AlertMedia

Vorteile

1. The ability to set up flexible preset messages. If there's an emergency, you can save significant time by having everything you need ready to go. Also nice that there's the option for repeated reminders until the receiver confirms they've read the message.
2. The option to blast out to a variety of platforms (e.g., call, text, desktop computer, email) to ensure you're meeting people where they are.

Nachteile

Excited for them to build out more proactive alerts and support.

Vorteile

Our employees are the most important part of Fairway and it's our job to protect them. The ability to contact and alert employees all over the country for any emergency situation that may impact them has been the foundation for our Crisis and Emergency Management operations. It has also been a key business driver for us and allows less disruption and the the shifting of work if needed. With AlertMedia we are able to proactively monitor our 9700 employees across the US. Our employees have been in almost every major weather event of the last three years and I have received many emails and letters of thanks for looking out for them and their families.

Nachteile

I have used most if not all of the main Emergency Notifications Systems on the market in my 27 years in IT, mainly Everbridge, xMatters and others where cost outweigh the benefits. AlertMedia's innovation roadmap and customer input has made then stand out. With this close relationship AlertMedia has with its customers we see new features added to help provide us better situational awareness.

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Vorteile

The solution is easy to use and works will for internal communications across our business.

Nachteile

We would like to see greater traditional capability from the solution for mass emergency notification, including CAP compatibility.

Vorteile

I like that you can mass communicate efficiently and effortlessly.

Nachteile

The automatic threat intelligence notification is in a different pricing tier, and I feel it should be offered in the base tier.

Vorteile

A key feature AlertMedia has that others don't, allows our production facility to check off individuals we see safely outside. Not all employees have their cell phone/ device with them while they are on the production floor. Those individuals that are unable to respond with their status, need to be located and checked off. We need to be able to respond on their behalf when we see that they have safely evacuated so we know who is and is not accounted for.
App navigation is easy.

Nachteile

(no opt out option for employees) A profile has to be created for each employee and in order to do that an email or phone number has to be provided. An employee cannot exist in the system without email or phone number. Some employees don't want an email or phone call or text or alert from the app and would rather just follow their coworkers. We have to have them in the system for evacuation reasons, and we cant make up a number or email or use a supervisors email, the system catches that and wont proceed with creating the employee.

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Vorteile

The software is very user friendly and easy to navigate.

Nachteile

There are times that the map feature seems to freeze and I need to refresh the page to get items to appear.

Vorteile

Not only is the product so easy and helpful, the culture of AlertMedia and their team is fantastic! We are so happy with them.

Nachteile

The map feature runs off town names and not zip codes

Vorteile

It's an easy tool to use and I like the notification results information

Nachteile

I could use a face lift. Looks a bit dated. Some functionalities could offer more detailed or customized usage.

Vorteile

Alert Media is much more user friendly than the last software we were using.

Nachteile

As of now I haven't had any cons with using this software

Vorteile

Being able to communicate in multiple ways with employees quickly was the biggest plus more us. Most of the onboarding was easy because AlertMedia was able to take our Directory and upload the information for us.
The geofencing was a great tool for us to be able to pick locations to communicate issue with without needing to figure out who needs this information.

Nachteile

I like everything about the platform but it would be nice if everything was offered with the basic plan.

Vorteile

It is fairly easy to teach new staff how to send messages for their departments and easy to set up user groups.

Nachteile

Expensive, frequently have to remind staff how it is NOT to be used

Vorteile

AlertMedia is easy to use, intuitive, and great at meeting its primary purpose of getting alerts out to employees. Their support during and post implementation is among the best I've ever experienced. Implementation went smoothly and since we went live, every single question I've had has been quickly and thoroughly answered by their help desk.

Nachteile

AlertMedia is on the higher end of cost. Some of their features are bundled together so depending on your use case(s) you might have to spend money on features you don't need.

Vorteile

it exists and it has incredible functions for the community

Nachteile

confusing at first on how we can leverage it for the communities most impacted by climate change and climate vulnerabilities; and overburdened by environmental justice

Vorteile

Simple as 1-2-3. Login; select template; send notification.

Nachteile

Currently working with higher stakeholders. In my role I receive notifications for multiple hospitals. The way we currently have the templates setup when I receive a notification I don’t know what hospital (location) it is for. The template needs to ask automatically to select a campus prior to sending message and include it in the notification. Thank you.

Vorteile

Mass communications - very easy to send out communications to users. Extremely helpful in an emergency/disaster situation, and easy to test under normal circumstances.

Nachteile

Reply system could use improvement - it's not always clear what kinds of notifications users can respond to, and it's not the easiest to keep track of the responses that do come in.There's seemingly no error message for users that do not receive a notification; i.e. if a notification is sent to a group and one user never receives it, there's nothing to indicate that on either the user side or the sender side.

Vorteile

This product is so easy to use. It answered multiple needs for our company and allows other admins to take charge of their departments thus alleviating the administrative burden on the top-tier administrator. Buy-in is always a concern when considering a software purchase. With this product, the feedback I have received from department or regional managers is, "If anyone says this is hard to use, they should be fired." This is a win on multiple levels. Plus, all communication is organized and stored for reference later if need be - no endless emails or texts to track down.

Nachteile

There are some very specific use cases that the graphical data does not support. However, our success manager was amazing at listening to our needs, evaluating the system's capabilities, and providing a solution that works for us. When I say solution, I am not talking about a workaround that kind of gives us what we need, it answers our need. We just got there via a different path than expected.

Vorteile

Real time information that not even the news is broadcasting, and the ease of transmitting that information to my staff.

Nachteile

maybe add maps to safety, evacuation routes

Vorteile

We implemented Alert Media to help with emergency communications to our employees. Who knew it would become a daily screening tool during a pandemic? When COVID-19 struck, Alert Media quickly sent out information to assist administrators in setting up daily screening questions to track COVID-19. We are now using the product to track vaccinations as well. Customer service is excellent too! They have frequent webinars on the product and new features they are offering.

Nachteile

This is more of a suggestion for enhancement versus a con. It would be great to have the ability to design a more detailed, expanded survey. Also would be nice if local emergency information was not an additional fee.

Vorteile

The quickness we can reach our employees in different states is crucial. We also love the engagement of getting responses.

Nachteile

not a thing! We have had an amazing and consistent experience for the last few years

Vorteile

It is an easy software to quickly disperse important information via a wide variety of message types. We can obtain a response to an evolving situation quickly and provide valuable situational updates promptly.

Nachteile

For our purposes, self-designing a series of dropdown messages would be extremely helpful - not only for the consistency of message being provided but also as a means to link into Microsoft Power Apps and quickly visualize trends and data through dashboards!

Vorteile

Ease of use. We liked how easy it was to implement.

Nachteile

We don't have anything we don't like. Thanks

Vorteile

Easy integration into existing systems, great customer services, easy to use

Nachteile

Response Time to real time incidents that occur within your designated area and how long it takes to get the alert sent through the platform

Vorteile

Utilization of the dashboard on my desktop computer is very easy. I have AlertMedia up all day everyday just in case. I like having a mass communication tool across channels at my fingertips.

Nachteile

AlertMedia has many features. Occasionally it feels overwhelming to have so many options on the type of notification to send and how to send it.

Vorteile

We found AlertMedia to be a flexible solution to our mass notification platform, where we needed to create specific messaging for distinct groups for high frequency messaging and reporting-- we were able to develop and implement the adequate solution with ease.

Nachteile

At times, there are many layers to look at and even though we can sort these out, the dashboard tends to get busy at times.

Vorteile

We are able to send out clear communications to all of our staff, student and client families. Their support team has helped me with building our groups.

Nachteile

Our customer success managers seem to change often.

Vorteile

The ability to send messages and notify others of situations.

Nachteile

Lack of information/intelligence. I requested information on a specific town I was traveling to in Mexico and received the whole country's information. I found that already so that didn't help me.

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Vorteile

AlertMedia's website is easy to navigate. The real time notifications are great. Being able to communicate with our employees on multiple channels (text, email, voicemail, teams, app) is a major plus. The customer service is always responsive and is quick to resolve any issues.

Nachteile

Sometimes you can get over-alerted, but with the addition of Threat Intelligence, we have been able to get that under control. There is also some limited functionality on the mobile app vs the website.

Vorteile

The platform is simple and easy and includes a consolidated approach that our current solution did not have for Crisis Communication and Travel Risk Management. User and travel integrations replaced manual processes.

Nachteile

AlertMedia did a great job bringing an affordable solution to the table. Because of that I had to ask for SSO to be added. It's great that SSO cannot be selected or itemized/offered, but I just expected that to be there; didn't know to ask for it.

Vorteile

Alert Media has been an important partner for us as we manage myriad critical situations in our workplace -- everything from power outages to healthcare clinics for our residents.
I particularly like the fact that the mobile app is identical to the desktop app.

Nachteile

Alert Media can be expensive and you need to ensure that you don't exceed your limits for texts or voicemail minutes. The overage charges came as a surprise to me -- no one ever provided advanced notice that we were exceeding our limits until it was too late!

Vorteile

the information is vetted, the timing is perfect for me to make last minute decisions to mitigate risks to the staff and to the businesses

Nachteile

nothing. i appreciate it all. from the threat intel, the weather, the active shooter, the staff, the tool's ease of use, it is all exceptional!

Vorteile

What I like most about AlertMedia is the ease of sending alerts through both the desktop and phone app. When seconds count, you don't have time to fool around with an awkward app.

Nachteile

AlertMedia does everything we need. We have not found any problems with the platform yet.

Vorteile

The easy of get information out to everyone at one type through phone, email, and text.

Nachteile

Nothing compared to using the old ager system and/or making one call at a time to 15-20 employees.

Vorteile

I've been using mass notification systems my entire career, and what I like most about Alert media is the ease of use, the simple interface, the customization, and the multiple paths to communicate. The Threat Map being a free service was a selling point to me, because other companies required us to pay a significant amount of money extra for that feature. My favorite feature though is the fact that I can see in real time what devices were unable to receive my messages. This lets me know the fidelity of my data, if someone may be in a place where their phone isn't working, or if I have to use alternate methods to contact that individual. That feature, the map, and the price were what made me choose AM.

Nachteile

I would say that API is a bit cumbersome at times, but other than that I have no complaints.

Vorteile

The ease of use for our team and how seamless the process was to get everything up and running.

Nachteile

The lack of creating multiple public pages.

Vorteile

AlertMedia is easy to use, and the support staff are wonderful and responsive.

Nachteile

Haven't found a Con with AlertMedia yet. Any problem we've experienced has been on our end...

Vorteile

Ease of use, learning curve is very quick.

Nachteile

Nothing I can think of. Maybe a more robust mobile experience.

Vorteile

I like the ability to communicate with all of our staff in a fast and efficient way, whether it be in the case of an emergency or building closure, etc.

Nachteile

Generally I can't think of any cons. I've been happy with the product, the customer service, etc.

Vorteile

Multiple branch locations. System admins, and site admins.

Nachteile

I really do not have any problems. There is nothing I don't like about it.

Vorteile

The easy-to-use interface and the impeccable customer service!

Nachteile

The price is a steeper than we originally hoped for.

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Vorteile

The threat intelligence and ease of use top my list

Nachteile

Some data reporting is not available right now, but have been submitted for future enhancements.

Vorteile

Ease of use, does not require significant training.

Nachteile

Event pages did not work for our population and the way we configured the system.

Vorteile

The interface is very user friendly and intuitive. It is easy to navigate, clear in design and functionality.

Nachteile

I am still learning the tool so I don't have a "least" liked item yet - but I appreciate the opportunity to always ask questions to the support team and provide feedback if there is a glitch.

Vorteile

The dashboard is simple to use, creating alerts per building is much more helpful, then putting out an all company message.

Nachteile

Call back feature or respond back from those involved in incident.

Vorteile

AlertMedia gives quick access to emergency data

Nachteile

havent found anything yet. We are new to this platform.

Vorteile

The AlertMedia Tool is so easy to use. In crisis situations, timing is so very critical and the AlertMedia tool is structured in a manner that allows MASS push notifications in five easy steps.

Nachteile

It would add even more value to the AlertMedia Tool if there can be a "chat" capability on the AlertMedia APP to allow select individuals to quickly chat back and forth.

Vorteile

I like that it is very east to use and has the ability to create templates or set up messages on the fly. I also like that you have the ability to create a conference call when sending out a notification to have all the people connect to at that point in time.

Nachteile

I would like the ability to drill down and choose specific alerts that I wanted to receive. For example, specific types of crime.

Vorteile

The ability to communicate with our employees at the same time using text, phone and email options. The mobile app is easy to use and in case of emergency is critical to communicate with the whole company at the same time. The templates are easy to set up and would be essential if there is an emergency.

Nachteile

AlertMedia does not have any futures I don't like.

Vorteile

It allows for easy alert in the event of a plant emergency

Nachteile

I have no cons for Alert media it is a great product

Vorteile

I like how easy it is to send notifications, especially during an emergency situation. Being able to save notification templates and saving preferred channel notifications has been a real time saver.

Nachteile

Nothing comes to mind. There are no features that I dislike.

Vorteile

The app is very easy to use. I recently used it during the hurricane/earthquake in order to check on our employees' wellbeing.

Nachteile

I cannot think of anything that I do not like.