Cin7 Omni – Bewertungsseite 5

Vorteile

CIN 7 is a comprehensive and easy to use inventory management software that has helped us immensely in managing our stock and saving us a lot of time.
The interface is easy to use and the functionality and compatibility it provides is second to none which makes our everyday functioning seamless.
Their support staff is extremely helpful whenever needed as well. Strongly recommend this software.

Nachteile

Nothing in particular yet. There have been instances where more provisions for customizing would have helped us, however the customer support has been very prompt in fixing any issues that we have had.

Vorteile

We have been using CIN7 for almost two years and I still highly recommend it. Not only has it been instrumental in managing the various aspects of our business effectively, but it is also very easy to use and for new staff to learn. Technical support is excellent - very reliable and always willing to assist us in creating solutions to meet our needs as the business has grown.

Nachteile

Many of our sales are made-to-order, so it would be very useful if our production team were able to highlight and flag orders, and to have pop-up reminders.

Vorteile

It's online so it's a platform most people are familiar with. Navigation is easy and user-friendly and just generally makes sense. Also a lot of the info like the help articles and videos are very clear and easy to follow.

Nachteile

Still some things "in progress" such as the DROP SHIP which doesn't work.
MADE-TO-ORDER products don't automatically generate a new PO if you have stock (we're in the furniture business so we have a lot of furniture on display and thus showing stock, so when a new sales order gets raised for a sofa for example - no PO is generated even though it should be, as the product has been set to MADE-TO-ORDER).

Some things seem to be half-baked, for example you can bulk invoice but you can't send out invoices in bulk so that is very manual.

You can upload product images but they do not get pulled to any of the product reports. Again, as we are in a vey visual industry it would be very useful to have images along side product sales reports, or evern things like stock counts.

Vorteile

Good reporting and insights. Fairly straight forward to set up. Good Dashboard. Links easily with Xero and our freight company via EDI.

Nachteile

No major Cons. It suits what we need it for.

Vorteile

Nothing in particular. Software is average at its best to be honest.

Nachteile

- Reporting is not user friendly
- Customer service

Vorteile

Cin7 offers great flexibility - we use it for a multi channel retail operation, with online, retail and wholesale requirements.
The support staff are responsive and you feel that you are working with a company that are growing and trying to create the best product for your needs.

Nachteile

The implementation process leaves you a bit in the dark - I'd recommend a consultant with experience in your area, to ensure that the way you implement the software is the best fit for you operation.

Vorteile

Possibly the ease of use. Its faster and we can manage out inventory very easily through this software. Secondly, the support we get from the team is outstanding. Rep has been available to resolve issues and any and all tweaking is possible to do with ease with him. I also want to appreciate the ability to make minor changes in the system software to suit out individual need. This was possible by Rep and the way he did quickly is commendable.

Nachteile

The fact that we still have to go to XERO to generate outstanding invoices.

In Betracht gezogene Alternativen

Warum Cin7 Omni gewählt wurde

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Vorteile

I really enjoy the flexible nature of Cin7. You can do anything with it. Customer and supplier information is easily linked to purchasing and sales. Product information is easily linked to sales and inventory. This platform keeps your business working smoothly and lets you see metrics on how it's all going at a glance.

Nachteile

The only thing that I would hope Cin7 focusses on over the course of developing the platform in ease of use. There is a considerable amount of data entry that goes into Cin7. Multiple pages have to be dealt with to get from one stage of an order to another. There is an amount of complexity that is available to Cin7 that is not covered by the instructional materials. However, they are always imporiving on the sd

Vorteile

Product ordering & management is powerful and makes managing our retail shop straight forward. Point of Sale is easy to use. Multi user functionality never conflicts so we don't get IT issues with Cin7.

Nachteile

Functionality between Cin7 & Shopify is limited.

Vorteile

Flexible, lots of features, many integration, some customisation available

Nachteile

It is not a totally "idiot proof" system, so you need to know how to use they system and processes correctly to make sure you are recording data in the right way.

Vorteile

Point of Sale is great for sales reps out on the road, especially as it can be used offline. Like how it is easy to use, kit products are easy to manage.

Nachteile

Goes through patches where we get error messages all the time and we are unable to save transactions.

Vorteile

This software is very intuitive and flexible. I worked with SAP previously, in which transactions could only be corrected with additional transactions. In Cin7, the user can edit previous production jobs, adjustments, purchase orders, etc. There are several bulk import/bulk update options that are easy to learn and very simple to execute. The "save as draft" and "approve" functions are great for production jobs and purchase orders so managers can review transactions before they are opened. Smart Buyer is a great feature - it enables user to create Purchase Orders when an item falls below a minimum quantity.

Nachteile

If an item is batch managed, you must manually select the batch to fulfill sales orders or material requirements. An automatic FIFO policy for batch managed items would be nice. Production Job Loader - it would be great if this feature was triggered when a finished good reached a minimum quantity so that the users could easily open up production jobs.

Vorteile

I originally tested a few different inventory software and CIN7 has the total package.
It's easy to use, and the integrations available are fantastic.

Nachteile

Customer pricing discount can't be exported as a whole, it can only be seen once you enter the customer CRM

Vorteile

We desperately needed an inventory system and we are still working on learning to use it and its features. The onboarding experience was very good as they walked us through the process and helped troubleshoot based on our needs for the system.

Nachteile

There are limitations with images and other items that we were hoping it would have however, [SENSITIVE CONTENT] our implementation specialists helped us in customizing certain templates to help get us what we needed.

Vorteile

It works, and that is already a big thing, other platforms we tried just simply don't work at all and do false promises on their features. For a fact Cin7 works, its a different platform that we will have to learn but we are happy how robust it is.

Nachteile

Kind of hard to navigate for sales people and non-technical people, there are also sometimes too many clicks to do one things but I understand that it's an Out of the box software that everyone and anyone can use, its not necessarily customizable for 1 business needs but still, does more than 80% of the job as we need it.

In Betracht gezogene Alternativen

Warum Cin7 Omni gewählt wurde

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Vorteile

Functions and features that are very useful

Nachteile

Some data syncing processes with ecommerce platforms are very manual.

Vorteile

Sales forecasting and historical sales make it easy to see what needs to be replenished!!
You can make orders for replenishment from the reports themselves. Customer support is there but can take up to 48 hours to respond.

Nachteile

There is lots to learn and view before actually going live. There is only a 7-day free trial whereas most companies offer a month. Starter package and includes basic support prioritizing others before you.

Vorteile

We have a complex pricing structure and multiple locations and Cin 7 was one of the few software packages that has been able to cope with our set up

Nachteile

Subscribing to Cin 7 almost three years ago meant they were going through a lot of 'teething' problems and initially we did not receive the support we required. However we have seen a vast improvement but we did not think it fair as a reward for persevering they would triple the monthly fee, with out warning or good reason!

Vorteile

We’ve been utilizing Cin7 for about 9 months. We integrated the Cin7 for our business during Q1 2018. We have found the Cin7 platform to be robust, and the customizations they provide to accommodate specific business needs have been very important towards running our operation effectively and efficiently.
In summary:
 Robust platform for a small to mid-size business
 Inventory management capabilities are strong
 Sales Order and Purchase Order functionality is solid
 Reporting capability has improved with more features and functions this year.

Nachteile

There is a cope for improvement as it ages.

Vorteile

The simple implementation and very streamlined POS Interface

Nachteile

Inability to do smart orders per location

Vorteile

Easy to learn the software and upload product. The functionality is straight forward and easy to teach the team.
The support from implementation specialist [SENSITIVE CONTENT] has been fantastic.

Nachteile

So far i dont have anything negative to say about this software.

Vorteile

Fantastic support through the on-boarding process.
Easy to use and great help articles to assist with processes and tasks.

Nachteile

Getting caught up with all of the different features that the solution has to offer has me looking at the computer screen for far too long analysing inventory data.

Vorteile

I am a manufacturer who sells retail (online, email, phone and in person) and wholesale. Since I don't fit into one particular niche I love that Cin7 has all the features that I need for each one of my divisions.

I looked for a long time for an inventory software that met all of my needs. I tried one and it failed to do what I need it to, it was geared too much towards eCommerce and didn't have any order entry or manufacturing capabilities. Then I found Cin7. I was very cautious at first because of my experience with my previous software not performing the way I wanted it to. But as I learned everything Cin7 could do I was very pleased with my decision. It gives each of my departments the functionality they need and also seamlessly connects them together saving lots of time and money.

It also integrates with Quickbooks Desktop and ShipStation very well. You can import batch invoices into QB as well which is a huge time saver when reconciling.

If you are like me and you require a lot of functionality in your inventory system then you need Cin7.

Nachteile

I'd like to see it work with more eCommerce shopping carts right out of the box. We had to develop our own API integration to import orders from our shopping cart OpenCart. Their API works just fine, it just takes time to implement.

Vorteile

Ease of use, sales ordering and smart buyers are great tools.

Nachteile

Accounting Integrations have always and will remain no functional.

Vorteile

The Cin7 Academy is quite thorough as a guide for learning and referencing as we transit over. Our dedicated specialist, [SENSITIVE CONTENT], is patient and assist us with workarounds suited to our business unique structure and requirements. It integrates with shopify B2B & B2C, & manages stock imports well.

Nachteile

Would love to see more sync integrations of fulfilment settings - ETD, delivery / pickup, time, etc. in the future. CRM Features to be more beefed up. Data syncing process can be improved across ecommerce platform.

Vorteile

Cin7 makes our job so much easier. We love that it's our CRM, that it handles the inventory for all our raw ingredients and finished products and how it integrates with our courier, Shopify and Xero. It gives us such peace of mind to feel like we're totally on top of our operations.

Nachteile

If I had one piece of advice for a new customer, it would be to make sure you do a thorough job of the onboarding process. Devote a resource to it, whatever it takes. It's a time consuming process but if you're willing to invest the time and effort to it, then it will make the post go-live period run seamlessly.
Whenever we came across a stumbling block during our onboarding process, [SENSITIVE CONTENT HIDDEN] and his team were always proactive and immediately looked for a solution.

Vorteile

Atul has helped us on board and has went above and beyond in every possible way. The system itself is also great! It accomplishes everything that was missing from other systems we have used. It's a very clean system and keeps everything organised.

Nachteile

A little bit buggy with the invoicing system, but otherwise, no issues.

Vorteile

The ease of implementation and the support from our service provider, Beyond Expectations

Nachteile

Budgeting features could be improved, ie sales vs budget by customers. This would be very helpful

Vorteile

Easy to use, good visuals. Quick and easy to set up and run.

Nachteile

Needs a better CRM with more options for note taking and storing documents about customers.

In Betracht gezogene Alternativen

Warum Cin7 Omni gewählt wurde

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Vorteile

The capacity to allow us to grow internationally and integrate with all our existing platforms

Nachteile

Not all automated eg need to push through changes to Shopify (but that is easy enough to manage)

Vorteile

Cin7 offers a lot of features such as inventory, accounting, logistics and order processing. I don't know any other software that offers all these features at once so it's very useful and saves me time.

Nachteile

Since it offers so many features, it takes a while to learn how to use it and sometimes I've had to look things up. Also, it's on the expensive side and therefore not ideal for small businesses.

Vorteile

We really liked that Cin7 centralised, consolidated and automated our business processes and procedures. It gave us the transparency throughout all business units and supply chain. The customisation of reports enabled us to track specific facets of the company and keep in line with budgets and targets.

Nachteile

Navigation throughout the whole system can be daunting purely to the fact the capabilities of the system is expansive and there is so many areas to populate with information.

Vorteile

Honestly we love everything about CIN 7 and the capabilities of the software. Furthermore; [SENSITIVE CONTENT HIDDEN] my implementation specialist has been extremely helpful and we are grateful for his help.

Nachteile

I have not experienced anything that I dislike!

Vorteile

Allows us to integrate with our B2C Shopify store, B2B online store and 3PL order fulfilment, as well as managing our stock imports from external suppliers both domestically and globally.

Nachteile

We'd love more ability to tailor the look of our B2B store, however functionally it still meets all our needs

Vorteile

Easy to use, the software has great abilities to integrate with many other systems which helps to run the business operations smoothly and helps the business to grow

Nachteile

We are looking forward to the auto allocation development which is in progress and will help our daily shipping process even more

Vorteile

It allows me to create product variants with Bundle/Bill of Material, this is very critical for our business.

Nachteile

system doesn't sync straight away, it needs to wait for a hour or two. so it could be a bit annoying when you try to fix a problem and want to see result straight away.

Vorteile

Cin7 is used daily at our company. The cloud based ERP system is very effective in tracking our inventory through all stages of the production cycle using a simple to use Build of Materials option. The system is able to break down raw materials into base components and then build them back again into sales orders, effectively tracking each component we sell and not just a final product, saving us a great deal of time and effort in tracking down operational costs. Great Experience with Integration. Our company uses software like Quick Books and cloud based platforms such as Shopify. Both integrate seamlessly with Cin7.

Nachteile

While configuration is pervasive throughout the application, customization options are limited and rarely extend beyond the original design constructs.

Vorteile

I would like to start out by thanking you for all your time and patience as we processed thru the training and going live with Cin 7. I feel the product is very user friendly on the front end as well as the back end. I have been working on putting together a manual for quick reference and really appreciate all the help from the HELP tab. We have been testing the manual with people who have not trained on Cin7 to ensure in the future, anyone of our employees could pick it up and figure out how to do something in the POS system.

We will be doing year end inventory mid December and I am excited to see how that goes.

Thank you, again, for all your time and effort in helping this be a product we are very satisfied with,

Vorteile

* More capability compare to our previous inventory software
* Having b2b app
* Ability to customise discount by category / set up contract price to certain customer
* Meet my app objectives

Nachteile

* Hard to set up (it would be easier if access was given from beginning)
* You have to ask before access was given
* Constantly login each time about to use
* Sightly slow to use
* More charges if you connect more links to other app
* Quote is not smootly transfer to sales. When changed, quote no jump. It is more complicated at the beginning as sales does not flow from quote - sales - picking - packing - invoice
* quote / sales no not easily sequence
* slightly under performance for specific stock location
* slighly under performance for reporting

Vorteile

This software allows customisation depending on your business workflow. With 2 different brands, beauty's got soul and Soul Baby Gifts. We have slightly different set-ups for the varied nature of each business.
It feels intuitive. It is easy to use. It saves time and money.
We now have 2 Cin7 files that are humming!

Nachteile

The image quality that imports into magento is not good enough to use.

Vorteile

- good reporting
- actual inventory tracking and order management functionality is good

Nachteile

- accounting integration to QBO is terrible! Incorrect taxes coming in resulting in compliance flags all over the place. Payments aren't synced into QBO so those have to be manually managed.
- system does not correctly calculate cost of goods sold or margins, a very dangerous place to be as an e-comm business. We were told several conflicting "facts" by members of their sales + support + product teams.
- support team is very unhelpful and delayed in their responses

Vorteile

- The costings on import orders is great.
- It has a good search function although it is slow to work!
- Like the bulk update function.
- Also like the dispatch section - bulk updating dispatched items, and bulk emailing.
- 3PL Function

Nachteile

The software doesn't do Quantity Price Breaks as promised.

Customization is limited - as soon as you need one small thing customized you lose control of all customization. (i.e. templates) It then takes forever to get it done, going around in circles explaining what you want.

What works on POS may not work in the back end or B2B, functions differ between the platforms, can make it very confusing and frustrating.

Not very user-friendly: Takes forever to enter data, layout is clumsy, stalls and blanks out regularly, needs more links between information.

Vorteile

"We have only been live with CIN7 for a couple of months but so far we are very happy with the way the system is performing and it has definitely improved our productivity."

Nachteile

Still just getting accustomed to cin7, and for what i am using it for i haven't had any issues.

Vorteile

We were advised they were able to integrate with software platforms (Xero, Neto). Their interface is user friendly and easy to navigate.

Nachteile

After signing up in May 2018, Cin7 have been unable to successfully integrate our Xero and Neto systems with their software. We continually find new 'bugs' in their system. Follow up from their customer service team is slow and we haven't been able to complete an accurate month end since going live in July 2018.

Vorteile

Ease of use and accurate reporting. We have multiple user and all have had very positive things to say about Cin7 we use it for -Forecasting reports
-More purchasing reports
-Maintenance reports, to ensure your data is all accurate e.g. Shopify mapping discrepancies, Products with no costs etc.
-Credit Notes
-Xero integration
-Quotes
-Many many many other uses for this software.

Nachteile

So far all good no cons there's nothing our team doesn't like about cin7. It hasnt been a full year of use so perhaps we will have something else. No cons no cons no cons. So far all good no cons there's nothing our team doesn't like about cin7. It hasnt been a full year of use so perhaps we will have something else. No cons no cons no cons.l

Vorteile

What I like best is the support in setting it all up. [SENSITIVE CONTENT] and the team there do a great job in helping understand our needs and setting things up the way we need it. The procuct does everything we need of it and once you get your head around it (which is not hard) gives valuable insights into where next to focus your time and energy.

Nachteile

I can't say that there have been any glaring issues in all that we are using it for

Vorteile

I was looking into this product in order to centralize all of my sales from various online platforms into one place - which this product executes on perfectly.

Nachteile

This product costs the same as my warehouse rent. I'm all about simplifying my process and making the most of my time, but not at this price point. Maybe it's just intended for larger companies who would save more time?