Bókun

Vorteile

Easier to use compared to other booking systems used in the past, Customer friendly, Very nice presentation to the Customer, and very important extremely quick, efficient and polite Customer Suport team

Nachteile

I am very new to Bokun and have not found anything yet that puts me off. I have note managed yet to fully explore all its possibilities, and I do not know if it offers some functionality that are quite important to us such as: SMS support to the customer, or local agent management.

Vorteile

The possibility to connect with my own website.

Nachteile

Its not intuitive. It's very hard to fine-tune your products in there and its very hard to find the information needed to set up the products running.

In Betracht gezogene Alternativen

Xola

Gründe für den Wechsel zu Bókun

For having a good experience with Viator.

Vorteile

- Great support service
- Reliable technology
- Easy interface
- Great option to create supplier relationships
- Design led widgets and booking process

Need I say more!

Nachteile

The only requirement I have is that I need to able to create a tour experience that allows a minimum number of people from different booking parties for my tour to go ahead. Eg 3 Min. That is fundamental in tour operations and surprising that it is not available on the system. Please add!

In Betracht gezogene Alternativen

FareHarbor

Warum Bókun gewählt wurde

Give me one reason to stay with Rezdy. So glitchy and no support

Zuvor genutzte Software

Rezdy

Gründe für den Wechsel zu Bókun

User friendly and good reviews. Just loved it from the trial

Vorteile

Very easy to get hold of their professional support! Good listener and polite and professional respons. In short: top notch!

Nachteile

I don’t recall anything close to that at all.

In Betracht gezogene Alternativen

FareHarbor

Gründe für den Wechsel zu Bókun

Ownership by TripAdvisor and Viator connection. Not to forget price!

Vorteile

Easy to work with Bokun. Everything is very clear and easy to understand. Customer service is easy to reach and very professional and friendly.
We are very happy to work with Bokun!

Nachteile

We haven't had any bad experiences yet, so we can't write anything about it.

Vorteile

Excellent customer service you have a such a nice team

Nachteile

100% on your service very kind and very honest

Vorteile

Excellent service with good care and professional

Nachteile

Best management and well organised business

Vorteile

effective and quick, i am not good at writting long, sorry

Nachteile

cant find any

In Betracht gezogene Alternativen

FareHarbor

Gründe für den Wechsel zu Bókun

cheaper and easier to use, better overall

Vorteile

great service, fast, patient can recommend

Nachteile

bad phone connection always with the help service. Can't barely here them

Vorteile

Very clean connection
It is very comfortable to work here

Nachteile

It would be better if the operator speaks other languages, for example the language of those countries

Vorteile

I am still thinking the features inside, but it most likely Good.. 30% increasing

Nachteile

Because bokun is friendly staff, so I would like to ask without machine

Vorteile

Bokun is a big Booking Engine, easy to communicate with them and fast respond if you need help. Really happy to connect and use Bokun!

Nachteile

many of partner to work with Bokun then easy to find reseller on Bokun.

Vorteile

Professional, quick response, offer good assistance.

Nachteile

I like to use bokun, it is very important to sell products through them.

Vorteile

I like Bokum system integration of various products. It's a modern service which absorbs the best achievements of the today technology on that field. Very quick and effective communication with supporting team. Also I appreciate the flexibility to improve everything along the way based on the customer findings.

Nachteile

I would appreciate if Bokun will support new business on their first steps, financially and technically.

Vorteile

easy to manage and sync booking, i love how the agents are so fast respond

Nachteile

too many features, sometimes it gets complicated

Vorteile

l'infinità di opzioni e connessione con OTA

Nachteile

bisogna dare all'utente più visibilità specialmente quando si acquista il pachetto pro

In Betracht gezogene Alternativen

Rezdy

Gründe für den Wechsel zu Bókun

perchè ho gia dato in passato alcuni feedbeck e abbiamo ricevuto aggiornamenti e sono stati facilitate alcune cose credo che darò altri feedback e attendo aggiornamenti. bokun è affidabile ma deve stare al passo con gli altri e sono sicuro che miglioreranno grazie ai feedback

Vorteile

El trato personalizado, el involucramiento con la estructura de mi empresa, la pronta respuesta del equipo de conectividad y comercial, el acompañamiento al contratarlo.

Nachteile

La falta de conexión de precios vía API con las OTAs Expedia y Viator

Vorteile

Customer support, fast and focused on problem solving.

Nachteile

Would be great if it had more operational features but this is a booking engine not a operational tool.

Vorteile

Superb customer service, exceeding my expectation every time!

Nachteile

Wish that implementing new features would be an easier and faster process, but I completely understand the procedures that they must follow prior to do so.

Vorteile

Bókun's staff is always super-available. [sensitive content hidden] were both very helpful. They reach out directly to resolve our system issues immediately. They are kind, patient and very helpful. Thank you.

Nachteile

System settings are not very simple without assistance.

Vorteile

It is easy to set up tours and activities when you work in the tourism industry.

Nachteile

Easy booking engine for excursions and activities.

In Betracht gezogene Alternativen

Adobe Acrobat Reader

Gründe für den Wechsel zu Bókun

Staff from Bokun explain, how to get more bookings during the season

Vorteile

The system is logical, intuitive and has a lot of features combined with marvellous support.

Nachteile

Nothing, but what can be a bit "more" avalaible: autamted full API connections to more OTA with guaranteed contracts

Vorteile

It´s very easy to create our tours on line including many features and photos to showcase the benefits to book through VIPAC to our clients.

Nachteile

We currently lack the option to write our blog in multiple languages; it only permits English. Additionally, there is no tool available to add a menu with a list of options in the header; it allows only one webpage per tab.

Vorteile

The support Bokun gives through chats and by calling suppliers

Nachteile

Bokin is always committed to ful customer satisfation.Can't complain.

Vorteile

Easy to use and powerful tool to manage calendars from OTAs

Nachteile

Some connectivity is missing, so I will have to recreate pricing in different platforms. Creating products and managing Pricing is time consuming. I was hoping I could also centralize it on Bokun.

In Betracht gezogene Alternativen

FareHarbor

Gründe für den Wechsel zu Bókun

Less intrusive. Bokun doesn't get into my website

Vorteile

Live chat and if there is an unsolved issue, Customer care agent phone

Nachteile

Can be a bit complicated to use , especially joining Bokun lately, until one gets used to the set up n

In Betracht gezogene Alternativen

GoDaddy Website Builder

Gründe für den Wechsel zu Bókun

I opted for Bokun as it is linked to Viator/ TripAdvisor

Vorteile

It's easy to set up and use. I also like the customer service, as well as the articles in the Help section.

Nachteile

I am pleased so far. But since it has a lot of functions, I am sometimes confused by its complexity.

Vorteile

The bokun team is the best and helpfully

Nachteile

Friendly
Helpfully
Work hard
They try make sure everyone succeed on their business

Vorteile

Easy to use
Great customer service
Marketplace

Nachteile

It can be a little overwhelming when first starting out. There is so much to cover.

Vorteile

Management systems and support are great each moment.

Nachteile

We got through an online search on the google.

Vorteile

I joined bokun and they arranged many bookings for me in a couple of days.. This bokun is very suitable for all new business people..

Vorteile

Easy integration, covers most tourism categories and meets our demand.

Nachteile

The fact that you cannot create a product in Bokun and export it to other OTAs.

Vorteile

One Booking Software without Support inst Booking Software:

I was in the process to change the Booking softtware and I decided to use BOKUN. Ineeded a lot ofquestions to solve and to work with the Website, but nobody anwered me. They joked me and also I used different times the Caht in line, but is not working in Turkey time and also off.
Thes problems was reapted twice.
So, Idecided to begi form ceros with other Booking software and to ask to paypal return my money back.

Nachteile

doesnt have Support !!!
IReesposability witht the users
Support is the most important to me
T

Vorteile

Friendly Customer Service - [sensitive content hidden]
The call took more than an hour.

Nachteile

So far none. Everything is good. I will reach back if theres anything else.

Vorteile

24h live chat. Everytime we have an issue someone always helps us resolve it.

Nachteile

No cons so far. Everything we had difficulty understanding is solved.

Vorteile

The breadth of what it can do is amazing.

Nachteile

There are some limitations which we hope they will implement into the system.

There is so much that it can be overwhelming if you are not using it daily, but the support is generally very good.

It's limited in the integrations it has available to it.

In Betracht gezogene Alternativen

WeTravel

Gründe für den Wechsel zu Bókun

An agent said that they used Bokun and would prefer it if we were using it to streamline processes.

Vorteile

Bokun has the great advantage of seamlessly integratingn with Viator products, with changes made on Viator automatically updating in Bokun. Managing availabilities is easy and intuitive once you get used to the user interface and the placement of options. Marketplace is a good bonus. Website builder is a good bonus, although very limited. in its costumization. The support team is very good at solving issues and the response time is very fast. The Pro subscription has some benefits, such as adding users (ex. drivers/guides) and using the mobile app for guides to see their passangers and activity, when they are assigned to them.

Nachteile

Integration with some OTAs can be a bit more time consuming, but nothing impossible. Sometimes availabilities can malfunction for a bit, but this can be solved by asking help in support. Needs getting used to. Despite its benefits, the Pro subscription is mostly lackluster as you are charged a fee for each online booking, and most of the Bokun apps offered have not been of any use to our company (exepct the mobile app).

Vorteile

Personalised customer service is impressive

Nachteile

UI/UX of the app could be better. Its a bit overwhelming at first.

Vorteile

Bokun is one of easiest to do your ads and sell your products,

Nachteile

The things i like about Bekun is the simplicity of their work

Vorteile

competitive price and versatility of functionality

Nachteile

N/A since i just started to deploy products

Vorteile

The possibility for resellers to gain access to your products.

Nachteile

Fairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due to this policy, and we are expecting to loose quite significant amounts due to all the covid 19 related cancellations. While we refund the customer, being an understanding company that treats our guests with respect and doesn't take money for a tour that the guest cannot attend due to the world being in a crisis, bokun still takes the fees leaving the tour operator not only without income but with the burden of having to pay a fee for a booking that was cancelled!! At the same time their marketing strategy is trying to make them seem understanding and helpful to its users. Pure hypocricy! After having used bokun for quite some time now we have decided to look for an alternative booking system with less technical issues, provided by a company that values its customers and treats them fairly.

Vorteile

The best part of this reservation software is the marketplace that allows you to contract directly with other suppliers and resellers of tours and activities. Live support is also a good feature that most other reservation systems don't have. The help articles are quite extensive as well. Product import from Viator is a great feature.

Nachteile

There are some annoying bugs and features that can leave you clicking around furiously to find a solution for quite some time, eg. the setting up pricing was a mess. The software is being developed constantly and it's possible that these issues have been fixed since, but I got quite frustrated a number of times when setting up the products.
Also, raising the commission from 0.1% to 2.9% without any prior notice was not cool -- I thought the agreement was that we were paying with data to Viator... and now we're paying both ways. The OTA-owned reservation systems are creating data oligopoly situations similar to that of Google which is not the right direction in my opinion.

In Betracht gezogene Alternativen

Checkfront und FareHarbor

Gründe für den Wechsel zu Bókun

The product was free to use for the first 6 months or so, and then it switched to a 0.1% commission, so it was the cheapest product on the market (before they introduced the current 2.9% commission of course).

Vorteile

So many functionalities and features that can cover the demands of tour operators and travel agencies. Pricing is is very fair compared to alternatives. You can even find partnerships within the software. An overall very nice booking software. Ended up using it after a long market research. And can say I'm satisfied.

Nachteile

Since bokun was recently buyed by tripadvisor I believe it hasn't "settled" to what viator wants to provide. Things have been fixed and I believe that there are plenty more that will be included by viator to make this booking software the top one. Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad? On the contrary this can be something really good making you feel safe being partners with one of the leading companies in the industry.

In Betracht gezogene Alternativen

PEAK 15 und FareHarbor

Warum Bókun gewählt wurde

Many more features. Bookworms is an overall good appointment booking system but when it comes to travel services bokun rocks!

Gründe für den Wechsel zu Bókun

Features, ease of use, pricing. Overall bokun felt that meets my business needs better than any other alywnr in the market.

Vorteile

The look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.

Nachteile

One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)

Vorteile

When we decided for Bokun it was the mix of an online booking system for accommodation, activities plus the all Bokun Marketplace where you could connect with suppliers and vendors from all over the world and resell their products or have them resell yours.

Nachteile

It was rather complex to get acustomed with the product. Bokun is not a simple "plug & play" solution. You will have to own a good amount of time, dig in, get to know it and then strategically plan what you want to get out of the system and how, before doing it.
A clear con today is that Bokun no longer has a focus on the accommodation section, unfortunately. Because we were on it from the beginning we still have access to the tool, which is sadly our most important tool. But Bokun is no longer putting any effort into developing the accommodaton part.

Vorteile

The opportunity to get in touch with so many suppliers around the world. The function of the system to connect seller and supplier.

Nachteile

When the system forwards the booking confirmation to the supplier, the supplier doesn't receive the contact details of the customer.

Vorteile

Great API connectivity with key partners to ensure that our reservation information is up-to-date and accurate. Easy to add schedules, make modifications and update as necessary.

Nachteile

Still missing important features with incoming bookings that are necessary for our work: notably we receive no information on the language of the activity of the reservation. We also cannot create one-off bookings/reservations of on request services; if we were able to create orders with one-time products/services instead of being restricted to selecting something form the catalogue, Bokun would satisfy all of our reservation needs.

In Betracht gezogene Alternativen

Rezdy

Gründe für den Wechsel zu Bókun

At the time, the size of Bokun corresponded with the size of our company, which was excellent as we were sure they would understand our specific needs and point of view when using the platform.

Vorteile

We have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!

Nachteile

There's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.

In Betracht gezogene Alternativen

Rezdy

Warum Bókun gewählt wurde

We needed added functionality.

Gründe für den Wechsel zu Bókun

Added functionality & a beautiful interface. PRICING also.

Vorteile

I joined Bokun when they got acquired by Tripadvisor. The small commission was at drove me in, but then I realized it was so much more. It was easy to use, easy to integrate on our website with the widgets and I even found a payment provider better than the one I was using that connected well with them. But I would say the best is their customer service. The whole team is just nice and I've met a few of them at Arival as well. I always tell people when they start using bokun on my team or other teams (to which I have recommended bokun to) - the chat is your best friend, backed by very good tutorials!

Nachteile

Initially, the fact that the bookings could not be seen in a calendar was a difficulty, but it has been fixed.

Vorteile

It is cheap and works very closely with Viator (TripAdvisor Experiences) and Expedia

Nachteile

The fact that it is owned by the biggest player, i.e. Tripadvisor. First of all it is a big advantage but at the same time a risk with regards to GetYourGuide (another very strong partner of mine). So I use two Reservatins System. I work with bokun and have Viator, Expedia, Musement, Holibob, TourHQ etc. connected and on the other side I use GYG directly.