PaySimple – Bewertungsseite 2

Vorteile

It's functionality and ease of use for me and our customers. Our account rep, [SENSITIVE CONTENT] is awesome!

Nachteile

I'd like the transaction reports to be editable so I can select the order they appear from left to right. Whis way I can keep all my filters but not scroll to the right to see the payment info I am looking for.

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Vorteile

I love paysimple because it’s easy to use. And I know. I remember awhile ago 5+ ago when I got it. The customer service was amazing the walked with me hand in hand

Nachteile

That customer service is no longer there, it seams I will reach a machine before a human(that’s thr new norm though)

It’s not a clean look.
Toyota and Tesla do the same thing but Tesla looks amazing. But I am paying Toyota prices so I don’t mind. To be honest I don’t go around referring the product like you will find someone who has a Tesla won’t shut up about it.
Hope that makes sense

Vorteile

That we can debit our client fee anywhere without disturbing them and we are getting monthly payment on time.

Nachteile

When i complaint about bad list, it never resolve and i even do not know how my client ended up in bad list.
We save account numbers then whenever we need them we can not get it from paysimple.

Vorteile

Creating invoices is not difficult and yes, the product is easy to use.

Nachteile

I dislike the way the cursor jumps back to the invoice number after you've added a line item under "goods and services" and that you have to keep moving it as you add line items. I dislike that after I've added a certain number of lines the screen jumps back to the top instead of letting you continue to scroll down adding the amount of lines you need. It's very annoying to have to keep moving back to the bottom.

Vorteile

I like that it is internet based and the set up is easy to install.

Nachteile

right now there is a classic payment set up and new payment set up. It should be configured under the new payment set up. confusing when trying to remove a recurring payment.

Vorteile

It is very easy to navigate for me and our customers.

Nachteile

There is one feature I would like. Currently there are two different companies that I work for and I would like the option to be able to switch over to each companies portal without having to login each time.

Vorteile

It is so simple to use and train people on. The customer service is out of this world. I needed help with a customer payment issue that was really out of their scope of service, but they went out of their way to help me get some answers!
They are also one of the only companies we have found to take electronic checks as well as credit cards. This helps us keep credit card fees down and some of our clients prefer that method of payment.

Nachteile

Their fees are on the higher end-but definitely worth it!

Vorteile

Able to start new business up New business, which helped with increase in acceptance for patients that credit would not allow them otherwise financing.

Nachteile

Took toooo long to get Bank Information corrected. No point of contact when I had issues. At the beginning I had [SENSITIVE CONTENT] then [SENSITIVE CONTENT],,,then no one, had to explain everything to a different person EVERTIME I called.

Vorteile

The product is easy to use and it is cost effective.

Nachteile

There is nothing so far that I do not like about this product.

Vorteile

I like how user friendly PaySimple makes the web platform. Additionally customer service is incredibly responsive and helpful.

Nachteile

The fact that there are two different platforms for merchant services which make the charges less transparent. You have to actively check on them to be in the know.

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Warum PaySimple gewählt wurde

Vorteile

Its an easy link for the customers to use-

Nachteile

It is impossible to find/build the reports that I need for end of the month accounting. I have to copy and paste and edit a word document in order to get the information I need. There are times we need more support from someone.

Vorteile

I have been very impressed with the ease of set up. We were set up and fully using this system within 4 days. I appreciate the quick glance reports that are found on the homepage, that indicate the our monthly sales as compared to the previous month.

Nachteile

I feel like refunding partial amounts is more deeply hidden in the platform than I expected it to be. (however, when I did have a question about how to do a partial refund/credit, I was pleasantly surprised at how quickly I received a comprehensive answer.)

Vorteile

Makes processing ACH and Credit Card payments simple

Nachteile

Having to wait 5 business days for ACH payments to actually post to our account

Vorteile

Integration from my previous payment processor was easy, plus they easily beat the price.

Nachteile

Wish the reports feature was more broad and customizable. In addition, more functionality with customer database would be awesome. Ideally, partnering a broader reports feature with expanding database functionality would make PaySimple exponentially better.

Vorteile

I like that it keeps all of my customer information and billing history in one place

Nachteile

I wish the reporting tools were easier to use. Also some of the features are not intuitive.

Vorteile

Easy to use for me and my customers. Gives my business a more professional appearance rather than only accepting paper checks. We do not accept credit cards so ACH has been a fantastic compromise.

Nachteile

Unable to easily update my logo and add custom messages to invoices

Vorteile

The updated recurring billing is good. It's generally easy to edit invoices. Setting up invoices is pretty straightforward.

Nachteile

The interface is half old, half new. Some things have been updated, but others haven't. It's not easy to use the FAQ/Help sometimes to find the answer you need. It's not always easy to find/contact the credit card processors because those aren't actually a part of PaySimple and require more calls, emails, and back-and-forth.

Vorteile

The idea is great. It is easy to use. The processing fees are decent.

Nachteile

It does not do what was were told it would do when we signed up. It was supposed to collect a fee on certain transactions and not collect on others and it doesn't know how to tell the two apart.

Vorteile

Easy to use software with efficient accessibility

Nachteile

The ability to label or provide descriptions for customer payments needs improvement

Vorteile

I love the recurring billing feature--the set it and forget it.

Nachteile

I did not appreciate needing to call PaySimple to revert our payment processing time back to pre-COVID processing time of one business day. We are a small company and having to wait 3 business days during COVID was difficult and frankly, not necessary.

Vorteile

Ease of use, functionality, ability to generate reports, notices when recurring billing customers have cards that are about to expire.

Nachteile

Too long of a checkout process for online sales. I need to pay for Shopify in order to make the online buying process easier on potential introductory and trial members.

Vorteile

I use PaySimple to collect monthly rent and loan payments using Recurring Payments. I love it. My Tenants and Borrowers all say they like it too. No need to write, mail or deposit checks. Having it set up as an auto-pay makes it more of a hard reality for the Payers. It's not optional. They can't just hold off mailing for a few days. If they need to delay a payment they need to call me ahead of time, otherwise it's going to cause a Late Charge.

Nachteile

I can't think of any cons. The price has gone up several times since I started using it, but it still feels like a very good value for what I get in return and all the work it saves me.

Vorteile

The recurring payment feature. Ease of use when taking a payment from a customer.

Nachteile

Searching a customer from different screens is very cumbersome. Searching criteria is not consistent from screen to screen. Some screens require first name first and others require last name first.
Payments via checking withdrawal do not appear on our daily failed payment report.

Vorteile

The recurring g billing feature is essential for my business and works great.

Nachteile

The interface seems dated and a little over complicated. It is relatively easy to learn.

Vorteile

[SENSITIVE CONTENT] is very helpful. The software is easy to use and integrated into my CRM which takes less time to process payments

Nachteile

System has allowed duplicate payments through my crm integration. Would be nice if there was a fail safe for this.

Vorteile

On the administrator side, it is easy to use.

Nachteile

The caps on client payments is the biggest problem. People have to split their payments into multiple transactions when they reach a certain limit. I find this ridiculous since Paysimple deposits the money and can easily take it out. Plus it takes DAYS for the deposit to hit our bank anyway.

Vorteile

I love that the features are so easy to use and self explanatory. Very user friendly. I also love the automated reminders that are sent to customers that are recurring payments

Nachteile

the reporting left things to be desired. It would be nice if the invoices that were unpaid were on the front page and you didn't have to go into the invoices to search which one was past due. For example if a customer called to make a payment it should automatically prompt you to collect the oldest invoice 1st.

Vorteile

So easy and very simple to use and understand

Nachteile

Haven't found one yet. Product is so easy to understand

Vorteile

Quite intuitive and easy to manage. It took a little bit of time to get comfortable with the platform, but once I got used to it, I've been really happy with it.

Nachteile

Ease of use to update their payment information.

Vorteile

We love the simplicity of using it, and sending our customers an invoice with a link for them to pay securely and easily online.

Nachteile

There are no modifications needed that we can see.

Vorteile

I really enjoy that I can process payments from anywhere for my customers, they can also pay online or I can process in person over the phone, very convienent.

Nachteile

Nothing seems to be a con on this service at this point in time. I just need to make simple invoices and this does just that.

Vorteile

The ease of setting up recurring billing, one time payments, and auto emails for failed payments.

Nachteile

The cost for running cards vs ACH, the fees per card adds up fast.

Vorteile

My team loves how use friendly and easy it is to use. Great value. We’ve been a customer for many years!

Nachteile

I’d love for it to integrate with our CRM.

Vorteile

Easy to add the payment links to email correspondence and for us to receive payments.

Nachteile

So far, no complaints. Overall it's pretty simple to use.

Vorteile

Easy to understand, self explanatory, and great customer service.

Nachteile

Everything is satisfying. I would like that I can use the system on my mobile device and on my computer.

Vorteile

It holds a safe data base of my recurring customers

Nachteile

No Cons, I get approached on a weekly basis by competitors of Paysimple who say they can save me money, but the support is so valuable to us as a company I will not change!

Vorteile

Ease of use. Automated billing and processing of payments I really like.

Nachteile

Change passwords too often. It doesn't let me select my NEW logo to upload to my invoices.

Vorteile

Payment processing makes monthly payment collection easy..

Nachteile

None at this time. If I think of something I will contact you..

Vorteile

Its pretty easy to use and links into our online system

Nachteile

If you backspaceor cut/paste when entering in info, the popup screen disappears. This requires you to reenter all the information. So annoying especially when entering info when on the phone with a customer.

Vorteile

We use this for tuition billing, exclusively using their ACH billing capability. This allows us to save lots of time from processing checks and also lots of money from processing credit cards.

Nachteile

Be careful when you first set up PaySimple. We were accidentally set up with credit card processing when we needed to be ACH only (but with an emergency option for credit cards). Since there wasn't a way to hide the credit card feature, it is what most people defaulted to and we lost quite a bit of money to credit card processing fees.

Vorteile

From the first discovery call to my full implementation of the software, the PaySimple team was there with full support and always available to make my implementation as smooth as possible.

Nachteile

Nothing at all. I have found on flaws with the solution.

Vorteile

Love the interface, it made everything look simple. I had a lot of customers and payments in the system at the time they terminated my service.

Nachteile

Terrible customer service. Unsure of mobile presence, they seem to have multiple apps for the same thing published. They also do not use their own card processing, but outsource it to a processor, who may or may not be compatible with your business industry. They didn't even try to tell me what was wrong when they terminated our contract.

Vorteile

PaySimple is easy to use and has allowed me to set up payment options for the courses we provide and for our subscription program. It’s been awesome for that but also because I’m able to use it to predict income and deposits.

Also… they provide AMAZING customer service and will walk me through any challenges I’m having with the system. Now that I’m comfortable with the system I rarely call in with questions.

Nachteile

There are a few minor things that I would love to have tweaked but they don’t bother me enough to make me switch systems.

Vorteile

This product is easy to use. Customer service is good.

Nachteile

Limits on per transaction amount is low.

Vorteile

Makes payments easy. Makes payments easy. Makes payments easy.

Nachteile

Invoice numbers don't always appear which can cause issues.

Vorteile

Fast service and Easy to use. The product has all options I need for my needs.

Nachteile

Option for having line of credit paying back with a % of sels

Vorteile

It's easy for clients to pay me via ACH, and I don't have to give the clients the options to pay via CC

Nachteile

no autoverifcation on ACH that transaction won't be rejected

Vorteile

The ability to use it and be able to build customers and do reoccurring

Nachteile

Sometimes it’s hard to remove customers reoccurring bill

Vorteile

The ease of sending a payment link to a customer and the easy to understand payment submission process.

Nachteile

The daily limit of $5,000 per customer.

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Vorteile

PaySimple's reporting system is very easy to use. It makes it easy for us to reconcile our payments with bank account deposits.

Nachteile

The invoicing system is still a little antiquated.

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