Qualityze Suite

Vorteile

Our business was faced with tight timelines to go live in a new electronic Quality Management System, and the Qualityze team made it happen! Our business has numerous complexities related to different sites operating under different procedures, and Qualityze was able to adjust the software to meet our needs. Their team is responsive, knowledgeable, and solutions oriented. We are grateful to partner with them, and so happy to be in a new system. The functionality capabilities of this software system are virtually limitless! I would recommend software and Qualityze team to anyone who wants an eQMS that comes with fantastic customer support.

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Nothing at this time.

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None at this point in time. Everything is running well.

Vorteile

When I transitioned from a large organization that had successfully utilized Qualityze for years to LifeMD Pharmacy Services, LLC, where I was tasked with building a new pharmacy from the ground up, I knew I wanted to implement Qualityze again. The platform's capabilities are robust, and the training is thorough, to make setup process easy and the results are absolutely worth it. Currently, we leverage the Document Control, Permit Management, and NC/CAPA modules, all of which have been instrumental in streamlining our operations. I highly recommend Qualityze's solutions to anyone in the pharmacy industry seeking efficiency, compliance, and reliability.

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Qualityze EQMS an Awesome Experience!!!!

Vorteile

It's a very good software it's very easy to use this software. This software perform very easy and smart. It is very easy to use.

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The price of this software is high comparing to its performance.

Vorteile

The Qualityze Document Management application has been instrumental in revolutionizing our document control processes. Its intuitive interface, advanced features have significantly enhanced our ability to manage documents efficiently and maintain compliance. The robust functionality ensures that our document workflows are streamlined, reducing errors and improving overall productivity.
Additionally, the exceptional support from the Qualityze Customer Success team has been invaluable. Over the past three years, their responsiveness, expertise, and unwavering support have made a tremendous difference. Their patience and calm demeanor ensure a smooth experience, making them a vital part of our journey with Qualityze. They consistently deliver commendable service, further enhancing our experience with the Qualityze Document Management application.

Vorteile

We have been thoroughly impressed with Qualityze’s Change Management system. Since implementing Qualityze over a year ago, our document review and approval processes have become significantly more streamlined. Qualityze ensures that all employees have access to only the most current, approved versions of documents—whether SOPs, work instructions, or forms. This has been especially beneficial during both internal and external audits, providing confidence in our document control and compliance. Additionally, the peace of mind that comes from knowing outdated documents are inaccessible for daily operations has greatly reduced the risk of errors from using incorrect information. Qualityze’s customer support is top-notch, and our project manager is always quick to provide excellent solutions to any question or issue that might arise. Utilizing Qualityze has been a game-changer for our organization.

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None at this time. We are extremely pleased with this software.

Vorteile

Qualityze’s Calibration Management system has vastly improved and streamlined our calibration management process. Prior to Qualityze, we relied on a very manual process to track tools going in and out for calibration and maintaining what was due. Now we are able to automate this tracking and pull real-time status reports. Throughout the implementation process Qualityze has been a great partner. Qualityze helped us customize the platform to best fit our needs and they are always available for questions and readily solved any issues we encountered. They have made our transition from manual to automated tracking very seamless.

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Qualityze EQMS Implementation Experience!!!!

Vorteile

CavinKare was in search of an EQMS company to create a centralized repository for our technical documents, allowing controlled access to our global factories. During our search, we came across the Qualityze team, who provided us with a comprehensive and satisfactory demonstration that aligned perfectly with our expectations and requirements. Our interactions with the Qualityze Professional Services team were excellent; they clearly understood our needs and configured the system to meet our expectations. Today, all our facilities utilize multiple Qualityze products, featuring a centralized data repository for Quality and Compliance. The Qualityze system is remarkably user-friendly and seamlessly accommodates users at all levels, from our Business Head to operators. We are extremely pleased to have easy access to all our controlled documents on a daily basis, and the system was quickly embraced by all our users. Qualityze EQMS has become one of our critical systems for addressing audits from external agencies and government entities, providing the necessary evidence to meet all requirements. Our entire team has been using the system for a couple of years now, and we have become reliant on it for accessing the latest technical documents available at any site. We extend our heartfelt thanks to the entire Qualityze team for their support in constructing such a unique system, serving as a single point of access to meet all our requirements.

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Nothing at this point of time.

Vorteile

I have been working with our Qualityze Customer Success Manager on the CAPA module implementation since early last year and highly appreciate the support and timely responses. The flexibility and configurability of the Qualityze system allowed us to configure our CAPA module quite a bit to achieve our look and feel and site-specific business workflows. The Customer Success Dept has closely worked in close liaison with the Qualityze development to ensure a smooth configuration and implementation. I 100% recommend Qualityze software and Customer Success team for your EQMS Implementation!

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None

Vorteile

From the moment we partnered with Qualityze Inc. for our Quality Management System needs, we knew we made the right choice. The system itself has transformed our quality management practices, providing us with the tools and insights we need to maintain high standards and continuous improvement. But what truly sets Qualityze apart is their impeccable service. They were always available to answer our questions, address our concerns, and provide guidance every step of the way. I highly recommend Qualityze Inc. to any business looking to elevate its quality management processes.

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Nothing at this time

Vorteile

QUALITYZE 8D CORRECTIVE ACTION SYSTEM
Upon searching for Quality software development companies building applications on Salesforce.com, we narrowed the universe of possibilities to three organizations. After spending time with each, Qualityze was the unanimous choice of all Coherent reviewers. This company was unique in that its professionals were willing to spend just as much time hearing our requirements as in demonstrating their own solutions. We were impressed with how they built Quality modules using the inherent power of Salesforce.com, and simultaneously making them user-friendly. At the same time, Qualityze was intrigued with our proposed architecture for a module based on the eight disciplines of problem solving. We came to an agreement for a joint development project. The experience was exceptional, and resulted in the most capable, accessible, and powerful corrective action database our Quality professionals have seen. We are implementing the system in all our facilities world-wide, and currently have highly successful deployments in USA, Germany, China, and Vietnam. We have plans to implement additional Qualityze modules as we progress with digitalizing other aspects of our QMS. In our view, Qualityze is currently the most capable Quality software development company in the world.

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N/A at tjhis time

Vorteile

For over a year now, we've embraced Qualityze as our QMS to elevate our quality processes. The team at Qualityze has been exceptionally supportive in addressing our needs and configuring the solutions on the fly. Their innovative and highly adaptable workflows have allowed us to tailor the system to meet our specific requirements seamlessly. The extensive reporting capabilities have offered invaluable insights, ensuring visibility into tasks and activities that demand immediate attention, thus maintaining compliance with our processes and procedures. A sincere thank you to Qualityze for their outstanding support!

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No cons at this time

Vorteile

Several groups within our organization needed to move out of another vendor’s document and training management program. Qualityze was chosen as a competitive alternative. The Qualityze team was patient with our transition delays and the timeline adjustments needed for our organization. Working closely with our internal team, the Qualityze team made the adjustments to the out of box system modules to meet our specific requirements. Implementation timelines were met with satisfied internal customers and in time for our manufacturing team’s external ISO 9001:2015 certification plans. As we continue to expand our EQMS programs with Qualityze, we look forward to the next module implementation project and rapid deployment of the production systems to improve our Quality program.

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No cons to say at this point in time.

Vorteile

The corporation selected Qualityze eQMS system for our Global applications.
We started our Qualityze journey in July of 2022 with an aggressive timeline, to implement ten (10) modules over the course of a year. The Qualityze team was great in understanding our needs and requirements and providing appropriate workflows, templates, dashboards and reporting capabilities. The Qualityze team was very patient with us, throughout the process and were flexible, attentive, and responsive to our needs and helping us keep to our project’s timeline. The project seemed quite daunting, but with professionalism of the Qualityze team, they were able to put us at ease and move forward. The Qualityze team was also very involved and responsive to our hyper-care activities. I would recommend Qualityze as software platform and appreciate the Qualityze team, we worked with throughout our journey!! The implementation of Qualityze helped us move from multiple systems to a Global system for the company.

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Nothing at this time

Vorteile

I am writing this testimonial to express my utmost satisfaction with the exceptional services provided by Qualityze in developing a software package suitable in meeting our requirements. As a Management Representative, I have had the pleasure of working closely with their team in various phases. From the initial assessment of the requirements to customization and ongoing support, their team demonstrated a deep understanding of our unique quality management needs. Qualityze has been setting an example to the service providers with their commitment to customer satisfaction. The support team is responsive, knowledgeable, and always willing to go the extra mile to address any queries or concerns promptly. In addition to the technical excellence of their QMS software, Qualityze has demonstrated a genuine interest in understanding our business processes and tailoring their solutions to fit our specific needs. Their proactive approach to system updates and continuous improvement ensures that we always have access to the latest tools and features to stay ahead in our quality management initiatives. So far, the personalized approach has fostered a strong partnership between our organizations, and looking forward, Qualityze will be an integral part of our quality management success.

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Not applicable at this point at this time

Vorteile

We currently have multiple solutions that resulted in us having disparate quality systems to manage with multiple operational challenges. We were looking for a solution that could consolidate all our quality systems into one centralize repository. Qualityze EQMS facilitated this consolidation while improving our collaboration capability among our quality teams to foster a culture of quality knowledge throughout our organization.

We now have more efficient and productive quality processes across the organization while reducing our operational costs. Implementing Qualityze also helped reduce quality and overhead costs and achieve all our strategic goals on time. The Qualityze Professional Services team provided excellent guidance and support throughout the implementation and specifically help us with their in-depth validation knowledge which saved us time and effort. We are happy with excellent ongoing support provided to our organization and your team is available to us at any time.

The software is intuitive and easy to use allowing us to configure the processes based on our business requirements and ensuring we stayed aligned with industry best practices. I would recommend Qualityze to be your EQMS partner regardless of your specific industry.

Thank you Qualityze for your professionalism and continued support.

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None at this time. All the requirements were met in the Software.

Vorteile

As our company’s complaint volume increased, we decided that a new system would be needed to accurately track and report on our consumer complaints. After researching, we landed with Qualityze as our best EQMS vendor of choice. The Qualityze team worked tirelessly with us to ensure the system met all our needs and walked us through the process until our configured QMS system launched. Now we have perfect complaint tracking, document management, and workflow process thanks to the Qualityze EQMS system. I’d highly recommend reaching out to Qualityze to help manage your consumer complaints. In particular, the Qualityze Services Team went above and beyond to assist us and implement any configuration changes we needed to make the system work for us. Thanks to the Qualityze Team for being part of our Quality Journey!

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Nothing at this point in time.

Vorteile

With the growth of our company VTEGI, I needed a QMS solution that efficiently supports ISO standards. During my research for a QMS, I spoke with Qualityze and they really stood out for their cloud solution and were helpful in the process. Initially I considered going with an on premise solution but found the benefits of Qualityze and their cloud solution built on the Salesforce.com platform to be compelling. I selected Qualityze and they have been excellent throughout the process of implementation. The EQMS is very easy to work with and we were live under a month with 4 modules (Non Conformance, CAPA, Document Management, and Change Management). The Qualityze application UI is very elegant with iconic and color coded interface and also built in contextual help for end users. The Qualityze EQMS solution has excellent functionalities and features, such as ability to easily administer and configure workflows, approvals, audit trail, digital signature, alerts, attaching multiple attachments at the same time and many more. The system is supporting our process orientated business very well.
Qualityze is one of the best software decisions and implementations we have put in place. The quality of the their Next Gen EQMS and support team is excellent. We look forward to rolling additional modules in the future as well. We truly recommend you to discuss your QMS needs with Qualityze for a great team and solution.

Vorteile

Qualityze is an out-of-the-box, ready-to-use, Quality Management System. Since it runs as an independent, Cloud-based application, which is much nicer than trying to expand an expensive ERP system, muddied with a bunch of unwanted ERP features; therefore, it is extremely appealing in regards to cost.

Also, Qualityze is built on the incredibly popular Salesforce platform, currently used by our Sales department. Since Salesforce is well-known for its world-class security measures, we were able to quickly move through the executive approval process, as it had already been vetted by our IT experts.

After researching our QMS options, calling on references, then deciding to move forward with Qualityze, we have been happy with that decision ever since. The Qualityze staff is very personable, knowledgeable, professional, intuitive, and extremely patient. They have developed a thorough implementation system which has flawlessly guided our team through every milestone of our implementation timeline. Never have we felt lost, abandoned, nor ignored….actually, quite the opposite!

The Qualityze team has gone to great lengths to ensure we are on-track, have a clear vision, and that we understand their FULL support is just the touch of a few phone buttons away. We are currently live with NC, CAPA and Audit, and in the process of implementing Document and Change Management, along with ERP integration. It is my pleasure to give Qualityze my company’s highest recommendation.

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Nothing at this time. Our experience has been very good and we would not hesitate to give a high recommendation.

Vorteile

In the past, our medical device company struggled to efficiently manage Quality processes such as document management, non-conformances, audits, employee trainings, customer complaints and CAPAs. After a systematic search and assessing multiple QMS vendors, we selected Qualityze as our QMS vendor/business partner. During implementation and training, Qualityze provided excellent support and guidance to configure the system to suit our unique needs. Since we have implemented Qualityze, processes including customer complaint handling, CAPAs, audits, and document approvals are now streamlined with industry best practices along with functionality including email task notifications, easy to follow user interface and consistent process steps, and reports for data analysis. Our QA department now has more time and data to help continuously improve all our Quality processes throughout the company.

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There were no cons with this software at this time.

Vorteile

Qualityze Suite is an incredibly useful platform that provides organizations with a comprehensive suite of tools to automate compliance processes. The user interface is intuitive and easy to use, and the software allows users to customize their experience to best meet their needs. Additionally, the software offers a variety of features, such as automated data entry, workflow validation, and tracking of compliance progress.

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Qualityze Suite can be quite expensive for small businesses, and the learning curve for users can be quite steep. Additionally, the software does not offer a free trial or demo, so organizations must commit to a subscription before testing the platform.

Vorteile

Quality process that has been adopted from best regulatory and compliance processes and an intuitive user experience which does not require a lot of training. It makes managing the solution simple!

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Always more room for features development which is on the roadmap but will require time to develop. It has been incredible to see the delivery timeline from the team and meeting the roadmap milestones.

Vorteile

My team and I worked with Qualityze to implement a Complaint management solution which provided dashboards, reporting, response templates and the Documents module for policies and procedures. We completed much of the work at a very busy time. The Qualityze Services Team was always very patient and kept us on task throughout the process. They are responsive, attentively listened to our requirements and worked with their technical team to find solutions to our unique needs. Using Qualityze has allowed us to move away from a mostly manual process using spreadsheets and word documents saved to electronic files. Now we are able to get an overview of our workday, week or month at a glance from the dashboards and analyze specific details using tailored reports. The time and effort of the implementation process was well worth the benefits! The Qualityze team was supportive and facilitated resolving any items that had to be tailored to our business needs. I would strongly recommend Qualityze for any company that is seeking an Electronic Quality Management System.

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Not applicable at this point.

Vorteile

We have a Strategic Partnership with Qualityze. They have been an incredible partner in the configuration and implementation of the eQMS software. I have participated in several system implementations across multiple platforms and Qualityze is by far the most user friendly, customer focused experience out there. They are genuinely committed to your success.
Qualityze was right with us during the planning and implementation phases giving guidance and helping us determine a logical design. They stayed closely aligned as we implemented at 60 plus locations by participating in each one. The Qualityze folks are available 24/7 and changes are incorporated quickly. The software has been easy to configure and use. Most companies make a sale and move on. Qualityze is still with us like they were day one. We have been using Qualityze for close to two years and anticipate staying with them many more.

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Looking forward to the new modules to be implemented

Vorteile

With a small Quality Team, the implementation of Qualityze allowed us to notice drastic improvements in our workflows. Working with Qualityze has been great, and that has clearly been demonstrated with the easy transition and ease of product usage. Qualityze is detail oriented, transparent, extremely knowledgeable of Salesforce, and provides realistic timelines and expectations. We stayed in touch daily and Qualityze is readily available to answer any and all questions we may have - no matter how silly they may seem. The team undoubtedly takes our requests and suggestions about the platform to their team to continuously improve the program. So much so that we have seen results with new updates that include our suggestions. With the addition of Qualityze our efficiency and transparency has improved drastically and has made my job a lot easier! I enjoy working with the team and having such a great relationship that they feel like coworkers!

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Nothing at this point in time.

Vorteile

We are a rapidly growing manufacturing organization that seeks to integrate our quality system software with various other programs, including our MRP system. After months of searching the right solution and fit, we determined that the Qualityze QMS system was the best fit for us. From project launch to project completion, the Qualityze team was there for us at every step and provided great support. Through daily / weekly interfaces, we were able to design a QMS system that worked for us to replace our former system. The Qualityze team is very professional and takes the initiative to manage and progress the implementation project to completion. The new QMS system has allowed us to achieve data collection and reporting in a manner that we never could in the past. Thank you to the Qualityze team for your efforts and commitment in helping our organization reach its goals.

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Nothing at this time...

Vorteile

We have been using Qualityze at our sites (approximately 60 so far) for about 2 years. We use the system for corporate documents/records and for site level documents/records. One of the best features is the ease of use for the average user. We have trained over 450 staff members and this would not have been possible if the user interface had been complicated. Currently we use Change Management, Document Control, Nonconformance Management, CAPA, Audits and Audit Observations. These modules are helping our sites to minimize paper documents and improve timeliness of reviews. The Qualityze Support Staff have been with us the whole journey and we are extremely pleased with their assistance in the project. We look forward to many more sites, many more staff members in the system and more modules to help us in our Quality Improvements. We count on Qualityze as a valued partner for our quality management system.

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We do not have all the modules yet, looking forward to implementing the new modules soon.

Vorteile

Qualityze drives value through innovation and they are quite dedicated to this. The differentiator for Qualityze is their outstanding commitment to customer service and innovation. We could not ask for a better partner and it doesn’t hurt that the software is, in my opinion, the best out there. Throughout the implementation process we were constantly in communication and guided through next steps within the project. The support services offered were invaluable and the Qualityze team always made the extra effort to take their service to the next level. I would be personally willing to discuss my experience with any potential buyer of Qualityze.

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None as of now, looking forward to their continued product development.

Vorteile

Work flow is very efficient

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Nothing at this time.

Vorteile

Infinity Molding and Assembly is a small custom injection molder that was using a highly paper based QMS. The search began for a new QMS software and after months of searching and previewing a few other systems we chose to more forward with Qualityze. With being a smaller company - cost, ease of use and flexibility were major factors in our decision making and Qualityze has met all of our requirements. We decided to purchase all modules but started implementing NC, CAPA, Customer Complaint, Document Control, Inspection, Calibration and Maintenance first. Along with working with us to create custom forms, the Qualityze team has worked closely with us to understand our processes to better fit the software within our needs. The team has been very fast to respond to any issues discovered along the way and worked quickly in resolving those issues. I would highly recommend Qualityze to anyone in the market for a new online QMS!

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Nothing at this point in time.

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Cargosense is a fast-growing Supply Chain and Logistics Intelligence company. Our quality control process has been systematically improved by implementing Qualityze. Their user-friendly cloud-based solution has made it easy to store and view important documents such as protocols, work instructions, SOP’s, etc. The reports and dashboards built around our requirements have been of vast help, allowing us to track any rising NC’s, Training, and Changes meticulously. We are in the process of implementing the Audit module, which will boost our confidence for any upcoming audits. Their customer commitment is outstanding; the guidance and advice we received from day one was exceptional and remained intact months after implementation. We highly recommend Qualityze as your Quality Management Solution. Thank you Qualityze!!!

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Nothing at this point in time. It is working well for us.

Vorteile

Qualityze has been instrumental in our companies transition from ISO 9001 to IATF 16949. Auditor from our registrar and customers have been impressed by the use of the Qualityze modules. The Qualityze team is easy to work with, and helpful in finding solutions that will work for our internal processes. I would recommend Qualityze for anyone who is looking for Quality Management System.

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Not applicable at this time.

Vorteile

Over the past year Rinchem has implemented several the Qualityze QMS modules to enhance our Quality department. Our Qualityze team has been excellent partners in development and customizations to meet our specific requirements. They have provided support through all the various modules and offered guidance and collaboration to allow a smooth transition as we migrated into the Qualityze system. I look forward to continuing partnering with the Qualityze.

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There have been no cons or issues at this time.

Vorteile

It has been over a year since implementing Qualityze as a document control system to help streamline, manage and improve our documentation processes, flows and efficiencies. Our implementation team from Qualityze was very helpful and listened to our needs and were able to configure the solutions on the fly. The creative and detailed workflows were well thought out and provided a lot of options for configuring various records to keep us organized and structured. The user reports generated provided great insight and visibility on task and activities that needed our attention right away, keeping us compliant to our processes and procedures. Thank you Qualityze!!

Nachteile

Lack of compatibility with Google Drive and document track changes for document collaborative reviews and approvals

Vorteile

- Easy to use
- Ease of implementation
- Great customer services and availability
- Compliant

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None. Have had a great experience to customize, implement and use!

In Betracht gezogene Alternativen

Vorteile

Qualityze has made our processes much more organized. Everything is in one place, and it is easy to search and run reports. The Qualityze team has also been extremely helpful as we implement new modules and help find ways to improve processes to best fit our needs. They took their time explaining how to use the modules and answering all our questions, which is greatly appreciated. Thank You Qualityze for your professionalism and excellent support. We would recommend Qualityze to any business to satisfy their Quality Management requirements.

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There are no cons at this time. This software has done what we needed.

Vorteile

With all the eQMS applications available today, we found that Qualityze was the perfect fit. It wasn't too stringent that could potentially bog down our processes, and it wasn't too simple where it wouldn't provide value to the company. Qualityze allowed us to use the system "out of the box" with configurations that better suited our needs. From design, validation, implementation, and maintenance, the Qualityze team has always been responsive, sensitive to due dates, and available to answer any of our questions. The application itself has been easy to use. Our team is so happy with it. I recommend Qualityze to any company looking to streamline their Quality Management processes.

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There are no cons at this time and we are happy with the software.

Vorteile

After months of reviewing potential electronic QMS software packages for Basx Solutions we concluded that Qualityze was the clear choice for our company. The task of developing and implementing this type of system seemed quite daunting but working with the team at Qualityze made that process more than manageable. We decided to implement six modules to start including audits, supplier control, non-conformances, document control, CAPA, and inspection. Throughout the entire process Qualityze was always there to help. They worked with us for months going over in detail every module and helping us shape the system to fit our needs. After launching the system company wide, the team at Qualityze has been there every step of the way and were supportive even when we had to make additional changes to our design. They have been very flexible with our needs, going to so far as to change coding, and have listened to all our suggestions. I highly recommend Qualityze for your business!!!.

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None at this point in time. We are new users to the software.

Vorteile

Qualityze checked off all the boxes of being cloud-based, user-friendly, and totally customizable. The Qualityze team has been very supportive and helped us every step of the way, including report building.

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The Qualityze homepage dashboard could be more easily customized per user and there have been small updates required to unlock full capabilities on user interface.

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Gründe für den Wechsel zu Qualityze Suite

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We are happy with the software & there are no cons at this time.

Vorteile

The Change, Complaints, Audit, NC and CAPA modules, and are in process of implementing the Document module and equipment maintenance. Having all these modules within the system has been a huge help for reporting, tracking, and ease of use for our team.

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No cons at this time. The implementation has gone well and users have adapted well to the new application.

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No cons at this time. The implementation was entirely successful.

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None at this time and software is good..

Vorteile

Over the past year Medimaps has implemented six of the Qualityze QMS modules to migrate the most relevant parts of the company's Quality Management System to an electronic tool. The Qualityze team has been remarkable in competence and efficiency all over the different phases of the project, from training to design and configuration, from development and validation to support. The team has provided solid guidance and friendly collaboration to allow a smooth transition as we migrated into the Qualityze system.

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Nothing at this time

Vorteile

We looked for years to find the right EQMS system that is flexible for our business needs, within our budget and meets the needed regulatory requirements. We then found Qualityze, the right business partner to implement QMS, with a highly experienced team, a complete QMS system, excellent support and attitude of excellence we demand. The Qualityze EQMS system provides closed loop managed processes with built in approvals through a superior well designed user interface. Qualityze expert knowledge on Salesforce platform helped us configure business rules and workflows to automate our internal quality process. Now we are able to initiate a nonconformance event through outlook email from tablets and mobile phones. We also implemented in just weeks, amazing. If you are looking for the best EQMS system, expertise, innovation, business partnership and high value for reasonable cost, I highly suggest you choose Qualityze EQMS built on the Salesforce cloud platform like we did.

Vorteile

Republic Manufacturing has been using Qualityze for over a year now, and we are very happy with it. This year we chose to implement 2 new modules that would bring efficient solutions to our day-to-day processes. I participated in this second phase of implementation and want to feature the great work they did explaining the new and past modules to me and guiding me along the execution of this phase. I definitely would recommend Qualityze to anyone who is looking for a QMS system. Thank you Qualityze.

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Nothing at this point in time