Sana Commerce

Vorteile

The Sana University has hundreds of youtube videos that tought me all aspects of Sana. The videos are extremely helpful.

The ease of customization, page builder is a key aspect of the software. No coding is required and still extremely versatile.
Elements on the pages, or products can be shown to all or part of the customers based on their customer group or geographic location. All this at a click of a button.
Translation into another language are easily added, when needed.
Being a hosted solution, there was no server management which was amazing.

Nachteile

There is nothing I can find that I did not like about Sana. We had 0 downtime in the 12 months we have been using the product.

Vorteile

The way Sana works so well with Business Central 365. I also had the pleasure of working with NAV2018 and Sana. That was also good but with BC there are so many cool new features and possibilities.
The customer service is also excellent.

Nachteile

I feel there there needs to be more focus on the tablet / mobile phone design of various pages and the general setup.
The responsive designs are not always good enough for our needs.

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Vorteile

Intergration with Dynamics Nav was easy to setup. For basic use Sana is good to work with.

Nachteile

Reporting/Analytic is not possible. There is no way to do any research on customers, products and sales.
We use Sana commerce 9.3 and add-ons are not updated anymore. Upgrade to Cloud Commerce would be very expensive. Creating a website in different languages is a pain in the ... Constantly switching between languages, reloading pages, just to update one article.

Vorteile

The software works beautifully within Microsoft Business Central. It is cloud bases and keeps on improving. The interface is easy to use and helps to make building a website no problem

Nachteile

Grouping options. Not as easy as other systems to use for the multi channel (the auto uploading of files failed)

Vorteile

There is a lot of flexibility with setup and administration by the user. We can set up our menu structure, product pages and item detail page. We can change the click through boxes on the home screen based upon current promotions. Sana pulls quantity and pricing directly from our NAV/ERP system instead of syncing which leads to better data quality and less order errors.

Nachteile

I like to be able to do more filtering in the side bar. While we operate a B2B site, our customers are expecting many of the same functionality as the B2C sites they use as consumers. Today the best websites seem to be based on how quickly a person can find an item using a search bar and filters. We're currently working on this with Sana and implementing another product, Perfion, to assist with better data management and increasing searching/filtering capabilities.

Vorteile

By far the best e-commerce platform that integrates fully with sap business one. The new sana cloud platform is super modern and gives us a lot of flexibility to design with limited coding while offering our customers a dynamic experience.

Sana has a really modern look and feel along with constant innovation that is super specific to sap B1 and our needs.

Nachteile

sana team has done a great job to get us through any pain points. So at this time none to relay

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Vorteile

I like that it integrates directly into SAP Business One.

Nachteile

Adding items is a bit cumbersome when building a customer specific webstore. I also wish business partners were able to see their part numbers that are tracked within SAP Business One.

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Vorteile

If you are an Administrator or an end user, the tool is very simple to use, very intuitive, the native integration with our ERP's is the best.

Nachteile

Perhaps the dependency on SANA could be high, the more functionality we develop, the higher the cost of maintaining the product.

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Vorteile

We were able to build two stores, an ordering portal for our distributors and a simple ecommerce engine for the public. This allowed for greater flexibility in design and messaging.

Nachteile

We are on an old version so having alt tags from some images is not available in our version. We are upgrading though and all the functionality we wanted will be available.

Vorteile

It has a lot of B2B and B2C features, this way you can offer your clients what they need. The look and feel is simple and helpful and the one step checkout is good for CR%
Offers a lot of customization, especially if you have an ERP system

Nachteile

We had very customized ERP rules and asked for a lot of "bad customizations". When we realized our error and tried to go back, there is no default option to go back, You have to ask for a entirely new development.

Also the development service is only available at tuesdays and thursdays, that makes the fixes and devs really slow.

Vorteile

Es una plataforma sumamente facil de manejar su diseño y estructura hacen facil la compra y venta por medio de internet.
La experiencia de compra es practica y amigable tanto para el cliente como el vendedor.
Siempre tenemos soporte técnico en todo momento para resolver los problemas y dudas.
Sana Commerce siempre ofrece estrategias para seguir mejorando y vender más.

Nachteile

La plataforma no ofrece de manera inicial ordenar los productos de venta por precio o por existencia.
Se tiene que adquirir una adaptación con costo para poder tener esta simple función.

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Vorteile

Ease of use
Links into our SAP business One system with ease

Nachteile

The costs of customisation
Downtime with connection dropping

Vorteile

The easy of use and the integration with our ERP.

Nachteile

Customizing business rules is the most challenging because it requires developers to be involved in the process.

Vorteile

The B2B Polvo shop, which is the Sana shop. The changes for pricing is done every day in the ERP now. Especially with the supply chain issues in the world. If the but the buying prices go up, the sales price goes up as well, except for some customers. But basically, if a client logs in, he sees the price that is currently in the ERP. There's no discrepancy between what is going on for us and the customer. Sana uses a web service that is just firing a request and gets the answer with the price of the customer. In that sense, it's more rigid and less time consuming.

Nachteile

The e-commerce consultants could be better integrated with the customers' teams so they know what will work for the B2B processes and that way the customizations will have a better fit to serve the customer of the customer.

Vorteile

One of the big features for us is the instant online orders in our ERP without any delay. Easily integrated with our ERP

Nachteile

There are some features/elements which I wish you could select when building web pages such as tabbed content

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Vorteile

Even those unfamiliar with programming languages ​​with little computer skills can use it. Easy to set up and use, I use it every day!

Nachteile

The Sana University program for content learning is a little too elaborate. Better to gain experience in the test area using the manuals available online.

Vorteile

It is simple to implement and provides strong linkage to our back office system

Nachteile

On this version, the ability / expense involved in customizing the user interface. This is only a problem with our B2C environments, not with our B2B sites

Vorteile

The standard features and templates SANA has out of the box make set up and changes extremely simple

Nachteile

It wont do everything you want, but they do release regular updates to improve and keep moving forward

Vorteile

I really like the complete integration with our ERP-package and the user-friendly features. Happy to see that many SEO-friendly features are implemented.

Nachteile

Sometimes it's difficult to modify something in lay-out or integrations with other software. The connection between Sana and mailchimp should be more

Vorteile

Fully functional e-merchant software, total package, managing inventory, back orders, POS and solid projection features

Nachteile

Pricey. There is alot of other software out there for much less money,
However, the lower tier price options are very affordable, once you get past a certain threshold, prepare to pay for it.

Vorteile

Software is easily to install and to configure.

Nachteile

Functionality is a bit limited, and development is not easy because you have to work with several party's.

Vorteile

I like the ease of integration with our ERP system. all the data comes from our ERP. This eliminates redundant data.

Nachteile

We are on a older version and that version is not highly configurable from a marketing perspective. This should be resolved with the new version coming out in 2020

Vorteile

Standard integration Dynamics AX and Perfion. Fits in our IT Strategy. Very professional people on the Sana team. Fast implementation, no surprises.

Nachteile

You need customizations for (from our point of view) small changes that need a lot of overhead (project, calculation, etc.).

Vorteile

The software is easy to use, effective and has a great design.

Nachteile

I don't have anything I don't like about the Sana software.

Vorteile

Completely integrated in our MS Dynamics AX 2009

Nachteile

Customisation in HTML environment was quite complicated - not easy to learn / understand

Vorteile

esta plataforma es demaciado intuitiva, su soporte siempre esta habilitado y contestan rapido.

Nachteile

su vercion gratuita no ofrece el filtro necesario para organizar los productos por precio o existencia.

Vorteile

I like the flexibility of the content management admin, being able to edit/create things on the page or in the admin panel. It makes building a web store very easy.

Nachteile

Honestly the only thing I can really think of that would be nice is making pictures easier to get uploaded to items. It can be time consuming getting all the file names changed to the correct format.

Vorteile

In our experience, Sana works best. Sana has really worked well for us. We hardly have any errors that needs to be debugged. Our IT department is not wasting resources doing maintenance of the platform.
Due to the ERP integration we almost never experience any orders errors. We can focus fully on making the customers happy and optimizing the web store.

Sana always make suggestions that work best for our customers. They are always able to come up with a solution that helps us out. For example on-site search is really working well for us based on improvements Sana Commerce did, customers that search are converting at 13% compared to customers that do not search converting at 1-2%

Nachteile

When we initially started with Sana, there is an expense to set it all up and IT gets involved, but Sana makes it all easy after that.

Vorteile

After using this software for over 5 years we decided to upgrade to the latest version of SANA. This new version offers new capabilities which perfectly match today's web shop requirements and our E-business model.
The software fits seamlessly with our business processes and our wishes with regards to our sales techniques and (E) marketing strategy.

We’re currently in the middle of the new implementation which all as goes according to plan.
The software connects seamlessly with our Dynamix AX ERP system, and gives us the opportunity to extend our product range with ease, and with it also the opportunity to expand our business as well.

The software offers many possibilities and is also very easy to use.
A big advantage is that SANA continues to develop and thus meets today's E-commerce needs.
Most importantly, SANA has a solution for every problem.
This gives us a very pleasant feeling.

Nachteile

After using this software for over 5 years we never encountered any serious issues. Most of the minor issues we encountered where directly resolved by SANA.
Naturally, the E-commerce landscape has changed over the past years, with the demand for new innovative solutions increasing.
But SANA naturally responds to this by offering these new technologies in the form of upgrades.

Vorteile

Sana's solution provides a beautiful and seamless integration into MS Dynamics AX. We are on AX 2012 R3 CU13.
Some things we appreciate about the product:
* The flexibility to decide which products (and product categories) are visible in the web store.
* The ability to show stock levels or not. When we choose to show stock levels, we can dictate the wording presented to the customer.
* Real-time interaction with AX in regards to: stock levels, quotation and sales order creation, and customer access to historical information such as packing slips and invoices.

We were very impressed with both our implementation Project Manager and Functional Consultant. Without the two of them, I don't think we'd have made our go-live date.

Sana also provides an online help tool that is the best I've ever seen. We used it countless times during the implementation and after as a quick reference.

Nachteile

Sana provides a product they call Sana University. Sana requires the customer implementation team to go through Sana University to understand the product and how it integrates with your ERP. Sana University is a self-guided tool.

While this product is quite impressive, the process was overwhelming to the implementation team. There is so much information that we had to go through it twice to feel like we had a handle on the product. That being said, I don't have a suggestion on how else to handle the initial training.

Vorteile

The in site editor is great! The platform's ease of use, integration with our NAV ERP, and the consistency\uptime. We rarely have issues and if we do we get immediate notifications that are generally telling us something's wrong on our end with our ERP or connectivity. Sana's customer support and our account manager are as good as it gets and we could not be more please with the support we've been given throughout the relationship.

Nachteile

The framework is complex as is the learning curve.

Vorteile

The usage and maintenance of a product catalogue is very important for us. After cleaning and updating our master data, we were able to publish the relevant data to our customers. Now we were able to stop sending product- and price list to our customers.

Nachteile

For us it is important to have a smooth portal for interaction to our customers. Seamless integration with CRM, ERP and PIM is very important without having complex integration solutions.

Vorteile

For someone being responsible for the ERP, the direct integration is no doubt the most valuable aspect of SANA's solution. Automatic sync of all the necessary information such as customer accounts, item atock and prices etc is definitely making everyone's life easier. Personally, I can't imagine amount of work and effort that have to be put in the solutions that do not have direct ERP integration. Updating your stock levels for example, blocks manpower that could be used elsewhere. The sales campaignes can be easily planned and managed beforehand, with correct discount being automatically applied and visible in the shop on the chosen time and date. The same as managing your customer assortment for your B2B and B2C customers.

Nachteile

The biggest pro for the solution is also a con to some extent. When all the data in the e-commerce is directly integrated into ERP you must be sure that all the processes and information on the ERP side are correct and set up in the right way for your customers to use it.

Vorteile

The Sana Commerce product is well laid out and easy to use. The Sana team are very attentive and helpful with queries and questions. Due to the nature of our business we have needed very specific modifications and the developers always deliver to a high standard.

Nachteile

There could be wider range of "ready-to-go" applications or connections rather than needing to add/integrate some of them. I find the "help" section and documentation could be better. I often search within the help area before reaching out, but my answer is sometimes not there. Or it is there but not returned when using search function.

Vorteile

the best thing is that it respects all the ERP configuration (customers, discounts and articles, etc.)

Nachteile

It is good for B2B or B2C ecommerce, but it is difficult to have them together

Vorteile

Fast set up if you work in ERP-standard, flexible if you have and individual standard. Great tutorials for implementation and CMS onboarding. CMS from shop ware is very easy to use. Customer Support is very organized.

Nachteile

Customizations due to individual company ERP adaption take some time and sometimes need to be prioritized by project manager.

Vorteile

Implementation was handled by Sana and was done very efficiently, any problems on launch were dealt with swiftly. Their support service is fantastic.
We also like the simplicity of use, making the front end look clean and professional is easy.

Nachteile

Some more flexible design options without any coding required would be preferred, I believe this is being addressed in a coming update as of Nov 2020.

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Vorteile

The site looks clean and feels great to use, very quick thanks to some recent updates. Feedback from our customers has been excellent and it has really helped to improve our online presence.

The integration with our ERP is perfect and saves a huge amount of time and errors.

Nachteile

Not sure how it could be implemented, but easier access to the CSS might help to tweak to design of some elements.

Vorteile

We were able to replace our fragmented E-commerce solution with 1 framework

Nachteile

It was quite difficult to embed all front-end design wishes on the platform

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Vorteile

It is a good software, with good price, and great conexion with SAP

Nachteile

They require to work on SEO, and improve options

Vorteile

Especially the new SCC Version is easy to use.
There is a lot of help from tutorials as well as from the team.
The performance is excellent.

Nachteile

Its got good connectors to our ERP, but a build in PIM would make this the best ever.

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Vorteile

the platform is easy in use. Support and project management are good in helping developing custum made tools

Nachteile

the software is ridgid, there as and user it is "hard" to change design or wire frames

Vorteile

full integration between Sana and ERP. Item data is always up to date, inventory always accurate.

Nachteile

Design features have some limitations that only appear after purchase

Vorteile

I like the facility to implement on MS Dynamics Ax , you don't need to customize a lot the ERP because SANA Includes a high level of integration with MS Dynamics AX And it is to easy to included the discount policies of each customer and others information from the ERP.

Nachteile

The SAnA support some times take a log pf time to solve my issues

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Vorteile

It connects perfectly with our ERP and makes our internal processes so easy. We don't have to worry about updating the inventory info or stuff like that.

Nachteile

Maybe the support can be a little bit delayed as most information is on english and our main language is spanish. Sometimes things can be lost in translation but we were always able to solve the issues. I always recommend having someone with high english profficiency on english if you are from a non english speaking country.

Vorteile

The live connection with our ERP system, SAP Business One, makes it possible to easily & quickly manage all the changes in our large database of products, prices, availability and customers

Nachteile

Customizations can take some time and the cost can also add-up, so it's important to optimally use the standard features & options

Vorteile

Complete training suite for partners
Very intuitive help
Out of the box design and functionality that match with the features requested by most customers

Nachteile

Dependant on Web Services
Slow (IIS)
No customizations can be made on Sana (just NAV or other ERP)

Vorteile

Easy admin panel to update and make changes
Ease of integration to DAX
Ease of customizations

Nachteile

I still don't feel like I've fully optimized the design ability and there are some constraints to the white space that is available out of the box.

Vorteile

We were able to get from purchase to first sale in just a few months. Even though we needed to customize, we were still able to move rapidly.

Nachteile

There are some great features such as the in-site editor but I wish it allowed even more control over small aspects of the site.

Vorteile

We really like working with [SENSITIVE CONTENT HIDDEN] on support, his expert knowledge of the platform has helped us use SANA to its full capabilities. Also having SANA University is a wonderful resource for boosting knowledge of the platform.

Nachteile

Sometimes the flexipage feature can be confusing.