Product Fruits

Vorteile

Amazing and very easy to use. I liked it a lot and I use it a lot. Thank you for the great service and support from the team by Product Fruits

Nachteile

I hope it continues to develop until it reaches every user and increases the products.

Vorteile

The product walkthroughs are by far our favorite feature.

Nachteile

My only negative experience has been that sometimes the product walkthroughs and tagging users with certain triggers takes a bit, which can lead to a glitchier experience for the end user. For instance, I'll finish a micro walkthrough which should trigger another walkthrough, but it takes 15 seconds or so before the next one starts up.

Vorteile

How easy it is to use and how fast it is to learn. It's also very affordable. We got more features than we wanted and they're all useful to us. They're constantly updating and improving and adding new features. It's fun to use and never frustrating. We're enjoying learning how to use each feature and implementing them for our customers.

Nachteile

Some advanced features are difficult to figure out but the support is always able to help. We're looking forward to a better integration with our CRM Hubspot.

In Betracht gezogene Alternativen

Warum Product Fruits gewählt wurde

Gründe für den Wechsel zu Product Fruits

Vorteile

I like this because it has transcended into the world of technology as it offers a no code onboarding.

Nachteile

The customer service is not all that strong.

Vorteile

I don't believe you'll find a product on the market that is easier to use, more full-featured, or at a better price point than Product Fruits. We previously used a leading competitor, but their pricing structure was not only hard to understand but also prohibitively expensive. This really limited us. In contrast, Product Fruits offers all their features at a single, reasonable cost, making it an exceptional value. Switching to Product Fruits has been a game-changer for us, providing us with a comprehensive solution without breaking the bank. Highly recommended!

Nachteile

Product Fruits is still in its early stages, so naturally, there are some deficiencies in the product. This requires a bit of patience and a willingness to support their ongoing development efforts. However, I actually appreciate having a voice in those improvements, so it's not really a negative for me. Being able to contribute feedback and see it shape the product is a unique and rewarding experience.

In Betracht gezogene Alternativen

Warum Product Fruits gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Product Fruits

Vorteile

I liked that Product Fruits is cloud based and caters for everyone’s needs!

Nachteile

I can’t think what I disliked about Products Fruits.

Vorteile

I love everything about product fruits is amazing

Nachteile

there is nothing i dont like about product fruits

Vorteile

I loved the AI and the tours it gives you

Nachteile

A little bit to much on the price but it is worth it

Vorteile

It really helped me deal with business managing.

Nachteile

There were no flaws. Absolutely beautiful product.

Vorteile

The pricing of items are what's best about the product

Nachteile

It kind of takes a while to login into the system.

Vorteile

It doesn't track more data than you want it to (we have very strict data privacy controls).
It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything.

Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits.

I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost.

Nachteile

Ideally, there would be more styling controls for all elements.

I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it.

This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Product Fruits

Vorteile

We quickly familiarized ourselves with the tool and created tours. The UI is very simple and intuitive. The IT team was also able to implement everything technically with ease.

Nachteile

The statistics could provide more insights and allow users on all plans to export basic metrics.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Product Fruits

Vorteile

I am a tech startup founder and our product is changing on a daily, sometimes hourly basis. Product Fruits allows me to quickly test different content, hints, tours, etc without needing to involve the development team. I can test things quickly, iterate, and continually improve the customer journey almost real time.

Nachteile

We have quite a complex site with dynamic pages and content, sometimes it's a little difficult to ensure I have chosen the right trigger, but it's easy to save and view live on the web app in seconds so not a major issue.

Vorteile

Product Fruits offers a very wide range of functions compared to other providers and at a fair price for start-ups. While Pendo and co. are unaffordable.
I also had a very good experience with the customer support. The people are very responsive, competent and very friendly.

Nachteile

Product Fruits offers many different functions. However, some of them are still a bit modest.
- I wish there were more integrations with other tools (e.g. GetResponse, FreshDesk)
- More analysis functions
- Some customizations require CSS knowledge

During the few months that I have been using Product Fruits, I have already seen many updates that I am happy about.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Product Fruits

Vorteile

We decided for PF because the backend is really intuitive and easy to use - for regular features no developers' support is needed. We like the adaptability of designs which allows us to develop features that really look the way we want them to. Onboarding was also really good with regular emails introducing features, how-tos and support with the set-up. When we faced challenges due to the complexity of our own software, PF was ready to help quickly and successfully. STaff is really friendly and helpful.

Nachteile

Everything works fine. Features that didn't work the way we thought they should - due to the functioning of our own software - could be found workarounds for with the help of PF.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Product Fruits

Vorteile

We recently utilized this tool on our website to create product tours and onboarding checklists, and we found it to be exceptionally intuitive and user-friendly, primarily due to its low-code nature. Integration with our website was quite seamless, and it doesn't require extensive technical knowledge—just a solid understanding of your own product to get started.

Nachteile

So far, we have not encountered many areas for improvement. It’s a comprehensive tool with a straightforward pricing model that would suit many companies well. However, the cost of the basic plan for up to 1,500 unique users feels a bit high. While it's not unaffordable, it could be more competitive.

Vorteile

How easy it is to use. Most of the features are pretty straightforward.

Nachteile

Hit or miss if something actually publishes to our site. Additionally not having a just a preview environment that you can publish too without setting up segmentations etc. Its a bit tricky to understand and causes unwanted post to be public. Additionally not being able to link an already existing knowledge base to the account which then requires us to keep duplicate documentation in two places.

Vorteile

I’m very pleased with Product Fruits’ ongoing improvements and the dedication of its customer support team. My experience has been genuinely enjoyable, and I appreciate how their support helps us elevate our product experience.

Additionally, I believe Product Fruits offers all the essential features to deliver a truly personalized product experience.

Nachteile

I feel that Product Fruits could expand its UI and customization options further. However, given the competitive pricing and the offerings of other products on the market, this remains a minor inconvenience.

Vorteile

Product Fruits help guide new customers through features like loyalty programs, menu navigation, or special promotions.

Nachteile

the cost of using Product Fruits may not justify the limited use cases for a food business.

Vorteile

On the tour creating : Easy to use, the creating mode is simple and based on what you see is what you get.
easy to test too because of the preview

On the others features I haven't really create something with a specific aim so I can't tell for real.

Nachteile

Not totally adapted to SaaS app, especially on our freetrial
Branding is complicated and you can't really create card template. Some part you still need to edit branding into the creating mode

Vorteile

The price and the features. I love the ability to add multiple domains for the same price.

Nachteile

I like everything about Product Fruits, all the features are very good.

Vorteile

Very broad feature offering for an outstanding price, exceptional customer support

Nachteile

customization options could be better, doing it with custom CSS takes time. Also analytics are limited.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Product Fruits

Vorteile

I like how simple it was to create tours and attach items to elements using there editor which is really user friendly

Nachteile

If i had more options to customise the pop up or card designs on a CSS level. Atatching youtube videos comes with youtube player which i really hated, i would have liked if the player could hide or if it could allow uploading json to use lottie on my cards to make them more interactive

Vorteile

We can custom announcements, surveys, articles based on segments. We save a lot of development time.

Nachteile

Reports are still basic, it needs more analytics.

Vorteile

We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem.

Nachteile

There are some limitations with the functionality and aesthetics

Vorteile

It was fairly easy to get into your onboarding flows

Nachteile

It could have potentially had a few more cool and helpful features

Vorteile

General approach - integrated knowledge base - Pricing

Nachteile

Hubspot chat not "natively" (but possibly) integrated

Vorteile

I like that there is a free trail so you can try out the product first

Nachteile

the help center is a bit confusing on how to use

Vorteile

This was an excellent way to present the onboarding process.

Nachteile

No cons to report did not used long enough to experience any defaults.

Vorteile

The support. We got in touch via live chat and chatted directly with a developer who helped straight away. Our account manager is always helpful as well.

Nachteile

We worked around a few edge cases in the feature tours builder — all solvable.

Vorteile

The customer service , [sensitive content hidden]
was amazing, and the product is very easy to use

Nachteile

Maybe add filter to lists and this it everything is great

Vorteile

It the best platform offering extensive customization without overwhelming users

Nachteile

So far i dont have any complains about Product Fruit

Vorteile

I like how it creates and improves my product

Nachteile

I don't have any issues with this product

Vorteile

Ease of setting up and customizing the graphic design of walk-through tours

Nachteile

Tool tips not functioning for elements with variable numbers in tables

Vorteile

We are a startup with a great product and we want to be able to show this to our users. Product Fruits helps us greatly in terms of onboarding, activity tracking and many other aspects. PF makes us look good to our own customers which is extremely important for us.

Nachteile

Understandably we come across a few issues here and there... But customer support is great and they kill those issues and they entertain our enhancement ideas.

Vorteile

The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!

Nachteile

I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.

Vorteile

Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM

Nachteile

If i have to say something, it would be the reporting options, although I know they are currently working on improving it.

In Betracht gezogene Alternativen

Warum Product Fruits gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Product Fruits

Vorteile

Onboarding features very easy to use and support team is very fast and helpful. Direct chat is nice.

Nachteile

Product Fruits is expensive for small company

Vorteile

Product Fruits integrates seamlessly with our SaaS product, allowing us to easily create product tours, knowledge base articles, hints... and supporting multi-languages in every feature. And support is awesome, answering in minutes, solving issues, or suggesting workarounds... they also hear your feedback to improve the product itself.

Nachteile

The only thing I can think of right now is that the multi-language capabilities work differently from feature to feature (some unification could be good).

Vorteile

The customer service is fenomenale. They help perfectly and know everything you want to know. They also offer everything I want to have in a onboarding platform

Nachteile

The implementation was a kind of a hassle, but that was mostly our fault. We blocked everything. And some developers knowledge is really handy when installing the software, but without you can also use this because of their fenomenale customer service.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Product Fruits

Vorteile

The simplicity of using and learning the software, and the staff all-around !

Nachteile

We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Product Fruits

Vorteile

Easy to set a simple product onboarding tour
Easy integration
No-code tours & hints builder
Amazing support & help with custom use cases
Customizability

Nachteile

UX could improve even more (however current new version is great)
To get the tour working with specific conditions is sometimes tricky (tunning CSS selectors)

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Product Fruits

Vorteile

Helps to grow base of paying customers = makes money (and honestly, that is the only thing I care about even though I can write about how awesome the UX and support are – they are. But I use Producfruits and keep paying for it for one simple reason. It can make us 100x the money it costs.)

Nachteile

Maybe the fact, that it does serve pizza? I donť know about any cons.

Vorteile

The amount of features Product Fruits support is incredible. With just one solution you cover most of the aspects of customer engagement and onboarding. In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes.

Nachteile

The only aspect that I feel still needs some improvements are the support of survey interactions natively. It's still possible using Typeform, but if supported natively would be a tremendous addition.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Product Fruits

Vorteile

Fácil de usar e após implementado otimiza muito o tempo para criar tutoriais.

Nachteile

Os dashboards das métricas poderiam ser mais integrados, fáceis de usar e mostrar de forma mais clara o que os usuários estão fazendo

Vorteile

We're using Product Fruits to help with user enablement , our knowledge base, capture user feedback, integrated chat, and to deploy training for new features.

Nachteile

We haven't found anything yet that we don't like.

In Betracht gezogene Alternativen

Warum Product Fruits gewählt wurde

Gründe für den Wechsel zu Product Fruits

Vorteile

The software is very easy to deploy, use and maintain. We needed a solution that would onboard our new clients effectively, provide notifications and showcase software updates, Product Fruits does all this and more.

Nachteile

Nothing bad to report at this stage.....

In Betracht gezogene Alternativen

Vorteile

Product Fruits help me and my team complete the onboarding experience on my own SAAS without the need of the dev than can focus on real features.
Easy to use.
I love the way I select where to place the content created with PF on my own SAAS.

Nachteile

CSS selection for hints can be tricky sometimes.

Vorteile

ProductFruits is an intuitive and easy to start with Software, that has a great experience from the very beginning on. Whether its the demo-mode with a chrome addon or the JS Integration, it was just a few line of codes until we were able to use it within our Employee Software Linchpin Hey.
Configuration of Tours, so called Hints and more is very easy to learn and the capabilities are more than you would expect from such an inexpensive Product. It's best value for price on the market as far as I can see.
And on Top of that - the Support was brilliant, quick and always on point - that is a big point for me as a product manager that needs to convince people of buying the software.

Nachteile

The UI is not the most "modern" looking, but that is basically a type of personal taste- thing. Functionality-wise everything is perfect.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Product Fruits

Vorteile

Very easy to set up. Features work really well and are easy to adjust. The editor is easy to use and its easy to make updates and deploy them only once ready so that the current live version is unaffected. Segmenting and rules makes it easy to ensure content only displays for the right people.

Nachteile

I can't think of anything major. It would be great to have a link with our existing knowledge base to pull that in and for customer to search from that but it was very easy to add in links to articles on our main support system and for customers to search and link through so it's not a big issue. I can't think of anything else!