AlertMedia – Bewertungsseite 2

Vorteile

Easy deployment and fantastic deployment support. Definitely love the ease of the system.

Nachteile

I do not have alot to say negative at this juncture, although we are still fairly new to the product.

Vorteile

Smooth integration process, easy to train users, pre-loaded messaging process is simple, customization is almost limitless

Nachteile

customer support can be frustrating, single sign on implementation was difficult initially.

Vorteile

Ease of use. Easy to integrate. Over all well built.

Nachteile

I don't have anything that I don't like about alertmedia.

Vorteile

Easy to deploy and deployment staff was great and had a great plan to execute

Nachteile

There are some reporting features that can be improved to be more dynamic

Vorteile

Use Share Point forms to initiate sending of messages that are customized and have data metrics that provide great trends as to what types of incidents we have as where they are occurring by asset type.

Nachteile

No issues with software but are at the mercy of cell phone providers on text messages which can be slow or delayed when received.

Vorteile

Relatively easy to use once the initial setup is complete. Customer support is amazing! Variations on sending alerts to the organization for all users are great due to some of our population not having the ability to receive a text message.

Nachteile

Could be a personal issue, but I'm unable after multiple attempts to successfully upload our team member file without overwriting our current group structure through the system.

Vorteile

• Intuitive UI
• Easy to implement
• Great customer service!
• Fast sending of notifications
• Great feature set
• Multi-purpose use cases

Nachteile

Aside from a few minor bugs and a few enhancement requests, I haven't had any significant negative experiences.

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Vorteile

The software was easy to set up and integrate into our network. The ability to create dynamic groups minimizes the amount of maintenance that is necessary. There are a variety of permissions available within the software so responsibility for notification isn't limited to a small group.

Nachteile

The software has limitations on what unique fields it can use when integrating information from our HR system. The primary field is email (which we know can change) so it would be nice if it could key off associate ID, etc.

Vorteile

I like the fact you can pick your option on what type of notification you want to send . I like where you can choose your events. I also like how you can access alert media through the mobile app or go through the web.

The software allows you to keep track of all communications related to one incident. I really like how you can customize the message for each channel, meaning you might decide to add a custom subject line for
email, or record your own voice for a voice call.

I also like how you can send your message using voice call, mobile app push, email, text message, and social destinations like Facebook or Twitter and by default. I feel like your messages will send simultaneously on all selected channels and for read confirmation notifications you can choose to send your message in a cascading manner, allowing you to choose the order in which your message will be sent on the selected channels.

Nachteile

No I feel Alert Media has everything that I would need to conduct business with the company and its employees

Vorteile

Very easy to create notifications and track employee response from both the app and website. Can have premade templates for multiple events, which allows for fast notifications to employees.

Nachteile

The notifications are not always delivered through text if there is an issue with a cell phone provider. Admins of the Alert account are not aware of this issue from the dashboard, only through their users.

Vorteile

Threat intelligence and assessment combined with mass notifications is a game changer for our industry.

Nachteile

The inability to provide updated info to the threat intelTeam when you have first hand knowledge of an incident.

Vorteile

We've been using AlertMedia for almost a year now. We implemented it right as COVID was ramping up and it was a great way to get ahold of staff members quickly - which was very important when we were first implementing COVID policies and procedures. It was very easy to get started and it's very easy to use. Also, our account rep is great! She gets back to us very quickly and answers all my questions.

Nachteile

I wish there were more design options in the email feature in particular, like ability move text and photos around, etc. I know it's not a design product, but would be a nice feature. I'm used to more design features when sending an email.

Also, don't like the feature that if a contact is deleted (and then subsequently it's archived), I can't make a new contact with that same email address. To do so, I had to reach out to my account rep - would be helpful I could do that myself instead of having to reach out as an extra step.

Vorteile

Easy to create groups and alert templates.
Message templates very versatile (with formatting).
Easy to setup recurring alerts.
Helped during COVID high volume of communications with staff.

Nachteile

Would like to get more Canadian context for safety alerts and news.

Vorteile

Super easy to use with multiple templates provided. Easy to deploy with app. Great marketing materials provided by AlertMedia to help with deployment.

Nachteile

Software has everything that our organization could need. We ha e over 17 different locations and love the ability to create customized groups .

Vorteile

We use alert media to keep all our employees informed at the same time. we have 800 employees in 2 different states NC and GA. We have daily safet focus topics that can inform all our employees with 1 touch of a button. We also keep our employees updated on market conditions and weather conditions. We have alot of employees that do not have computers since we are a lumber manufacture. Alertmedia has helped us improve our communication and give every employee the same message.

John Coyle

Nachteile

Not sure we know how to use the complete software to help our company.

Vorteile

We love the ability to be able to text all of our employees updates when necessary. During COVID, this has been a MUST for us. We also really enjoy the feature to schedule notifications.

Nachteile

The ONLY thing I can even suggest is that the implementation team take on uploading the users for clients. For us, we have about 140 employees so creating a report from our payroll system and matching it up to the upload file format wasn't too difficult but it could be for larger companies.

Vorteile

AlertMedia was an under utilized platform prior to COVID. However, it had the capacity and capability to be used for much more. We found this platform to be an ideal messaging media to quickly have two-way communication in a variety of methods.

Nachteile

The only downside is the survey can only be a yes no answer format. It could be improved.

Vorteile

Unlike other tools in the communication space, this tool is designed to be very targeted with a high yield of delivery rates. The speed at which you can send a communication is great, and it allows our Incident Response functions to get a message out far quicker than previously.

Nachteile

Although this tool is designed for threats for office and remote employees, it would be great to see it expand to natively support 'customers', and provide features such as click / open rate and e-mail previews to view what an e-mail sent to a customer actually looked like. Other than that, the tool works great.

Vorteile

The software is a great tool to use for my job. I dispatch over 100 trucks with this software it cuts my time in half. I would call everyone give them the orders and then have to text them the orders so it didn't get forgot now I send one text and it calls them also.

Nachteile

Everything I do with AlertMedia is perfect. There is nothing i would change.

Vorteile

Ease of use and functionality were the two things that stood out to me as far as what I liked most. The product is very easy to use. The customer service is excellent, from on-boarding to implementation to all the follow up conversations I've have had with my customer success manager Alert Media has been there to answer any and all questions. Cost effective in comparison to other products on the market.

Nachteile

No problems so far. We have a request for a similar but slightly different product (ticker) and even though Alert Media doesn't currently have that product. They took my request to the development team and will let us know in the future if they are able to fulfill this request. Implementation was very smooth on our end.l

Vorteile

The ability to set up alerts at each of our cities where we have offices so we can be informed of issues that we need to notify our office team members.

The ease at which you can send out alerts to a specific or multiple offices such as closures, etc.

Nachteile

Sometimes getting the alerts tweaked to where you just get what you need and not a bunch of other various alerts.

Vorteile

We utilize the safe signal app for our remote workers. It is easy to use, reliable and consistent. We have had enhancements in the functionality that make it even better each and every time.

Nachteile

I don't believe there is anything I do not like about the product.

Vorteile

AlertMedia is easy to setup and use. The templates are incredibly helpful. It's simple, straightforward AND effective. The customer support is incredible!

Nachteile

The ability to schedule events was unavailable...until VERY recently and what a difference it made.

Vorteile

Able to geotrack my employees and alert significant weather events

Nachteile

Doesn't always track employees since latest update.

Vorteile

My favorite part of AlertMedia is how easy it is to use. I love that I can monitor the message being sent to my employees in real time!

Nachteile

I dislike that I can't find more ways to use it in my daily workload! We are currently using it for tracking of employee temperatures, quick announcements and safety messages.

Vorteile

AlertMedia is so easy to use. Our previous emergency notification software was very cumbersome. With AlertMedia, all you have to do is start typing in your message and hit send! Our implementation and support teams have been great to work with. We have streamlined the process and easily update employee contact information from our payroll database each month.

Nachteile

We can't auto update employee information from our payroll database to AlertMedia BUT we have streamlined the process to a few easy steps with the help of our Customer Success Manager!

Vorteile

AlertMedia did a great job of product introduction to our key administrators in our organization. As we were continuing to expand the products functionality by having numerous orientations through the review process, AlertMedia never hesitated for another request for a product demo. It made the decision to purchase the product much easier with a lot of feedback from various users. The integration and set-up was easy along with all of the helpful hints from the account manager . Appreciate the continuous product updates. I feel we have a system to now keep our employees informed and safe.

Nachteile

We are very happy with the product and have no suggestions for improvement.

Vorteile

I really like how we can setup different departments to send alerts. We can send to all 350 staff or select just nursing, marketing, facilities, ect. We can also send to all locations or just pick one or several of our locations at one time.
I also like how we can tailor our message to an emergency like a power outage, snow storm, fire or just general information.

Nachteile

I currently have no suggestions for improvement. I like it just the way it is.

Vorteile

Our Security Team has been using AlertMedia for the last couple of years. While we don't have to use it often, it is a nice resource for our team. A mass notification tool is critical to our everyday operation so it is important for us to have a reliable program that's easy to use, easy to train users and most importantly, reliable. AlertMedia is all of these things. It is nice to be able to easily program warnings /messages that may need to be sent out at a moments notice to ensure safety of our employees. The website is very user friendly and easy to navigate. The map function that displays people, groups and threats is also a nice touch.

Nachteile

While I am sure that there are things that could be tweaked for improvement, I haven't personally experienced any areas that are lacking, or that need significant updates.

Vorteile

The Software was very user friendly and the homepage looks very nice, the map is a nice touch and the listing of all the other potential threats is a nice thing to be aware of as well.

Nachteile

The templates were a little tricky at times as well as assigning admins to separate groups as well as the same groups.

Vorteile

AlertMedia is easy to use and administer in a global company. I thought it would be difficult but found it to be very easy. It takes very little time to get a message in the system and pushed out to the intended audience. I really like the ability to push out notifications via email, text, phone and app. You can use them all or just one.

Nachteile

If you are looking for something that is intended for individual notifications, this does not work well. It is intended for widespread communication. This is not really a con for our company as we only wanted it for its' intended purpose but could be an issue for others.

Vorteile

It's easy to contact employees when events are near by.

Nachteile

It'd be nice if the software notified the administrators of events happening in the area (i.e., protests, weather events, active shooters, etc)

Vorteile

This product is so easy to use and quickly enables you to deliver emergency communication. The team is innovative and listens to our concerns for potential product enhancements.

Nachteile

No cons identified at this time. If any concerns I have, the team has addressed quickly.

Vorteile

The ease of use in employee mass communication. This software is very important in communicating with our employees during the COVID-19 Pandemic.

Nachteile

Pricepoint but ultimately you get what you pay for and that is an industry-leading mass communication application.

Vorteile

This product makes it easy to communicate to close to 300 employees within seconds. We can also track who receives or does not receive the message. You can customize many options, whether you want text, email, both. Very useful tool during the COVID pandemic where meetings are obsolete.

Nachteile

The only issue our company has had is some people getting the message twice. Out of 300 people, we have only had 2 complaints. So I wouldn't really consider it a con.

Vorteile

It is very easy to navigate, intuitive, and scalable to apply to a variety of program and organizational needs. Reliable and adaptable to a variety of contexts for use so makes it easy to evolve with business needs.

Nachteile

No complaints, the features keep increasing which is great.

Vorteile

Ease of use for multiple users at our location.

Nachteile

Difficulty in employee opt-in. Not sure why some refuse.

Vorteile

The intuitiveness of the application and multiple modes (phone, text, app) to communicate. Multiple group based on various categorization. Easy interface with HRIS. The set up team helped with message templates.

Nachteile

The set up is easy but the software can include other features such as multiple voice set up with the varied speed of speech depending on the purpose of the message.

Vorteile

The ease of use, speed messages are sent and received. The level of accountability built into the system. The number of groups you can add to the system and how you give permissions to notifiers to communicate with the groups.

Nachteile

The only minor drawback I have found is that if someone becomes inactive in my organization i must remove them and re-add them once they return to work.

Vorteile

What I like most about this software is how easy it is to send out alerts to company wide or to department teams with the click of a few buttons. In the event of an emergency I feel confident that I will be notified quickly and effectively. This product was simple to integrate with our business and the support team is incredibly helpful anytime I have needed help.

Nachteile

I haven't found anything too difficult to use or understand.

Vorteile

This product is easy for our managers and administrators to use.

Nachteile

The software does have some limitations.

Vorteile

The software is straightforward to set up and use. The implementation and tie in with Workday were seamless!

Nachteile

That is does not translate to multiple languages

Vorteile

This was probably the fastest implementation I've ever done. We were up and running in less than a day. Training my users was less than 20 minutes.

Nachteile

I'd like to see better integration with Active Directory and AAD in particular.

Vorteile

Alertmedia is intuitive, captures real time key performance indicators, and provides all the functionalities we need in an emergency software. The layout is clean and the instructions are clear. It's hard to make a mistake. It's as if the systems was built to catch errors, allowing users to forge through during an emergency or crisis with ease.

Nachteile

There are no cons to report at this time.

Vorteile

I like the fact that we as a department and the company as a whole, are kept up to date on potential impactful incidents to our company nationwide

Nachteile

I have yet to find anything I do not like about the software

Vorteile

The ease of sending alerts to employees.

Nachteile

Reporting isn't as easy and intuitive as we'd like, but the Alert Media team work with us on our reporting needs.

Vorteile

The ease of use and the functionality of intergrating with other applications.

Nachteile

None that I can think of. We get exactly what we want out of alertmedia.

Vorteile

Easy deployment. Easy use. Excellent service team.

Nachteile

None. They evolve the product to become better all the time.

Vorteile

Ease of use and simplified communication tool.

Nachteile

Would like to see integrations into sites like NOAA for more detailed hurricane data

Vorteile

Ease of use and the reporting/admin features.

Nachteile

I can't think of anything that I didn't like.