile

- Not very popular in transportation business. Needs more marketing.

Vorteile

- SO easy to understand and use, very intuitive
- Takes care of every part of the shipping process
- Integrates with pretty much everyone and everything you would want it to

Nachteile

- Occassionally we have had issues with order imports with fields having limitations on characters. The character limits they have in place seem pretty arbitrary
- Is not compatible with Amazon Custom (can't import custom information)

Vorteile

Shipstation was lightweight, and easy to deploy and integrated well with our systems.

Nachteile

Lacks kitting/bundling functionality. This has long been promised but has yet to be deployed.

Vorteile

Optimized user interface. Setting up is very easy. Customer service for the higher tier is great and can fix issues as needed. Updates often except during the peak seasons. Has a forum for possible new fixes to add new features to the software.

Nachteile

Customer service is not 24 hours. A new update comes to the software and changes the flow of work for everyone not just for one company. Limited functions for scanning at the time i started using it.

Vorteile

Great that we're able to sync all our WooCommerce stores to ShipStation. We handle both bulk and individual orders, Shipstation is quite flexible in handling both.

Nachteile

The shipping cost calculator could be improved.

Vorteile

Paypal signed me up to use ship station through the portal. It was very easy to get it started. So far it has been easy and have had zero issues.

Nachteile

I dont like how there is no customer support to call when having an issue. A big flaw for me is not being able to search for a shipment by name. I have to scroll through all the pages to find anything.

Vorteile

Easy to use
Consolidated sales information
Fast access to important information for getting the right items to the right people

Nachteile

None really. If anything, maybe more options for international shipments.