Hotelogix – Bewertungsseite 4

Honest feedback

Excellent customer service and support from [SENSITIVE CONTENT].

Always easy and enjoyable!

I love the pms its friendly and easy to use

Makes my work much more easier since its a cloud based system so its easy to manage and work from anywhere

Good cloud solution for enterprise hotels.

Experience of being a Hotelogix user it is very easy to adopt because of multiple live supports & inbuilt help manuals with enabled screenshots.

Personal Reviews

So far nothing

Love this product

fast and easy to use, saves time

Overall experience very good

Great support from a very versatile system

Easy to use

Highly reccommended

We are working with Hotelogix for a year now, the team is very helpful and is working constantly in upgrading its services. Very good customer care approach. A valuable partner in the constantly changing business environment. Thank you

Brilliant PMS with effective Channel Manger connection and web reservation!

Hotelogix PMS has been brilliant for our Hotel operations. At first we did the 30 day trial and after 6 days we knew this was the PMS system for our business and signed up for the premium PMS package.

The setup was fairly straight forward and the Hotelogix 24/7 support was very effective and helpful. Being able to have support 24/7 was great, as we could resolve problems instantly and move forward.

Connecting the PMS with Channel Manager increased our room occupancy substantially, as it maximised our rooms on the OTA sites such as booking.com and expedia and in return our ranking on these sites increased to the top of their lists which increases our revenue.

Hotelogix "Web Reservation" has also been very effective for direct bookings. We now take 28% of our bookings through this service which has decreased our OTA commission significantly.

The fact that the PMS is a cloud based system is excellent, as we can access the "live" system from anywhere around the world and literally track every click our staff do in the system. Also with each input the system is "backed up" on the cloud which is important.

Overall we are extremely happy with the Hotelogix PMS system and compared to other PMS services we trialled it's extremely cost effective.

Hotelogix PMS will give you peace of mind

We have been using Hotelogix since January 2014 for our seasonal hotel in Zakynthos. The system gives us capability to see our hotel data even during off-season when we are away from the property. It fits the way hotels in Greece are run so perfectly. Hotelogix support team is unparalleled as far as we are concerned. They are available 24/7 which helped us immensely because of our time zone difference. We could work the program at any hour of the day and there was a knowledgeable staff member on call to help us with any inquiry we may have one-on-one. They are also constantly updating the system and we have seen that in these updates they include features that we have specifically requested to help our business run more smoothly. We would recommend this program to anyone in the hotel business, small or large hotels in Greece. It will give you peace of mind, allow you to manage your hotel in ways you never thought possible, and most importantly of all it will make your lives a lot easier.

Those who know how to use the system will love working on it!!

What a nightmare

We have a small hotel of 12 units. The set up of the system was slow and confusing, Training was poor and online with staff who don't always seem to understand the hotel environment. The system was so complicated and not user friendly. We have canceled our business and gone back to our old system. Our staff are a lot happier now!!

Great Software

Excellent

Exceed expectation

Hotelogix helped our Hotel to grow according your needs.

Customer support is very efficient. Our account manager is always working to help us to improve our strategies.

full featured, but hard to configure and understand. poor customer support

I am using this for our small hotel and so far am unimpressed with the usability of the product. It works but it's hard to setup and hard to manage. There are just too many options and it's all very confusing. (I'm a website developer, so I know how to use the web). The support people don't have very good english but eventually they get the job done. I wish I had chosen another software platform.

I HAVE ENJOYED USING HOTELOGIX, GREAT SOFTWARE

Great with Customer support

Good value

Very user friendly and reliable

Good

Lots of options

I think overall it's a good system and it is pretty user friendly as you go through it. The different departments is definitely a nice feature

good software support

fast respon & minimal downtime

One of the best hotel management softwares

EASY!!!

very quick to be up and running

this is a very easy PMS to get to grips with. the frontdesk is clearly laid out with the user in mind, and the majority of quick links are in one area [check in/out reports etc].
Once the configuration is mapped and if you utilise the 2 way interface [to all web agents] the only thing left is to iron out the usual glitches/creases. this is where their customer service team excel. the longest I have had to wait for an answer to any query [via the online portal] was about 5 hours, and that was a lengthy config question that wasn't straightforward!!] normally all responses and case closures are around the 1-3 hour mark.
we have gone from manually entering all bookings [68 bed hotel] to everything automated resulting in staff having more time to deal face to face with guests and our customer service feedback has increased ten fold.
the negative side of it is that it is still quite a young system compared to the major players [Micros Fidelio etc] so there are some features that Hotelogix haven't got around to developing, however, I do send them ideas to think about, and with their update schedules being every few months, if we all ask, maybe these will be implemented.

Increase our RevPar with 5,3% the first month !!

Grand Sihanouk Ville hotel is a 3 star hotel located in Sihanouk Ville. Most of our rooms have a private balcony, we have a lovely pool and focus on good food, clean rooms and high service.

After analyzing our operation situation we decided to implement a Property Management System. Our management team is highly experienced and between us we have been working with several different PMS in the future. Threw an add we heard about Hotelogix, and decided to contact with them to check it out.

I was immediately replied by their Sales Front with exactly the information I needed. In fact, the decision of going for Hotelogix was made just a few days later.
The follow up from the support team is great, the program itself is easy to use, quick to implement and the reports accessible for management are almost innumerable.

The system is fairly priced and they are constantly working on new and improved solutions for the system.

The implementation of Hotelogix has increase our RevPar with 5,3% the first month, and we can`t wait to see the what this will do for our revenue in the future.

Best regards;
Andreas Buestad
Co - owner

Grand SihanoukVille Hotel

Flexible and Powerful Solution

We implemented Hotelogix in 4 properties from 12 to 25 rooms, with great success (12 to 25 rooms). The application is very flexible and powerful, especially in regard to the definition of rates and promotional packages. The startup might be a bit tedious, due to many parameters that provide multiple combinations; it will take over a moths to have it done. But every minute spent at the beginning, involves automating processes which will lead to improving profit and time optimization.
The integration with CM is vital, even for Hotels with few channels, as it improves advertising exposure, increases occupancy levels and allows strategic definition and quick updates, on rates and promo packages rather than losing time in overhead of updates.
We are waiting for integration with CR application that enable real-time reviews from guests during their stay in order to improve processes and react to the preferences and demands of the passengers reversing a negative rating . It would also be the way to have more reviews and therefore better ranking in Tripadvisor and others search & recommendation sites.
Definitely we highly recommend Hotelogix.

Very Impressed

My overall experience with Hotelogix was very professional and pleasant. They are a great group to work with.

Absolute Nightmare!!!

After struggle with this terrible system for 8 months, we finally give up! This kind of system should never go to the market!
There were dozen of times we thought about giving up, then there are just too much time spent in this system already, we hope there is a point of turn... instead, there is unlimited issues, before you take care of old issues, new issues arise all the time. Every time, you are working as fire fighters!
Enough is enough! If we have to go manual on everything, it would not be as bad.
LIVING NITMARE describes our experience with this program!!

Faster and great

its simple with lots of functionality

Cloud,HK Mobile,Fast reports generating ,integration with OTA's and more

Cloud Solutions to increase our partners businesses

We are working with Hotelogix for the past 2 and half year with our Thailand properties. Hotelogix is a user friendly and easy to use system, which allows our hotel partners to get control of their property and drive better revenue.

The future is looking bright with more properties that are looking for low cost solutions to drive better revenue.

Insight in production channels, easy to read reports per segment with just clicks away, makes this solution a must have for every GM or Revenue manager that looks for data to improve their business.

The cloud based advantage is that we, as a relatively small company, can service hotels in every part of Thailand, without physical being in their location. We can gain access to data and generate new strategies as data is accessible from any entry point, for multiple properties at each time.

Great hotel system

Very kind helpful team

Simple and Easy for User

all our properties linked together for customers profiles , access anywhere anytime.

It changed our reservation system entirely and improved our comunication with our customers in...

Increased reservation percentaje!

Hotelogix has truly helped our organization thrive in our Property Management area. We had tried many different ways of organizing our rooms and reservations, but it just became too much of a hassle. We decided to just go with an online software, and Hotelogix is what we chose.

We have been very pleased with this choice, and will continue to use their services until we feel we no longer need them or until Hotelogix becomes something that we can no longer justify the usefulness of. Thankfully, Hotelogix is easy to use, and very simple to integrate into our organization's functions. My staff find it very useful, and also find it quite easy to use.

If there was anything I wish I could change, it would be that when I request a function on Hotelogix it would be added quickly or at all. I feel that most of my requests on the customer service side have gone by without being resolved. Besides that, the past 2 years of using Hotelogix has been great, and the new improvements keep rolling out making it even better!

Excellent product! Very helpful and user friendly!!

Very user friendly interface. Easy to train even new staff.

Managing multiple properties is really convenient,

Hotelogix, a simple but yet very robust solution that is connected in real-time to all our...

Before Hotelogix we had a PMS that wasn't truly connected in real time with the OTAs, this was causing us many overbooking problems. We decided it was time to change to a solution that included centralized inventory through a Channel Manager. After some research it was clear to us that Hotelogix was the PMS solution we were looking for. We opted to work with SiteMinder as our channel manager which is fully integrated with Hotelogix thus allowing us to have our inventory and rates pushed to all our channels in real time. The results were amazing, before we had to keep some inventory blocked in order to cover for those overbookings, now, with Hotelogix, we have every room opened and our hotel is full with no overbooking problems. I must thank all Hotelogix's team that helped us through the implementation period and now an special thanks to Luis who keeps checking on us to see if we have any issues with the system. We hope to continue to work together for many years to come!

review

holelogix new user

Great Product

Great all round service , from the sales perspective but specifically support related . Literally 24/7 Support and assistance

Dj - Western Community College

Excellent experience.

Great Product and Excellent Customer Service

The pro is that Hotelogix property management is really a complete solution. I have tried many other PMS and channel managers before moving to Hotelogix and I can say that this is one of the best out there.

The cons are that since the product is so powerful with many features, the learning curve can be quite difficult and confusing at times. And setting up the PMS with the channel manager will take sometime. But this is effectively forgotten because of their excellent customer support, from their technical support team, sales team, and even from the personal account manager.

They provide training through skype calls and also teaches you every step of the way until you are familiar and thoroughly understands the working of the system.

Overall It has been a pleasant experience and since the system has been setup I have had no issues with my daily operations. I would recommend this product highly.

Best PMS for hotels

The hotelogix team was very helpful in allowing my organization to customize their product for...

Customization of product and overall ease of use.

Porto Fiscardo & Zavalata Holiday Apartments, Kefalonia, Greece

We have used Hotelogix for the past three years. Every year we become more efficient to our guests and the user friendly system allows us to have better control of our resort. Being self contained apartments the Hotelogix booking engine has enabled us to link it to our website for ease of use for our guests and quick response confirmations to their booking.

Most importantly, Hotelogix has a highly capable support team always available. Our account manager's response time always sets us back on track when we have some difficulty. We are not living in the same country as the resort's location but we are managing the bookings as if we were in resort.

Lastly, besides that it is a great system, the Hotelogix team is always upgrading and developing the system. This is a booking system which is capable of being tailored to your specific needs.

Hotelogix works perfectly in small hostels.

The support is fantastic, also the creation of rooms is easy.