Bókun – Bewertungsseite 2

Vorteile

Prompt information about bookings and amazing supporting team

Nachteile

Not connecting easy my products with Get Your Guide

Vorteile

Easy to use
Great customer service
Marketplace

Nachteile

It can be a little overwhelming when first starting out. There is so much to cover.

Vorteile

Bokun has the great advantage of seamlessly integratingn with Viator products, with changes made on Viator automatically updating in Bokun. Managing availabilities is easy and intuitive once you get used to the user interface and the placement of options. Marketplace is a good bonus. Website builder is a good bonus, although very limited. in its costumization. The support team is very good at solving issues and the response time is very fast. The Pro subscription has some benefits, such as adding users (ex. drivers/guides) and using the mobile app for guides to see their passangers and activity, when they are assigned to them.

Nachteile

Integration with some OTAs can be a bit more time consuming, but nothing impossible. Sometimes availabilities can malfunction for a bit, but this can be solved by asking help in support. Needs getting used to. Despite its benefits, the Pro subscription is mostly lackluster as you are charged a fee for each online booking, and most of the Bokun apps offered have not been of any use to our company (exepct the mobile app).

Vorteile

If we have questions the tram is really fast on live chat

Nachteile

Attention for us and try to do the best for partners

Vorteile

Booking and crafting travel itineraries are facilitated. They offer assistance and suggestions beneficial for tour operators utilizing their platforms. I also appreciate their ongoing enhancements to their tools and functionalities. Moreover, they provide a service that enables users to connect and engage in business interactions based on a commission-oriented sharing of product profits.This makes Bokun platform fun and less boring than other companies. Also they can easily be integrated with users and suppliers website which is good for suppliers who are looking for having all their tours in one place.

Nachteile

On top of the commission charged on listed tour product they still introduce other paid plans which might make it experience to users especially small business which are trying to find their way through the industry.

Vorteile

Yes Excellent and professional.& "The assistance is always available and with a welcoming attitude, despite the lengthy conversation at times."

Vorteile

The customer service. They have an incredibly well-trained, knowledgable team who will literally stay with you until your issue is resolved, be it online or on the phone.

Nachteile

The set up was tricky for a novice like me, but again the Bokun team were with me every step of the way. I find it much easier to add new products now I understand the system better.

Vorteile

One Booking Software without Support inst Booking Software:

I was in the process to change the Booking softtware and I decided to use BOKUN. Ineeded a lot ofquestions to solve and to work with the Website, but nobody anwered me. They joked me and also I used different times the Caht in line, but is not working in Turkey time and also off.
Thes problems was reapted twice.
So, Idecided to begi form ceros with other Booking software and to ask to paypal return my money back.

Nachteile

doesnt have Support !!!
IReesposability witht the users
Support is the most important to me
T

Vorteile

Professional, quick response, offer good assistance.

Nachteile

I like to use bokun, it is very important to sell products through them.

Vorteile

24h live chat. Everytime we have an issue someone always helps us resolve it.

Nachteile

No cons so far. Everything we had difficulty understanding is solved.

Vorteile

response by the staff. Could understand very well

Nachteile

I do not have any. All are fine and happy.

Vorteile

The breadth of what it can do is amazing.

Nachteile

There are some limitations which we hope they will implement into the system.

There is so much that it can be overwhelming if you are not using it daily, but the support is generally very good.

It's limited in the integrations it has available to it.

In Betracht gezogene Alternativen

WeTravel

Gründe für den Wechsel zu Bókun

An agent said that they used Bokun and would prefer it if we were using it to streamline processes.

Vorteile

easy to manage and sync booking, i love how the agents are so fast respond

Nachteile

too many features, sometimes it gets complicated

Vorteile

The product list widget, that i can't someone and they can use all the products,

Nachteile

The CUSTOMER Services, everytime you write them: They say:"WE HAVE IMPLIMENTED YOUR FETURE REQUEST AND SOON WE WILL GIVE YOU ANSWER" After 6 months no answer.

Vorteile

Personalised customer service is impressive

Nachteile

UI/UX of the app could be better. Its a bit overwhelming at first.

Vorteile

Team was helpful as always. This is why I work with Bokun.

Nachteile

There is no such thing as not liking Bokun.

Vorteile

The customer service and the help center

Nachteile

Its not compatible with Safari, that makes me use another browser in a MAC, which is not very friendly with the rest of the apps in the computer

Vorteile

Very Good and Easy. Helpfullness for Tour Operator like me !

Nachteile

Can't use one Bokun for many Viator Account

Vorteile

Exposure increases and eases the reservation process.

Nachteile

The commission is kind of high and I really don't know if it's Bokun or Viator the one that determines it.

Vorteile

competitive price and versatility of functionality

Nachteile

N/A since i just started to deploy products

Vorteile

satisfait avec bokan je recommande le service et le suivi Agréable

Vorteile

Bokun is one of easiest to do your ads and sell your products,

Nachteile

The things i like about Bekun is the simplicity of their work

Vorteile

In the Icelandic tourism industry, in which I used to work for 5 years, Bókun seems to be insurmountable when it comes to booking activities related to a trip, be it individual or (small) group excursions. It is a wonderful attempt at pooling all operators into one platform.

Nachteile

Maintenance during business hours without any notification toward operators, resellers, and administrators.
Synchronisation issues between Bókun and operators on what is available and what is not (group size/vehicle capacity etc.) resulting in extremely iffy situations with clients as well as between operators and resellers.
Less enthusiastic customer support, available only during banking hours, definitely not on weekends.
No updates on changes regarding bookings in the system - unless one does everything in triples: updating Bókun, notifying the operator, wait for confirmatiom from operator, notify client.
Key-word search is quite cumbersome.
Software getting less and less user-friendly with every update.
Inability to edit certain aspects of bookings and the invoice, so one has to cancel everything, and re-book, while keeping their fingers crossed that the re-booking will work and no one will take the seats while Bókun is thinking its life through.

Vorteile

The possibility for resellers to gain access to your products.

Nachteile

Fairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due to this policy, and we are expecting to loose quite significant amounts due to all the covid 19 related cancellations. While we refund the customer, being an understanding company that treats our guests with respect and doesn't take money for a tour that the guest cannot attend due to the world being in a crisis, bokun still takes the fees leaving the tour operator not only without income but with the burden of having to pay a fee for a booking that was cancelled!! At the same time their marketing strategy is trying to make them seem understanding and helpful to its users. Pure hypocricy! After having used bokun for quite some time now we have decided to look for an alternative booking system with less technical issues, provided by a company that values its customers and treats them fairly.

Vorteile

Being a Tripadvisor company makes the integration with Viator good

Nachteile

It does not have a Package Creation Feature at all
Plenty of bugs and they don't even know when they will got them fixed
Backend seems from 15 years ago
The email options are a joke

Vorteile

So many functionalities and features that can cover the demands of tour operators and travel agencies. Pricing is is very fair compared to alternatives. You can even find partnerships within the software. An overall very nice booking software. Ended up using it after a long market research. And can say I'm satisfied.

Nachteile

Since bokun was recently buyed by tripadvisor I believe it hasn't "settled" to what viator wants to provide. Things have been fixed and I believe that there are plenty more that will be included by viator to make this booking software the top one. Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad? On the contrary this can be something really good making you feel safe being partners with one of the leading companies in the industry.

In Betracht gezogene Alternativen

PEAK 15 und FareHarbor

Warum Bókun gewählt wurde

Many more features. Bookworms is an overall good appointment booking system but when it comes to travel services bokun rocks!

Gründe für den Wechsel zu Bókun

Features, ease of use, pricing. Overall bokun felt that meets my business needs better than any other alywnr in the market.

Vorteile

It is easy to use if instructions are followed, Support Service is always there to help you or willing to get the work done for you, they are very courteous and attentive. Bokun has so many features to helping optimize Online Booking according to your customization. One gets so much for so low of charge. Helps a lot to interact and create partnerships with other users and companies from all over the world. Definitely 100% satisfied with Bokun.

Nachteile

I cannot think about anything that I like the least, perhaps at the start of becoming a new user I might had found it a little too much of information to learn, especially because it was also a new software and lots improvements were done to make it functional, but now it works flawless for me.

Vorteile

The look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.

Nachteile

One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)

Vorteile

When we decided for Bokun it was the mix of an online booking system for accommodation, activities plus the all Bokun Marketplace where you could connect with suppliers and vendors from all over the world and resell their products or have them resell yours.

Nachteile

It was rather complex to get acustomed with the product. Bokun is not a simple "plug & play" solution. You will have to own a good amount of time, dig in, get to know it and then strategically plan what you want to get out of the system and how, before doing it.
A clear con today is that Bokun no longer has a focus on the accommodation section, unfortunately. Because we were on it from the beginning we still have access to the tool, which is sadly our most important tool. But Bokun is no longer putting any effort into developing the accommodaton part.

Vorteile

The opportunity to get in touch with so many suppliers around the world. The function of the system to connect seller and supplier.

Nachteile

When the system forwards the booking confirmation to the supplier, the supplier doesn't receive the contact details of the customer.

Vorteile

Bokun's features keep getting better and better. With Bokun's new interface and booking widgets it's a much easier process for customers to book products. In fact, the number of clicks to make a booking has been reduced thanks to the new popup booking widget which also retains whatever has been added to the cart.

Nachteile

They are not many cons to using this free software - Apart from being able to have global questions which can be shared between products!

In Betracht gezogene Alternativen

Rezdy

Gründe für den Wechsel zu Bókun

Bokun offers a much easier solution to creating experiences and tours. This product is fool proof, and if you decide to come over from another platform - You'll be welcomed by the helpful staff!

Vorteile

The ease of use, the number of tour operators available through the platform, constant updates, and a solid customer support. Their UI is user friendly now that they remade most of it and is actually a massive upgrade from what it used to be.

Nachteile

Sometimes, they would break the API and not inform anyone about it, creating massive problems until fixed. They also had some cache issues with availability, but that has since been fixed.

In Betracht gezogene Alternativen

Rezdy

Gründe für den Wechsel zu Bókun

Ease of use, number of tours and operators in the system, and a generally user friendly interface.

Vorteile

The customer service! Very quick, very clear, very helpful for all kind of questions and problems.

Nachteile

For example it should be more easy to make bookings for travel agents or clients which are not in the marketplace. It is a bit complicated to first set them all up as affiliates or agents and then make the bookings for them. Imagine, often hotels or booking offices call in to make a booking and I have to be much quicker to put the booking in.
The software is therefore in my opinion too limited to the marketplace.

I usually use the booking desk to put new bookings in but unfortunately it does not safe the commission here. I have to put it in as discount after I finished the booking.

Vorteile

nothing in particular some parts are good others not so good. Nothing on the top of my head I can think of.

Nachteile

The API is often changed without letting us know.
That extras was changed so that each product has its own extra instead of many products can have the same extra. We rent out equipment in about billion tours, imagine if we need to change the picture of lets say the hiking shoes.

Vorteile

Great API connectivity with key partners to ensure that our reservation information is up-to-date and accurate. Easy to add schedules, make modifications and update as necessary.

Nachteile

Still missing important features with incoming bookings that are necessary for our work: notably we receive no information on the language of the activity of the reservation. We also cannot create one-off bookings/reservations of on request services; if we were able to create orders with one-time products/services instead of being restricted to selecting something form the catalogue, Bokun would satisfy all of our reservation needs.

In Betracht gezogene Alternativen

Rezdy

Gründe für den Wechsel zu Bókun

At the time, the size of Bokun corresponded with the size of our company, which was excellent as we were sure they would understand our specific needs and point of view when using the platform.

Vorteile

Easy to use, used to be great for small businesses.

Nachteile

We had some issues with customers paying on the mobile phone through stripe on Bokun and has now become unaffordable for small businesses.

Vorteile

Whatever we needed it to do, it did. Rare were the cases when we could not set up products as we wanted them and then the developers listened and made the options available. If you are looking for software to offer your tours or sell other companies' products, Bókun is the way to go.

Nachteile

Sometimes it had down time that lasted for longer periods of time.

In Betracht gezogene Alternativen

Rezdy

Gründe für den Wechsel zu Bókun

Because of the lower price and because they offered the largest number of activities in the countries we were interested in.

Vorteile

I am a sole proprietor operating food tour experiences. When I purchased Bokun they assigned a person to help me set up my site. That person would check back with me and any questions I had I would reach out to them. This allowed me to get up and going super quickly.

Nachteile

I still needed some help in getting it all set up so it's still a little bit more difficult than it should be. The only problems I had were when I would make changes that would throw the synchronization between the different OTA's out of whack and it wasn't immediately evident what it was that I did at the time. However, those are operator errors (my errors). Each time it happened, Bokun would help me out by letting me know exactly where those errors were made.

Vorteile

We have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!

Nachteile

There's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.

In Betracht gezogene Alternativen

Rezdy

Warum Bókun gewählt wurde

We needed added functionality.

Gründe für den Wechsel zu Bókun

Added functionality & a beautiful interface. PRICING also.

Vorteile

I joined Bokun when they got acquired by Tripadvisor. The small commission was at drove me in, but then I realized it was so much more. It was easy to use, easy to integrate on our website with the widgets and I even found a payment provider better than the one I was using that connected well with them. But I would say the best is their customer service. The whole team is just nice and I've met a few of them at Arival as well. I always tell people when they start using bokun on my team or other teams (to which I have recommended bokun to) - the chat is your best friend, backed by very good tutorials!

Nachteile

Initially, the fact that the bookings could not be seen in a calendar was a difficulty, but it has been fixed.

Vorteile

The redesigned user interface is great. It is now simpler to use and product management is much better than a few years back when I first used Bókun. I like the ease of finding historical bookings for customer service issues.

Nachteile

I used to like their pricing policy until they changed it recently. Now it became much more expensive than it ever was before (ever since there was a flat fee paid per account, thankfully that is no longer the case). In general, other than the price surge, I think it is still one of the best booking systems out there. There were some issues with availability and accessibility to service some time ago but less since they switched owners. I worked with a company that used Bókun's API to book tours and setting the API was a bit challenging due to their API documentation being a few iterations behind the actual code.

Vorteile

It is cheap and works very closely with Viator (TripAdvisor Experiences) and Expedia

Nachteile

The fact that it is owned by the biggest player, i.e. Tripadvisor. First of all it is a big advantage but at the same time a risk with regards to GetYourGuide (another very strong partner of mine). So I use two Reservatins System. I work with bokun and have Viator, Expedia, Musement, Holibob, TourHQ etc. connected and on the other side I use GYG directly.

Vorteile

The best part of bokun is the marketplace. It allow you to connect your business to thousands of businesses.

And, as far as I know, bokun has the biggest businesses pool. Because of this, if your priority is b2b, I think that this a great option.

Nachteile

At the time I was using it, customer support was the worst part of it. I think it was a new team, so they didn't knew the features and they seemed like bots because when you exposed a problem, they just searched for related articles and suggest you to read them.

Also, you just could talk to them via chat or email. And, since this is for business, I think that they should a phone support also.

The checkout widget that they provide to our customers is also very weak, compared to other solutions. It has spelling erros, because they do automatic translation and because they don't create a suggesting safe UX. Even after exposing some spelling errors on the widget, because they use automatic translations, they weren't willing to fix that.

Vorteile

Simple, streamlined booking widget (for your website) and easy-to-use property management dashboard

Nachteile

Doesn't provide sales spreadsheets with HST information (which I need for tax purposes in Canada)

Vorteile

Very good customer service. The live chat is efficient.

Nachteile

The availability syncronization with viator and trip advisor is not direct and changes take too long to reflect.

In Betracht gezogene Alternativen

Rezdy

Gründe für den Wechsel zu Bókun

Connection with Viator and Tripadvisor.

Vorteile

Nothing I don't like it at all. Horrible customer service to boot

Nachteile

The communication of talking to a person. First they will try and blame you then they don't explain why stuff happens a fact that makes it seem they could care less about you.

Vorteile

Customer service
Pricing
Constant development

Nachteile

Just need to add separate entry process for different segments

In Betracht gezogene Alternativen

TrekkSoft

Gründe für den Wechsel zu Bókun

Raw and fresh versus big market player

Vorteile

When Bokun launched, I loved the product. It was affordable, solid and easy to implement into my website. The worst is that they slowly because just another one of the bunch by suddenly increasing their transaction feed. Now they've just become a subscription service and they put you into their PRO plan knowing that few people check all their emails and this way they will charge you when their plans change in November. Now their pricing is no longer affordable and they no longer have any meaningful differentiation from the dozens of similar software out there.

Nachteile

Their sneaky practices, constantly changing their plans and charging you unexpectedly. One cannot trust that this software will not change their plans and policies several times in the span of a couple of years.

Vorteile

I like how the platform give both an option to buy the product now or just pay on the day.

Nachteile

It would probably how bookings are placed on the calender. I'd like it to show them by coming dates as the trend now is all new bookings will be displayed on top pushing old booking far below and it makes it a bit difficult to keep track.

In Betracht gezogene Alternativen

Rezdy

Gründe für den Wechsel zu Bókun

I choose bokun as this was the platform used by viator which is the main platform were working with and honestly it was a great choice as customer support was thorough and made everything so easy when it comes to bookings management.

Vorteile

I simply love Bokun booking system. It's simple to use, great possibilities, Sevice is great and they listem to their customers to improve the system

Nachteile

I did not find any bad sides of the software because the service team they quickly solve the few problems I had.