Fax.Plus

Vorteile

I loved that all faxes can be done from one simple app on my phone. I found email to fax to be a great feature in making work processes seamless and fast. Very fast delivery for faxes outgoing and incoming were a great advantage for productive work flow.

Nachteile

I don't have too much to complain about but will say that certain features do cost extra. My con is just that it is not a one price for all. I could see text to fax becoming a thing of the future which I do wish was offered.

Vorteile

Easy to use, full featured, variety of pricing tiers to fit what you need. Interface is good, capability is very good and faxing worked as expected and with good communication. Pricing/service tiers are good to find something reasonable for your needs and overall value.

Nachteile

It met all of my needs, I don't have anything that stands out as a weakness.

Vorteile

It's decent when they allow me access, but I've had problems with faxing and it was often unsuccessful.

Nachteile

I didn't recognize the charge and stopped payment. When they notified me, I immediately rescinded the stop payment, yet they still refuse me access when I'm sent them proof it was rescinded. Their customer service is really terrible!

Vorteile

Very modern, easy, clean user interface
Single Sign On with Google account
Fax from Email, Google Docs, etc
Fax from mobile app
Takes POs from School Districts

A joy to use. Our users love the product.
Hosted, and just works.

Nachteile

The software is not 100% enterprise ready yet. You cannot have more than one administrator currently. The development team seems to be actively working on adding features like this, however.

DIDs can often sell out in our local area code.
Company is located outside of the US, and while they do take POs, it's kind of a hassle for us

Everything is prepaid, which is unusual for a School District

While the admin interface is clean, it would be nice to a little more functionality / ease of use (i.e. buy multiple numbers at once, multiple admins, show list of users assigned to a fax numbers without having to click on each number)

We don't require it, but I do not believe there are any MFP plugins

Vorteile

With FAX.PLUS we no longer need to deal with maintaining our old fax machines. We easily managed to acquire different fax numbers from different countries, and available integration, including Slack and Google integration, has increased our productivity and saved us time and money.

Nachteile

Although FAX.PLUS is offering Android and iOS apps, it lacks an app for Windows Mobile devices.

Vorteile

Nothing - there are other ways to send and receive faxes

Nachteile

Impossible to speak to customer service. Ripped me off for $90.00 due to non-notification of auto renewal deadline

Vorteile

Easy to use interface. Quick setup. Basic features.

Nachteile

Just a very basic and no frills service.Customer service non-existant.Deceptive Auto-Renew feature that I never signed up for an charged me without permission.

Vorteile

I liked that Fax Plus is a great, easy-to-use software that allows you to send, receive, and manage faxes electronically. It has a user-friendly interface and is really easy to set up and use. The customer service is also great, and they are very responsive to any questions or issues you may have. I also liked that the software is secure and has a lot of useful features like auto-retry, customizable cover pages, and multiple file formats.

Nachteile

The main downside to fax plus software is that it can be difficult to set up and maintain. Additionally, most fax plus software requires a subscription fee and a dedicated fax line, which can increase costs. Additionally, some fax plus software may require additional hardware or software that can be costly to purchase. Finally, some fax plus software may require additional training for staff members to understand how to use it properly.

Vorteile

Due to the nature of our firm, we still need to send and receive faxes on a daily basis. FAX.PLUS is HIPAA compliant and encrypts fax files. Therefore, we can rely on its security and privacy.
It has integrated into our system well and we have also enabled the Slack integration so we can be notified of an incoming fax in our channel.
I use FAX.PLUS almost everyday at work and I usually use the web app to send and receive fax from computer.

Nachteile

FAX.PLUS enables us to search for fax files using the notes we add manually for each document. BUT, I was hoping to have an OCR feature, so we could search through the content of documents as well.

Vorteile

This could be great for someone who faxes all the time as well, but I am a person who only needs to send a fax occasionally. This is a great resource for someone like me. If I ever want to upgrade to the next level of membership I can have my own fax number and receive faxes as well. So there is room for growth if needed.

Nachteile

Nothing so far. I haven't had enough experience with it to discern whether there are real limitations.

Vorteile

That faxes from multiple offices can be accessed online.

Nachteile

Only allows one administrator rather than multiple administrators.

Vorteile

Features and ease of use were quite good. Never had a complaint about that.

Nachteile

IF YOU BUY A FAX NUMBER FROM FAX.PLUS THEY ABSOLUTELY WILL NOT PORT IT OUT! So, when we outgrew their plan and needed a more economical/unlimited plan, they would not port our number after six attempts at email/phone (which they never answered). Their only answer:

"I am very sorry, once again, but unfortunately, the numbers purchased from FAX.PLUS are not portable as per our terms of service.

Please let me know if you have any other questions."

I know that the number is owned by Inteliquent and could be easily ported if they would just get me the PIN number, but they refuse to give it to me, so I either get a new FAX number for my business or suffer the prices that Fax.Plus has for mid-volume FAX use.

Vorteile

Ease of getting an account, seemed like it was automatic

Nachteile

I could not send or receive any faxes after activating the account. When I tried to contact customer service, it turns out they are a company based in Europe and no one was available. I was unable to receive a bunch of time sensitive documents for the better part of 8 hours. By the time I received them, the deadline had already passed. I could not figure out why the account was not working. It wasn't until they looked into it that the account started working. Clearly they activated something when they looked into it. When I was desperate and trying to figure out why the number wasn't working, I upgraded to their premium package and that also did not work. The strange thing is that the basic is $5.99, the premium is $11.99. When I upgarded, I was charged another $11.99, not the difference. I sent an email requesting that I be downgraded back to basic and the premium feel refunded. They have not responded to the request. They responded to the other questions in the email but so far no refund. At the very least, I should have the difference refunded.

Vorteile

First and foremost I I like that it's free. Who doesn't like free services. It is extremely easy to use and the instructions are very simple.

Nachteile

I have not found a Con about this service, which is hard to say nowadays. Usually there's atleast one Con but not from me.

Vorteile

The fax.plus app is secure and easy to use

Nachteile

Fax.plus doesn't offer live chat their website

Vorteile

Ease of use, ease of set up, tracking of my faxes

Nachteile

Pricing issues, seemingly little explanation of the various methods by which the application applies your monthly credit and yes doesn’t seem to be any rollover provision for pages not used

Vorteile

Downloading was incredibly easy. Uploading the proper documents, also beyond easy. Thru my Google Account i was able to immediately grab and add each page I needed to fax.

Nachteile

As far as I am concerned there is nothing missing. Its free to send and a small fee to recieve and its within almost anyone's budget.

Vorteile

I started using FAX.PLUS for personal reasons, and then used it for business purposes because I was used to it. Faxes are sent out quickly, the scan process is simple, and I have never had any issues.

Nachteile

I do wish FAX.PLUS offered more features, but I will remain loyal to them because they are extremely reliable.

Vorteile

When it works it's easy to use, but unfortunately, that is too often not the case.

Nachteile

Customer service is non-existent! Fax frequently down for days, attempts to get it fixed are met with automated responses asking pointless questions. Zero quality control or dedication to providing a reliable service, in a service where reliability is everything.

Vorteile

Works great and it's easy to learn to use. I like being able to fax on the go.

Nachteile

It's a little pricey compared to other similar applications.

Vorteile

i used in free based and i like free fax in a year

Nachteile

if it gave more free faxes may be most likely software

Vorteile

Nothing at all, nothing at all, nothing at all

Nachteile

Service and refund process, it seem like they don't have it anymore!

Vorteile

I needed a fax program that I could personally use. I did not want to use company software for personal use, nor did I want to travel to FedEx or another place to send a quick fax. It's quick, it's easy, it's free for small jobs, and they even allow you to create a cover letter!

Nachteile

I cannot receive faxes, but then again, on the free software, I did not expect bells and whistles.