Cin7 Omni – Bewertungsseite 3

Vorteile

The features list is impressive. If it works good and they can improve their UI (just hire someone who at leat understands what is UI) - the system could be very good.

Nachteile

Customer support is the worst, probably the worst on the market.

Vorteile

I really like the Smart Buyer module. It makes the PO creation process so easy. The reporting is really great as well

Nachteile

There is a learning curve, just like with any inventory and business management platform this comprehensive. Cin7 does have great support and documentation to help out to mitigate this.

Vorteile

Simplicity and Customization, ease of use

Nachteile

Rarely on occasion it runs slow for a short period of time.

Vorteile

The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them).

Nachteile

No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped.

Vorteile

The greatest features of Cin7 are the search-ability everywhere within the system, back-end stability, existing integrations, and the great visibility and flow of the system as orders go through it. We were also very impressed with the concept of virtual stock through existing materials and bill of materials.

Nachteile

We had a little trouble with the importing of data as there were some nuances, however the on-boarding process helped us to resolve them so it was not a big deal.

Vorteile

Cin7 Omni is easy user-friendly and easy to move through.

Nachteile

I'm still learning, but I think the ability to have it mimic the BPMN we had planned.

Vorteile

Really like the easiness to use it, will really need to explore to learn more.

Nachteile

I haven't used enough to dislike the system

Vorteile

Integrates all of our Sales Channels with our inventory management - streamlines our business - Customer Support is absolutely Outstanding.
Cin7 has transformed our small business and we could not be happier. Cin7 consolidates all of our sales channels; to include, 2 EDI sales channels. To have all sales channels integrated with inventory management in one application streamlined our business processes and reduced manual admin requirements. Truly, Cin7 is one of a few applications where technology actually reduces workload and frees up our small staff to focus on marketing, product development, and customer service.

The Cin7 customer support is OUTSTANDING. Our On-Boarding Account Manager was fantastic. The Support team made our transition to EDI smooth and they patiently trained us to automate our EDI processes. The telephone support provided is priceless. Knowing that we can reach out for help, around the clock, from an intelligent and caring "human" is absolutely essential for our small team of 8 employees. Each of us multitasks and manage many applications...we do NOT have time to be experts in any one application. We do NOT have time to read technical information, use forums, or play the back and forth never ending game of trouble tickets. With Cin7, we don't have too. We can simply pick up the phone and get help Immediately.

In the strongest term, we high Recommend Cin7 to anyone who is serious about running a successful eCommerce Business.

Nachteile

We did not have a way to import sales history from Stitchlabs...there might be a way..need to assess

Vorteile

It is a comprehensive platform that offers a lot of features.

Nachteile

It has an outdated design and is quite expensive for small businesses to start out on.

Vorteile

it is in general a great system, but i really does not matter if the system cannot calculate the profit of your sales.

Nachteile

Costumer service is so poor. The people you talk to always need to contact another employee, and the respons time is avg 1month. also for critical issues. The onboarding team cuts the connection before we are up an running, meaning i have to talk with support about issues that i already explained the onboarding team.

Vorteile

Good B2B software in general, has lots of great features.

Multiple locations, Integrations available, cloud based, email features, pricing specials, easy to use, reporting, accounting integration.

Nachteile

-The on-board support was mediocre, the representative did not not the software very well, they did not take the time to understand your business properly before making adjustments.
-Inventory levels in Cin7 never seems to match physicals, it is very easy for the staff to make mistakes, not proper rules and restrictions are in place. Not accurate
-Very slow at times
- Support takes up to a week to get back to you, sometimes they don't even reply back.
- Supper expensive, what they quote initially does not include any integrations, users, etc. Make sure they include everything before you commit.
- Still has lots of bugs, this software is design for the fashion/ retail industry. We are a food wholesaler and it doesn't fit the purpose sometimes.
It doesn't have an app for apple or Android which would be very useful for sales reps and on the go usability

Vorteile

Inexpensive for a small number of users, reasonably good integration and training process that doesn't take up too much time.

Nachteile

The list is growing. There are lots of things the system just doesn't do well. Version Control of Products is poor, there is no ability to mark some products as GST-Free, there are very limited template options, you can't "copy" prior orders, if you receive partial payments (eg a deposit) then there is no oprtion to charge credit card fees (you have to wear these, or add a manual line entry). You can't have negative priced products, so if you want to apply discounts and keep track of these (e.g. vouchers or reclaimable govt subsidies) it is impossible. I think it's just not a good all-rounder. Maybe its ideal for selling t-shirts, but we have importing, 3rd party contract manufacture, dropshipping (god, that's painful in Cin7) and wholesaling. Cin7 is so far not up to the task.

If you are planning to buy it, don't do so as a start-up. The implimentation period is very helpful but wasted if you are not at full commercial fuction. If you are already operational and selling, feel free to change if the system suits you, but don't "start" a business with Cin7 becuase you'll drop out of the implimentation service before you find all of the problems.

Vorteile

Easy use. Some of the features are in default and cannot be changed.

Nachteile

CRM. More feature will be better. No rebate feature integrated with Xero

Vorteile

It's early days for us. Cin7 seems like a powerful tool that we look forward to using to it's full potential. We are loving the degree of customisation. Reporting is a step up from other systems. Smart buyer tool is great.

Nachteile

There are some features that seem quite unintuitive. A great feature is often let down by poor UX and UI. Hopefully things will improve. No mobile app.

Vorteile

We love there stock production capacity, the ability to account for stock on hand and virtual stock accurately and the B2B sales platform.

Nachteile

The integration setting for Shopify are a bit clunky and can be confusing, it crashes ever so often but generally we have a high level of confidence in the software. The support team could be quicker!

Vorteile

- The onboarding for the software was great. We had access to the Cin7 Academy which walked through most steps and our dedicated onboarding specialist [SENSITIVE CONTENT] helped us weekly with any other issues that required more knowledge. No pressure was given to speed up this process and onboarding was overall a very good experience.
- Cin7 has a lot of features that are helpful for a growing business such as contact logs and templates, linking orders to PO's and credit limits.

Nachteile

- The software is somewhat 'clunky', not as intuitive as other softwares. An update in the overall users interface could help.

- Onboarding is expensive but if you have a great onboarding specialist it is worth it.

- Can be laggy

- Some features could be more fleshed out, especially in the B2B but they are working on that.

Vorteile

The features on offer are promising and if they all worked well, the value for money would be fairly good. The implementation charges are reasonable for the level of detail required to get the system up and running.

Nachteile

The software feels like it is still in beta and we have found quite a number of bugs. Most of the time it's a challenge to even convince their support to take responsibility of the problem and generally the solution is a workaround rather than an actual fix. There are a lot of problems we simply gave up on trying to resolve entirely. There are bugs they fixed that were subsequently reintroduced later on. At the moment their own financial reports don't add up and we can't even complete the essential end of year activities we need to. Over a week has passed with no resolution despite daily follow up, their excuse is that unless we pay them extra to get upgraded support they can't keep up with all the issues they have at the moment!

Vorteile

We have been actively using Cin7 for over 4 months. It has simplified our workflow on how to manage the inventory in our warehouse. Having one common source that is accurate, has enabled all users to trust the system and enjoy the ease of each transaction.

Nachteile

We are a ladies apparel wholesaler, I still have challenges on how we look at the size scale based on our set up in the solution.

Vorteile

Runs fast, integrations work clean, relatively intuitive once you understand the concepts. Once the foundations are set, then it really does a good job as an EDI at the core of the business.

Nachteile

Missing some advanced features that are missing for certain manufacturing processes that just aren't there. It can be clunky and there are surprisingly a lot of crashes. An update in the UI would be much needed to reach today's standards. Onboarding is pricey, so best to make the most of it.

Vorteile

You can customise some aspects, though you will pay a fee for any changes.

Nachteile

So many issues, it's not yet ready for use, there are plenty of bugs.

The large price increases are unjustified when the systems do not run smoothly.

Vorteile

The software has great functionality and streamlines many aspects of the business. They have put lots of work into the bugs but their documentation is often outdated. It is effective for handling ecommerce sales but lacks on the pick-n-pack system.

Nachteile

The customer support is terrible! If you want to chat or talk to anyone they try to enroll you onto "premium support" for almost $3000 - $5000 per year. Standard support takes over 1 week to get back to you.

Additionally, the on-boarding team has no experience with accounting or the financial setup. More often than ever they tell you they will consult with one of their teams and make you waste time until the on-boarding is over and you have to pay for premium support.

I would recommend it but note, you will spend a lot of time trying to set it up correctly. Be prepared to allocate additional time reconciling inventory if you use shipstation (does not integrate well).

In Betracht gezogene Alternativen

Dynamics 365 und SAP Concur

Gründe für den Wechsel zu Cin7 Omni

I was promised more than reality.

Vorteile

SAAS is huge for us. It's available whenever and wherever we need it since it works offline. We're using it for purchasing, inventory management, creating orders at our customers locations, fulfilling the orders in warehouse, then delivering. Although we're hacking the POS module to function as our order taking module, we've been able to work with the support time to accomplish what we need to keep our business running. Cin7 is very reasonable from a cost perspective. An ERP would run us north of $25k, in some cases $40k! Cin7 is a great solution to help our small business grow, and we anticipate Cin7 being able to scale with us. [SENSITIVE CONTENT HIDDEN] in sales, [SENSITIVE CONTENT HIDDEN] in onboarding, and [SENSITIVE CONTENT HIDDEN] in support have been integral in our success with Cin7.

Nachteile

Given we're on the most affordable plan, the support is challenging given we don't have a dedicated rep. So the onus is on me to be dilligent in getting our issues resolved. That said, whenever I've pushed, Cin7 has been there to help us find the solution. The fact we're "hacking" the POS module to be an order taking module is a con, but again, that's us being frugal and not wanting to invest in an ERP.

Vorteile

To switch Cin7 on was relatively easy. Once we went live with it, it all works quite well, it's just a matter of learning how it differs to the software we used previously.
Support when going live is good, i had pages of questions over several days, all of which have been answered.

Nachteile

There are still manual processes required when it comes to Xero however the time savings and automation are obivous.

In Betracht gezogene Alternativen

QuickBooks Online

Gründe für den Wechsel zu Cin7 Omni

I felt Cin7 had better sales and support processes and was a more 'comprehensive' package. Plus their 3PL integration is custom made for you (at a cost of course).

Vorteile

I love the integrations, my entire system is linked between B2B, shipping, ecommerce platforms and the warehouse for distribution. Cin7 does the job of several people, and it does it fast and accurately. We'd be completely lost without CIN7. We researched other similar platforms but nothing comes close to CIN7.

Nachteile

There is little to dislike, but if I had to say something it would be that it is sometimes slow. It could be related to other factors. I would love it if there was app for tablet.

Vorteile

It has most of the features we need for our business. Integrations with all marketplaces we use and shipstation.

Nachteile

3 out of 4 integrations failing. Basic functionality like order status updates when shipped via Shipstation fails. Wrong inventory pulled when items sold on marketplaces. Cin7 support admitted connection bugs but couldn't fix them for over 45 days now.

In Betracht gezogene Alternativen

NetSuite

Warum Cin7 Omni gewählt wurde

Needed more integrations which inFlow don't have. As a warehouse management solution inFlow was perfect, now I understand it.

Zuvor genutzte Software

inFlow Inventory

Gründe für den Wechsel zu Cin7 Omni

Seemed like a good functionality/price combination. They've made a great presentation showing all the functionality we need. They forgot to mention that most of the functionality will be failing and when carrot sold, pulling beet worm inventory, even when mapping shows the right link from carrot to a carrot. I wish someone would post this kind of review before I made a choice.

Vorteile

We have been with Cin7 for several years now and although the initial customisation provides ongoing challenges for us, we have experienced really good customer service recently for any day to day issues and problems we encounter. The team get back promptly, mostly with a solution and otherwise with suggestions of what we can try to help get around issues.

Nachteile

As our system was so heavily customised initially, and parts of the planning side remain incomplete, the system doesn't provide a complete end to end solution for our business. This means a lot of workarounds to get the information required out of the system so planning takes longer than it should. There was a heavy reliance on one programmer which is always a dangerous position to be in and hopefully this is no longer the case moving forward.

Vorteile

cloud based - which at this point is about the only thing i liked - clearly not sufficient

Nachteile

Buyer beware. I signed up in spring of 2017 to use CIN7 for my two retail businesses. The first was an ok experience; the second was in onboarding stage for almost a year. At that point, in spring 2018, CIN7 announced that they were tripling our monthly charge for both accounts and there was nothing I could do. We tried to resolve and come to a compromise, and there was a complete lack of interest in hearing a customer’s point of view. So, after paying them multiple thousands of dollars, and investing additional thousands of dollars in training, we got to dump everything and go elsewhere. I’m still appalled when I think about their business practices and complete lack of respect for the customer relationship.

Vorteile

It provides you with open-ended functionality and is less restrictive. I am able to pull good reports and track my sales and products.
Sale orders are easy to generate

Nachteile

It is still a software full of bugs also they have had a huge increase in price one after the other. Their explanation is that they have so many more new features. the reality is we don't use any of the new plugin and or features but we went from paying lesser amount to now more amount.

We are locked in of course and it will take many months before we can move on which we will pay more a month for the functionality we use is grossly overpriced. with a phone call and two weeks notice to increase the price by more than 40%

Soon I am sure there will be more software makers on the market in this field to bring these ridiculous prices for these types of apps and I hope that day comes sooner rather than later.

Some cons in dot point
*layout for the category is out
*you cant have bundled products

Vorteile

It is the one-stop shopping of e-commerce and inventory management, every feature we were looking for we found with Cin7. All of the agents we dealt with were great and [SENSITIVE CONTENT] has made the process very simple for us and he has a great personality.

Nachteile

There is a learning curve that makes sense due to how many features there are however Cin7 has an efficient and thorough onboarding process.

Vorteile

It is upfront and can guide you with the ways through

Nachteile

It does not have a formal training sessions

Vorteile

I know the Cin7 for a couple of years. I can see guys are growing very fast and the management quite delays to the growing of the company. The company spending a lot of time to advertise the Cin7. In my opinion, the company does not spend enough time to develop the Cin7 and work with customers especially to make customization for them. The developers and support team quite late for the fast growing company. Simple things working very well, but if you want something special for your special business process Cin7 answer we can not do it. And at the same time, I receive the same answer for some simple things which should be done by default. The Cin7 developers develop firstly what more popular under the requests from customers, so this is just one way of communication. They do not ask all customers if they need something and do not share information what other customers ask from Cin7 to make for them. Because some of the customers just simply do not know what they could possibly have from Cin7 to make their business better they need to have a support from Cin7, otherwise, some companies will loosing money on something which Cin7 could possible automatise for them or show the short cut. So the priority of development not actually going the right way. Would like to see more options for users create their own interface, reports, etc. without asking Cin7 make it for them.
Cin7 can save a lot of time for the customers if Cin7 will work more to customization way.

Vorteile

Managing our 9 retail stores and warehouse is becoming very easy. This software has given us the platform and ability to scale with ease and at pace.
The Laybye System is amazing and easy to track and use. Not many systems offer this purchase option.
Seemless integration to xero and shopify make life a breeze.
We are able to monitor each sales person in real time and look at their performances over past months with 1 or 2 clicks.
The reporting is great and the Smart Buyer software has made our lives easier.
Stock management and the integrated warehousing is just awesome. We track every stock movement and know exactly where it is, down to the exact shelf at any given time.
An awesome product that keeps getting better and better.

Nachteile

Being in South Africa some times support takes awhile.
Small things change on updates sometimes throwing the entire system out which results in a week or two of waiting for fixes. They seem to be getting better at this.
Full integration has taken awhile but that is due to our complex business and the fact that we are learning and using every function Cin7 offers. We will never look back!

Vorteile

Powerful reporting functionality. Cloud based so good access.

Nachteile

Support. We have a bug list a mile long and we can't get anyone from Cin7 to respond. I'm actually reviewing here in the hope that having it in public will prompt Cin7 into getting back to us. We switched to their inventory management system but trying to get help to make the program work to the requirements of our business has been a nightmare. Unless this suits your needs perfectly straight-out-of-the-box I recommend you look elsewhere.

In Betracht gezogene Alternativen

Geckoboard

Warum Cin7 Omni gewählt wurde

need to integrate with Xero accounting software.

Gründe für den Wechsel zu Cin7 Omni

It appeared to have better method of dealing with our specific taxation requirements. Ironically we were heavily influenced in the decision by the dedicated onboarding process which has turned into our biggest issue.

Vorteile

The product is easy to use. We do all our order processing and invoicing in Cin7. It makes it easier to use one platform when selling through multiple channels.

Nachteile

I am not always confident that Cin7 integrated with the different platforms we sell through. Recently I discovered that Cin7 stopped integrating with Ebay so I had to set this up again.

Vorteile

The combination of POS and inventory management in one package was essential for us, and also the fact that it is linked to Xero. Landed cost is also a large benefit as we import in euros, sell in GBP and need to include freight and custom costs in the cost price, which Cin7 handles superbly. Also, units of measure are important , to enable us to buy in units, but sell in units, metres or boxes.

Nachteile

Support is difficult as it is by email only.

Vorteile

Front end POS works well. Staff seem to like the POS but not the back end of the system.

Nachteile

WE have several stores but only use 7 at one due to the fact it does not allow to run separate pricing or sales at individual stores, everything is set at the one price. Example if store A wants to run a special on a product. It has to do it manually or all the other stores have to run the same promotion.
Also if store B wants to sell a item for an extra 50cents to cover freight costs, no can do.

Vorteile

Fully featured software. They really have thought of every eventuality and cater for it. There are so many things you can do with this software.

Nachteile

It's so big and bitty that it doesn't feel good or easy to use. It is stable and reliable but doesn't feel that way. It has so many features that it's really difficult to set up and not that easy to learn to use. It's not the most intuitive software.

Vorteile

A cloud-based solution that is easy to use and understand, offers out-of-the-box integrations with EDI and other API-connected systems. This has ultimately helped to further develop and systemise often complex and time consuming, manual workflows and processes.
The onboarding experience has been a positive one, often breaking down complicated processes into bite-sized implementation goals which are easy to understand and achieve. In addition to the face-time with CIN7's onboarding team there are plenty of videos and learning modules to guide you through the set up and ongoing use of the platform.
CIN7 is a breath of fresh air compared to some of the more legacy systems out there that are cumbersome and heavy to implement and run.

Nachteile

There are some features/functions that require nuanced setup during onboarding that are not obvious unless thoroughly uncovered and discussed during the exploration phase.
Would love to see a more intuitive interface - some things aren't completely obvious - after an explanation they do make sense, however require some remembering to repeat in the future.

In Betracht gezogene Alternativen

NetSuite

Gründe für den Wechsel zu Cin7 Omni

Previous experience and use of Cin7, ease of use, cloud-based platform

Vorteile

Great functionality

Nachteile

Sometimes it does go down but this is on very few occasions and recently it has stopped all together

Vorteile

Cin7's greatest capability is its ease of use. From the start, our employees are able to have a strong grasp of the system.

Nachteile

Communication. We use cin7 for all of our business operations. From warehouse management, delivery scheduling, all the way to backend sales. Cin7 must implement a way for its users to communicate and plan activities better.

Vorteile

Once you have loaded your products into the Cin7 system, you are able to closely track your products by location and quantity. It makes the process so much easier for sales staff who are able to see quantities and where quantities are located as they create sales orders.

Nachteile

For people without accounting knowledge navigating the system can be a but intimidating but once you are trained and have the knowledge, the benefits far outweigh this cost.

Vorteile

Very simple with skus on all the products
Great solution for multi-channel selling
Saves so much time and operating costs
Once the setup was complete it works like a charm.
No more worries when a last item sells on a channel as Cin7
Reports on product sales provide info to make better decisions

Nachteile

Initial set up does need support
No phone support unless you upgrade your plan

Vorteile

Simple to use and the customer service is great.

Nachteile

Finding the time to implement all the benefits.

Vorteile

user interface - continues invation of the product - some customer service people are very awesome and switched on - mulitcurrency use -

Nachteile

lake of integration to software - simple emailing jobs to warehouse is difficult - no job stage is driven actions possible - reporting per branch as default is not possible (you see always all branches, all your products incl and all the inventory) and need to be adjusted everytime you run the report - customer service can be very unresponsive

Vorteile

I switched and so far am enjoying the reporting - basically you can customize your reports to whatever information that you need. I am still working on setting up a great CRM details, but other than that the QBO integration is great as well.

Nachteile

My sizing for shoes are 10, 10.5, 11, 11.5 and all the half sizes end up being at the end of the list when creating orders - they do not stay in numerical order.

Cant just easily click the stock and change the number, you have to export and then import. It is not too tedious but i would like to be able to just edit stock easily if i see one error in one shoe a certain day.

Vorteile

I worked on the project with [SENSITIVE CONTENT], who was a wealth of knowledge, making the integration process seamless, communication was clear, and GO live was made so much easier and stress free with his support and fast replies. He made the whole experience a lot less daunting and was fast to offer solutions and find fixes to anything not working initially extremely quickly, which is so important in a fast paced business, that switched operational procedures overnight with this amazing software.

Nachteile

There is nothing I have found so far, in fact I am sure I will find much more to like.

Vorteile

It's easy to use, easy to navigate and has a pretty good reporting suite - however the reports are not always accurate which create doubt in the system accuracy.

Nachteile

There always appears to be an issue with the system. Service tickets for help are not actioned in a timely fashion. Upgrades t the system have created issues to the system after upgrades are deployed.

Vorteile

Nothing. From support to features, this software has to be one of the worst out there. I suspect all the reviews are all paid. There is no way anyone can like this as an inventory management software - it doesn't even work

Nachteile

Everything.

The system does not calculate inventory correct - known issue and they are "working on it with high priority" since August of 2018. Until then, you are expected to "deal with it" and give you "work-arounds" that takes 5 additional steps and MUST be done EXACTLY or your invenotry will be allocated twice.

There is no support system - it's basically just emails. Their average support ticket per customer is 2 x a month and they brag that this is "good" - RUN. Any system that thinks having 2 issues a month with a system that should just work, I would never recommend.

We actually use this system heavily and I have 2 support tickets at a minimum a week.

There's NOTHING intuitive with the system. Do a demo, look at the user interface and go with your intuition. When you have a system that feels like your in The 90's you in for a world of trouble.

Vorteile

Basic stuff works ok . Pretty stable cloud plate form . Good view of products purchased from customers in Crm

Nachteile

Not even sure if we can use it , for on account customers ( 4 +years later ) intergration to Shopify poor . Stocktake module good luck .
Smart buyer no good if you have more that one store . View on location stock when doing adjustments useless . Ebay module is for downloading orders only . Lots of bugs in general . Pay for premium support and still seem to go around in circles