Hotelogix – Bewertungsseite 2

Vorteile

For any new hotel, Hotelogix it a good way to start, especially small size business. Very easy to use and the suport team is very responsive and available.

Nachteile

It should be more modern and it can be good for it to have the email integration option, more options on invoice samples to fits best customers need.
Also, as hotel CRM it's very important, with Hotelogix it's still tricky to track guests profile in order to have a good database and to be able to back it up or restore.

In Betracht gezogene Alternativen

eZee Absolute

Vorteile

The software platform is very dynamic. The team keeps upgrading and adding important features you sometimes know and sometimes are unaware that you need them. look and feel is great and the functions work as expected.

Nachteile

Anything i did not like the team has improved over the last few years (we are with them for many years now)

Vorteile

The calendar UI & reservation function is great

Nachteile

No OTA connectivity

Vorteile

Easy to use to describe the invoice details to customer, in item wise.
login at any time any where.

Nachteile

you can't take step back. transactions cannot be removed or hide. re settlement not possible.

Vorteile

Our value proposition was threefold; 1) managing future standalone activities (meals, massages, transfers) and the like for non guests. 2) to drive more direct bookings 3) manage in property consumption on one system via POS. Items 2 is on and going well while item 3 is still to be completed. Item 1 which was our primary motivation just not going anywhere.

Nachteile

One main need we have was ability to book standalone group activities such as shower on the go, meals, massages, transfers etc for clients who are not staying in the hotel. The promised solution was "Activity POS" which is great except it cannot capture the correct date for said activity. It is very weird the way we are able to book activities for a future date but the confirmation can never read the future date. Likewise, there is NO WAY to see and anticipate the activity for weekly and monthly planning. It is completely useless!

Vorteile

OTA integration was one the reason we are continuing with Hotelogix

Nachteile

Online support works quick. But the Account Manager was slow and sometimes doesn’t respond.
Our Accounting software is still not integrated due no respond from the Account Manager.

Vorteile

Its a complete PMS with a very user friendly reservation management screen, housekeeping module, POS module, booking engine and channel manager connexion.
the software is well adapted for properties from 10 to 100 rooms that are selling in multiple channels: online, walkings, travel agencies offline...
the mobile app is also very usefull for camps

Nachteile

some modules are very rich and need sometime to adapt but a half day training is sufficient in most cases

Vorteile

The learning curve for training for the new staff is easy, user friendly, and the software has complete package of POS and PMS system. The support team are reachable, and very helpful.

Nachteile

There is nothing to complain about this software.

Vorteile

It is really complex with many options and tools.

Nachteile

Horrible experience as the sales make me a big pressure to buy the product, I fortunelly didn’t agree with the anual subscription and he said it could be per month afterwords.
After payed two months I just figure out it really does not fit in my business and after a big learning curve. After that I decide to quit but in the small words in the contract it says that I must pay 30 days more. I let them know about my bad experience and ask to not pay the third month without sucess.
No way to deal with invoices. No options to manage different way of payment ( like splitting in 2 ou 3 times.) and finally nit friendly interface. Good for nerds!

Vorteile

Hotelogix don’t pay their business partners. They’ll lie to your face promising percentage as reseller and 3 months now no news from them. Even email they don’t respond . My client paid one year directly but I don’t even know who I’m working with.

Nachteile

Hotelogix scam their business partners . If you consider being a reseller don’t work with them. Waste of time and energy.

Vorteile

We have been using Hotelogix for many years . For the price point, this is the most comprehensive system in the market and has everything you need to run your hotel!

Nachteile

Sometimes there were glitches in the system and we were not able to check a guest in or make a reservation.

Vorteile

Easy to use, and manage, compared to other players in the market.

Nachteile

Support service some times. We need some support in critical areas, where 24/7 customer service cannot manager.

In Betracht gezogene Alternativen

eZee Absolute

Gründe für den Wechsel zu Hotelogix

Hotelogix was chosen due to it's great customer service we used to have, when we used the software some time ago. However with the new team's taking over (with Account Managers are changing) the level of consistency and support we are getting is affected. If you need to keep the product / service thriving in the market, please make sure you have great customer service (AMs) with good product knowledge !

Vorteile

I like the capability of doing all there is to management of a hotel and its restaurant making it easy to follow up with everything in one place.

Its able to merge with channel managers which make room availability and reservations automated with all OTAs

The ability to integrate the app with your bank making it possible to charge a card at the Point of Sale is also a grate advantage the app.

Nachteile

Nothing negative that i can think of right now.

Vorteile

Its features and user friendliness, also the intuitive nature of the application, making it easy to work with

Nachteile

Chat Support a little cumbersome and the report options are exhaustive

Vorteile

It meets the basic need of a hotelier
Process is simple once you understand it.

Nachteile

It is not user friendly
Screens are complicated and not self explanatory
Certain functionality keep giving issues, such as client upload.

Vorteile

There are many features here that actually help to drive revenue and there is an extensive range of useful features which minimize the effort needed to manage bookings etc and this helps us focus on the most important tasks which is actually delivered a great service to our guests!

Nachteile

Learning how to use the system is not as simple as other PMS' I have used before but I think the features it offers makes up for the learning curve.

Vorteile

The software is user friendly . It has almost all the required features.

Nachteile

Yet to find it.... But still there are a few things that we would want to experience.... For eg Material management system/ software that can be integrated with tally software.

Vorteile

This software allow me have more time to do other things of inn management, otherwise I have to focus on different book platform at same time to avoid overbook.

Nachteile

Everything is perfect for now. Just one small part is our inn is too small to it, the software can handle a grand hotel.

Vorteile

Hx is very compatible and user friendly
Ease of access
Every single function is designed in such a way that easy to understand and operate
POS Items

Nachteile

Round off adjustment issue - Because of this it has caused many checkout and invoicing problems though it has been resolved now

Vorteile

the flexibility and easy access to all features, the software helped me to organize my facility and control it
day to day and manage reservations easily, helped me to raise my revenue as well by letting me know the occupancy to attract more guests and reservations to my hotel.

Nachteile

nothing to mention, so far so good for me

Vorteile

Everything you need and the customer support is outstanding!

Nachteile

Setting rates were a little tedious and time consuming.

Vorteile

Easy to use, anytime anywhere access. Instant live chat support plus support overall is excellent.

Nachteile

The solution is there for every problem. But sometimes it takes a little longer.

Vorteile

The system is easy to use and navigate through as well, layout is user friendly where you have all links to the most of the search fields on the front page, like check in list, check out list, reservation list etc.

Nachteile

When you have a same day cancellation the system should not show it as No Show, as it changes the study down the line when you check on the history for that month, also you need to manually changes the dates for future 400 days when you work on TWI with any Channel Manager so that the rates and inventory will flow.

Vorteile

cloud based , easy to use , reports are good .

Nachteile

pos software , no Qr code for menu , no store module(chargeble) , no inventory managemnt module

Vorteile

Upendra from the management team is very efficent and is always available to help.

Nachteile

None that I can think. Every systems can go through minor issues here an there but it is always about delivery.

Vorteile

Our company selected Hotelogix for the following reasons: it's ease of use, it's stability, a very rich and functional feature set, links to OTA's, and a very strong and effective customer support base. This support proved to be very effective and helpful! The benefit's of it's pricing simply added to the already impressive set of gains we received utilizing the product. As user's of the system, we can write a glowing review, but to be fair and transparent, any company seeking a PMS system that will meet all their requirements, we strongly advise prospective customers give this product a trial run. We tested approximately 6-8 PMS products, and found only one which offered similar features and strengths, but not the matching cost benefits. As users since August 2009, we have had solid support, strong feature updates, and as the product grows, we are certain that in deciding to use Hotelogix, we made the correct decision, and we've proven it over 3 years of easy, reliable use.

Nachteile

A few negatives we experienced were during the development phase of the product, very early on. As the product matured and bugs were eliminated, we cannot find fault in the product or it's support service.

Vorteile

Gret software in budget and never see downtime, we are using now from last one year. We are happy only

Nachteile

one issue is that we have multiple hotels but hotologix unable to setup Group login for admin. I connected with them, but they said if group login made then invoice would be generated for any 1 hotel out of all that is not fair. looking forward for this improvement.

Vorteile

This is a User Friendly Software and it very Easy to use.

Nachteile

Entering the Rates is critical in the Software

Vorteile

what I like the most is the ease of the product. It is not a complicated system

Nachteile

I can't really think of any features that are not satisfactory

Vorteile

The software is very easy to learn and understand, it simplifies the tasks that before, I had to use manual methods which were time consuming.

Nachteile

Nothing as everything is working as I expected)

Vorteile

I like the frontdesk module of the software it's very user friendly

Nachteile

Little difficulties on the initial days but once we got friendly with the software there are no cons.

Vorteile

Adaptable, user-friendly, 24/7 customer support.

Nachteile

Inability to print notes added to the reservations. they can only be seen on the desktop.
The inability to make changes to one room in a group/block without the changes affecting the other units in the block.

Vorteile

PMS is user friendly and can easily understand.

Nachteile

No day use feature. It us very important in the reservation if we can reserve guest for Day Use only

Vorteile

It makes our day to day bookings easy to use. It's also helpful to be able to look as the whole set up and see stats.

Nachteile

One thing I dislike is trying to find out how things are programed. Maybe videos on how to work the system would be helpful for some.

Vorteile

Easy to use, extensive full functions abd great support

Nachteile

Nothing as the software and suppot covers all our needs

Vorteile

It's a very good easy to use friendly system.

Nachteile

Errors and glitches sometimes causes disasters. Example change in rates without changing them. This leads to wrong information across the platform

Vorteile

Ease of use and never a downtime. Fast cloud based. Personalized customer support although you hardly need it.

Nachteile

Nothing. We have been using it for all our properties for the last 6 years.

Vorteile

a lot of features // like reports and house view

Nachteile

night audit and kill night audit and rest all are fine.

Vorteile

Ease of use and onlineI have been using for more than 2 years it is user friendly

Nachteile

Profile management Using guest information for multiple property

Vorteile

The frontdesk view is great. I like the links to training videos also

Nachteile

The POS interface can be more cool in appearance

In Betracht gezogene Alternativen

eZee Absolute

Gründe für den Wechsel zu Hotelogix

Was the best among the alternatives i got

Vorteile

Hotelogix is best software because;

1. There is no chance of having multiple bookings; it is integrated with online agencies as like booking.com. Expedia.com and other.
2. Another best feature is setting price, we are able to set our price for all online agencies, and it converts into our local currency according to banking exchange rate.
3. Night Audit also another excellent feature, after we finish our night audit we can't change price for the second time which is safe and stops financial leakage.
4. We can use this software from anywhere which is very convenient to book rooms from home or during travel.
5. There are other many features which makes things much easy.

Nachteile

Nothing really, but we need more regular training so that we can use maximum features and get more benefit from it. There are many topics in 'Administrator Console' that we have not used fully.

Vorteile

Once you get the hang of Hotelogix software, it's relatively easy to use. I like that it integrates multiple online travel agencies into one.

Nachteile

A missing feature is a manual for troubleshooting. If I ever have any issue, I have to reach out to support because there isn't a quick reference guide.

Vorteile

Its easy to use and efficient! makes running the hotel much more easier!

Nachteile

no complains! meets all my requirements

Vorteile

1. UI is simple
2. Easy to understand
3. HX support very responsive when it comes to customization or addition of extra feature.
4. Customization option are very effective and easy control .

Nachteile

1. Room blocking audit trial can be improved.
2. Temp block option can be also improve as in if by mistake we don,t select timing for temp bock it just disappear. (In this situation it can be used as 30 sec block).

Vorteile

User friendly: it is is easy to use and thus takes short time to train new personnel on how to operate.

Nachteile

I have really nothing negative about Hotelogix

Vorteile

This software is user friendly and easy to operate

Nachteile

No i dont have any issue with this software

Vorteile

We are a 20 - rooms property and have nothing but a great experience with Hotelogix - especially their customer service is a highlight: email or even live-chat!! To each of my questions, the answer is never too far and the team communicates very closely also with my Channel Manager in order to resolve all problems. The software itself is able to picture the reality of the hotel business perfectly: room changes, early check-outs, room block-outs, different taxes and add-ons to basic prices - I am amazed!

Nachteile

I'd wish for an easier way to change prices on a daily basis OR to import base rates from the channel manager.