Salesforce Sales Cloud – Bewertungsseite 2

Vorteile

Salesforce has all of the features you could ever possibly want for the most part. It is an extremely in-depth product.

Nachteile

Salesforce is extremely complicated. If you have to get help and end up in trailblazer, good luck to you. You will spend hours reading white pages just to realize that you are in the one for classic instead of the new salesforce.

Vorteile

Salesforce sales cloud keeps data aggregated which helps to grow the business. We can get the leads by using powerful looks like web-to-lead and email-to-lead. Once leads are qualified we can convert those leads to accounts and contacts easily. Salesforce sales cloud provides different automation to make business automated.

Nachteile

Salesforce sales cloud is a very strong platform but it is very expensive for small and medium-sized businesses.

Vorteile

Comprehensive end-to-end features for Sales Management
Ease of use of most of the functionalities
Powerful Dashboard and Analytics features

Nachteile

Cost
Some advanced features are a bit complex to use (e.g: advanced Sales Pipeline workflow)
Customer support sometimes slow

Vorteile

Their powerful CRM capabilities are beyond any other similar system out there. The ability to customize it to meet our needs and automate a lot of the workflows are key points that lead me to enjoy using this product.

Nachteile

It is on the pricier side of the spectrum. Setting it up and customizing it can be complex, so it is important to learn the product beforehand and performing some trial and error.

Vorteile

Salesforce Sales Cloud has solid AI automations which help us to get the repetitive tasks completed quickly and with zero human errors. It has a very flexible architecture which made it possible for us to customize it to fit to our unique sales needs. Salesforce Sales Cloud analytical features keep us on the lookout for our sales performances by giving us very detailed metrics reports.

Nachteile

Salesforce Sales Cloud has consistently delivered very fulfilling services to us. There are no cons towards it.

Vorteile

Salesforce Sales Cloud stands out for its robust CRM capabilities, advanced automation, powerful analytics, seamless integration, and user-friendly mobile access. Its scalability, customization options, collaboration tools, and AI-driven insights further enhance its value, making it a comprehensive solution for managing and optimizing sales processes. These features collectively contribute to improved sales performance, better customer relationships, and greater business success.

Nachteile

Salesforce Sales Cloud is a comprehensive and powerful CRM platform, but its complexity, cost, and customization requirements can be challenging, especially for smaller businesses or those without dedicated technical resources. Improvements in user interface simplicity, pricing transparency, performance, and support quality could enhance the overall user experience and make it more accessible to a broader range of businesses.

Vorteile

Indubbiamente, la piattaforma di servizio clienti, consente alle aziende di promuovere un coinvolgimento continuo del cliente.

Nachteile

In realtà, ritengo che la piattaforma abbia eccessivi campi obbligatori che indiscutibilmente risultano dannosi in termini di rapidità di gestione.

Vorteile

Lots of features
Mature and evolved system
Established knowledbase and online help available
Ready support and experts available

Nachteile

Expensive
Legacy system
Ease of use / navigation
Maintanance is expensive

Vorteile

Assisting in the implementation of a cutting-edge, new system to modernise the company. It is simple to use and adaptable, making it possible to add new features as needed to meet corporate requirements.

Nachteile

The one drawback I have experienced with SalesForce is that effort may be lost due to the non-automated storage of entered data.

In Betracht gezogene Alternativen

Zoho CRM, Oracle Taleo Cloud und HubSpot CRM

Gründe für den Wechsel zu Salesforce Sales Cloud

The following factors make it very important for me to choose Salesforce Sales Cloud over other business alternative CRM products, although this decision depends on the specific needs, preferences, and priorities of each individual or individual organization. Sales Force Sales Cloud is--- Industry Leader Comprehensive Feature Set Scalability Customization and Flexibility Integration Ecosystem User Experience Community and Support

Vorteile

Salesforce is a Goliath in their own right and a heavyweight within the CRM category. I've worked with other tools, such as Hubspot, but no one can perform true CRM like Salesforce does on a daily basis.

I integrate Salesforce with Salesloft and that combo together makes tracking my 2,000+ customers an absolute breeze. All activities flow back and forth between the 2 tools so I can stay up to date on all activities being perform on the account. This makes managing the customer experience more mature and positively reflects on us in how we operate our business.

Nachteile

While Salesforce Sales Cloud is as flexible as "flexible" comes, that can be a 2 edged sword. Our current Salesforce instance heavily leverages most capabilities that Salesforce offers, which makes it difficult to run reports when not all data objects can be accessible within one report. I end up having to run multiple reports and then consolidate the reports to drive the insights I'm looking for.

Vorteile

1) salesforce sales cloud improves productivity and efficiency by providing a broad range of tools and capabilities to manage every step of a sales process, from lead creation to deal close.
2) cloud's highly configurable platform enable companies to mold the system to fit their unique requirement and expand as their organization expand, guaranteeing, flexibility and adaptability throughout time.
3) smooth integration- it offers the single environment for sales team to collaborate and access all pertinent information and resources in one location by integrating smoothly with other salesforce products and third party application.

Nachteile

1] the wide range of functionality and customization choices available in salesforce sales cloud can be intimidating to novice users. it takes lots of efforts and training to fully understand its potential and operate the platform effectively.
2] its pricing can be too high for startups and small companies, especially when it includes in extra charges for integration, customization, and continues support.

Vorteile

What I appreciate the most about Salesforce Sales Cloud is its comprehensive functionality that integrates seamlessly with various departments. The CRM is incredibly customizable, allowing my team to tailor workflows and reports to meet specific business needs. The automation features have significantly reduced manual work, and the detailed analytics offer valuable insights into customer behavior and sales trends.

Nachteile

One challenge I’ve encountered is the steep learning curve. While Salesforce is highly capable, it can be overwhelming for new users, and the onboarding process requires a fair amount of time and training. Additionally, some of the advanced features can be a bit costly, especially for smaller businesses.

Vorteile

I appreciated the robust client management features, powerful workflow automation, & extensive customization options. These capabilities significantly enhanced customer relationship management & operational efficiency.

Nachteile

The steep learning curve & complexity of setup were challenging. Setting up access controls, customizing fields, & configuring workflows required significant time & expertise.

Vorteile

The convenience and use across large teams

Nachteile

The learning curve is steep. Some processes take a bit of time to master

Vorteile

Comprehensive lead and opportunity management
Robust sales forecasting and analytics
Customizable dashboards and reports
Mobile accessibility for on-the-go sales tracking
Seamless integration with other tools
Advanced automation and AI features

Nachteile

The platform can be expensive, especially for small businesses.
Customization options, while powerful, can be overwhelming for new users.
Some users report that the system can be slow at times, particularly with large datasets.
The extensive feature set may require significant training for full utilization.

Vorteile

It's customizable. The feature where you are allowed to make your own report and customize your own page depending on your needs it's really helpful.

Nachteile

The LATENCY. It really sucks, sometimes some of the information would not load, would be stuck on the screen or does not respond.

Vorteile

One of the most commendable aspects of Salesforce CRM is its user-friendly interface, which made the transition smooth for our team. The easy to digest layout and customizable features allowed us to tailor the CRM to fit our specific needs without overwhelming complexity. This adaptability ensured that every team member could seamlessly integrate Salesforce into their daily workflow, enhancing productivity across the board.

Nachteile

While Salesforce CRM offers a comprehensive suite of features and benefits, one notable drawback is its cost. For small or budget-conscious businesses, the expense associated with Salesforce's subscription plans and additional add-ons may pose a significant financial challenges. As businesses scale and require more advanced features or additional user licenses, the cost of maintaining Salesforce CRM can escalate rapidly.

In Betracht gezogene Alternativen

monday.com

Warum Salesforce Sales Cloud gewählt wurde

Needed an approach that didn't just include sales. Automation of business operations was also needed.

Zuvor genutzte Software

Insightly

Gründe für den Wechsel zu Salesforce Sales Cloud

Was most familiar with Salesforce having used it as a previous company.

Vorteile

Level of customizing the platform and adjusting it to the business needs is awesome! Intuitive but sometimes challenging, never disappoints though! Loving the dashboards and integration capabilities!

Nachteile

Due to complexity, sometimes it's tricky to figure out how to implement something and it has its own limitations in reporting, for example. It's more on the expensive side.

Vorteile

Salesforce Sales Cloud with its comprehensive CRM solutions. Streamlined lead management, robust reporting, and scalability make it a powerful ally for driving sales success and enhancing overall business growth

Nachteile

Salesforce Sales Cloud, while powerful, faces a learning curve. The complexity can be overwhelming for new users. Additionally, the cost may be a deterrent for smaller businesses.

Vorteile

Salesforce Sales Cloud is a very organized platform that makes it easy to see what projects are being completed and prioritize things that need immediate action.

Nachteile

When running reports and needing to see the total of monetary value items, there is a difficulty in determining if this can be done within the report itself or if in needs to be completed on the dashboard. This is confusing in itself but also leads to difficulty when going between a PC unit and a mobile phone or iPad app version.

Vorteile

Salesforce is great platform for managing your clients, any business operations like prospects, or follow up on a client.

Nachteile

Salesforce can be a little intimidating; it requires training due to the customization features can be extensive.

Vorteile

Comprehensive CRM capabilities
Customizable dashboards for personalized insights
Extensive integration options
Efficient lead and opportunity management
Scalability to accommodate business growth

Nachteile

Steep Learning Curve: Initial complexity may pose challenges for new users.

Vorteile

Salesforce is the best CRM out there as a general CRM, to manage sales, create quotes, send out invoices, and more. When my previous company switched us from Salesforce to MS Dynamics, it was an absolute nightmare and actually lowered revenue due to how cumbersome MS Dynamics is

Nachteile

I don't know how much it cost versus MS Dynamics, but I'm sure my previous company did the switch due to cost. However, this lowered our revenue and profit by even more and wasn't worth it.

Vorteile

It allows users to stay organized and on task, also while balancing the needs of the overall business.

Nachteile

While a plus to have so many features, it can be overwhelming. Take some time to complete some additional tutorials and training, and it will help.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Gründe für den Wechsel zu Salesforce Sales Cloud

It was all-incompassing of what we needed.

Vorteile

1. It has programmable options
Having the ability to customise various features to better suit your team, needs, and work style is one of the main advantages of utilising Salesforce.

With this much adaptability, you can shape a lot of Salesforce's capabilities to better fit the workflows and procedures that your team already uses.

2. It's a single solution for sales, marketing, and CRM.
Utilising Salesforce also has the benefit of providing a comprehensive, all-in-one business growth solution.

3. It works nicely with different platforms and tools.
The range of third-party connections available in Salesforce allows you to sync data and other insights from your platforms with the CRM, which is another benefit of adopting Salesforce.

Nachteile

Since Salesforce depends entirely on an Internet connection, it needs to be dependable and stable.
It is possible that you will have less control over scheduled downtimes and CRM upgrades due to your complete reliance on the Salesforce database.

Vorteile

As someone who self-taught themselves how to use the software for mass email marketing, Salesforce is super beginner friendly.

Nachteile

The process for updating distribution lists is quite tedious and can easily be messed up and need to be reevaluated.

Vorteile

What truly sets Salesforce Sales Cloud apart for me is its unparalleled customizability and integration capabilities. The platform's flexibility allows businesses to tailor it to their specific needs, ensuring that it can evolve alongside the company. With its vast ecosystem of applications available through the Salesforce AppExchange, the ability to integrate with other tools and systems is virtually limitless. This ecosystem empowers businesses to create a fully integrated sales process, enhancing efficiency and productivity. The platform's robust analytics and reporting tools have also been a game-changer, providing deep insights into sales metrics and customer data, which in turn drive informed decision-making and strategy refinement.

Nachteile

On the flip side, Salesforce Sales Cloud's steep learning curve and complexity can be its Achilles' heel, particularly for smaller teams or businesses without a dedicated Salesforce administrator. The very features that make it so powerful—its vast customizability and extensive functionalities—can also make it daunting for new users to navigate and master. Additionally, the cost can be prohibitive for smaller businesses, with pricing that can quickly escalate as additional features and customizations are added. It requires a significant investment, not just in terms of money, but also time and resources to truly leverage its full potential.

Vorteile

Es una herramienta muy completa y potente para gestionar y automatizar el proceso de ventas en las empresas; se pueda personalizar según las necesidades específicas de cada usuario, y permite la integracion con otras aplicaciones y plataformas. Además, ofrece una interfaz de usuario sencilla y fácil de usar con unos paneles e informes que proporcionan información valiosa sobre el rendimiento de las ventas y el comportamiento con los clientes.

Nachteile

Pero, también tiene algunos aspectos negativos que hay que tener en cuenta, por ejemplo, el precio es bastante alto en comparación con otras aplicaciones similares del mercado, y se necesita una suscripción anual para acceder a todas las funcionalidades. También hay que dedicar tiempo y recursos para configurar y mantener el sistema, y para capacitar a las personas que lo van a utilizar. A veces, el sistema puede ser lento o presentar errores, lo que afecta a la experiencia de uso.

Vorteile

Salesforce Sales Cloud offers robust sales automation, insightful analytics, and seamless integration.

Nachteile

It can be complex for new users and may require additional customization for specific business needs.

Vorteile

I liked their inbult tool chatter for collaboration with internal teams, where i am able to share updates and documents.

Nachteile

As compared to other CRM Platforms in the market pricing is higher for each individual user, they should implement usage based pricing instead of giving too many features in one package.

Vorteile

History tracking and status updates alongside security feature of Salesforce Sales Cloud. History tracking enables to continue the work when key people are out of office and status updates helps to track any execution gaps. From customer side, as their activities are not visible to other due to secure access, they are relived.

Nachteile

Pricing is too high and the developers are also expensive. To roll out any new feature, a lot of testing needs to happen before it goes to production.

Vorteile

The ability to set up the required processes and automations adapted to the size of your business, with a flexible platform that can grow with you in pricing and coming from the most simple set up to start to get a complexity of a mid size and enterprise business. Count with a massive amount of partners that helps in the set-up with multiple prices and the fact that you can get a team inhouse that can help to mantain and develop on Salesforce with some training.

Nachteile

Maybe, the fact that the customer success sometimes do not responded on time to issues. The commercials are a bit aggressive when negotiating the renewals. The Salesforce ecosystem pricing push hard other tools that are better connected but the value for money is complex to be justified.

In Betracht gezogene Alternativen

Zoho CRM und SugarCRM

Gründe für den Wechsel zu Salesforce Sales Cloud

Because of the potential to grow as my business grow and the ability to implement custom needs from our business. Connection to multiple other tools that help us to concentrate all the operational actions to cover the entire Customer live value cycle.

Vorteile

According to me salesforce Sales Cloud is the best customer relationship tools in the market.and i most like about this software is its features

Nachteile

I think it is little much expensive for me.and it also has limited customization.

Vorteile

Salesforce Sales Cloud is a great tool for organizing your business records in a customizable but standardized way.

Nachteile

Some restrictions exist depending on which cloud level you are on.

Vorteile

Sales force is one of the integral function I have witnessed in my decades of career. I used it in a capacity of report, DI and research level with the sales team.
I found it very equipped and well functioned tool
It comes with inbuild AI that learns your pattern of activities and keep you updated on the upcoming changes. This saves a lot of manual hour with perfect output.

Nachteile

This is very expensive to have. It costs per seat and its non transferable.
Another thing I would say is changes. They are not very pro to changes or customization

Vorteile

Lo que más me ha gustado de Salesforce Sales Cloud es cómo centraliza toda la información de mis clientes en un solo lugar. Esto facilita la personalización de mis interacciones y mejora la comunicación. La interfaz es bastante intuitiva, lo que hace que sea fácil de usar, y las herramientas de automatización me permiten optimizar mi tiempo y enfocarme en lo que realmente importa: construir relaciones. En resumen, ha sido una gran herramienta para mejorar mi productividad como freelancer.

Nachteile

Una desventaja de Salesforce Sales Cloud es que puede ser un poco complicado al principio. Tiene tantas funciones que puede resultar abrumador para quienes recién comienzan. Además, el costo puede ser alto para freelancers o pequeñas empresas. También, personalizar algunas cosas puede requerir conocimientos técnicos, lo que puede ser un reto si no tienes experiencia. En resumen, aunque es una herramienta muy útil, no siempre es fácil de usar ni accesible para todos.

Vorteile

I like that salesforce has become easy to use for lead generation and pipeline management. It's easy to qualify my sales prospects and management a thorough pipeline using the various views. I use on a daily basis to keep info up to date and it's very collaborative across our large sales org.

Nachteile

At first the reporting and building out dashboards can be a bit intimidating.

Vorteile

Perfect tool for this frontline salesperson for managing pipeline, sales opportunities, contacts and tasks. The preinstalled dashboards are easy to customize so I can easily analyze my teams performance. The new AI integration automates some tasks and helps me update and analyze my accounts quickly.

Nachteile

The reporting tool is powerful but can be very complex to customize, I'm usually able to get the data I need but sometimes need to view the help files.

Vorteile

Salesforce allows for a lot of different uses, tracking sales management, tasks, assigning to-do's, etc so it's truly an all-in-one tool. I love that it's not just one usage, you can utilize this tool for many different areas of your pipeline.

Nachteile

Because it has so many usages and components, it does take a little time to learn, just because there is a lot you can use it for, but my part-time retail employees learned it super-fast despite their lack of time and attention, so it is user friendly, just takes a little time to access everything.

Vorteile

What I liked most about Salesforce Sales Cloud is its comprehensive feature set that integrates seamlessly into our sales processes. The customizable dashboards and advanced analytics offer clear insights into performance, helping us make data-driven decisions. Additionally, the automation of repetitive tasks has significantly boosted our team's productivity, allowing us to focus more on building relationships and closing deals.

Nachteile

The aspect I liked least about Salesforce Sales Cloud was its steep learning curve. The platform's extensive features and customization options can be overwhelming at first, requiring a significant investment in time and training to master.

Vorteile

Salesforce allows for various customisation options and it's seamless integration capabilities really standout for me.

Nachteile

The steep learning curve for non technical users and it's high cost.

Vorteile

I like many features Salesforce has to offer. I have a decent book of business so I really like Service Alerts & Notifications. This feature gives me the ability to stay organized while being able to review increases with clients to better retain my book of business.

Nachteile

The thing I like least about Salesforce is creating filters. I am not really sure how to create filters and need a better understanding on how to do so.

Vorteile

Salesforce fascinates me for many reasons, especially its ease of managing the sales funnel. The platform makes lead management incredibly straightforward compared to other CRM tools. One of its standout features is transparency, allowing seamless access to data across the entire sales team. This transparency ensures that everyone is on the same page, which enhances collaboration and efficiency.

Nachteile

On the downside, there are a few features that I believe could be improved. The first is, obviously, the cost. As technology advances rapidly, many CRM solutions are available at lower costs than Salesforce. Additionally, customization can be a significant issue. Salesforce often does not allow you to make changes as easily or as extensively as you might need.

Vorteile

The User Interface was so good and secondly comparatively other CRM's It was easy to maintain and record the data

Nachteile

Sometimes glitch was the concern and the cost was so high

Vorteile

Best of breed and has everything you could need both as a CRM and a platform that can scale with you.

Nachteile

It's the most expensive.
The UI can come across as overwhelming in the early days and for the non IT savvy.

Vorteile

It is upgraded software which helps to improve our business

Nachteile

This the fastest app which helps me to do my work fastly

Vorteile

What I liked most. Large customer base. Effective support from management and effective plans and strategies to create new customers

Nachteile

not much. I have not seen anyone complain about this special program

Vorteile

The dynamic ability to report and splice and dice information bout my accounts, contacts, opportunities etc

Nachteile

Sometimes it can be a bit clunky in navigating page to page or finding the specific details but they've made some changes such as the different modes to help this

Vorteile

Having all customer data in one place and easy to access.

Nachteile

Some reports are challenging to generate based on the specified filter parameters.

Vorteile

I live in SFDC every day, in my dashboards, in my reports, with my pipeline.

Nachteile

Inconsequential bits and bobs. Takes time to get it working the way you want it to.