WeTravel

Vorteile

Eine sehr benutzerfreundliche Software. Bin sehr zufrieden. Schnelle Suche. Schnelle Buchung. Top

Nachteile

Hängt sich manchmal auf wenn man zu schnell war.

Vorteile

Pricing (both subscription and booking/card fees)
Customer care (I had a great experience working with [sensitive content hidden])
Ease of use for both the travel agency and the clients
Itinerary builder

Nachteile

I (personally) do not like the graphic aspect very much
Dynamic pricing not available
Everything else is great

Vorteile

I love that it has been responsive to user feedback and feature additions. I also love that it has saved us time, provides real support with a human, and is overall easy to use.

Nachteile

Recently it has removed a feature we were highly dependent upon without an acceptable alternative. We are hoping they bring this feature back.

Nachteile

I would not recommend using We Travel, I have used them for a year and moved over 100K, and when there was a chargeback from an unhinged client of only $1000USD, I asked for help on how to make the case, but they didn´t help or provide any support over the phone. They will treat you like a thief and threaten you a legal action immediately if you don´t pay for the chargeback right away, no matter what.

So you are paying them a big percentage of your earnings and they are not even helping you, the emails from the complaints department were never signed, no name on the email you don´t know who you are speaking with. They have blocked transactions already on the way to the bank, denied me information from the bank where the dispute was done, sadly I had to file a report to the FTC and now taking legal action. The person who made the chargeback is committing fraud and the person using the services and then because very violent on our premises, that´s why she was asked to leave.
In the beginning, they will even find a representative that speaks your language to get you to get their services, this person will promise you everything and support you all the time in all ways possible, even WhatsApp audios and such. Later on, they won´t even allow me to have a phone call with them as emails are quite limited for something so serious.
They never cared to give me their opinion on the material I was sending, it´s like they don´t care to have a chargeback and the way they work is all sketchy.
In my opinion, We Travel takes advantage that people are in different countries and laws don´t apply across countries so they can´t be held to the authorities so easily.
Look if you have a company go to your preferred bank and ask for the payment link service, it´s much more efficient and cheap and you can make claims in your own bank with your own laws. This company is really not trustworthy, we travel is very unsafe actually.

Vorteile

WeTravel’s platform is user-friendly and easy to navigate, allowing us to streamline operations and save time. It simplifies the process, making it efficient and straightforward to manage our business needs. We really appreciated the attention to detail, proactive support, and timely updates we received from [sensitive content hidden]. Her expert guidance helped us make the most of all the platform's features.

Nachteile

There weren’t any major drawbacks to using WeTravel, but we did encounter minor learning curves while initially getting acquainted with all the platform’s tools. That being said, these challenges were short-lived, and [sensitive content hidden]’s ongoing support helped us overcome them with ease.

Vorteile

The ease of setting up tours so that customers can sign up easily plus manage them from our end as well. Also, working with customer service has been fantastic, including our customer care representative [sensitive content hidden]. All of them are readily available: Online chat, email, phone etc.

Nachteile

Some of the glitches first getting going were challenging but have been resolved. I appreciate that customer service takes into account our concerns and the developers listen to customers' concerns for new revisions of the site. The accounting aspect of our company having to pay for the credit card fees on refunded participant tours is definitely a negative.

Vorteile

The ease of itinerary building is as good as promised, probably evne better than expected.
Being assigned an account manager that I can very easily schedule time with.
Customer service, customer service has been awesome. In this digital world with AI, Chat Bots etc, nothing beats a real live person helping with our business needs.

Nachteile

Too Much WeTravel splashed too often, too large, I would pay a free to have our brand be more "highlighted". I understand the partnership and the WeTravel website hosting our tours, great, I just think it's a tiche weighted too heavily on WeTravel

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Vorteile

[sensitive content hidden] is very responsive and always hears/considers out requests with valid explanations.

Nachteile

As there are still development upgrades happening, we are still learning the differences from our old system. We've submitted our requests for development, which we know there are phases that are to come, but there hasn't been much change to date. As we continue to grow and transition all business to We Travel, some of those requests will become more urgent.

Vorteile

Personal contact and support is outstanding.
It has been the only tool so far that allows me to create bookable experiences for customised packages.
Integrated support for all sorts of currencies and payment methods.

Nachteile

I wish transaction fees would be cheaper.

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Vorteile

easy to use, love that i can pass processing fees to custmers, love the itnerary and trip pages, love the payment processing back end, great customer service too

Nachteile

i dont like that the My Trips pagehas active links for the titles of each trip that tkes you to teh previoew of the trip. The titel fo the tripa nd photo, when clicked, take you to the trip page as a potential custoemr would see it. The link shjould rahter take you to the manage trip page. and the manage trip button should be a preview button.

Vorteile

Secure payment options, including online payment links and domestic and international wire transfers, very convenient and reliable

Nachteile

I find the itinerary/proposal building layout to be somewhat lacking in visual appeal compared to other platforms.

Vorteile

The staff is incredible. It's very reliable service and we can pay directly to suppliers.

Nachteile

It could always be a lower fee. It would be great if the PDF file you can download could have more design options.

Vorteile

Clear booking process easy steps, so far no bugs reported by our customers, everything working smooth.

Nachteile

Google search for booking plugin WordPress

Vorteile

This platform has completely streamlined our booking services and I am very grateful for them! automatic billing and collecting information are my favorite features.

Nachteile

group emails (sent from your platform) are usually never received by the guests. we need an affiliate program!

Vorteile

It makes international banking so much easier. US clients can easily pay with credit cards or bank transfers and our Ecuadorian partners can transfer funds for a low cost into their bank accounts. It's a win win.

Nachteile

I would like to see a sliding scale for pro-membership that is based on business size and location. For example, many of our partners in Ecuador would benefit from a pro account but the current pricing makes it unattainable for the amount of business they bring in.

Vorteile

I had been looking for a secure and easy to use online booking system for my travel business. I was recommended WeTravel and I can say categorically it was the absolute right choice for Poland At War Tours. All the features work as they should and the team are so friendly and responsive.

Nachteile

Like many online products there can be bugs that you need to iron out and learn how to use. But once you get the hang of it, you wonder why it was ever confusing :-) You also get to play with the system and get things just right before launching. This cuts out any end user issues.

Vorteile

Close and friendly support team. Fluid navigation on the platform.

Nachteile

Fees, ha! I would love credit card fees to be slightly lower...

Vorteile

I am so impressed with the time that WeTravel has saved us on repetitive admin tasks.

Nachteile

We are excited about the itinerary builder feature, but we are keeping Travefy for the time being because of their user experience and chat feature with the group. We would love to get rid of Travefy and be fully converted to WeTravel.

Vorteile

Its easy to use, there's good customer service, and they are are always making improvements.

Nachteile

The major complaint that I had, they just improved!

Vorteile

It has a great payment solution, a great and accessible team, and a company that is always innovating and looking to improve things.

Nachteile

Everything is perfect, so far! Keep up the good work.

Vorteile

It is easy to learn to use and a great tool for a business.

Nachteile

We receive many rejections of payments with Links due to the commission percentages.

Vorteile

It's very easy to work with, we would be more efficent with Pro features so we will think about it

Nachteile

So far we would love to send funds to Brazil with cheap spare and also quick payment link available in standard account would be great too

Vorteile

I am fascinated by the versatility and capacity to process payments. 100% adapted to the needs of tour operators.

Nachteile

Truly, I don't find now anything to improve.

Vorteile

You can do SO much with the free version of WeTravel. The primary way we use WeTravel is for trek registration and payment activities, and we can do what we need with the free version. It saves us so much time and stress. We love WeTravel!

Nachteile

We're a small business and the annual cost for the Pro plan is more than we can justify at this time. Being on the free version means - understandably - that not all of the cool features are available to us. That's a bummer.

Vorteile

It is perfect for small travel businness, because you can charge your customer with not such a big fee.

Nachteile

No complains at all, service it is great. I think it would be important to make an app so it is easier to do the payment links in the cellphone

Vorteile

Supplier transfers, payment plan option for participants, easy to design sales page, payment email reminders and review emails post retreat. That there is a WeTravel representative assigned to us and that they were available when I needed a question answered. Assigned to me is [sensitive content hidden]. She very thorough and helpful.

Nachteile

Nothing, we're happy with all the features and the customer support.

Vorteile

Great job keeping track of our booking forms. One improvement I'd like to see since you keep track of people's email, is to remember the data that they entered on the booking form which changes little from booking to rebooking.
This way upon re-booking most fields will be pre-propagated like their passport number, their birthdate, their phone number, of course they have an opportunity to update anything as needed.

Nachteile

Invoices, invoices, invoices. I need to be able to create an invoice. It's very trying for me to take the data and build an invoice. It should be a click of a button. That's your biggest downfall. Without an invoice if you could at least let us delete that information (I mean old information that's no longer pertinent) to keep track of what is due. Clients are confused when there are changes and it confuses me at times as well. I don't have an hour to put into correct and everything to make sure it's 100% right.

Vorteile

Customizeable and professional product. We Travel has been critical in helping us aquire commercial clients for incentive travel.

Nachteile

Complicated when it comes to changing or adding banking info. Support contacts are not consistant. There can be multiple responders across the US so continuity is cumbersome when dealing with the few issues we experienced.

Vorteile

Using it for years and worked with several different representatives. However, we have recently been working with [sensitive content hidden] and it has been a fantastic experience. Her background in the student tour operator industry provides her with a deep understanding of the unique needs of this market, which has been incredibly valuable to us. [sensitive content hidden] offered insightful ideas on how we can improve our business operations and better integrate WeTravel into our day-to-day interactions with customers.

She also provided thoughtful suggestions to streamline processes on our end when working with WeTravel, making it easier and more efficient. It's been a pleasure to work with someone who truly understands our industry and offers practical, actionable advice.

I appreciate the time she took to not only review the new upcoming changes but also how we can improve our use of WeTravel and all it's offering.

Nachteile

There are components that we use we could use via WeTravel in integrating the participant list for use of a rooming list where our clients can do room assignments. We know WeTravel continuously makes improvements and this is one that we are looking forward to in the future.

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Vorteile

WeTravel solved all of our needs. I love their flexibility and how it adapts to our needs. Also the very proactive approach of the team to constantly improve their tools and features. Definitely 10 / 10!

Nachteile

The only con I can think about is that I have not found it earlier!

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Vorteile

It is easy to use, looks pretty and simple for the customer. Making refunds or adjusting is quite simple. For transferring money out it is also no hassle, the platform is trustworthy. Our contact [sensitive content hidden] is always available and works with us with our feedback, resolve any questions, and explain new features. Our experience has been great with him, and overall with the platform.

Nachteile

Everything works great. This is not a big deal but I’d like to have a bank of images stored within the WeTravel platform that we can easily access without needing to upload them each time. I know we can copy trips and reuse images, but when creating something new, it would be helpful to have a more streamlined process, and be able to just select on the images we need that have already been stored. Currently, to view an image in full size, we have to preview it—ideally, we could simply click on it within the edit screen to see if it works.

Vorteile

WeTravel freed up so much of my time managing our groups we take overseas. It also helped free up my mind since I had an acccurate way to receive traveler details and upgrades. It has been a game changer for us. I recommend it all the time to people in a field like ours. Brandon Hartman is our contact there and he is always there to help and take suggestions. They have taken our suggestions to heart and many of them have been worked in to the platform. Thanks WeTravel!

Nachteile

Sometimes there are limits of what can be done, but they are working on expanding those limits!

Vorteile

That clients are able to pay by credit card so they feel a lot more confident about signing up for a trip and paying their deposit.

Nachteile

So far everything has gone very smoothly and no hiccups.

Vorteile

Lo que más me gusta es el tiempo de respuesta que tienen sus soportes, tanto los ejecutivos directos, como las demás areas.

Nachteile

Las tarjetas de crédito que fueron eliminadas deberían volver, era un plus para su organización.

Vorteile

Amazing payment platform. I have been using it for many years and I am very happy with all the progress it has shown since I started until today.

Nachteile

Nothing in particular, as the years went by it improved day by day. I have participated in several talks to see how we could improve the service and they have succeeded.

Vorteile

The booking engine seems nice and the staff was nice at first.

Nachteile

They weren't clear about who their payment processor is, Stripe. It take a long time to get your money out. Not very efficient for a travel company.

Vorteile

WeTravel makes the entire guest management process simple (on both trip producer and client ends). I'm a sole proprietor and using WT is like having a fully staffed back office for all my administrative needs.

Nachteile

I have yet to find anything I don't like about the WeTravel system!

Vorteile

The people that are part of the team are highly skilled professionals that offer a very personalized service

Nachteile

The issue we had with the credit cards for LATAM

Vorteile

Incredibly easy and practical to use.
Seamless bookings and payments.
Great for managing travel operations efficiently.

Nachteile

The platform’s processing fees could be lower in some scenarios.
The booking pages and invoices have some limitations in terms of branding and customization.

Vorteile

WeTravel made booking our tour incredibly easy and efficient. The platform is user-friendly, and all the necessary information was clearly presented. Their customer service is outstanding, providing prompt and helpful responses to all our inquiries. The payment process was smooth, and we received our booking confirmation and voucher immediately.

Nachteile

Honestly, there was nothing I disliked about WeTravel. The entire experience from booking to the actual tour was seamless and enjoyable. Do

Vorteile

We started with We Travel in December. We started working with [sensitive content hidden] who helps with new accounts and she was super helpful in guiding us and helping us get off the ground with We Travel. We were a bit nervous when we transitioned to [sensitive content hidden], our new account manager but [sensitive content hidden] didn't miss a beat! She has been so helpful in answering our questions quickly and providing us with solutions that have saved us time in the end. Her experience with We Travel as a travel agent prior to joining the We Travel team has been invaluable. She understands where we are coming from and directs us with helpful suggestions. She is professional and personable, which I so appreciate! I'm excited about our future with We Travel as we become more comfortable with it and continue to learn all that it can provide for us. With [sensitive content hidden] an email away, I know things will go smoothly!

Nachteile

Nothing! It is great! I have been pleased with everything.

Vorteile

So easy, incredibly helpful, they took the legal headache out of my trip.

Nachteile

I think that the paid tiers can be expensive.

Vorteile

WeTravel is an intuitive system and makes it easy to use.

Nachteile

Does not offer client facing capabilities to download a reservation confirmation or status of a customers account.
If I have multiple week packages, I'm unable to transfer one reservation to a different week.

Vorteile

Very intuitive and easy to use. WT adds to the professionalism of our product allowing our trips to stand-out to our customers.

Nachteile

I'd like to be able to link the first two tabs in the printed reporting :bookings" and "participant information". There is data on each of these that we often need on the other and it takes too many timely steps to combine.

Vorteile

Su agilidad para recibir pagos y cobros desde cualquier parte del mundo

Nachteile

No hay nada que no me haya gustado, ya que es una plataforma súper eficiente

Vorteile

Presentation of tours. Data collection. Workshops. Efficient timesaver.

Nachteile

Ability to make a few adjustments to tour presentations - especially for student based tours.

Vorteile

Everything! From the development, transition phase, to now having a fully operational platform for my customers has been a monumental improvement for my company. I wish I would have joined We Travel sooner!

Nachteile

Not much! Some of the features for other team members could be more limited/restrictive, but other than that, I don't have any complaints.

Vorteile

Ease of use and the growth they display with new features.

Nachteile

There really isn't anything I could complain about. They are always upgrading their features to make things better.

Vorteile

Easy to use and great support system with Dominique

Nachteile

Nothing - all is working well and support system sends update when new features are released!

Vorteile

-Specifically designed for multi-day tours.
-Easy to use
-Dependable

Nachteile

-Cost could still be better, as we pay for both a monthly subscription and per transaction
-Customer facing UI could be updated and have more flexibility

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