Kixie PowerCall

Vorteile

Local Presence is great and definitely increases pick up rates
Click to call within hubspot is also great

Nachteile

Sometimes the connection isn't the greatest

Vorteile

excellent customer support and ability to call from a local number

Nachteile

the number of lines you can dial at a time depends on the type subscription you have

Vorteile

Loved the synced up logging feature of notes to the contact record in our Hubspot CRM. My team could complete a call/text/voicemail and the timestamp and notes from the correspondence were automatically added to the record. Helped keep us on the same page!

Nachteile

I am not sure that there was a downside other than getting a few stubborn team members to adopt it. Perhaps there could be more video tutorials to make it easy to onboard slow-adopters.

Vorteile

That we have local presence when dialing other area codes

Nachteile

not being able to intergrate with Lead Perfection

Vorteile

Ce que j'apprécie le plus , c'est qu'il s'intègre facilement avec notre CRM.De plus, il est facile à utiliser et la configuration s'effectue très rapidement.

Nachteile

Certaines des offres sont limitées et ne sont donc pas adaptées à des personnes qui voudraient juste tester quelques fonctionnalités

Vorteile

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being.

The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast.

I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Nachteile

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Vorteile

What I like most about this software is the tight integration that it offers with our CRM, which happens to be Insightly. Every inbound and outbound call or text is logged on the contact or lead involved in the communication. And every call gives you the opportunity to add all the call disposition details to the contact or lead record. If you wrap your mind around that feature alone, it's truly a game changer. We believe that if it's not the CRM it never happened. That means it's all about accountability and this software gives us that to the power of 10.

Nachteile

So far the only thing that I don't like about this software is a very minor complaint. At my level of subscription there is a mobile dialing app for the android it comes from a third-party. That simply made the information and setup details harder to find. They could document that detailed feature better, but I no means does it represent a dealbreaker.

Vorteile

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts.

Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down.

Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit.

Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Nachteile

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

Vorteile

Click to call, Voicemail Drop, and automated documentation saves so much time and leads to more connections

Nachteile

Being without Kixie when HubSpot updates/changes it's CSS, and it takes a day or two for Kixie to update.

In Betracht gezogene Alternativen

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Vorteile

This product is easy to use, and integrates well with other software. Customers service is quick to respond when asked questions/for help.

Nachteile

Occasionally there can be a 'lag' from the time of initiating a call, and when the call actually starts ringing.

Vorteile

I do like how it easily integrates my CRM and works well in clarity and connectivity. The call recordings are a nice feature to go back and listen to for reminders or training of sales techniques.

Nachteile

The new updates made are necessary but sometime interfere with the productivity and flow function of my workday. The last update cost me many hours of technical support with known bugs in the release. I do not like the amount of refreshing that must occur to connect to my Pipdrive and I find it really frustrating that I lose at least on call per day. Typically its when I'm answering from the app.

Vorteile

I really liked how Kixie was able to integrate with our CRM and also provided a like of automation tools to help our salesteam work efficiently.

Nachteile

Some of the configuration/reporting should be more customizable

Vorteile

The futures that I most like is being able to be on the run meaning being able to access your account on you phone or tablet to keep track of your calls. It was easy to get started and easy to use.

Nachteile

That it was a new tool to get started with but best thing that ever happened to me.

Vorteile

Really like that it syncs w/SFDC, helps me better manage my time

Nachteile

Like that it pushes my calls to Teams, but hate that there's a delay in the call when talking to customers.

Vorteile

Ease of use and setup. Took us just a few minutes to be up and running.
Integrates well with HubSpot.
Jam packed with advanced features we have not yet explored, but definitely will.

Nachteile

Some features did not work as well for us out of the gate, but the beauty is Kixie support is super responsive and we were able to resolve quickly.

Vorteile

Quickly deployed solution to our team. Kixie Hubspot integration aligns contacts, call and SMS logging, local presence, and live call coaching ability!

Nachteile

Nothing currently... 6 months in and still going strong.

Vorteile

Helpfulness of the support. Easibility of use.

Nachteile

That I do not know how to properly work all the funtions as i am learning them through experiance.

In Betracht gezogene Alternativen

Vorteile

We are implementing the Kixie business SMS integrations with Hubspot, to automate SMS messages and allow a team to respond to messages as they are available

Nachteile

Hardly a negative on the software, but I was figuring it out on my own. At first support said the integration I was trying to do was not possible. But they were also very helpful and very responsive.

Vorteile

With a split team, it was difficult finding a VOIP provider that worked with our CRM. We evaluated many providers and eventually settled on Kixie because of consistent call quality. In short, it works!

Nachteile

Some of the platform integrations that Kixie should have supported ended up breaking during our trial period (which they graciously extended while they were trying to figure this out). The downfall was the lack of email and phone response from sales. The only way I was able to get my questions answered was when I booked a meeting.

I did have a few interactions with support, and they do not have this response problem.

Vorteile

The unlimited US/CAN calling and texting made it worthwhile for our organization, which does on average 20 hours of connected call time for our sales team.

Nachteile

The system has had frequent bugs, delays and outages every month. We have not had a month of stable use.

The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.

The platform itself feel incomplete, compared to the market. Lacking critical features and reporting function.

In Betracht gezogene Alternativen

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Vorteile

Saves our users times and energy to call the leads placed in our system.

Nachteile

So far so good. I wish I used them earlier to automate the time.

Vorteile

Easily integrates with Pipedrive (the CRM we use) and will automatically record/log incoming and outgoing calls. Dialer is easy to use - automatically pops up when I log on to my computer.

Nachteile

There are some reporting features that are missing (call center reporting), there is sometimes an issue with texts not coming through in a timely fashion (sometimes not at all). Not all emails are automatically recorded into the CRM.

Vorteile

Very easy to get started and excellent basic features, VM drop, texting, click to call any number.

Nachteile

Every now and again you get 10 second delays before call rings, worth mentioning it is only when Kixie service notifies you of issue or maintenance.

Vorteile

Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well. The support has been above par and I'm quite pleased with how responsive they are.

Nachteile

The one thing I wish they could do is route our auto calls to deal owners. That would make it way more seamless

Vorteile

I love the capability of creating a workflow through Kixie and Zoho. It automates the process of sending out emails as I log the call through Kixie!

Nachteile

If I had to nitpick the product, I would say having the ability to send attachments/pictures through SMS.

Vorteile

Super user friendly, learned how to use it in a couple of hours

Nachteile

sometimes I go so fast, I forget to read notes

Vorteile

Very simple to use- love the ease of dialing through the CRM

Nachteile

Improvement on ease of internal transfer

Vorteile

I love using Kixie for my team and I. Kixie integrates with much other software which makes it very easy to link things together. Highly Recommended!

Nachteile

I don't like it when it logs me out from my other devices when I use it with my other device.

Vorteile

This software is compatible with our CRM. Kixie and Zoho automatically record all the calls that our company makes or receives.

Nachteile

When we have a phone transfered it doesn't get recorded sometimes.

Vorteile

Kixie allows me to track my calls; view call history; dispose of my calls in order to understand how each call was used; I can easily view, and download each call for Quality Control purposes; I can easily call contacts by using the click to call...without having to manually dial, and organize contacts.

Nachteile

Just learning the functionality, which really didn't take long. : ) Anything that is new, can be confusing, and of course change can be difficult...But the change, and learning experience was well worth it!

Vorteile

Kixie’s Voicemail drop feature not only is unique but saves us a ton of time when prospecting. The ability to leave a perfect voicemail message every time provides great value. The fact that we can push one button an hang up and have the voicemail left seamlessly allows us to dramatically increase the number of calls we can make per day. And the sound quality of the calls is excellent.

Nachteile

Overall there are few cons in Kixie. I would like to see at some point the ability to be informed when somebody has listened to a voicemail that's been left. Other than that this is a solid program.

Vorteile

PowerDialer, SMS Templates, Voicemail Dropping, Simplicity and functionality of integrations with HubSpot, etc.

Nachteile

Phone app gets the job done on the fly, but far from perfect

Vorteile

User friendly and intuitive, little training required, easily compatible with CRM systems, ability to listen to others calls for training purposes, easy to set up call flows, transfer between departments, and set up 3 way calls, also offers easy to use texting feature.

Nachteile

There was nothing glaring I saw needed improvement. If I had to suggest something it would be additional texting capabilities (text to multiple users at once, like a chat group, and ability to attach pictures, read receipts).

Vorteile

The local presence feature is one of the best parts about the product and its ability to have me show up on the caller ID as in that area is a must have!

Nachteile

Being that it is web based and internet dependent, you could lose connection or be without connection if you loose internet, which is just a natural part of things sometimes, but as far as the software itself, I have not encountered any problems.

Vorteile

Desired FeaturesEase of useIntegration with other apps

Nachteile

There is nothing that I don't like about the software.

Vorteile

It is very organized and helpful to my daily work flow.

Nachteile

I don't believe there is anything i dislike about Kixie.

Vorteile

I use Kixie every day, and I the thing that I like most about the software is how streamline it is to use. I am able to easily make my calls, see my recordings and history in my CRM, and even leave voicemail drops!

It really is the most efficient software tool for making calls that I have used.

Nachteile

The only thing I can think of that could be improved would be a way for me to not have to have two tabs open when I make my calls. If Kixie could integrate directly into Pipedrive, that would be amazing but overall no complaints at all.

Vorteile

Whenever I run into an issue Great support.

Nachteile

Some bugs that need to be resolved with rolling updates

Vorteile

Technical support team is always there to quickly respond to any IT issues/questions you may have

Nachteile

None at the moment, Software has worked fine for as long as I have used it.

Vorteile

That it's easy to use, that everything gets recorded so if there's an issue you can always go back and listen to the call

Nachteile

sometimes you loose service or the call drops. But not a big deal.

Vorteile

The ability to dial the number of your prospects through your computer and have the local presence enables you to be really strategic with your prospecting. I love the fact that I can make calls on my dialer and then have my research on another monitor that makes a real impact to my conversations. Its been the best calling tool I have ever used.

Nachteile

nothing. Sometimes the software can lag a bit when its ringing but its nothing serious

Vorteile

SMS Templates, VM Drops, Call Recordings, Dispositions, Mobile App is GREAT

Nachteile

Desktop interface is rough. Some limitations on syncing information, but minor

Vorteile

It integration with my contact manager so I can 1-click dial the phone from my contact record, and record the call as well. The recording is stored with the notes of the call. Awesome!

Nachteile

We have had some challenges in set up and maintenance. However, as stated above, Alex Mann has been an great resource and have always been able to get things working properly! He is a life saver!

Vorteile

This software was very easy to implement company wide and synced with our CRM with little setup.

Nachteile

We like everything about the software so far.

Vorteile

It is easy to use and you can record a voicemail that you can then "drop" instead of having to leave a message for each call. Customer Support is very helpful.

Nachteile

Occasionally I have to restart because I get logged out but that typically happens if I go long periods without daily use.

Vorteile

I like that it is very simple to use and that we were up and running within minutes. I also like that they let me use the software for a week before deciding. Great team and customer service.

Nachteile

Sometimes there is a glitch here and there but all you have to do is uninstall and reinstall.

Vorteile

Kixie is very efficient and easy to use! I was surprised at how well integrated the capabilities are, and how user friendly the interface is. I would definitely recommend to other organizations. It's also a great solution for not giving out my personal cell number while working from home.

Nachteile

I wish the dialer wasn't on a Chrome extension - but that's really the extent of it.

Vorteile

I love the efficiency Kixie adds to my daily outreach. It allows me to get through my tasks in a fraction of the time and integrates with my CRM to automatically add notes, follow-up dates and recording of the calls themselves in a single tab.

Nachteile

When the mobile app allows me to classify my own contacts versus my entire teams', there will be nothing I don't like about it!

Vorteile

Easy to shoot quick calls/texts out of chrome. Great support team that responds quickly.

Nachteile

Sometimes it requires me to reinstall the chrome extension to sync properly, but other than that, it's been great.

Vorteile

I love how well it integrates and performs with Hubspot. It has all the features we wanted in this sort of software. Love the ease of use and functionality

Nachteile

I wish the powerdialer was more capable of loading up a bunch of numbers like other power dialers.