Act!

Vorteile

Act! allows the entry of up to date notes and a quick way to review the history of a contact. I have also been able to customize the data fields to suit my company's needs.

Nachteile

I have found a work-around to enable the dialer to work with an external USB modem but it is not straight forward.

Vorteile

I've been using acts for over 30 years. I like its flexibility and how it has grown over the years. I do wish it had a better mobile application. It doesn't match the desktop well enough. The thing I like best is the customer support if you are a premium member. But it is very costly.

Nachteile

The price has gotten almost prohibitive. Other programs are much more affordable. The mobile app for your phone is not up to the high standards that I have come to expect from act for over 30 years.

In Betracht gezogene Alternativen

HubSpot CRM

Gründe für den Wechsel zu Act!

It's tough to switch after 35 years. But I'm going to do it anyhow because the cost is not prohibitive

Vorteile

ACT is a great way to manage your contacts and opportunities. We like the easy of the system for entering information whether it is a contact, a meeting or an opportunity.

Nachteile

We actually don't use ACT to its fullest capabilities. I am sure there is something, I haven't found it yet.

Vorteile

ACT program is normally easy to use and I have not had any problems

Nachteile

The fact I have to switch between screens while talking to a client.

Vorteile

All in one affordable solution for a CRM with AMA.

Nachteile

APC does not have all the functionality of the Desktop version. Therefore we have RDB's and sync so that we have the extra functionality. Often times the ACT servers are too busy for us to sync successfully during the day. We have to wait until after hours to sync.

Vorteile

Act! keeps me organized, despite all of the people I work with each day. It helps me keep track of all the quotes, orders and to-dos so I don’t miss important deadlines.

Nachteile

I really don’t have any. Honestly if I did not have Act!, I would not be able to stay on top of all the activity going on in my daily workload. I would end up losing contacts as well as missing many of my customer needs.

Vorteile

The information that is logged, the communication history is vital!
ACT is the best product I've ever used and I've been using it for 12 years!

Nachteile

Nothing and I mean nothing!!!!
The system has never let me down but I have to admit, you only get what you as the user input in!!!!

Vorteile

I have been using ACT since early 1990's and is still my "Go To" for contact management.

Nachteile

I wish the iPhone app would interact with the native app and not have to use a 3rd party interface.

Vorteile

Keeps everthing in one place for my business.

Nachteile

Can be a little slow and drags on my computers resources

Vorteile

Ease of use and we have used it since 2006 when we had 38 employees

Nachteile

getting use to the cloud version since we were on the 2013 on our server

Vorteile

One stop location for all necessary client details and records

Nachteile

I don't use it to it's full capability. My problem, not theprogram

Vorteile

Online features make it easy to access data.

Nachteile

The UI could have some significant improvements. Immediate suggestions for the online version would be:

- Include keyboard shortcuts
- Ability to clear the search function with the click of a button
- Improve layout editing more user friendly

Vorteile

What's not to like First of all Client set up is a breeze! Once entered all notes are time dated. To email your client their is an Icon click on it and it automatically opens up Outlook and fills out the email address. Send and email and it keeps a copy of the email you sent to them and or received from them time dated. It allows you to set have set groups of which you can email everyone in that group. For instance maybe you have people who use tank cars, people may use box cars or need certain products you can have send a blast just to those people with a simple click on the group or groups. Want to see the locations a client there is an ico click on that a google maps opens and you can do a satellite view. Suffice it to say it does everything but wash the dishes.

Nachteile

Nothing! The survey is asking for a min of 40 words to describe what I don't like ok its not free!

Vorteile

There to explain and assist, wherever I have needed them to be.

Nachteile

My only comment is about a design change in 2022, but as indicated, with the help of this organization it was resolved.

Vorteile

We can adapt the layout to our needs and the support from [sensitive content hidden] is absolutely fantastic, even if it is a small query. It works well with our records with dates etc and getting the reports we require is perfect

Nachteile

There are no cons as we have adapted the system to suit our needs with the help of [sensitive content hidden]

Vorteile

I love how simple it is to get started with this program. It is a great database for the business that has NEVER used one. It keeps all my information, notes, contact information and documents all in one place. I have used it in three business that previously had nothing but spreadsheets.

Nachteile

The program does so much, that someone is not technologically savvy has trouble using all the features. I think more people would be willing to "give it a "try" if tech support was free.

Vorteile

Contact management across numerous platforms.

Nachteile

Mobile app needs work. Too cumbersome to enter contact data and tracking.

Vorteile

I have been using ACT since 1995. It has been a central part of my business. Act allows one to keep the essential data on contacts and has easy many methods for looking up customers or information that might be elusive when one has several thousand contacts..

Nachteile

Over the years updates were often sketchy. Today those issues have been solved.

Vorteile

Act imports large data at once... without loss of any records. Stable, desktop version. Create shortcuts.

Nachteile

Everything is fine. It was hard to contact sales department due to high call volume but they did get back to me quickly.

Vorteile

ACT! is working hard to make itself my highly valued CRM/Partner. Frequent functionality upgrades and increased reliability. Excellent technical assistance.
Expanded training videos and knowledge database. Act CRM is well integrated with Marketing Automation. It is not an add-on, but is central to and easy to use.

Nachteile

I have used ACT! for a long time. For much of the time, I was intimidated by its complications. Weak training did not help. A steep learning curve also required that I learn by trial and error. Much time was wasted learning to use ACT!'s power. ACT! 's muscle was hidden by requiring that I learn on my own instead of having good training.
ACT! would benefit from seeking out suggestions from users as to improvements in training. Some of these stunning features took forever to learn on my own.

Vorteile

Main features are easy to use such as adding companies and contacts. Lots of training videos available.

Nachteile

Some features feel a bit clunky but this could be a system issue rather than the software itself.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Zoho CRM, HubSpot Sales Hub und HubSpot CRM

Gründe für den Wechsel zu Act!

Price - Most of the alternative products out there have multiple subscription fees for different teams, Act was a universal CRM and for a small business this is just what we need. Act was also a more cost effective product.

Vorteile

I have used several versions of Act for years now. I like the easy conversions of making excel spreadsheets to share data.

Nachteile

The Cons go back to the very early versions.

Vorteile

The act database is one area to keep all files and information. It is tied to Outlook and saves all emails under contact as well.

Nachteile

That you have to pay for each feature that you might want to use.

Vorteile

It literally runs all aspects of my life seamlessly.
The recent upgrade was assisted by your technician, [sensitive content hidden]. I have been resisting an upgrade for years (I think I was on 20 because I was concerned of a failure during the process. He was outstanding and to sum up my impression of him in succinctly:
very Patient, very intelligent and very knowledgeable

Nachteile

Nothing

Vorteile

We have used the system for year and it is a fantastic way to manage our customer database. You can keep things very simple or you can integrate the system to run your complete business.

Nachteile

The initial setup modifying the fields can be a little confusing at first but once you get into a rhythm it doesn't take too long.

Vorteile

always outstanding customer support. ALWAYS

Nachteile

nothing. Everything is awesome and nothing I like "least" about ACT

Vorteile

We have been using Act Desktop for years. We recently converted to the online program to allow for easy coordination between partners. I was able to instruct an 80 year old man-set in his ways- how to use the new version within 30 minutes with very few questions. That in itself is worth the price!

Nachteile

So far, I haven’t seen anything that I don’t like.

Vorteile

ACT keeps my D-Base and does so very well.

Nachteile

I have trouble using much beyond basic features.

Vorteile

To use as a true CRM to manage my relationship with my clients.

Nachteile

Problems with the integration with Microsoft

Vorteile

very easy to use the sales and support staff are great based locally

Nachteile

no features in ACT! that are not liked all very well though out

Vorteile

Intuitive, easy to use, has all the basics you need and offers nice enhancements and upgrades

Nachteile

its a little glitchy at times, pages don't refresh properly, when viewing lists, such as contacts, the field columns (email, phone, address, etc.) sizing is slow and clunky for the browser based web version, also could use an graphical update, looks a little dated

Vorteile

the basic CRM function, the basic CRM function

Nachteile

priced a little high, some minor bugs still in the product, differences between Web and local PC app

Vorteile

As a result of my virtual illiteracy, I like being to make a call & have a competent, knowledgeable tech FIX my issues

Nachteile

The updates are a PIA

luckily the staff compensates for my lack of computer savvy

Vorteile

Easy to use for my purposes. I only use it to store contacts and create history files

Nachteile

I have had many cases where the remote database would stop working with the cloud. Always fixed by ACT, but frustrating. Also, I repeatedly have situations where ACT hangs, and often I have to close it out and start again. This has probably happened over 50 times. When I call ACT for support, it gets resolved, but I never get a good answer why it is doing this.

Vorteile

Has some good capabilities in CRM and email marketing

Nachteile

Its a little clunky the interface and could do with some redesign to make it more streamlined and user friendly

Vorteile

The ability to bespoke the database fields and desgn layout with its Marketing Autonation module.

Nachteile

Its use of SQL server software which can be very tempramental

Vorteile

It is easy to understand and use. You can add fields on any screen and it's user friendly.

Nachteile

Integration with exchange is unreliable. Support is spotty at best.

Vorteile

User friendly and has alot of functions that we still have not hit on

Nachteile

I don't find there is anything not to like, the functionalities are vast and we as a business have not hit on them by far.

Vorteile

ACT has provided our small business with a way to track and manage our candidates efficiently. 20 years of using the database is priceless

Nachteile

Very little is a con, when you have an issue, you can suggest an idea or a 3rd party will pick it up

Vorteile

Simple, easy to use. In the cloud and backed up so I can pull it up on any device.

Nachteile

Sometimes it doesn't want to change company names when you are doing a search.

Vorteile

Customer contact history and email records.

Nachteile

Occasional glitch in performance. Some minor performance errors that were largely corrected by support personnel.

Vorteile

I've been using Act for many years and the ease of use and synchronizing to Outlook makes it a very convenient tool for managing customer databases.

Nachteile

Act tends to be behind in keeping up with being compatible with new releases of Windows and Windows-related programs.

Vorteile

[sensitive content hidden] was awesome to work with on getting me to the cloud and understanding what I wanted, he did it all on the technical side , I also commend [sensitive content hidden] on the sales side he was excellent at explaining my options

Nachteile

I called Enhanced support about 4 other times, and they were ok but really did not understand what I was trying to accomplish (Reason why I called 4 xs ) but once I got [sensitive content hidden] we spoke , He understood and did it while also teaching me

Vorteile

As a company who deals with a LOT of different third party vendors, I can genuinely say the customer support at ACT was absolutely top notch and couldnt fault them. Went out of their way to solve the problem we had after a powercut and even though it turned out to be a complicated job they were professional at all times, knowledgeable and efficient.

Nachteile

I do not have anything bad to say about ACT!

Vorteile

For years act has been a very simple program and very easy to customize to my business needs. Tech support is always great

Nachteile

Limited search ability and internet interaction

Vorteile

ACT! is the best CRM available and has stood the test of decades. No other CRM comes close. It's report structure is unmatched as is the customizable features. ALSO - exporting and backup are relatively easy to use. It has a very nice user-intuitive interface.

Nachteile

ACT! is no longer available as a purchasable software but only as a subscription. Also the syncing of clients from email would be nice as well as better syncing between email client and ACT!

Vorteile

Keeps me up to date with follow-ups.

I don't have anything else to add.

Nachteile

Coordinating issues between outlook and ACT

Vorteile

Ease of use for controlling customer service

Nachteile

Increasing cost of the product other than that great product

Vorteile

J'utilise act depuis 25 ans.
J'en suis de moins en moins content.

Nachteile

l'envoi de mail en nombre que j'utilisai beaucoup ne fonctionne plus.

Le but des vendeur est de pousser les entreprises à utilise Marketing automation que Act facture au prix fort

Vorteile

Luke helped me throughout the process, offering rapid replies & answering any queries. I felt he went above and beyond by creating videos himself to show me how to use certain features around ACT that I was not sure on.

Nachteile

It can sometimes be slow to load up ACT when first opening.