Salesforce Sales Cloud – Bewertungsseite 3

Vorteile

Our onboarding team relies on Salesforce for ushering in new customers. It helps us monitor communications, activities, and task completion statuses, while also facilitating the creation of reports and dashboards to visualize account progress during onboarding. Salesforce stands out as the top-notch choice for customization and trackability. We're able to configure fields and gather data as per specific workflows, and even automate tasks for smoother operations.

Nachteile

Salesforce can be a bit sluggish and cumbersome on occasion. We had to undergo training from a Salesforce expert to implement the systems we required, indicating that it may not be the most user-friendly option out there. However, this complexity is often inherent in such a robust system.

Vorteile

I loved we could create our own dashboards and the ease of use

Nachteile

It was hard to make any updates . It seemed it crashed any time we tried and w head to chatter in to support

Vorteile

I like that it is detail oriented and has all information needed to allow you to work at ease and accomplish so many tasks at once or access so many files at once. It allows you to make calls, mute calls, call a third party at the same time, it also is very organized and it's so easy to navigate.

Nachteile

It glitches at times, it goes down for several reasons, so it's frustrating especially if you are in the middle of critical tasks.

Vorteile

I liked Salesforce Sales Cloud’s comprehensive CRM capabilities, including robust lead and opportunity management, customizable dashboards, and powerful automation.

Nachteile

Steep learning curve and high implementation cost.

Vorteile

E' un programma utile per quanto riguarda diversi tipi di informazioni, come conoscere più informazioni su un dato cliente di una data azienda ma non solo, programma intuitivo e facile da usare

Nachteile

L'homepage del sito secondo sarebbe un attimo da rivedere

Vorteile

Salesforce Sales Cloud is incredibly powerful and customizable. The opportunity tracking and pipeline management tools are top-notch, giving you complete visibility into your sales process. The mobile app allows me to stay productive on-the-go. I love the integration with other apps like Gmail, calendars, etc. It really consolidates everything I need for sales into one platform. The reporting and dashboards provide excellent insights.

Nachteile

The learning curve can be quite steep, especially for more advanced functionality. New users will likely need training and support. The pricing model with multiple tiers and add-ons can get very expensive as you scale up, especially for smaller businesses. Some find the interface a bit clunky and dated compared to newer CRMs.

Vorteile

I like to use Salesforce as it's easily customizable. It's a one stop shop for most of the tools that we are using. It contains customer's accounts at the same time the tools we use to identify the issue on the account.

Nachteile

Since we have customized it, it has a lot of tabs and can get confusing at times.

Vorteile

I like the fact that it's a great CRM tool regardless of whether you're in Customer Care, Sales, or Sales Support (don't let the name Salesforce lead you to believe it's only for sales anymore). It has customizable reporting features that allow for greater insights into customer activity and history. Great software!

Nachteile

From my understanding it is quite expensive. As a project manager we've had to limit user licenses to customer and sales support teams as well as web marketing. Eventually we would love for the folks in location operations to have the capability but from a cost standpoint we're not there yet.

Vorteile

La forma en se puede personalizar para la realidad comercial de los clientes.

Nachteile

El precio de la suscripción hace que sea una solución dificil de adquir para pequeños equipos

In Betracht gezogene Alternativen

Warum Salesforce Sales Cloud gewählt wurde

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Gründe für den Wechsel zu Salesforce Sales Cloud

Vorteile

It is a complete solution to manage the sales process.

Nachteile

Sometimes difficult to use and needs an integrator to change or add items.

Vorteile

Salesforce Sales provies the great Dashboard and Customizer for User. Its offer some most usefull feature like track leads and forcast revenues. It provides ticketing system which is quite intuitive and make most of task automatic and save for future use. Also it has chat functionality that make sure our customer should in touch for any updates.

Nachteile

Sometimes the reminders of call failed to operate correctly and leads remained in pipeline. Product documentation should improve and updates on time because in most of case need to connect with Support team which is much time consuming. The Pricing is high compared to other alternatives in market.

Vorteile

Salesforce Sales Cloud enhances the sales motion with excellent lead management, insightful analytics, customizable workflows, and strong security. It streamlines discovering leads, analyzing data, designing processes, and defending customer relationships, making it an invaluable tool for sales teams.

Nachteile

Salesforce Sales Cloud can be costly, complex to set up, and has a steep learning curve for new users.

Vorteile

Everything is in one place - the ability to understand customer or prospect status without jumping between multiple systems. A great alignment tool between different stakeholders in the customer acquisition journey process

Nachteile

In rare cases, you need to integrate with another complex system.

Vorteile

What I like most about using Salesforce Sales Cloud is the easy integration with Slack. I'm able to receive notifications with our primary internal comms which I primarly use day to day. This allows me to conviently focus on my work where I don't need to always check Salesforce.

Nachteile

Currently, I have no issue or con with using Salesforce Sales Cloud as it works as expected. I haven't had a problem so far and it serves it's purpose of integrating into Slack and allowing me to easily check our customer accounts and their ARR.

Vorteile

It is very user friendly to get the job done

Nachteile

There are a lot of features that im not too sure how to use just yet

Vorteile

What I like most about Salesforce Sales Cloud is how easy it is to keep track of customers and sales.

Nachteile

Overall, it’s a great tool, but it takes time to really figure it out! There are so many features that it’s hard to know where to start.

Vorteile

Easy access for users. Helpful for all to navigate.

Nachteile

Too many steps and does not integrate with outlook as easy as other products.

Vorteile

Customization and flexibility
Integration capabilities
Comprehensive analytics and reporting
Automation
User-friendly interface
Mobile accessibility

Nachteile

Limitations occurs sometimes while solving exceptional usecases

Vorteile

I like that Salesforce is user friendly. I was able add information and modify entries rapidly. It was a very reliable source that my company used for guest contact information as well as for logging calls or sending emails.

Nachteile

We frequently had difficulty syncing repair information so we often had to rely on other systems for repair status. And upon occasion, the sound quality for calls was an issue.

Vorteile

I can store information shared by clients, making it easier to maintain context across conversations, such as ongoing projects, or details for future reference. Also, it made it easy to share content with colleagues.

Nachteile

I did not like that I could not change the pertinent information myself, the administrator of the team could only do that, and it sometime delayed my work process.

Vorteile

it shows on it the agents status and it is easy to use

Nachteile

if we can improve it much love to see what is the exact things that the agents doing.

Vorteile

Salesforce Sales Cloud est un logiciel très complet, sa flexibilité permet une personnalisation poussée et des intégrations variées.

Nachteile

Salesforce Sales Cloud peut être un peu complexe à maîtriser et nécessite un investissement de temps pour en tirer pleinement parti.

Vorteile

Highly Customizable
Easy to use.
Great support community
Free training
High ROI

Nachteile

Cost
There are so many ways to do things.
Some obvious things are overlooked by the Salesforce developers.

Vorteile

Customisation, 360-degree view of the customer, automation, ease of data view, and reporting

Nachteile

Nothing specific that we don't like about it

Vorteile

Its extensive CRM functionality and high productivity allow us to centralize clients' information integrated with other tools to get a completed analytics and real-time view.

Nachteile

Some user interfaces of the application are not flexible as in the other CRM systems.

Vorteile

eamless Integration Capabilities: Salesforce Sales Cloud integrates smoothly with numerous third-party applications and tools. Whether you’re using marketing automation systems, accounting software, or customer support platforms, the ability to connect these systems creates a unified ecosystem, enhancing overall productivity.

Nachteile

Complexity and Learning Curve: One of the most significant drawbacks of Salesforce Sales Cloud is its complexity. While it offers an extensive array of features, this breadth can be overwhelming for new users.

Vorteile

Salesforce is fantastic as a database for customer information and tracking cases and correspondence. I also love that it is so customizable.

Nachteile

There is a bit of a learning curve when it comes to making Salesforce suit your organizational needs.

Vorteile

I like our Sales Engagement plug-in we replaced Salesloft with it and it's been great.

Nachteile

Sometimes when I emails bounce, I get an error and it's difficult to work around this using Sales Engagement if this error occurs.

Vorteile

Multilingua, assistenza disponibile. Report, analisi e gestione lead.

Nachteile

Nessun problema, adatto a PMI o grandi imprese.

Vorteile

i liked sales automation where it automates the repetitive tasks such as remainders and followups and lead prioritization functionality i really liked it. which is saving a lot of time of mine

Nachteile

learning curve is very high, due to more number of features and customizations.
per user License cost is also high as compared to other CRM provider in the market.

Vorteile

Salesforce is being used by me for years now and the most amazing thing about it is it's so easy to use and very very helpful for corporate people just can't live without Salesforce now for making my leads .

Nachteile

Mostly there is nothing I like least about Salesforce cloud honestly

Vorteile

Easy to use and has many cloud platforms

Nachteile

A liitle slow but very good platform in these days

Vorteile

What I liked most about Salesforce Sales Cloud is its robust customization options and seamless integration with other tools, which make it easy to tailor the platform to my specific business needs. The intuitive interface and real-time data insights also help streamline workflows and improve my team's productivity.

Nachteile

What I liked least about Salesforce Sales Cloud is that it can be quite complex to set up and navigate initially, especially with all the customization options. Additionally, some features can feel a bit pricey, and certain advanced functions require additional add-ons, which can increase costs.

Vorteile

If you have switched after using a very cumbersome crm program, you will understand better how easy it is to use a crm service.

Its understandable interface and reporting section are its most successful points.

Nachteile

It is an expensive product and difficult for everyone to use.

Vorteile

Sales cloud is an absolutely essential tool for any sales organization with aspirations of growing to scale in an efficient manner.

Nachteile

While this is an easy product to adopt, it's most effective when you have a dedicated salesforce admin on staff so you might think of having that person hired already.

Vorteile

Leader in the Saas model. Most enterprise level team use salesforce to manage their sales teams.

Nachteile

Too many customization options that take forever to complete

Vorteile

Very easy to use and great for collecting and monitoring data. Also, easy to customize.

Nachteile

Having to refresh screens after customizing a report seems like an extra step when you shpould be able to just run the report after making edits.

Vorteile

Customizable: Highly adaptable to the specific needs of businesses.
Scalable: Suitable for businesses of all sizes, from startups to enterprises.

Nachteile

Cost: Can be expensive for small businesses, especially as additional features are required.
Complexity: The learning curve can be steep for new users.

Vorteile

I love that there is a mobile app on my cell phone that I can use to enter information on the go. In 2024 we are all attached to our cell phone so this makes it super convenient.

Nachteile

Sometimes there are too many options to select from I wonder, if perhaps there is a functionality to allow the end-user to customize the options that are available to them maybe hide certain functions that they don’t use?

Vorteile

I have been using Salesforce in every sales position I've had. I can't imagine another way to manage the sales pipeline and track interactions.

Nachteile

It can become clunky with the wrong set ups.

Vorteile

I love just for predictive analytics.
Satisfaction with customers support.

Nachteile

Satisfying for it's customer support.
Ease of use.

Vorteile

It's just one click on the data saved to you get the activites track flow in one page

Nachteile

The customer support is bit difficult after the sales

In Betracht gezogene Alternativen

Vorteile

Offers excellent CRM tools that help graphic designers keep track of client interactions and project history, streamlining communication for design projects. The ability to manage leads, opportunities, and customer data in one place makes it easier to tailor design work to client needs.

Nachteile

Can be overwhelming for a graphic designer, since it's more focused on sales and client management rather than design-specific needs.

Vorteile

It provides powerful customization and automation features that streamline sales processes and improve team efficiency. Its analytics and integration capabilities allow for better decision-making, and the mobile app makes it easy to manage tasks on the go.

Nachteile

It can feel overwhelming due to its complexity, requiring a steep learning curve. Customization options, while powerful, can also be time-consuming and may require dedicated technical support to fully optimize.

Vorteile

Very user friendly, system was quick and intuitive, very easy to teach new employees

Nachteile

Slow at times when too much data was being loaded at once

Vorteile

User Friendly and multi industry use I absolutely enjoy

Nachteile

building out your cloud how your company needs

Vorteile

I loved the distribution of menus and screen view of tools for sales purposes., everything was accessible and easy to find, very user-friendly, as a sales team lead it was perfect to keep track of sales and opportunities of the sales agents as well as great to track progress and forecasts.

Nachteile

I would probably have the option to customize it according to the employee role in the company because as a salesman it has too many charts and options that are not beneficial for a salesman but for management, as well as some of the features visualized on the screen would be necessary for a team lead and not a customer support agent, so having it customize accordingly would be better.

Vorteile

Every detail you need to know about your client is in one place. Also there are several security measures set up to maintain client privacy.

Nachteile

It can be sensitive and specific. Some actions can only be done using exact steps.

Vorteile

We find this platform to be straightforward to navigate and very user-friendly. The reporting tool is impressive, providing complex information that is workable for our job requirements.

Nachteile

Salesforce is a powerful software tool, but users often find it challenging to quickly grasp its full functionality. This can lead to inefficiencies and frustration. Comprehensive training can help users learn how to use the software efficiently

Vorteile

The product is customizable, user-friendly, and provides AI insights. It offers mobile access, strong analytics, and excellent support.

Nachteile

It is a bit expensive and has a complex setup; however, the support is great, so there are no issues on that side.