Salesforce Sales Cloud – Bewertungsseite 4

Vorteile

- Plateforme utile pour la CRM, mais également l'automatisation des processus ou l'analyse de données.
- Utilisation intuitive et adaptée à tous les niveaux
- Possibilité d'export de données pour l'analyse
- Le fonctionnement via cloud facilite l'accès et est bien fonctionnel
- L'intégration facilitée à d'autres logiciels tels que PowerBI ou à l'envoi de campagnes emailing Mailchimp
- L'IA Einstein et l'automatisation qui s'intègre bien au workflow / à l'utilisation quotidienne
- Les pages de profil clients sont claires et ergonomiques

Nachteile

- Frais plus coûteux pour les PME, mais sans être excessif
- Latences occasionnelles lors de l'utilisation de la plateforme cloud

Vorteile

Ease of use, comprehensive and easy to customize for your business's needs. Easy to track sales cycles in it and love the fact that we can integrate other tools such as CPQ within it. It took a while for my company to move to this tool but glad we did it as it's changed the sales game here.

Nachteile

Latency and downtimes have happened in the past

Vorteile

Can be easy to use and like that they have a learning center.

Nachteile

How costly it is especially for small business.

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Vorteile

Salesforce really gives an insight on how to manage customers. In my opinion, it’s the number 1 CRM tool for companies especially if they’re large. It makes it easy to keep track of everything within the company from scheduling, advertising, sending of emails and a lot more. It’s a wonderful tool to organizations

Nachteile

Sales force has come a long way by always updating it's interface and making it easy for people to use so I do not dislike anything about it

Vorteile

Salesforce Sales Cloud offers good features like Automations , Analytics and Data management. As it is a cloud based platform so On-premises server maintenance are not required. It's Mobile accessibility is one of the best compared to competitors. As Salesforce has the one of the largest active community the support is very impressive.

Nachteile

Pricing structure and complexity is one of the considering thing in Salesforce sales cloud. Mobile accessibility is good but it's functionalities are very limited in my opinion.

Vorteile

You can see everything; you can document emails, calls, sending them messages from marketing if they call and ask about it

Nachteile

Lot of manual and special objects for migration

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Vorteile

Once you get the hang of it, it is the most valuable tool in what concerns CRM.
As a ticketing system, it is neat and quite intuitive - most of it is automatic, according to your settings.
All the functionalities (send emails, leave comments, store contacts and more) are there. It might include a chat functionality that if automatized, can make your customers in touch with you in some clicks.
As a knowledge base it is complete, everything that happens on Salesforce remains there for everyone to consult - not only articles but also past tickets

Nachteile

Getting the hang of it , especially for new users can be not exactly beginner friendly.
As a CRM it stores all data: this means that if you are looking for something specific without choosing carefully your searchwords, you might get too many results to manually look through - even if they are organised by typology.

Vorteile

Easy way to follow pipeline, keep contact with the customer, follow up new sales lead, manage forecast and budget

Nachteile

Too many field that are not use and pollute somewhere the general view. When you get use to it and you know where to find the information it is ok but can be a little bit overwhelming and rejected by new users.

Vorteile

"Salesforce advances an extraordinary culture as an organization and that is reflected in the representatives' connections at the organization"

Nachteile

Bigger organizations might need to pay extra charges to actually utilize Salesforce combinations.
Most Salesforce plans require a yearly responsibility.
Getting prompt specialized help during nonbusiness hours could be troublesome.

Vorteile

Ease of use and the reports are amazing!

Nachteile

Filters are not so user friendly and can use an upgrade

Vorteile

I like the interface. It easy to use and easy to manage. It was provided to us at work and I didnt have a hard time learning how to use it. It's user friendly.

Nachteile

to be honest, I can't think of anything that I didnt like about Salesforce

Vorteile

Dashboard is great for quick looks at your day/leads/schedule

Nachteile

Reporting feature could be better/easier to use

Vorteile

The ability to keep everything you need in once software program. Inventory, work orders, job assignments, etc.

Nachteile

There is a learning curve but with proper training it’s easy peezy

Vorteile

Salesforce ultimate CRM for tracking all aspects of your Leads and Marketing.

The flow builder allows you to have complete control of your leads sources and sub lead sources, allowing for easy reporting and segmentation.

Nachteile

It can be tough to navigate and learn at first.

Vorteile

The improovments eaxh release
Opportunity managment
Lightning UI triks
Campaign influence

Nachteile

Sf lead assigment is not flexible. You need apex to make custom assigment.
Camapign influnce doesnt get 100% when creating opportunity from existing contact
Ability to clone opportunites
Cannot add forcast rollup for strong upside

Vorteile

I had no previous experience using this CRM but was pleasantly surprised by it's ease of use.

Nachteile

There are a couple of functions that are not as user-friendly that IT needed to step in and help me with.

Vorteile

It makes our operations easier to navigate. We are salespeople, and we need easy navigation of our claimants' information, which is very accessible with Salesforce.

Nachteile

It's somewhat sensitive. It's rare, but it happens. If you make a mistake in entering some information, it won't be saved.

Vorteile

like that it is easy to point and click, drag and drop and integrate the product to do what is already being done sir.

Nachteile

There is definitely a steep learning curve to the back end customizations, but once you get it ,it is amazing sir.

Vorteile

Destaco la centralización de datos y la automatización de tareas. Brinda análisis detallados, personalización y accesibilidad móvil. Todo esto mejora la colaboración entre equipos, aumentando la eficiencia y satisfacción del cliente.

Nachteile

Puede ser algo costoso en relación a otros softwares. Su implementación requiere tener conocimientos en la materia. Y un detalle a destacar es que depende de conexión a internet.

Vorteile

Salesforce's Sales Cloud is revolutionary. With all of our customer data and pipelines in one location, it helps keep my sales team focused and organized. Because of the simple tracking and automated tools, we've closed more business. Strongly advised!

Nachteile

For our sales team, Salesforce Sales Cloud has been an excellent CRM. Everything is kept arranged and readily available, including contacts and deal stages. The mobile app allows us to stay on top of things while on the go, and the automated tools save a ton of time. Getting the team used to the UI was the only minor learning curve, but other than that, it was very easy to take up.

Vorteile

The ability to track lifecycle of a sales opportunity and link new and associated dollars/future business.

Nachteile

Having to toggle between lightning sales and service console.

Vorteile

The following and observing of everyday exercises inside each record is the most important part of Salesforce Deals Cloud. It considers remaining informed about continuous exercises, guaranteeing complete perceivability into the headway made inside each record consistently.

Nachteile

One thing I preferred least about Salesforce Deals Cloud was its valuing, particularly for more modest organizations. It tends to be costly, and a few highlights are just accessible in higher-level plans.

Vorteile

The best thing i realised during my time using salesforce, i feel the best thing about is the ease of access to, as well as the convenience of hasving an automatic lead generation, contact management, and CRM all in one, plus more

Nachteile

I find the that salesforce tends to be relatively unstable, and seems to have connection issues often, which can affect productivity.

Vorteile

Customizability and Scalability:
Comprehensive Sales Tools
Automation
Analytics and Reporting

Nachteile

Steep Learning Curve
Complex Customization
User Interface
Performance Issues

Vorteile

Single window for sales, sales forecast, purchase forcast and revenue. Since connected with cloud technology so only one base server require to control whole team

Nachteile

It does not give you notificatiin for not achievement of the sales team

Vorteile

Heavily customisable to suit any requirement.

Nachteile

I remember the first time using SFDC, it does require some form of training for those who haven't used it before.

Vorteile

It allows businesses to tailor the platform to their specific needs, integrate with various other tools and systems, and automate many aspects of the sales process. This flexibility, combined with robust reporting and analytics, helps organizations manage and optimize their sales operations effectively.

Nachteile

The extensive customization options and features can lead to a steep learning curve and require significant time and resources for setup and maintenance.

Vorteile

I like that the sales process is laid out in an easy-to-understand "roadmap" of sorts. This visualization make the process more fun than other CRM's, almost gamified, even.

Nachteile

I didn't dislike anything about using the product, but apparently, it was very expensive for the company to afford because they ended up scaling back on many "objects" to make it more affordable.

Vorteile

I was able to customize the software at a field level to track specifics I wanted to be able to summarize and analyze.

Nachteile

The software does a lot of things, so you have to get clear about what you want to do with it and how to best accomplish that.

Vorteile

Salesforce is the best for a reason. Their seamless integration makes finding and closing deals a breeze.

Nachteile

I wish there was an ai version we could interface with.

Vorteile

The amount of AI features is helping getting results faster

Nachteile

There are a lot of basic features that they aren't releasing and we have to cover with a bunch of custom work

Vorteile

The design and the ease of use. There is a lot of changes that can be made according to each and every organization.

Nachteile

At times there's too much going on. I would like to have more vibrant colours.

Vorteile

Salesforce has many great features needed in an enterprise CRM

Nachteile

There can be some scope shock with the software if you're a small to medium business

Vorteile

organization and convenience. easy to use, clean format, and has everything accessible

Nachteile

you go into it blind, no one shows you how to navigate it, so it takes getting used to.

Vorteile

It helps streamline your work. It's a great organizer and simplifies everything at work. It is very effective and helps employees complete more tasks than normal with all the capabilities.

Nachteile

I least liked all the training videos we were required to take with sales force.

Vorteile

I likes the lead management that you get with this software. The campaign ROI monitoring is great as well. Most of all the customer success has been tremendous.

Nachteile

It is a bit of a higher cost for a software like this, but it definitely feels like you get what you pay for. Some things require training for some but it can be done relatively quickly

Vorteile

Works considerably well for enterprise companies with custom deal-flow and lead requirements.

Nachteile

Due to the customisable nature of the product, it takes quite some time to get things setup. The UI is also quite outdated and not that user friendly.

Vorteile

Customizations to do any and everything I needed

Nachteile

Cost barrier makes it difficult to attain for small businesses

Vorteile

There are many was to search the data and different filters to use simultaneously.

Nachteile

While it is all inclusive and you can use it on the go, the price is very expensive and may not work for a smaller business.

Vorteile

The ease of use and its ability to interact with other systems. Plus I it able to maintain a large collection of data.

Nachteile

The complexity of the system can be overwhelming. It can take some time to understand the system.

Vorteile

Salesforce Sales Cloud is highly praised for its robust customization and configuration capabilities, allowing users to tailor the platform to meet their specific operational needs, which is invaluable for managing various relationships including those with prospects, clients, and partners. Another strong suit is the provision of learning resources through Trailhead, a free learning platform that facilitates user acceptance and empowers users to maximize the benefits of the platform. Users commend its comprehensive management features that serve as a robust backbone for organizations, enabling seamless management of marketing leads and other crucial business operations at scale. Being recognized as a leader in the CRM space, Salesforce Sales Cloud's reliability and extensive feature set are seen as essential for business success, reflecting a high level of satisfaction among its user base on Capterra.

Nachteile

Salesforce Sales Cloud, despite its extensive capabilities, presents a steep learning curve, particularly for new users, necessitating time and training for proficient usage​​. The platform's complexity, while beneficial for customization, can be overwhelming especially for small companies, posing a challenge for those with limited technical expertise​​. Additionally, the cost factor is a notable concern among users, as the pricing might be substantial, potentially forming a barrier for smaller organizations or those with tighter budgets​​​​. Moreover, some users have pointed out minor technical issues, like the challenge of sorting line items in a quote, indicating room for improvement in certain functional aspects​​.

Vorteile

Salesforce can do absolutely everything. If you can get an intelligent salesforce administrator, you can customize Salesforce in any way you like to work exactly how you need for your organization.

Nachteile

Making organizational changes to the system is sometimes needlessly difficult. To have an efficiently run Salesforce database, you must employ or hire an administrator to make major changes for you. If you're looking to alter major things within the system, oftentimes, you must rely on Salesforce's help, and often that takes a long time and is sometimes difficult to understand their service reps.

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Vorteile

It is possible to set up a new application very quickly, and customize it to the needs of your business. The support has also been helpful, though resolving problems can take a while.

Nachteile

There are a lot of delays when using the application, and there can be a learning curve for end users. It definitely makes sense from a technical perspective, but the UI could in some cases use an overhaul.

Vorteile

lo que mas me gusta es la variabiliidad en las tareas y la facilidad en la organizacion de la informacion para poder trabajar mucho mas comodo y ser mas eficas a la hora de conectar con mas clientes de una forma mas acertiva

Nachteile

el manejo que se le da el correo electronico, generalmente es por que yo no trabajo mucho los contactos por correo pero estoy seguro qe la persona que si utiliza este asoecto es mucho mas utilis para ella

Vorteile

One integrated platform to sales marketing and Service, over application is very user friendly

Nachteile

Some times while accessing from chrome browser feeling slowness and not changing the screen suddenly

Vorteile

Une fois maîtrisé, Salesforce Sales Cloud nous est très efficace pour centraliser et automatiser nos processus de vente, améliorer la communication avec les clients et suivre les performances de notre équipe de vente. Il est également possible de personnaliser le logiciel pour répondre aux besoins spécifiques de notre entreprise!

Nachteile

Je dirais que si vous n'avez pas une certaine formation dans l'utilisation des logiciel relation client , il vous sera complexe dans la mise en place

Vorteile

Salesforce is good at several things, it actually has more functions that I use. My main likes are the CRM capabilities of it and helping with my sales pipeline.

Nachteile

It has an excessive amount of features that I just don't use.

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Vorteile

I like that the interface is user friendly. Everything is in there and is portable. With the customer support always available, this is also a plus.

Nachteile

I understand the system needs an internet to run but that's something very problematic when I'm in an area where the internet is not good.

Vorteile

SFSC is the easiest out-of-the-box sales workflow management tool out there. It is transformative when it comes to making a salesperson's life easier.

Nachteile

The platform has few cons. In some cases, it requires a third-party integrator to customize and implement, which may add to the costs.

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Vorteile

The best-in-class CRM. Most robust functionality, and all of your IT experts will know it well.

Nachteile

The interface is outdated, even the newer Lightning interface.