PaySimple

Vorteile

The robust features, ease of implementation, beautiful GUI layout that is easy to use and navigate. There is nothing that we need for our business, our team, and our clients that PaySimple does not accommodate.

Nachteile

There are still some disconnects between the contact record details and transaction records that are still coming together that would make certain customized reporting even easier.

Vorteile

Ease of use and customer portal. Albeit, the customer portal could use a few key improvements. Otherwise, great design.

Nachteile

There is no statement of accounts for the company to generate and email. There is no ability to auto generate invoice numbers (optional).

Vorteile

Their name is catchy, but a misnomer. The "Simple" is probably a holdover since before they were bought.

Nachteile

The biggest issue is their customer service. It's complete unresponsive to emails, there are no chat options, and the phone tree is...well, a phone tree.

As others have mentioned, the pricing is higher than similar services, and not transparent. The fees include a $79 cancellation fee if you don't like their services, a monthly fee whether or not you have any transactions, and these are on top of the fees for each payment they process.

Also, PaySimple seems to just be a group of vendors. You will receive fees and notices from vendors that do not share their name without understanding that they are part of the group.

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Vorteile

It is simple to set up a transaction and accepts ACH

Nachteile

I do not like the $50 charges per month duding Covid when my company is on the edge of failure.

I do not like the inability to change my address.

I will soon be looking for a service that does NOT charge $50 per month!

Vorteile

Quick and helpful instructions were provided during the configuration procedure. The increased traffic has supported our marketing efforts towards our website since we started accepting online payments from our clients.

Nachteile

Unfortunately, we couldn't limit credit card purchases to just one item. Credit card payments are accepted for appraisals but not mortgages.

Vorteile

I don't have to pay somebody to do billing for me each month. I spend about an hour each month updating new accounts and im done. So payments come out automatically.

Nachteile

I really wish there was an estimate creating option. There is an invoicing option. But because I have to create an estimate first, I currently use a different software for my estimates. That software converts over to invoices. I would consider letting the customer pay through paysimple platform is I was using it in this fashion.

Vorteile

The recurring billing makes doing business so easy. We no longer have to chase down late payments and the easy-to-use forms put our clients at ease. All the features a business needs with no frills!

Nachteile

An easier way to automate recurring billing from an online sales page would be very helpful

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Vorteile

The set-up process was very easy and supportive. Allowing our customers to pay online through our website has brought more traffic to our site which helps with our marketing attempts.

Nachteile

Nothing comes to mind at this time. There isn't anything negative I can share.

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Vorteile

As a user, I appreciate PaySimple's user-friendly interface and seamless payment processing capabilities. It simplifies invoicing, recurring billing, and online payments, which has streamlined my business operations significantly. The robust reporting features provide clear insights into revenue trends and customer payments, enhancing financial management. However, occasional customer support delays can be a drawback. Overall, PaySimple is a reliable tool for managing payments efficiently.

Nachteile

Least? Everything i liked in this , this is amazing

Vorteile

Portal used to work fine all these years except for few bad instances in the past

Nachteile

Customer Service is deteriorating day by day. I have been using the product for over 15 years now and it's hard to connect to Customer Representative and if we open a ticket, they take 4-5 days to reply and without proper resolution. Also, I see them rude these days.

Vorteile

It's one of the modern ways of making payments to the employee

Nachteile

It may have system failure due to inadequate internet faciliting to late payments

Vorteile

We only use the ACH Product.
We like using the ACH product very much. Setting up recurring in ACH accounts is very easy.
Managing, suspending or terminating recurring a ACH accounts is also very easy.
Paysimple has a very good and accurate reporting system if you know how to use it.
Personally, I don't use it too often, it's was a bit confusing at first, but I was able to find my way around.
Then I called support and received some guidance.

Nachteile

Paysimple added an online "store" / tool / program/ app. I did not request it, yet I'm forced to pay $49 (ish) monthly for this. We get my ACH bill early in the month and latter in the month we get billed again for this online store product.

Mind, you, the store product is actually pretty nice. I'm being emotional and feel as if this was slid under the front door when I was not looking.

Vorteile

All businesses need an easy way to bill their customers. My business requires it monthly for every customer to generate the recurring revenue that my company depends on. PaySimple offers an easy way to do this and I can rest easy knowing that on the 3rd day of the month, the funds hit my bank account.

Nachteile

I would like a way to place monthly recurring billing on invoices with multiple products sold to an individual account.

Vorteile

It works as advertised! The dashboard only focuses on the essentials you need to know about. The overall structure of the package is utterly logical. You can easily find credit card customers, easily see how much they have purchased, all of the related invoices and the crowning glory of this product is the fact it tells you when the customer actually paid and it tells you immediately. Again the Dashboard is a major feature because it not only has charts for sales but charts for whether the sale closed relative to it being "out there, unpaid". It tracks Settlement Summary, Failed Transactions, Expiring Credit Card Schedules, Recurring Payments, Invoices ( Past Due, Paid, Unpaid, Invoices Sent, and Overdue. There is a past due invoice Aging chart, Unpaid Invoice Exposure. It is very useful to be able to "eyeball" all the possible problems when you have one page showing all the sources of a crisis.
Another positive is that they deal with the Credit Card bank, thus managing security issues such that you never have to fear the dreaded "Clawback" due to your own mistakes. A neat friendly package.
I am so used to poor service from Software companies that I expect it. The service people at Paysimple are very motivated to make you happy. This tells me the management at PaySimple is strong.

Nachteile

I cannot think of a complaint I have had in two years of use. I wish I could to balance this report with negatives but there are none. I do wish they had a non-credit card version. Then I could lose my existing accounting package(an expensive subscription).

Vorteile

The ease and user friendliness has been helpful from roll-out up to now.

Nachteile

Navigating some of the duplicate profiles that can build up in the customers section.

Vorteile

When our company first started up we quickly gained a lot of financed customers of which we were manually processing payments every month. This got old quick and we worried that payments would be missed. Paysimple was the answer to our problems and we couldn't be happier with the service!!

Nachteile

Paysimple has everything. There are a lot of features we have not used yet but the main purpose for which we purchased the service (recurring billing) is the number one feature for us and it works great every month we don't have to worry about payments.

Vorteile

Simple to use and easy recurring payments

Nachteile

The reporting is useless for me. I use this program to process all our one time and recurring payments throughout the year and am unable to get a yearly total of each customers giving.

Vorteile

The product allowed us to launch a subscription program with little development and within weeks as 90% of the required functionality was out of the box.

Nachteile

I wish there was more options to customize features based on user’s preferences.

I wish custom fields could be edited after they are entered.

Vorteile

recurring billing option
ability to integrate forms into website

Nachteile

no inventory management
backend is messy (old style forms and new style forms make it messy)
cannot delete old category items and entries

Vorteile

We use PaySimple on a daily basis from in person transactions, future billing and payment plans.

Nachteile

We have not found flaws for our business needs at this point but we do not use all the platforms Paysimple has to offer.

Vorteile

We have been using PaySimple for a few years now. Reliable and help when you need it.

Nachteile

The reporting feature can be more user friendly and more options.

Vorteile

This software is easy to use and very user friendly.

Nachteile

Have not had any issues. It would be great if the software would interact with QuickBooks.

Vorteile

Easy to learn and understand; easily accessible

Nachteile

There are areas that I believe need some adjusting. What page the system bounces you back to once you have completed something; on creating invoices the cursor always jumps back to invoice # after each item entered; and other minor things like that.

Vorteile

Accessibility and ease of use for customers.

Nachteile

Number of steps to reprocess for a customer payment. In the past, have used systems where you could click on last customer payment, enter new amount and process with 1-2 steps.

Vorteile

Ease of use and it's easy to explain to new users when we have to add them in.

Nachteile

Sometimes it is diffcult to process refunds

Vorteile

Es muy fácil de manejar y nos da una gran seguridad. No hemos tenido problemas con ella y ha estado funcionando perfectamente.

Nachteile

Algunas funciones que ofrece ya las teníamos con otros programas, con lo que no los hemos llegado a usar.

Vorteile

I adore PaySimple for their all-inclusive payment solution, which has completely changed how my firm operates. The seamless integration of payment processing, online invoicing, and reporting is one of the unique aspects I like most. I can accept a variety of payment options, such as credit cards and electronic payments, with PaySimple, making it convenient for my consumers and increasing my revenue streams. I am able to keep up a polished and effective billing process because to the platform's user-friendly design, which makes it simple to create and send professional invoices. Furthermore, PaySimple's extensive reporting and analytics tools give me important insights into the financial status of my company, empowering me to decide wisely and improve my operations.

Nachteile

Even though my whole experience with PaySimple has been great, the pricing structure would be the thing I dislike the least. I discovered that PaySimple's pricing plans can be a little on the expensive side compared to some other providers of payment solution because I am always mindful of minimizing my spending as a small business owner. Although the platform has great features and functionality, the price may be an issue for companies with tight budgets.

Vorteile

PaySimple est un logiciel au top qui facilite les transactions rapides entre entreprises et les clients.

Nachteile

la plateforme est bien conçue et je l’apprécie énormément mais juste que les paiements clients sont parfois limités.

Vorteile

J'apprécie beaucoup les aspects suivants:- La simplicité d'utilisation: il suffit de scanner un QR code ou de taper un numéro de téléphone pour envoyer de l'argent à quelqu'un.- La sécurité: les transactions sont cryptées et protégées par un code PIN ou une reconnaissance faciale.- Les avantages: on peut bénéficier de réductions, de cashback ou de points fidélité chez les partenaires de paysimple.

Nachteile

- Le service client est souvent injoignable ou peu réactif.- Le site web bug souvent et est parfois lent, ce qui rend la navigation difficile.- Les frais de transaction sont élevés par rapport à la concurrence.- Les options de personnalisation sont limitées et pas très intuitives.

Vorteile

Customer service is what has kept us using PaySimple. Every person that I have spoken to has gone above and beyond to help out with any issues that we have had. The platform is relatively easy to use. I like the custom invoices & receipts that are sent to clients.

Nachteile

Launching & integrating PaySimple has been MAJOR for us as online payments are so important in our industry and help to prevent any delays in the process as well as providing convenience to our clients. We had two issues with collecting online payments: First, we were unable to limit our ability to accept credit card payments for only one product. We are unable to accept credit cards for a mortgage payment; whereas we can accept credit card payment for appraisal, we had to turn the ability to use a CC off for any catalog product and create a form specific for appraisals. The ability to accept credit cards was all or nothing - for all products or none.

The second problem we encountered was the system's inability to accept American Express. When we turned on the feature to be able to accept credit card payments, we were uninformed that this excluded American Express. It wasn't until we had a client attempt to make a payment 10 times using an AMEX card that we realized.

Another issue that I have with this software is the confusion & lack of flexibility regarding user roles. As mentioned above, we use PaySimple to collect mortgage payments and appraisals. The department who collects each payment is different. The user who collects mortgage payments is an admin & I want her to receive all emails - however the users who send out the form to collect appraisals don't need to know about mortgage payments. I had to set them to Sales but they don't get email of payment made.

Vorteile

Recurrent billing schedules, a great POS interface, and customer databases with the ability to store multiple payment methods makes it easy and effortless for new staff to learn and repeat or subscribed customers to use contactless methods of payment.

Nachteile

The price in comparison to some of its peers stands out as disconnected from the goal of driving down per-transaction costs for smaller businesses.

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Vorteile

Easy to use for invoicing and the customers don't seem to have a problem with using it.

Nachteile

After creating a customer and then rebilling that customer several instances of their name comes up. There should be just one name that comes up. This is annoying. Also as mentioned above the ACH payments are combined and when my bank feed gets it i don't know which payments were combined. In the Reports show how the payments were combined and paid. This is important and would save me hours of time.

Vorteile

PaySimple makes it easy for our customers to make payment and view their accounts. It also is very user-friendly for our business administrator. The notifications of payment status allows for sucessful tracking of fees.

Nachteile

There are some features that have yet to be added. Would like to be able to delete categories without contacting the company. Trying to discover the best way to organize category items from one year to the next.

Vorteile

This is easy to use and set up. I manually enter the information from PaySimple into our Customer tracking software, and our accounting software, but it is easy to use.

Nachteile

I would like for them to adjust the software to be able to differentiate between credit and debit cards so that we don't have any possible legal issues due to the differences between credit and debit cards.

Vorteile

Recurring billing is by far the most useful feature for us. In combination with the online store, our clients will register and set up their recurring billing and then it goes on until cancellation. Very easy and convenient!

Nachteile

It's a bit complicated to give partial refunds. I with this process were easier. It's nice that there is a feature where you can add a custom field for clients but this custom field is not searchable and I wish it were.

Vorteile

I love being able to track all payments made and also make graphical comparison on my duration of payment on a monthly basis. Its a user friendly app which is very easy to understand.

Nachteile

The customer service is not encouraging in any way. You can hardly ever speak to a customer with the paging service.

Vorteile

Not having an additional piece of equipment to carry around and ensure it’s charged has helped our business incredibly. Being able to process payments on the spot with the customer in their home is huge.

Nachteile

I’m not sure I have any cons on The software.

Vorteile

Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too.

Nachteile

I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date.

Vorteile

The simple and efficient portal and checkout options. The invoice builder is a little difficult to navigate, but overall it’s fairly easy to process the invoices/payments needed.

Nachteile

The support portal isn’t the best and the UX could be improved. We also had some initial issues with the support team pushing back on a banking issue. While this was not a great first impression, we have had an overall positive experience.
I also am not a fan of the extensive information needed to raise the daily and monthly processing limits. Not sure if this is regulation, however, it seems excessive.

Vorteile

The option to pay online by check or credit card has helped us get paid faster and the clients love it!
We love that they have a choice to use a check or credit card.

Nachteile

We have not used the partial payment option yet. It seems like it would be a good idea we just have not had the chance to set it up.

Vorteile

Reliable, consistent and easy to use product --lots of options for customizing for your needs.

Nachteile

I did not like how it integrated with Quickbooks Online, and gave up on that after a few weeks--it was faster and more accurate for me to do on my own (trouble matching customers etc).

Vorteile

fast & easy to install-use... we were up & running within hours.

Nachteile

difficult to add the processing charges if paying by debit-cc when E-Invoicing them. we add no fees for an ACH payment but if the customer decides to sue a debit-cc and enters the original payment due, we incur the processing charges.

Vorteile

It is easy to use and customize. Also [SENSITIVE CONTENT] is great. He has been really helpful in helping me learn the program and utilize it more fully.

Nachteile

There was an issue this past week with billing schedules not running as they should have. This disrupted payment plans that need to stay on schedule

Vorteile

PaySimple is incredibly user-friendly. We chose PaySimple as a processor for doing EFT transactions for our Accounts Receivable. We were spending a TON in Credit Card fees, and our customers had been asking for a way to pay by check over the phone or online. PaySimple was hands-down the best of all we looked at! The implementation process was great and support is amazing.

Nachteile

Lack of integration with our ERP software - which we work around by using reports

Vorteile

It’s easy to use. Repeating payments are easy to setup and process.

Nachteile

It has terrible reporting. The dashboard isn’t configurable and would be great for reports, but there is no way to edit it.

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Vorteile

Relatively easy to set up and maintain. Very few problems.

Nachteile

Not open API. Did not integrate easily. Not intuitive for the user.

Vorteile

Easy to set up and get clients going. Clients can also log into their account which i like.

Nachteile

Could have a more modern look, i feel like its a little outdated. Wish I could issue partial cc refunds.

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Vorteile

I'm able to easily add new customers, reference existing customer's data, and set up recurring emailed invoices or recurring payments.

Nachteile

If a customer has a recurring invoice and they send me a physical check, if the check arrives before the payment is due I have to go thru a bunch of manual steps to create an invoice (the recurring one hasn't been created yet), then change the scheduling so the invoice that was going to come out doesn't.

Vorteile

cost effectively enables processing ach payments

Nachteile

software is a bit convoluted, a lot of important things you have to go through hoops and call in to talk to a rep. often told they have to talk to a 3rd party vendor and can't directly help resulting in a lot of delays, mistakes, frustrations etc. making a simple address change requires weeks of pain as an example.

Vorteile

nothing- 0%
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.

Nachteile

As a company, we were double billed and had to pay World Pay direct. Tech support was never correct with their trouble shooting and every time tech support said the account was active or working, IT WAS NOT. Tech1 had many clients denied billing and this was a total embarrassment resulting in loss of revenue.