Planview IdeaPlace

Vorteile

It's not too complicated. You can ramp up very quickly on a learning curve. Once you've done 1-2 Challenges, setting one up is "old hat".

Nachteile

The only thing that I haven't tried, because it seems too daunting, is to try a local language specific challenge. So far we've only run them in English.

Vorteile

If you are looking to crowdsource ideas and insights, it's the complete product.

People across the business from all different backgrounds - call centre agents, van drivers, sales people, engineers, they all use it and the feedback has only every been very positive.

Unlike other tools in the same category, it's not just about collecting ideas. There's functionality in the system to manage the end to end lifecycle of ideas. Collecting more and more ideas simply isn't sustainable. You need to demonstrate the process works as well.

Nachteile

I'm splitting hairs because all mature, enterprise scale software packages have corners of the product which are clunky or hardly used and Spigit is no exception to that rule.

Vorteile

I was able to self-teach myself how to navigate and configure the software. It also works great for idea management and progression- the voting and collaboration is a powerful tool that provides quick feedback. We've been able to use the platform for both Innovation Challenges and as a Project Tracker. The project section of the site captures key Initiation details about each project and enable us to review and assess validity of each proposed project.

Nachteile

The terminology; a definitions manual would be great to explain the community hierarchy and roles within the system. The admin training provided was very basic; it would be good if it was more specialised and not just targeted at beginners.

Vorteile

- end-to-end management of challenges/programs (application management -> evaluations -> ranking -> selection)
- community management, including voting and comments
- great support from Spigit managers who are always ready to give you a good piece of advice
- sophisticated reporting system (you can get any information you want, however sometimes it is not very straight-forward :) )

Nachteile

As any platform, Spigit has some bugs that are normally being fixed by the team very quickly.
Some additional functionality might be useful (task assignment based on multiple conditions, geography, etc.)
More user-friendly reporting (sometime it takes time to understand how to to do this or that report)

Vorteile

Scalable and sustainable - enabled us to engage at a scale simply not possible without innovation and in a way that is sustainable in terms of resources and integration back into the business - also very intuitive to end users - our crowd loves getting onto the platform to collaborate. Best part of Spigit is their Customer Success model - you aren't just getting a crowd-sourcing innovation platform, you are getting a true solution with strategic support from folks who are experts in their field and dig in to understand your specific goals and challenges.

Nachteile

The admin side is a little less intuitive / takes some training and time to get comfortable. Fortunately they have amazing resources available - from online content to a comprehensive knowledgebase to highly responsive support team to customer success managers who are always in your corner, you can always get what you need within 48 hours - often faster. And the in person training gives you a chance to be hands on with the software so you can retain what you are learning.

Vorteile

The software is fairly easy to use and navigate from a user's perspective. It has a somewhat similar feel to other social medial platforms and appeals to team members in this way. I really appreciate the ability to generate customized reports during and after challenges as well within Insights, the analytics platform of the Spigit software. This allows for open communication to sponsors around participation from the crowd and can signal a need for additional communication if challenge activity is low. It is very interactive overall and makes for a fun user experience while posting ideas and collaborating with others!

Nachteile

From an Admin perspective, there are some fields that are "locked in" the idea submission form, which can be frustrating at times when sponsors don't want those visible to team members for their particular challenge. There are also some features like conditional drop downs that aren't currently unavailable that would be helpful to have for certain challenges.

Vorteile

The ability to easily create feedback sessions that are customized to the business need. For instance, survey questions can be free form vs. multiple choice; individuals can be tagged to receive feedback on certain categories; we can add unique pictures or change the time a challenge runs. It's super easy to use and has so much functionality. It supports deep engagement across teams and stakeholders and all the added functionality (such as email alerts for tagged posts or metrics to see how many ideas have been upvoted) make it a fantastic tool.

Nachteile

This software is great and can think of no improvements. Maybe the only suggestion is to have a functionality to allow for anonymous feedback - however, this should be up to the administrator of a challenge/idea to permit anonymous responses or not.

Vorteile

The platform is easily customized to suit your needs, and is a great way to drive engagement. It's an engaging way to connect disparate teams to decision makers.

Nachteile

The back end functionality can be more user friendly; it uses Spigit vocabulary that isn't necessarily intuitive.

Vorteile

The support team is excellent. Spigit has also accommodated a variety of unique requests from my company due to our specific business needs.

Nachteile

The UI/UX looks dated and could use a significant refresh. The administration panel is not entirely intuitive.

Vorteile

I like the functionality and visibility that the dashboard provides. This will help us segment where the best innovation is coming from within the organization.

Nachteile

There are so many customizable features, it may be distracting from an end user perspective. At the same time there could be more ways we leverage the technology that we are not currently aware of.

Vorteile

The flexibility to adapt to multiple client needs and challenge types. We use this across the globe with multiple clients and industries. It allows us to fit the innovation agenda of our clients.

Nachteile

In the new UI do not like what they have done with the Idea Stages page. Liked the old version better. On a positive note about the new ui, I do like the graduation criteria change on the admin panel

Vorteile

Ease of use for the capture of ideas, collaboration and synthesizing of top ideas.

Nachteile

Would like a more BPM oriented workflow with decision criteria, rules and different paths

Vorteile

- Ease of use
- Easy to manage and modify
- Administration
- Functionality

Nachteile

One minor thing related to Arabic language where right to left is not supported

Vorteile

Employees find it easy to use, can generate reports quickly, review forms for an idea, and ideas can move from one challenge to another.

Nachteile

We continue to make the workflow portion of the software better. Working together with Spigit we have been able to come up with ways to use the software to benefit our company.

Vorteile

How it allows the whole organization to be able to collaborate and helps us to grow a culture of innovation

Nachteile

backend still abit clunky and difficult to use and pricing is not very flexible. mobile version also needs to be better improved

Vorteile

I value the transparency, ease of use and gamification. It make innovation easy to facilitate and track from an end to end process.

Nachteile

the current functionality of running a challenge in different languages. we need to run all challenges in English and French. I want to be able to have French users log into a French experience aka wording, on the same platform as English users would see in English. SSO preferences should be able to get them the language they need. We would then let all users enter ideas in their language of choice and not worry about translating that piece. Our main challenge is having all users on the same platform sharing ideas, but seeing the tool itself display in their language of choice in terms of the fields. It doesn't 't currently perform to our needs and French regulations we need to adhere too.

Vorteile

Extremely adaptable to our needs as an organization - we have used it not only for idea competitions but also to create communities of practice and support new innovation processes across the UN.

Nachteile

It can be a little clunky for new administrators to use but luckily the Spigit team is always on hand to assist in technical challenges - even for those non-tech users!

Vorteile

Ease of use, very limited training needed for users.

Nachteile

Reporting capabilities - limited capabilities based on our specific business needs
Administrative page - the challenge setup should be template style, not in different icons all over the page

Vorteile

Ease of use

Nachteile

From a platform perspective, there is nothing to complain. I would like to see upskilling engagements to allow users to better use their platform more effectively. Perhaps in the last 2 years they have included it already.

Vorteile

Flexible to configure and to use according the own needs. Great volume of features. Easy configuration when passing the initial admin training. Great support by SPIGIT pro's, leading you for the first steps (if you like) and shipping you around the cliffs, for getting a total success already at the first idea competion.

Nachteile

As it is the same platform for all using companies, it is not easy, to put a desirable new feature into developing queue.

Vorteile

Collaborative, equalizing, enables contribution for different styles of thinkers (i.e. introverts) not just the loudest voice at the workshop

Nachteile

from an Administrator perspective I anticipate some confusion between the Community v Challenge level

Vorteile

Extremely user friendly - I was able to quickly and easily review comments and updates after just a few minutes of review

Nachteile

I haven't found any problems with using Spigit

Vorteile

Classes were informative, local to office in UK (convenient). Facilities were acceptable, facilitator is extremely versed in the platform functionalities

Vorteile

The ability to engage large crowds of constituents across a wide distance and without the need for the admin(s) being an IT professional. The average power user can be an admin. If you can use Excel & Word, you can be a Spigit admin.

Nachteile

That with SSO enabled, we cannot also engage with external (non-SSO) crowds, without requiring a separate instance.

Vorteile

I like that you are able to design your platform in way you like in terms of branding. It gives you a sense of pride and ownership of the platform and ability to make it line up perfectly with your company branding.

Nachteile

Since the new version upgrade - nothing! There were issues with being able to easily navigate around the back end as an administrator

Vorteile

Intuitive useability

Nachteile

There's a lot to learn

Vorteile

The platform allows for maximum collaboration. Teams are able to quickly and easily use it to submit and collaborate on ideas during innovation challenges.

Nachteile

The platform doesn't support multiple authentication sources for single sign-on. This would would be useful in organizations with subsidiaries that maintain their our user directories.

Vorteile

Open platform allows everyone to participate and participate in contributing to other ideas so that the crowd doesn't only provide great ideas, but helps to make them even better.

Nachteile

The back end has a lot of capability that is difficult to leverage without specialized training and experience.

Vorteile

It can involve a whole range of people.
There's a whole lot of functions that are centralised.

Nachteile

This question would be better ansered after using the tool for a greater period of time.

Vorteile

It is very easy to use for the challenge participants. The interface is visually appealing and is fun to interact with.

Nachteile

It takes a little training to get familiar with things to prepare for your first challenge, but things become natural after just a few short uses.

Vorteile

Variety of features.

Nachteile

Only a few small issues noted - e.g. video uploading into widgets.

Vorteile

A great crowdsourcing tool that allows setting up customised challenges within minutes.

We have yet to fully utilise the tool to it's fullest potential as there are some features/functionality that we have not used.

Nachteile

- Prefer the previous ball design of the idea stages in dashboard

- Adding other elements of gamifications eg. Badges for user to collect

- Push notifications to nudge inactive users

Vorteile

great for one off challenge or campaign

Nachteile

Not ideal for idea ongoing management platform.

Vorteile

We really like the ease of use, user interface, and metrics analysis. Additionally the customer service is very strong.

Nachteile

No real cons at all. We would like to see more API's in the future - we want this list to continue to grow,

Vorteile

Lots of functionally and ability to customise.

Nachteile

Reporting could be more intuitive and user friendly.

Vorteile

* Ease of use for the user
* Flexibility - it can be as simple, or as complex, as required
* The ability to use Templates to create Challenges

Nachteile

* Complexity of the site administrator
* Some UX gaps e.g. 'New Challenge' isn't a button, not very obvious; when uploading users, error messages are in green, a colour usually used when things are all good

Vorteile

How configurable the software appears.

Vorteile

Functional and modern.

Vorteile

The ability to predict as a tool for assessing crowd views on feasibility.
The ability to pairwise to narrow down information.

Nachteile

The platform needs little more flexibility in design for some pages.

Vorteile

I like the democritization of innovation; the pairwise comparison is a powerful tool that helps sort out the impact of the ideas