Bókun – Bewertungsseite 3

Vorteile

None at all. We've racked out brains and can't think of one positive thing to say about Bokun.

Nachteile

Customer service is pathetic. Waiting up to a week for a response on time critical issues and even when they do reply, it's as basic and not relevant. Lost countless bookings due to delayed support.

Can't speak with anyone on the phone. APIs change without warning. Issues with customers receiving emails. Continually line of problems with the software which is badly thought out and executed. It would have the upside of being cheap, but then it takes so much of our time it ends up being more expensive than other software.

They are owned by TripAdvisor and Viator which we have similar problems with. Don't waste your time. In a nutshell - crap.

Vorteile

Great reservation and booking system for Tours&Activities agents, suppliers...
Since around 6 months I am using Bokun actively. Thanks to the colleagues of Bokun who have contacted me and offered a half hour training 6 months ago. Since that time I have increased the number of my products to more than 100 and I have also now 6 active contracts with resellers and OTAs, which were listed in the Bokun Marketplace. I always get quick answers to my requests from their support team. The pricing conditions of Bokun is incomparable. %2.9!!!
And recently the experiences widget HTML codes for our website and any other place(Share link via Facebook, Instagram and Whatsapp etc) is really great!!
Great Thanks to all the colleagues at Bokun in Iceland and Boston who have contacted me and also to other team members...
Ahmet V.
Holiday Experiences
Marmaris - Turkey

Nachteile

The system and the features are easy to use, but you need some time till you get used to them. There are really endless details in the system, which can be used according to different needs of the users.
Some minor changes could be done so that it becomes more user friendly.

Vorteile

The feature is very helpful to load,manage all of product we need.All of that is very easy to use also for beginner.This software can integrate with web and any and easy to create widget.

Nachteile

the feature always updating following our needs.All of step very familiar,no need expert to use this software.I can create own website in this software also they integrating with payment gateway like TrustMyTravel.

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Gründe für den Wechsel zu Bókun

Vorteile

Bokun gives us a thought oversight of our operations and helps us planing our tours ahead of time. Easy access to all bookings helps us sending out invoices at the right time which at the end of the day helps us with maintaining a healthy cash flow.

Nachteile

I would prefer a more helpful dashboard to be really able to crunch the numbers and statistics, this year vs the next etc. needing to export a sheet to takes time and effort when it can all be easily added to the dashboard. For example we’d love to push one button to see a breakdown of nationalities compared now, compared to last month and recent years.

Vorteile

Bokun is the ultimate software for travel operators and travel platforms alike. It provides 5-star service, a full on-boarding process with one of their experts. Plus, they are fully integrated with big travel platforms such as TripAdvisor and Expedia, so you get all bookings in one place and you don't need to check multiple platforms daily, which is a big time saver.
Moreover, Bokun provides beautiful and customizable widgets for your products to put on your website, which increases conversion rates.

Nachteile

It is pretty complex to use, but that's both a strength and a weakness. They do offer professional on-boarding and a great resource library, which makes it relatively easy to learn for anyone with

Vorteile

Functionally easy to navigate. Very easy for my team to customize groups or set up new products.

Nachteile

The software meets our requirements. I would recommend to anyone.

Vorteile

Ease of use and quick setup is at the core of the bokun system and they achive that without sacrificing more complex operations. We have regularly had demo's of other booking systems but none have provided us with the options and ease of use that Bokun has.
Job well done

Nachteile

Sometimes it has been too easy to setup new products and we have ended up with too many to keep overview. Luckily, the bokun support is amazingly fast to respond when we get into trouble.

In Betracht gezogene Alternativen

Warum Bókun gewählt wurde

Vorteile

3 things that I really loved are:
1. Super easy backend to manage products, sales and inventory
2. Marketplace to have swift alliances with fellow product suppliers to promote up-sell and cross sell
3. Very active customer support

Nachteile

As the software is still undergoing design changes, there are a few hiccups that occur sometime. But these are easy to resolve with a website builder.

Vorteile

Easy to manage bookings, good feature set around it.
Many sales and suppliers in the system, good sales canal.

Nachteile

Management of the products can be complicated and often not working correctly.
Would like to see better management around staff, able to assign bookings on guide or driver guides.
The calendar on our web can be slow some times.

Vorteile

You can do wonderful things with is if you know where to clic and what you are looking for.

Nachteile

When it is updated, sometimes the Help section is not updated. There are some features that sometimes do not work properly or we would like seeing modified e.i. adding the day (Monday...) into the Activity Calendar rather than just the date itself.

Vorteile

Speed, connectivity, ease of use, support.

Nachteile

Adaptability and tailoring for specific needs. We provide special products and software is not so adaptable for such services.

Vorteile

The options to define product. The website creator (which is a Duda solution). The powerful of managing products.

Nachteile

Lack of flexibility for complex products (bundles)

In Betracht gezogene Alternativen

Vorteile

The idea of using software to centralize our sales from different channels is simply amazing. Bokun helped us put in order many of our internal processes. Plus, it's simply useful to use the Marketplace to find new partners.

Nachteile

I'm pretty good with technology but it was hard for some of my colleagues to understand the functionality of Bókun. I guess a better design would help. Also, trying to make things more simple and user-friendly would be great.
And sometimes it delays to load but not sure what the reason would be.

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Gründe für den Wechsel zu Bókun

Vorteile

It is mostly user friendly. One can set up multiple types of tours with the new setup very easily and post on one's own website either a booking page or a widget.

Also the marketplace. Very accessible to sell and buy products from all that use bókun. We were really happy when the cost model changed into pay per sold item instead of fixed cost. That makes it easier for new buyers to join bókun and shop online.

Nachteile

That transportation products were left out of the development

Vorteile

At first, the structure and functionality of this software overwhelm but in no time the user will gradually start appreciating every little detail which makes it so easy to manage all aspects of a prospering tourism company. Bokun provides solutions for tons of different products and services. It also feels that they are always around to give you an extra tip to improve your business or use a new tool they just released.

Nachteile

It takes time to learn how to operate this software, but this applies to everything serious and well made.

Vorteile

It was free and only charged per transaction. Initially that charge was supposed to be 1%. However, it took quite some time to iron out the bugs and get it working so we have never managed to get a single booking through it.

Nachteile

After 12 months of floods, bushfires and COVID, Bokun decided that everyone wanted to pay them $49 per month ($588 per year) even when there were no revenue streams to be had due to Australian borders being closed. We have spent the last 12 months setting up for new products so that we would be able to book them when borders start to open. However, we are now back to square one.

Vorteile

Does not work with GroupOn. Works almost seamlessly with Viator, almost.

Nachteile

Software USER support is thin. Too many items are referred to 'specialists' who don't reply until days or weeks after the inquiry. Re-explaining the same issue to different front line support folks for 3-4 months with no complete resolution (and no demonstrated interest or sense of urgency on the part of the software supplier) can be frustrating.

Vorteile

It works exceptionally well to keep track of bookings, passenger lists etc.
Quite nice to be able to connect with all of our resellers for automatic bookings.

Nachteile

There are still some bugs to be fixed. The technical team is usually quite fast on fixing them when they pop up.

Vorteile

user friendly, connects resellers with tour operators, good overview of bookings for guides and office workers, nice data base and well displayed.

Nachteile

it very rarely closes down, so nobody can book the tour online or we cannot see bookings

Vorteile

God service
Easy to manage
And the marketplace is a really good isea

Nachteile

..all works well
I am happy as it is :)

Vorteile

Best is the ability tobsell others products on your website.

Nachteile

The learning curve is still a bit steap - once you get the logics its ok, but in the beginning you care very dependent on on-line and chatt support. There sould be an interface with a natural "road" to follow for basic producs, tjat keep the special features of the system in backstage.
Aöso the payment function from payment provider could be more detailed with booking number on the payment receits. Now I have to digg deap to find out from which customers the payment is comming from.

Vorteile

Quick setup and the easy to follow step by step instructions. No software or tech degree needed! Easier than setting up a Facebook company page

Nachteile

I am still grateful for everything it does and how easy I am learning through it.

Vorteile

Availablity management, userfriendly (once you have learnt it). Great support, really!

Nachteile

Takes some time to learn it. Support / info only available in English.

Vorteile

Bokun is great software for tour and activity operators. The day to day activities itinerary feature and
online payment possibility for customers is amazing.

Nachteile

they are yet to fulfit in the best way possible, the pricing option based on participants on a shared transport.

Vorteile

When I came across with Bokun I thought it would be another headache... I was so wrong. Easy to use, friendly and suoer nice costumer support.

Nachteile

I would love to have more time to explore all the features more detailed. So far I haven't seen any negative points.

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Gründe für den Wechsel zu Bókun

Vorteile

Bokun is incredibly easy to set up and use, while offering tons of features and an incredibly helpful support team.

Nachteile

Some features were interlinked and required us to set up a chain of different things, which got a bit confusing at times. This has, however, been mostly resolved by recent updates.

Vorteile

You can manage your booking from diferente companies in just one place.

Nachteile

Sometimes your productos las too long to get publish on the other suites. Once you make some Changes in Bokun, it takes a few hours to get to the site you want it to get to.

Vorteile

Implementing Bokun is one of the best decisions we have made. We were not using a reservation management took before. It has saved us at least 3-4 hours a day of booking management. It has enabled us to significantly scale our growth. The customer experience has vastly improved with the availability manager, booking widget and automated emails. Pricing can’t be beat.

Nachteile

There are some bugs that have taken long to fix, some still ongoing many months after launching. Movement seems to be a bit slow

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Gründe für den Wechsel zu Bókun

Vorteile

The interface is highly user-friendly and they have great customer service.

Nachteile

There was nothing to not like above this software.

Vorteile

Very practical
Emails reminder for activities
You can find seller for your activities
You can create a website via bokun

Nachteile

Not very clear when it comes to the options they have even they have a lot to offer

Vorteile

I like bokun because it gaves the chance to salle your tours and it very easy to use I really like it

Nachteile

There is nothing that i don't like about this software i like everything things they are also very helpful

Vorteile

I totally like Bokun becouse it came to fix a great problem we had with our OTA and our website management and the chance to make other bussiness trough the contacts in the Bokun network is a really good chance to grow on our sales.

Nachteile

I guess at the beginning it was a little bit difficult to catch up with all the improvements week by week, but overall I think we are geetting to it.

Vorteile

Its very nice to have all my booking sites linked to one site and have additional benefits like getting sponsored placements at Tripadvisor. Support team is great.

Nachteile

Its a bit hard to get around. I am never sure if its in sync with other sites like Tripadvisor. I dont know what affects what, so very often i need the help from the support.

Vorteile

Our business was growing beyond the ability of my staff to keep up with reservations. We first heard about Bokun through TripAdvisor so thought - this may be a workable solution to our problem.
Indeed it is! Bokun was easy to set up and started working flawlessly on the first day.
If we had any questions, they were quickly answered.
Adding Bokun to our system was the most productive thing we did in 2019.

Nachteile

We haven't experienced any issues even during our roll-out of the system.

Vorteile

We operate different destinations within the country, and the system have the availability to have one master account and the sub-markets, all in one single account, this help a lot because with other systems we need to have different account for each market.

Nachteile

The contract area, Im still learning but I find it a little confusing at times, and having a tool to chat with client once a contract has been finalized will be excellent, because the only choices I find is to amend contract, but not just a message option, without making an amendment .

Vorteile

Bukon puts my projects and activities in front of a huge international community looking for our products. The great thing about them, is that their clients are looking for superior service and smile when they receive it.

Nachteile

Nobody likes change, but learning and navigating the Bokun site was a bit tricky in parts.

Vorteile

Intuitive and easy to use, A simple and integrated way to load products,

Nachteile

The classification of activities, I consider that it is more efficient to separate the activities according to the sector or product that is offered.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bókun

Vorteile

Easy to use; features (full spectrum) that suits my business (private tours), compatible with my website (Wordpress)

Nachteile

Pricing catalog - conversion between USD and CAD features hard to get right.

Vorteile

This helps organize all of our products in one place, keeps track of our reservations and makes it easy to sell on our own website.

Nachteile

Takes some time to understand how to set up the products and the customer service is not very helpful in getting you through this learning process.

Vorteile

The interface is clean and responsive - simple to view and use

Nachteile

More 3rd party payment portals would help.

Vorteile

Easiness of use and connect with partners to resell our tours. Robust system with all functionalities for tours and activities business.

Nachteile

Nothing really! I like it all! Very easy to use, lots of features, site builder, great widgets for partners.

Vorteile

Great software to share products and get sales!
Fantastic support 24h hours.

Nachteile

Widgets that are very easy to integrate in an existing webpage

Vorteile

For an operator that sales on viator , bokun is a good partner and engine

Nachteile

Lot of non developed features! Specially for resources management

Vorteile

Easy to use , customer services is great ,

Nachteile

The connections with ota ,best connection to contract with relative programming

Vorteile

Being a brand new business, I was trying to keep track of my bookings on my own and create relationships with providers that could sell my products-- it was too difficult to handle on my own. I came across Bokun and it has truly made running my business easier. I still have a lot of work to do, but I do not have to worry about my supply as I know precisely how many bookings I have each day. It has also opened up so many more avenues to sell my products. I am learning more and more each day, and I am excited where this can take my business.

Nachteile

Having never used a product like this, it was a bit intimidating at first. Initial instructions could have been a little better.... although in all honesty it could just be my lack of technical knowledge.

Vorteile

If I have any issues I can call or have a chat with Bokun representatives and they will try and sort out your issues step by step!

Nachteile

At first we did not know where to start however the more we used it the better we understand. Then there is the great support staff that have assisted us

Vorteile

It is easily compatible with our homepage. It's very easy to implement products from Bokun to any platform.

Nachteile

It has limited payment providers. I would love to have also Izettle as a payment provider.

Vorteile

The software is easy to embeded to each pages in our website. The marketplace they provided give us more chance to sell our product and service widely. And the support of customer service are very promptly and helpful.

Nachteile

There are no rating and review of each product that we can show to our customers.

Vorteile

The Bokun system is allowing me to easily control changes in bookings and close outs for tours instantly. Helped connecting with new sellers and find partners. One thing i would like to accent is their support staff which is exceptional. I would recommend everyone, especially if you are just starting the business.

Nachteile

I am pretty convinced that there will be an app soon that will make the whole experience even more easy.

Vorteile

No the system is not user friendly and urs expensive

Nachteile

Booking calendar widget i totally love it