Brightidea

Vorteile

The software is intuitive and mirrors social media that most people are familiar with. It is easy to customize on the whole, and meets the objectives for our business goals.

Nachteile

I wish there were more options to support an ongoing program like the one we have. At Unum, we aren't looking for ideas in small spurts of time, but rather using the site as the foundation of an ongoing engagement and continuous improvement program spanning office locations and multiple departments/skills. Although we are using the tool in a way that it isn't necessarily intended, we have seen tremendous success. It'd be great to see BrightIdea work to tailor a version of the platform to a business goal like ours.

Vorteile

The look & feel of the BrightIdea platform is very easy and engaging for users.

Nachteile

Functionality is limited in areas such as socialization and financials. Though the BrightIdea team is very open to hearing product enhancements and is frequently updating the software.

In Betracht gezogene Alternativen

Planview IdeaPlace

Gründe für den Wechsel zu Brightidea

Better price, better look and feel for our end users, better support staff over Spigit

Vorteile

Flexibility in terms of customized pipeline, different evaluations tools, open to external and business model canvas and business impact that allow digitalizing some activities. Customization in terms of look & feel.

Nachteile

No possibility to assign an idea to a specific evaluator (some clients ask this functionality in particular when they start to use the platform). The activation of the workspace is centralized and permitted only to the admin (a high effort to innovation team). The absence of a project management tool (the functionality in the workspace is really poor). The low flexibility of the dashboard (in particular the dashboard shows the ideas in specific step and not in the stage- the step in the pipeline is typically used to make easier the activities and is not relevant in terms of process). The submission form is not effective. The development tool is assigned mainly by the submitter in a dynamic way (and specific resources defined) but if the ideas are published by a team the development tool doesn't permit to fill in the tool by all members. The absence of links to ideas and possibility to merge them if really similar or complementary. The chip can be cool but the employees are not incentivized to use them (if the employees make a good investment they gain the chips- if the employees do not invest chips have the same amount of chips)

Vorteile

The platform is not that big on frills, but it feels highly dependable. The navigation is intuitive and we feel no need to issue user guides.

Nachteile

Currently, the reporting is robust and fairly extensive, but the ability to create custom reports would be a great addition to the platform.

In Betracht gezogene Alternativen

Planbox Innovate

Warum Brightidea gewählt wurde

Cost and reliability.

Zuvor genutzte Software

Planbox Innovate

Gründe für den Wechsel zu Brightidea

Brightidea had several key functionalities that we were looking for, particularly in the review process where their solution was the only one that met our needs in that regard.

Vorteile

Very easy to adapt the software to the needs of the initiative, as well to the colors and theme of our company

Nachteile

I have not found anything negative, and I continue to try to find things that could be improved, but to date have not found any!

Vorteile

Working with the Brightidea team is always a good experience. They're client-driven, and have continuously worked to improve their product to suit our needs.

Nachteile

As with many providers of this type of software, getting it set up to track the metrics we need continues to be a bit of a struggle.

In Betracht gezogene Alternativen

Planview IdeaPlace

Gründe für den Wechsel zu Brightidea

Brightidea, while not perfect, did a better job with data/analytics and provided exceptional customer service at a similar price scale.

Vorteile

Brightidea gives my organization the ability to collaborate more cross functionally and strengthen skills and experiences across the board. We love the ability to post opportunities for others to volunteer for. We also leverage the functionality to be able to solve challenging questions and source for opportunities to simplify and be more efficient at what we do. We connect these opportunities to our performance and coaching sessions for our organization to measure the success that we are gaining using Brightidea. Overall, we are very satisfied with Brightidea and look forward to use it in other creative ways to support growth and experience within our organization!

Nachteile

The only thing that challenges us is the pricing and limited Admin seats we have. This makes us have to rely on our IT partners for support and administration.

Vorteile

The main advantage of the platform is the high flexibility and customization which allows us to adapt the platform to our needs not vice versa to adapt to the platform. Sometimes it might get overwhelming due to this, though overall I'd say this is a big asset of this platform. Furthermore, the constant improvements are made from the Brightidea team and communicated in a clear understandable way.
We totally love the platform from its idea to the interface and usage. It helps us break down the projects into the categories/silos and supports us work in a way more organized way than before within the team.

Nachteile

I cannot really name anything big that we dislike. Though, the reporting could be slightly better as it doesn't fully shows the essence when exported, thus, makes it a bit harder to present to the third-party persons. Also, the pricing could be slightly lower.

Vorteile

Ease of use for end-users and administrators. The program is fun to use. Employees in our company enjoy having a platform to share their ideas and collaborate with their peers.

Nachteile

Setup menus can be consolidated. Different types and managing communications is confusing: Enterprise Set-up > Site > Newsletters; Enterprise Setup > Site > System Email Messages; Communications pillar; Setup pillar > Rules Engine > Email Templates.

Vorteile

The ability to create multiple environments, to customise workflows, to duplicate workflows (for rapid deployment), the dedicated mobile app and customer success support.

Nachteile

Lack of mobile app development, slow development of product enhancements, lack of local (i.e. outside of USA) hosting options to reduce latency.

Vorteile

Brightideas offered an incredibly rich and robust platform that allowed our Innovation Team to create a method for our employees to share their ideas to management. There was also a way to incentive ideas with the build in "reward and recognition" system that was really well liked by our employees.

Nachteile

The learning curve for mastering this product is quite high, and back end users will need to go through some extensive training with the Brightidea representatives.

Vorteile

BrightIdea is a great software for innovation and collaboration. It is easy to use as an administrator. We use it in our organization for a few different functions, including as a platform to crowd source innovation ideas from our employees. BrightIdea has been great because it gives us an easily accessible software to collect and store our innovative ideas.

Nachteile

I do wish they had a Workplace integration.

Vorteile

Easy to get started and doesn't take much tutorials to implement. Interface is easy enough to learn.

Nachteile

Lacking a lot of features and functionalities to make an admin's life easier. Works best if someone on admin side has knowledge of CSS and HTML

In Betracht gezogene Alternativen

Planview IdeaPlace

Gründe für den Wechsel zu Brightidea

Brightidea was the best value for money

Vorteile

Their account managers and support are very responsive and update the product with an ear to customer voice. Lots of helpful documentation to help companies learn how to use innovation across the organization.

Nachteile

Reporting and metrics could use a facelift.

Vorteile

Simple, fast to start an innovation program, easy to use, some nice templates, design our own pipelines.

Nachteile

Translations, we need to make the platform translate 100% to other languages. More custom templates to choose.

Vorteile

Ease of use and administration. Templates for different applications

Nachteile

Limited out of the box (non-code) flexibility of campaign pages. Something like 3 column and footer layout, or two column layout. The ability to switch these after a campaign is created.

Vorteile

easy to use, functional and customizable. mobile app is helping us to reach all workers. new features are coming to make our work easier.

Nachteile

doesn't support multi language and facing bugs. web storm admins need more role in the platform.

Vorteile

It's completely different than anything we're doing in our organization. Crowdsourcing has been difficult, and it gives us the flexibility to reach out to employees with a digital platform who wouldn't otherwise have a voice to ideate.

Nachteile

Would like some additional flexibility in customization without needing to engage BI developers as needed.

Vorteile

Fundamental function of the software and ease of use for the end use. Easy to set up challenges and import users.

Nachteile

Multiple options/settings menus, and multiple areas to extract participation data:Pipeline, webstorm, enterprise, etc.. It can be challenging to remember which setup menu specific items reside, ex: scorecard is in the pipeline setup, and newsletters in the enterprise setup.
There's a few different ways to do common tasks, and the end result isn't always the same, such as importing users (pillar v enterprise), reporting, extending step timelines.

Vorteile

The best and easiest way to tap into business improvements from the people who know best...employees. Helps with EE engagement and provides the means for collaboration with everyone involved.

Vorteile

Intuitive, easy to customize and lots of ready to use apps

Nachteile

The onboarding process is really good but maybe too slow when you have already technical knowledge. Should be adapted to the skills of the administrator

Vorteile

The Brightidea platform is constantly growing and optimizing their product. They really listen to their clients and deliver useful updates consistently.

Nachteile

The ease of use is definitely something the end user needs to be experienced in using online platforms.

Vorteile

Ease of implementation, support, single sign on (SSO) integration.

Nachteile

Mobile application needs enhancements and ability for easier customization/configuration on the back end.

Vorteile

I really enjoyed looking at others' submissions and being able to vote, comment, and ask questions on each submission.

Nachteile

It was a bit difficult to figure out how to create a topic for submissions.

Vorteile

The customer support from the team has been great.

Nachteile

The customisability of the product. Some features are quite rigid and hard to customise

Vorteile

Having been an Enterprise Admin for 2 years; there are 4 general areas of focus in considering what I like best about Bright Idea.

First, the end-user experience, those that come to a Challenge to submit, vote or comment on ideas. The interface is very straightforward and intuitive. I have yet to receive an end-user inquiry about how to use or what to do. Grade: A+

The next areas is Site (or Campaign) Administration; this is relevant for Challenge and Community Administrators - people running the campaigns. Typically, there is a small learning curve where you can show Managers easy-to-configure functional-widgets which provide a wealth of functionality in an easy to teach/use interface. Functional options can range from simple to advanced and can accommodate users on either plain. Grade: A+

As an Enterprise Administrator, there are a large number of features that can be customized for the Enterprise-wide site or individual Challenge experiences. I had one complaint about this tool is that there are too many features, which at times can feel a little overwhelming to when first learning the product. Grade: A

Finally, Customer Service. The team is outstanding. Very responsive, easily understood, available when needed. This has made a big difference in the success of our use of Bright Idea. Grade: A++

Nachteile

As an Enterprise Administrator there is a learning curve for many functional options that can take awhile to understand. Also, I am not a fan of some of the terminology such as "webstorm".

Vorteile

I have found the customization features relatively easy to use compared to previous platforms that we adopted. The ability to add steps and create rules in the innovation pipeline set up helps to create the various dynamics that we needed as we shape our relatively complex innovation and product development process. Integration with our processes was a bit challenging at first, but overtime we found ways to adapt the platform to meet our needs.

Nachteile

The ability to have all the functionalities we enjoy on the desktop version within the mobile app option would definitely be a good improvement.

Vorteile

Outside of the the great customer service the company provides, the ease of use and features are what make Brightidea stand out. Our customers have especially enjoyed the back-end idea management interface to be able to rank, sort, and group ideas that have come in from solvers. With a large company and thousands of ideas flowing in, this is a key features that other platforms have failed to address meaningfully.

Nachteile

The one potential disadvantage of the tool is that advanced customizations will require professional services support which add up. Out of the box, however, the platform will service 90%+ of the Customer base so that may not be a big issue.

Vorteile

-Ability to set up initiative/challenge pages easily and quickly
-Ability to build out pipelines to evaluate and track ideas's progress, and easily route to the appropriate evaluator(s)
-Good customer support with quick response and resolution turnaround time

Nachteile

-Needs improvement for more accurate language translation(s) feature
-Clearer differentiation between the various apps. It would be great if there were different templates/lay outs that fit the main purpose of each application. For example, the 'Discuss' app looking more like a discussion board rather than the rest of the applications where each submission is an individual idea board.

Vorteile

The ease of use of the tool.
The ability for the end users to collaborate and share ideas across all work streams.
The platform captures all submissions and allows the end user group to tailor to their needs what the whole submission and evaluation process consist of.

Nachteile

When viewing submissions the ease of use can be challenging.
When viewing submission within the pipeline you are not able to see the specific number attached to the submission without hovering over the specific submission.
Being able to tailor the layout of the submission form to meet the end users needs.

Vorteile

I like how you can customize the entire thing. It's a proper web application. You can make it as advanced, simple, or personally branded as you need.

I also greatly enjoyed and appreciate the BI support.

Nachteile

I generally think it is too cumbersome, and it took me a while to learn how to use, at least the backend. Maybe that is the nature of backends. At first Brightidea felt like I was in a pilot's cockpit, with too many knobs and buttons to keep track of. The features also make the backend slow and not snappy like a fun/good piece of software.

Vorteile

platform is easy to use, team is open to new ideas. The over all graphic support is nice and we can make challenge look good with out much effort.

Nachteile

Would like to see a user community supported by the Bright idea team to allow users to collaborate on lessons learned and best practices across industries to reduce learning curve and make sure we are getting the most out of our investment in the solution.

Vorteile

- Will support you on your innovation program journey as it matures, covering nearly all possible activities in your program with templates and guidance for each!
- Mobile app!
- can be tailored to match what we want to achieve
- overall analytics and pipeline management from idea to delivery

Nachteile

Its visual identity option (themes and css) are effective but a bit too much work to my liking! It does require you to consider properly the user journey on its homepage in particular.

Vorteile

Overall, the app do exactly whats stated, not big surprises and easy to setup for any it manager.

Nachteile

The App is Pricey and you really need to check first the ROI.

Vorteile

The tool allow to manage complex innovation program both involving employees and external actors such as start-ups etc.

It is extremely flexible and it scales with the ambition of any innovation team.
Great evaluation tools.

Amazing API library that allows both to integrate new functionalities as well as other third party systems

Nachteile

The project management tools might be improved. However I guess this is not born as PM system.
I think that the front-end design might be slightly improved (it should be in the next releases).

Vorteile

I love the pipeline management tool and back-end reporting. I think that the user interface is also incredible. They also update with cool new features often. The support team is very quick.

Nachteile

The cost is very high for a nonprofit. The tool can get pretty technical at some times and a little difficult but the Support team is very quick to help.

Vorteile

intuitive, easy to use user interface - no end user training required.
full function, end-to-end idea management tool. Crowd sourcing, collaboration and built-in social media capabilities. Scorecarding, reports.
Configurable, cloud implementation.
Automated feedback mechanisms to update submitters and others on progress.
Good support.
Good value for money.

Nachteile

Back-end administration not as intuitive to me as the front end.
Needs a knowledgeable administrator to take full advantage of all the tool has to offer.

Vorteile

One of our track leads introduced this tool to our team around one year back. Since then, team has raised around 56 ideas and it has led to many process improvements in the team.
Team is very happy with the tool because of its ease of use. Email notifications to the wider team audience helps get useful review comments on the ideas. Bright Idea moderators help to move the ideas forward to closure. Overall, the team is happy to use the tool and make a difference to their routine work.

Nachteile

The email notification feature is very good, however, if it is feasible to include the whole comment in the email, it will help save time to login to the bright idea site just to see the comments.

Vorteile

It is important that it is easy to use to a certain point. Same applies to customization features. But it is improving constantly, so it's great.

Offers a wide range of evaluation tools and makes collaboration easy. It boost productivity and innovation significantly. Innovation and initiatives are generated with ease.

Nachteile

You can extract data to excel and generate your own reports, but the idea would be that those reports were generated by the software itself.

Vorteile

Brightidea makes it easy to set up initiatives for our Global Hack Day program. Submitting a project is simple for our employees and the voting/comments features allow for great interaction among colleagues. As an administrator, I'm able to customize pages easily with widget editor.

Nachteile

BrightIdea is always improving their platform, but as an admin, it does have its quirks. Sometimes matching fonts size and color on an HTML widget can be frustrating. There are so many capabilities, that it is overwhelming in the beginning and some features don't seem very intuitive, but after awhile, you get the hang of it.

Vorteile

User friendly, easy to navigate, visually appealing, great customer service, variety of applications

Nachteile

some things don't make sense to us and are not customizable.

Vorteile

It's extremely easy for users to understand and use it, thereby making engagement an easy sell. The features they support are also extensive and they continue to add new ones to support a growing program.

Nachteile

A few bugs have made setup from an admin standpoint more time consuming then they should be, but work around are available and they are quick to respond to our needs.

Vorteile

Ease of use and flexibility. The breadth of scope of the platform from initial challenge submission, to idea generation, screening and review through to tracking of results makes it an invaluable tool for generating and managing large numbers of quality ideas and innovations.

Nachteile

Back end statistical representation could be more effective, the ability to slice and dice data and determine which areas of the business are heavily engaged and also to track commercial benefit of specific challenges, ideas or groups of ideas.

Vorteile

It works! Right now.

Nachteile

So many features and multiple ways to turn on and turn off those features that it is difficult to know if you did it right or wrong. For example the software sent 60 emails to my company's Executive Vice President and I thought I had emails turned off but turns out that was only at the challenge level not enterprise level. Not great.

Vorteile

Being a multiple site organisation, I love how employees can share and discuss ideas with other employees within the organisation. People that they may otherwise never have spoken with or even met.

Nachteile

Initial interaction with the platform has been good, but encouraging all employees to go completely paperless and buy into the online platform has been a challenge, particularly as a large percentage of our workforce do not have regular access to a computer or mobile phone during working hours.

Vorteile

It’s so simple to set up and managing the challenges we run is first-rate, the support offered is top rate and the portal has a wealth of information.
The ideas space where fellow Innovation programme managers share ideas is a place to see what other organisations are looking at rolling out. Finally, the user experience is very simple which is essential.

Nachteile

Whilst we can get all of the reporting data we need out of the Brightidea application - improving the real-time dashboards would be something I would like to see improved further

Vorteile

A lot of useful and plug and play options in it. It helps corporate innovators easily start idea competitions and gives opportunity to practically managing idea pipeline

Nachteile

Not much customizable for specifical needs. Customer support can be much creative in solving problems.

Vorteile

It provides comprehensive and very useful features & functionality. They offer a suite of apps to use for different innovation initiatives and robust reporting & insights.

Nachteile

The software has so much to offer that it can be overwhelming at times to determine the right tool for the right job.

Vorteile

This Platform has and easy to use interface and customizability just great for tweaking it for your specific needs.

Nachteile

It would be great to give out some minor admin permissions like dashboard view access and reporting to ordinary users for limited times. This would allow the people learn more about the system and get involved even more while making life a little bit easier for the system and web storm admins.

Vorteile

Nice user interface and features. Ability to copy campaigns and ideas is easy. Pretty decent knowledge base site.

Nachteile

Setup is a little confusing for some users. Some widgets are not easy to configure, nor allow the option to customize.