QT9 QMS

Vorteile

This tool makes it easier for our Engineering Change Process to be completed.

Nachteile

Visually not the most appealing tool. It would be nice if they had a better graphics package.

Vorteile

I love the fact that I am able to manage the QMS of a large, multi-site company with no help being needed as well as how easy the modules are to learn and operate. This is definitely a very powerful program that keeps on improving as the years pass by.

Nachteile

I love everything about QT9 QMS and have nothing that I do not like about this software.

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Vorteile

Our Quality Manager selected the software to be run on our internal servers for security and access. They provided a product that we agreed to.

Nachteile

We purchased a QT9 QMS standalone product, that our IT manages. QT9 (after the fact) insists on billing annual access to Training (regardless of need or use). It was just a bit shady and compounded with lackluster software, was something we did not see as needed. They advertise free updates (which never happen during the subscription period), and unlimited support (see comments below).

Vorteile

The customer service here is exceptional. It is wonderful to book [sensitive content hidden] and have him walk us through problems, no matter how small. Genuinely, [sensitive content hidden] has saved my company time and has been a pleasure to work with.

Nachteile

I would have found it very beneficial if online videos had been included during onboarding. These videos would have helped simplify learning the QT9 system.

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Vorteile

It includes many useful modules that have the same look and feel for consistency and ease of use.

Nachteile

Lack of Adaptability in regard to customizing certain layouts.

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Vorteile

QT9 QMS is by far my favourite asset management platform in the market because of its features.

Nachteile

QT9 QMS can offer a much more responsive support.

Vorteile

This program is extremely user-friendly. The training modules are fantastic, and the Help Center is perfectly designed to guide you through any questions you may have.

Nachteile

I haven't found any cons to write about. Everything has been going great

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Vorteile

Has all of the functionality to maintain and acquire compliance with ISO9001.

Nachteile

An option for pre made forms compliant with OSHA CFR29 Standards.

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Vorteile

ISO Functions, Trainings, Document control, Trainings, Customer feedback

Nachteile

Ability to search and notify people for some functions.

Vorteile

The customer service and customization of each module.

Nachteile

There are few things that are disliked in QT9. Maybe linking multiple Inspections to one NCP or linking multiple NCP to one CA.

Vorteile

Ease of implementation. Customer support and available training.

Nachteile

Timeouts. It does not autosave progression lengthy audit tasks.

Vorteile

The functionality of each module with all of the designation settings behind the scenes is really awesome!

Nachteile

Data Sync is a little complicated, but once working, is a great tool.

Vorteile

What I like the most is its wide range of features and its ease of use. Not only can I efficiently manage my projects in one place, but I can also track my regulatory compliance in real time and keep my quality system paperless.

Nachteile

The initial learning curve can be a bit steep for those unfamiliar with the system.

Vorteile

Very flexible with controls and support that make the job of quality management much easier. We also purchased the QT9 ERP and are looking forward to implementing this functionality in the near future.

Nachteile

I have not heard a single complaint. We have a very diverse workforce that have used a variety of QMS systems and all have very positive things to say about our system and how we use the QT9 QMS.

Vorteile

We spent a solid 6 months searching for QMS software that would be a best fit for our company. QT9 was an easy choice when stacked up against 'big name' programs. It is a user friendly platform, highly configurable, provides transparency to all levels of our organization, reasonable pricing, amazing customer service/support, and you get the entire system- no extra cost to implement or customize a new module.

Nachteile

The training module is too rigid and maintenance heavy for our training and documentation needs.

Vorteile

Software was plug-n-play for our organization. We were able to get the software up, configured and running within days. The intuitive use of the software allowed for rapid deployment within the organization.

Nachteile

Limited options on customization. However, while the options seem limited, we have had limited need for customization. The software embraces all requirements of most modern QMS needs.

Vorteile

All of our documents are in one place and access is easily available for all users. The additional of the change control system allowed us to include that feature and use it to track training and approval of documents without using the paper system.

Nachteile

The inability to remove users that are logged on but not using the system, especially if they have left for lunch or other reasons and left themselves logged into the system.

The need for more control of what features users can use for each module.

Vorteile

This system has made documentation management of training records to rev controlled SOP's a breeze. The Supplier portal is a great feature. They provide solid training and are very responsive when you have questions.

Nachteile

It would be nice if it had additional features that apply to Food Manufacturing. It could use an upgraded look and easily customizable reports.

Vorteile

We love the document portal and it's ability to share and collaborate on documents. It has kept our records organized and has brought a level of consistency that was hard to achieve with more manual processes. We also love the support!

Nachteile

Integrating some aspects of our business into QT9 has been difficult only because our systems were not consistent. There are some features that might just not fit entirely and we sometimes wish there were a few more custom options. But it is also easy to understand why it requires a standard.

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Vorteile

QT9 is highly scalable. It's easy to add more users, more documents, or more site if necessary.

Nachteile

As with any software, there is a bit of a learning curve. However, the customer support is great.

Vorteile

I like most that our ISO 9001:2015 certified quality management systems are now in one (software) place. We no longer need to create and store our documentation, audits, suppliers, inspections, change control, risk assessment , calibration, projects, management review, corrective actions in multiple locations and formats.

Nachteile

Query / search features are limited and not made to be used intuitively.

Vorteile

I like the fact that it has so many modules. Of course I like the documentation function necessary for any QMS, but the training module also included with the calibration and PM module and customer and supplier information integrated in really increases the versatility of this product. It has all the pieces to mange the QMS like corrective actions, non-conformances and notifications when something slips through the cracks and is late.

Nachteile

Some things are architected differently than I was used to so I had to learn a new way to enter for example internal audit information.

Vorteile

You get all the modules that are available at the time of purchase, plus your software gets upgraded to include future awesomeness as they develop it. It's pretty intuitive, but what it lacks there, it makes up for in the abundant training and help options. The staff is very hands on and knows the product intimately. The launch process was relatively easy and well handled. A sandbox site allows you to work out how you'll implement the system before cluttering it up with your first attempts. All that and relatively inexpensive.

Nachteile

Not all the modules may be a perfect fit for how you'll use the software. You may have to be creative or maintain some documentation outside the software.

Vorteile

Streamline process for creating ECRs and Doc control is great. This software makes approvals and interaction easier.

Nachteile

It would be an improvement if the software could link to our ERP system. QT9 is limited by the program QT Link. The audit module is good but a bit cumbersome.

Vorteile

Easy to Implement, very responsive, demo is accurate to the software capabilities, great training and support

Nachteile

There are so many modules in the product that its
's hard to choose what to implement first.

Vorteile

Overall, I really like your product. Filtering information, and generating reports is simple.

Nachteile

I’ve noticed that the system can be slow at times. Additionally, it would be helpful if we were notified in advance about any fields that are going to be removed.

Vorteile

QT9 is very user friendly is very helpful in audits

Nachteile

I wish there was a search function when adding employees to training records

Vorteile

document management, engineering change process, corrective actions, ability to export information to excel, user defined fields

Nachteile

canned reports - they should look at other standards like the American Society for Mechanical Engineers or National Board which require quality management systems and integrate those requirements

Vorteile

Everything you need for your QMS all in one package. Easy to use. Awesome customer service and support.

Nachteile

There is nothing I do not like about QT9.

Vorteile

Storage and reminders of documents has been beneficial.

Nachteile

A little more flexibility with creating own fields would be great.

Vorteile

Organization of all my docs, in one place

Nachteile

The learning phase, I didn’t have the time to play around with it before I had to use it. That’s more of a training issue here.

Vorteile

QT9 as a QMS has helped to digitize many processes that would otherwise have been handled through paper documentation. This gives greater control and traceability and is especially helpful during regulatory Audits allowing us to show that we have processes in control.

Nachteile

The inability to communicate with other data systems.

Vorteile

I like the all-in-one functionality of QT9.

Nachteile

Like all programs there is a learning curve if you want to make the best use of the capabilities. But even with that, there is ample customer support and training available.

Vorteile

Super easy to implement, clear and easy to follow ISO process, exceptional support

Nachteile

Interface is a bit outdated and can use a more modern look and feel. The engine is great though.

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Vorteile

It's a one stop shop! All of my QMS documents and processes are in one place

Nachteile

Could be a little more flexible with the way you can adjust for each style of business

Vorteile

It as all the requirements that our QMS needs.

Nachteile

I can't think of any, that I like least.

Vorteile

This is the most straightforward QMS platform I have found for our small business needs. Unlike other platforms, their costs and fees are transparent with no hidden catches.

Nachteile

To be honest, I have not found a con yet.

Vorteile

Ease of implementation. User friendly interface. QT9 has all the necessary features to help us improve our QMS.

Nachteile

It would be nice to customize the content and volume of the automated emails. There are a lot.

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Vorteile

The ability to creature user defined fields that could be tailored specifically to the record of document that was being created in the system was extremely useful when transitioning from established Quality processes from our previous paper-based QMS to this electronic software.

Nachteile

Implementation was a bit of a challenge. While we did have support from the developer and implementation team, the training seminars available were not nearly as helpful as simply diving into the sandbox environment and see what the system could actually do.

Vorteile

Upload speed and ease of logging in has been relatively convenient.

Nachteile

The date shown by the document is the upload date to the system, which does not provide much benefit.

Vorteile

Has helped me automate my quality process

Nachteile

Nothing really it will take time to get used to, but all good

Vorteile

Ofrece una amplia gama de características de gestión de calidad, como control de documentos, gestión de no conformidades, gestión de riesgos, y auditorías, la interfaz es fácil de usar y personalizable para adaptarse a las necesidades de la empresa, ofreciendo una amplia gama de características de informes y análisis, incluyendo paneles de control en tiempo real y gráficos personalizables.

Nachteile

El precio puede ser alto en comparación con otras herramientas de gestión de calidad en línea, la configuración inicial y la implementación pueden ser complejas para algunos usuarios nuevos y las integraciones pueden ser limitadas en comparación con otras herramientas de gestión de calidad en línea.

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Vorteile

There is an option to customize the system to your unique needs and it can accommodate organizations of all sizes. It is also super user-friendly.

Nachteile

The initial setup might be a bit daunting.

Vorteile

Easy to set up and use, yet very powerful reporting capabilities. As the administrator I can add users, structure drop down menus, etc. myself and don't have to rely on outside sources.

Nachteile

Nothing currently comes to mind, but this is because QT9 asks their customers to submit feature requests for improvement ideas.

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Vorteile

Easy to use / Good way to handle standard quality functions and also make it auditor friendly / enhances quality organization productivity by eliminating paper driven steps and having information in one place instead of a myriad of files / Requires very little training to learn / Well organized ? Good uptime / Secure, reliable server and security.

Nachteile

For RELATED FILES wish an easier way to input documents such as emails or email attachments without needing to save in a temporary file or desktop / Way for Administrator to set the standard grid layout as default then let people do individual customization instead of only a system default / Need to be able to upload more items instead of just customers, suppliers, documents. For example CARS, Complaints etc so that when shifting ot QT9 can use existing data.

Vorteile

The product is easy to implement because of the built-in world class workflows. You do not need to map your current processes into QT9 - you use the built-in process workflows, and the workflow and tab interface is consistent across the modules. This makes deployment easy, because once people are familiar with the interface they can learn other modules easily. You can focus on how to *use* the software, and not spend valuable time trying to *configure* it.

Nachteile

QT9 is very responsive to feature requests and bug fixes. We have provided several suggestions that are being considered to improve usability. I guess the think I like least is that I didn't start using it sooner.

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Vorteile

Training, Documentation Control, ISO Functions, Calibration and Equipment, Supplier and Customer Management, Safety, Corrective/Preventive Action Modules are all great and very useful. Implementation was amazing and the support/ training given allowed us to get our system up and going within a couple months.

Nachteile

The FMEA / Risk Management Module could use some help. I wish the modules tied together better.

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Vorteile

QT9 allowed us to replace our clunky paper based QMS and move completely to a streamlined, validated electronic platform. The ability to easily manage our document control, auditing, non-conformances, corrective actions, preventive actions, complaints, and calibrations in one location instead of having to spend time retrieving records from multiple locations. QT9 made it possible to maintain our organization's training needs during a global pandemic, when meeting face to face and in groups was restricted. QT9 made it possible to conduct remote training of our organization and evaluate effectiveness with a written test. It unknowingly prepared us to maintain all of our core Quality functions in the midst of a global pandemic without a mis-step.

The report format (complaints, corrective/preventive actions, non-conformances, etc) look professional and they are able to quickly be downloaded and provided to either customers, suppliers, auditors, and internally.

The consistency of the appearance of the screens in each module made training the organization to use very easy. It was easy to translate the learnings from one module to another. Implementation was similar as well. QT9 technical assistance in uploading of documents and gauges increased the speed in which were able to integrate it into our organization. The unlimited training was also critical especially for the calibration module as it took a bit longer for us to implement and understand how it functioned.

Nachteile

One feature that would benefit from improving is the ability to create both corrective action and non-conformance records from a customer complaint. Currently, the software only allows the creation of one or the other, but not both. However, all records between complaints, corrective actions, and non-conformances are linked through a daisy chain scenario, but it can be awkward when retrieving records during an audit.

The calibration module was the most difficult for us to implement as it operated a differently than the other modules. However, QT9 technical support assisted and provided us with all of the training that we requested without delay and worked with us to ensure that we implemented the module correctly for our organization's needs.

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Vorteile

This software is very user friendly and easy to use. The help feature and QT9 academy are very easy to follow instructions for anything you are working on in the system. It is very easy to use the , modules and being able to be paperless is awesome especially in the medical device area. Set up for users is extremely fast an simple. Getting reports is fast and accurate.

Nachteile

Honestly I find all the pop ups every time you do a function a bit overkill, especially if you are doing a lot of entering of new documents. It would be nice if they could shut off this feature. I do wish there was an automatic email alert that when to users a email when they are overdue on training, or a CAR element.

Vorteile

We've been using the Document Control and Training Modules for just over two years. Both are fairly intuitive and fit in pretty well with what we had previously been doing on paper and with spreadsheets. Within the last year, we began using the Calibration and Maintenance modules and our teams seem happy with them as well. I like the ability to create unlimited "user-defined fields" to tailor some of the modules more to how my company does things.

Nachteile

I would like to see the ability to add employees, or at least job titles, to the Document Request record so they can be reviewed and added/updated prior to full document approval and training record generation. This would be especially handy for new documents. Right now, we have to wait until a document is published to assign to job titles. Either that, or when an employee is evaluated by the manager in the training record, there could be a pop-up that asks "do you want this added to the employee's job title?"