ConnectWise ScreenConnect – Bewertungsseite 3

Vorteile

I really enjoy having a toolbox full of things I regularly use that I can transfer to the client's computer with just a few clicks; I can install tools like Putty, IP Scanners, TreeSize, and more without having to download them from a web browser each time I need them.

I also enjoy how easy it is to upload/download files to/from a client computer as the situation dictates. Our other remote management software requires a roundabout way of doing this, but the capabilities are built right in for LabTech (ConnectWise).

Other useful abilities include the blocking client input or even their view, and being able to draw on the screen as well.

Nachteile

When using the Automate software to interface with a client computer instead of the remote access software, sending commands and/or pulling data is quite slow. Get ready to wait 1-3 minutes for each send/receive request to complete. Thankfully, with the addition of CMD/PowerShell capabilities within remote access app by using the "Background" profile, I don't find myself using these features very often. They are sometimes necessary when the remote access app is not working properly on the client's computer though.

Vorteile

Use this product for a few years. I had hosted on my own service and it was a lot of maintenance. The only problem was it was cheap.

Nachteile

It was hard to use and support. Found free software they did most of these things more consistently.

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Vorteile

ConnectWise Control is a fully featured remote support platform that does exactly what it says it will do "Remote Support That Just Works". Being cloud based, it allows support sessions to be started from anywhere that an internet connection exists.

I predominantly use Apple platforms, and I find the desktop and mobile applications work seamlessly when supporting Windows clients.

I particularly like the Support and Access features, the former being most suited to temporary support sessions, and the latter for effortless connection to clients on an ongoing as required basis. Access also allows client machine connections to be saved with Machine or user defined Specific value for machine name and additionally Organisation name, which simplifies the process of selecting the machine with the ability to save . A nifty feature built into Support allows for push installation of the Access agent, in the background, where ongoing support is deemed necessary. A handy Build Installer provides all possible machine connection build options.

Visual indicators show when Host and Client machines are connected to ConnectWise Control, which takes the guesswork out of knowing when your clients are online and have connected successfully.

Help and support features built right into the portal save time.

Another nifty feature is a visual record of clients running older versions of the support agent, complete with the ability to push the updated client out to affected machines.

Nachteile

A software agent needs to be installed on machines before support sessions can be established, and while the process is straight-forward, the need for users to click on the installer after it has downloaded is missed by some users.

I also find that when switching between my local desktop and the remote desktop, at times the remote machine responses are not as expected. I simply press the command key (Mac) while highlighting the remote machine and this usually overcomes the issue, or disconnect and reconnect the session.

Vorteile

We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.

Nachteile

When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.

Vorteile

As is usual with ConnectWise Control, the feature set for assisting our remote users seems unparalleled. Deployment of Access is as simple as MSI deployment and makes assisting our users faster and easier than with our previous solutions. The fact that much of the configuration (branding, client updating, etc.) can be done with plugins is also a huge improvement over the last time I used Control. It offers a lot of flexibility in configuration and makes what should be simple changes simple.

Nachteile

The biggest, glaring issue with ConnectWise Control is that it is impossible to secure a static IP address using their cloud service. Their "solution" to this problem is to *buy the significantly more expensive on-premise product*. There is an ongoing problem with Connectwise Control and our firewall software that requires us to make a configuration change to our firewall monthly (whenever our instance updates to a new major version). The easiest (and lets be honest, the most common solution) to a problem like this is to set a static IP for the service instead of relying on DNS (which does not work for us, since Control appears to make its DNS queries over SSL and our firewall can only see the IP traffic). We were told by support that we should just update our firewall every time our IP changes and that it's impossible for them to provide static IP addresses because of the way their AWS infrastructure has been architected. This is a huge oversight that I believe Connectwise absolutely needs to fix.

Vorteile

Control makes it easy to connect to our managed systems (via integration with CW Automate), as well as non-managed systems (through a web portal). As long as there is a decent network connection on the other end, we can connect reliably and take over the screen on the target workstation or server. There is also a "backstage mode" that we can utilize to check things out in a pinch, especially if the machine is already in use. The file transfer options are great and have been hugely beneficial. The ability to open a chat window and have a back and forth with the client is also really nice in certain circumstances where a phone call cannot occur.

Nachteile

The "backstage mode" is a little limited, but there is a newer version in development / testing so that should continue to be an issue. Connecting to a Mac can be a bit of an adventure, but it seems to be a little more on the Apple security side than any direct fault of CW Control.

Vorteile

The ability to drag-drop files directly to or from a session to your local machine make it extremely quick and easy to use, and was a key purchasing feature.

The cloud based option is extremely fast, with geo-location options for the nearest cloud location.

Unlike other similar solutions (which we used to own) you don't get ripped off with upgrade costs every time a new version comes out (which we did).

The huge amount of customisation is of great benefit as it allows us to brand the product to prevent customers feeling uncomfortable that it's a third-party product that may compromise their security.

The system also allows remote management of Android devices, which we use to work on tablets at some customers.

Nachteile

A peer-peer option would be nice for performance to local machines, but that's a minor thing.

The Android remote client can have issues synchronising the mouse pointer to the screen, but at least we can walk users through working on the device in real-time.

Other than that we haven't experienced any issues or found anything that makes us consider any other option.

Vorteile

We've hosted our on Control server and it is super easy to install and maintain.
Using the software to provide remote support has never failed because they provide multiple methods for creating connections for all operating systems.
The web interface provides basic information about the connected computer but you can download and install plugins to gather information about processes, services, events and software.
The screen snapshot is large enough to see if the computer is in use and small enough so you can't read what's on the screen.
Through the web interface you can customize a number of things like icons, labels and branding.
Through the server config files you can customize a number of other settings.
You can create temporary sessions just for one-time remote support or install the program for on-demand remote access.
On-demand remote access can be organized in session groups for easier management and security
Users can be created and assigned to specific session groups.
Access and commands can be audited.
While a session is connected a time line is kept to help troubleshoot connectivity issues.

Nachteile

The price to purchase screen connect was reasonable for a small business. When it was purchased by Connectwise the price to purchase it out right was quadruple the original price. If you have 100 plus machines to support then divided across the 100 machines is still cheaper than a comparable product. But if you only use it for temporary sessions it is hard to justify. However, Control is bundled with Connectwise Automate so you get Control for nearly nothing when subscribing to Automate.

Vorteile

It is always working. I have come to rely on this service. Setting up new workstations is a quick thing AND have the ability to support other workstations outside my network.

Nachteile

It MAY be a bit clunky or difficult to get add-ons to work

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Vorteile

I really like the ease with which I can connect with my customer's machines. Also, their command center at the top middle of the screen sometimes gets in the way but can be moved around. That Command center has some impressive tools in it, more than most, and they are very useful. From the Managed Toolbox that you can completely customize with your own tools to the help box which lets you do Google searches without leaving the application. The chat feature works as expected but could be improved. And it's affordable.

Nachteile

When you chat with a customer and sent the chat, it would be nice if the customer's chat window popped up on the customer's screen with your chat, instead of blinking on the Task Bar. I usually have to go to the customer's machine, click on the blinking ConnecWise Control icon to let the customer know that I have information or an answer for them.

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Vorteile

ConnectWise Control has a straight forward pricing model, works extremely well both for remote tech as well as customer. Extremely easy to start a session as well as access a running session. With the Access Sessions (always running) option, you can add all your managed computers and quickly remote in. This is one of the first to support all major operating systems, including Windows, Linux, Mac, Android and iOS. This gives quick and easy access to all types of remote computers, no longer do you need to support multiple remote access tools to support your customer base.

Nachteile

I only have two complaints, the pricing model although fair, can get out of control if you want to self host or if you need the higher tier plans. The auditing and reporting is something that has always been partially implemented and needs a good bit of work. Also the pricing model was recently changed to move some features to the higher priced tier, this brings consurn that this activity may continue forcing a high monthly rate to maintain the same feature set. Hopefully this isn't true.

Vorteile

Excellent user interface and easy to deploy to make remote troubleshooting easy

Nachteile

Costing can be little high to implement it for whole enterprise

In Betracht gezogene Alternativen

Vorteile

There are so many ways CW Control integrates with CW applications - Control can be used from within a ticket 2 different ways - both of which the sessions are attached to the ticket for ease of access to the recording. You can access Control from Automate, or from a web browser and a unique URL. If you need to see the actual environment/set up of the workstation area for additional troubleshooting, such as where a UPS is plugged in or what is plugged into the UPS, you can even start a Control session using the user's camera on their mobile phone! what will they come up with next?!

Nachteile

I honestly cannot say anything that I do not like about Control. CW is continually improving the product.

Vorteile

Easy to install.
Chat option can be initiated from customer side and appear to technician.
Doesn't consume Internet resources or computer hardware.
Stability and doesn't face problems.
Admin console can be adjusted as I wany.
Can create groups and add devices to different groups.

Nachteile

There is no chat sound...just a blue dot appear next to group and device.

Vorteile

The remote access tool is robust and easy to configure and use. The interface has so many tools that I haven't even had time to try all of them, but each one I've tried has provided excellent functionality. Having several different ways to get a remote customer connected has just been awesome. I love the customization with my company's information. It is very competitively-priced, and they have not raised the price very much (if at all) in the several years I've been using it.

Nachteile

I have had a few clients whose computers were so badly infected or corrupted that they couldn't get the software to install, but they could get Chrome Remote Desktop to install. I assume that the limited set of features in CRD and piggybacking on the Google Chrome installation that was already there helped in those situations. I think it has happened around five times in the hundreds of times I've tried to add a client in this way, so that's not a big problem.

Vorteile

This software is one of the most important tools I have in my toolbelt for quickly resolving issues. We have a few remote VPN sites and when an endpoint is having issues, it's so much more efficient to see the issue rather than have to decipher another persons interpretation of the issue.

Our sites are not very far apart - about 45 minutes from main office, but when we have an issue that hinders or stops our ability to server our customers that drive feels much longer. To reiterate, resolving issues quickly and efficiently is what I like most about ConnectWise Control. Downtime is costly.

Nachteile

Probably my least favorite thing is getting the session filters tweaked just right. Once you get the hang of the syntax it's really not bad, but there is a learning curve. Having your endpoints arranged into session groups is well worth the effort.

Oh, and the name needs to be shorter. It doesn't have to be ScreenConnect, but it needs to be that easy to say. Saying Control by itself sounds creepy, like Big Brother creepy. As an Admin I never say "I'm going to use Control to help you with that issue."

Vorteile

Help desk management, Remote access management

Nachteile

User interface needs to be improved and make its looks and feel more unique

Vorteile

How easy it is to access other computers using Connectwise. It's really nice to run PowerShell scripts on it remotely as well using #!PS command before it. You can also segment groups so other people can only see their specific employees. What is also nice is installing updates for Connectwise remotely by using the reinstall command.

Nachteile

It's a bit pricey compared to other alternatives that we looked at.

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Vorteile

Speed of remote control with no lag, almost the same as being in front of your pc.

Nachteile

Nothing. Product is great as is. No improvement is needed.

Vorteile

It is very good at job and project management. For jobs information is easily put in and can be escalated/passed to other employees in the company. The project management it can be used in conjunction with other PM software to ensure times are on track or if going over highlighted to management.

Nachteile

It is a little clunky, lots of clicking to get to between areas you are required to got. It can quite often take up time just to put time entries in. Some work on the GUI interface would not go amiss.

Vorteile

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Nachteile

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

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Vorteile

its ability to remotely connect really easy, this remote method works incredibly well.its fast too,unlike logmein or gotomeeting which can be very clunky and too busy with unnecessary controls. i love the feature of sending files and even folderswithout having to zip it.

Nachteile

i dont have any cons to report, all functionality seems to be spot on consistent with all of our workflows and seemlessly integrated with our work model.

Vorteile

ConnectWise Control was really the tool that helped me expand my skillset in Information Technology. It was the key factor in helping reduce the number of on-site visits needed by a technician. It was much easier and faster to be able to remote into a client PC and see the problem recreated, troubleshoot it and correct it in a few minutes, as opposed to driving 20-45 minutes away to do the same thing and then drive back. I enjoyed being able to use the many features included in this. Being able to send a reboot command, work in the background, block user input, and upload a pertinent fie to a client pc just made knocking tickets out in a timely manner a cinch. It also helped to know when a user was idle or gone for the day for those scheduled end of day tasks.

Nachteile

The transfer options of getting a file/folder were sometimes picky. It seemed that it would take longer to upload a file to a client's computer by using the search and open function than it would to just drag a file/folder from my personal desktop over to the window with the client's desktop. It was inconsistent, picky at times, and just wasted so much time. You never knew which method would work better. When your business has strict SLA's, this kind of thing can kill that AND your performance record. Imagine losing your job because you didn't hit your numbers waiting on software to work...or not?

Vorteile

Connectwise Control is an easy to use software that allows our company to provide remote access and remote support to our clients. The software was extremely easy to setup and configure and get running. Once it was set up and running it just works. It is the fastest remote access tool we have ever used. It connects to sessions in seconds, not minutes like some of the other remote access tools out there.

The layout of the software is great and make navigation for our techs and also the end-users simple. The built-in toolbox and remote file transfer also are dead simple to use and always work. It allows us to copy a file over to a desktop we are supporting, or to copy need diagnostic info back to our techs computers.

Control includes multiple options for 2-factor auth which is a must these days for tools like this.

Nachteile

The least liked portion of Control is that support is not always easy to get a hold of and sometimes does not always have the best solutions or fixes during the initial support engagement.

Vorteile

For the past 6 months or so the company i work for has switched to Connect Wise Control, we can connect to remote servers that are most of the time unattended without the need of a human being giving us access. Moreover Connect Wise Control has some of the best features; Remote Access, which lets me to access our clients' server anywhere, anytime, and any device, Remote Meetings, with Connect Wise Control i can create a meeting to invite attendees to talk about our company's software workflow, and so much more, and lastly, the security integrated with Connect Wise Control which i can added different levels of security to different users accessing our servers via Connect Wise Control. Also, regarding to security, the different levels of security that i can give are; Permission based, Consent based, open communication, and No Footprint, Mostly we use the Consent based permission where the user will log his or her name on accessing the servers.

Nachteile

I Have not come across any issues with Connect Wise Control since i started using in the past six months.

Vorteile

The best features are totally the remote support and ad-hoc session access that can be shared with multiple agents. I addition we lean heavily on the lightweight client for permanent access to servers over RDS.
Also ingrates well with Azure AD.

Nachteile

The worst part, which is minor is the amount of customisation and branding.

Vorteile

Price/value, Installs fast on my client's PCs, very configurable, works well with multiple monitors (now), faster than TeamViewer.

Nachteile

Oh, that easy... The chat window is the absolute worst!

First of all ... If you go look at my chat logs you will see that I use it all day long, A LOT! Probably 200 messages a day maybe more for 2 years!

I wrote that type of chat system in 2002 with visual basic. It is not object-oriented and barely HTML friendly. I suggest you embrace one of the chat libraries standards. so you don't have to roll your own.

NUMBER ONE COMPLAINT
It needs the ability to change my message after I have submitted it. It is so frustrating to accidentally misspell something and have no way of fixing it.

When copying a prior message (to refere to It) your font is WHITE therefore if I paste it back into the chat window it is still white. (white on white!) Hello... How did the testing team miss this!

It needs to remember my partial chat (un-submitted) message, even after losing connection and reconnecting or exiting and rerunning the app.

It needs a search feature. (I know your code is only buffering back a short distance back, but at least search with the current buffer!) I can always scroll back further and further to expand my search.

It needs to have a spell checker, (Or instantiate a COM Control of IE, Chrome and the spell checker will magically work!)

Vorteile

Ability to work from my home-office saving me travel time and expense. Ability to work on multiple clients simultaneously. Increased customer satisfaction by being able to respond to customer calls while they are on the phone and without the need for scheduling a site visit. Ability to host the server myself, providing me more value. Reasonable/flexible license pricing that fit my business model.

Nachteile

Security configuration a little cryptic. Ability to create a signed installer package from the guest page unclear. (Admittedly, i haven't called into tech support but scanned through the knowledge base for answers)

Vorteile

ConnectWise Control simply works as expected. There are very few issues with remote control access. The tools included with the software typically work without issue. Installation is quick and easy.

Nachteile

Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself. Fortunately, I have not needed to contact support often.

Vorteile

Connectwise Control is one of the easiest and fastest remote support tools I have used. It allows us as a team to provide on demand remote support to end users without having to have a agent installed on their computer. Works great for connecting to personal laptops and workstations. The agent is easy to install and the web interface is easy to navigate for end users. The options for sending a remote support agent to an end user include a link, an email, or a direct download package which is very helpful for getting end user's online.

The client itself is the fastest remote support tool I have used. Once the agent is installed, either a persistent agent, or for on demand support, connection time is usually less than a second. The client provides great options for display scaling, color depth, clipboard support, and a really useful file transfer tool and toolbox. We store our most used support applications in the toolbox that provides our technicians instant access to their most used tools.

Nachteile

The only part of the software we currently sometimes have issues with and like the least is the way that Control uses the display driver. This sometimes results in slow connections into servers with Matrox graphics cards and doesn't allow us to adjust the resolution of servers that are running without a monitor.

Vorteile

We find that it is much faster and far more convenient than typical RDP and other remote solutions that we have tried. Of the features we find to be the most useful is the file transfer feature (including the built-in toolbox), and the behind the scenes command prompt feature. We use the command prompt feature all the time as to not disturb the user while modifying the system. We support over 500 seats across 25+ customers at multiple sites and the software works great. We have the client installed on Windows, Linix, and Mac OS systems. We counton this software to avoid costly site visits, and it has never let us down.

Nachteile

There isn't much to negatively say about this software. We run this software on a self-hosted server rather than cloud hosted by the vendor. As such, we are responsible for updating on our own. We had run into a few hiccups in the past when upgrading the software on the server, however, even with the issues, support was able to help us remedy.

Vorteile

The ease of set up, price, LDAP intergration, RDM (Devolutions Remote Desktop Manager) integration, email notifications

Nachteile

The set up of email notifications can be a little difficult to master. Once mastered, it's quite simple.

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Vorteile

The quick ability for deployment. We needed an immediate solution when our company became remote during the pandemic and it's been a very beneficial tool.

Nachteile

The installation process is sometimes a little finicky. We've occasionally had some issues when the service decides to not boot correctly and we have to re-install.

Vorteile

ConnectWise Control is a great product for accessing my multiple computers from home, work, and anywhere I have an internet connection. I can even control a computer from my phone.
It makes helping my parents and tech support clients a breeze. It lessens the "what do you see?" questions I have to ask to try to visualize what is happening on their computer because I can see the screen.
The initial price may be high for some, but the annual cost to renew the license is very affordable.

Nachteile

Initial set up on a self-hosted system was a challenge, but I figured it out.
Getting a user to install the client app on their side can be a bit challenging even as I try to talk them through the procedure. Chrome browser does not like the web app because I am still trying to figure out the SSL.

Vorteile

The ConnectWise Control software allows our internal IT support to easily manage in house systems and Servers without requiring end user input. Our HelpDesk team uses ConnectWise Manage for our customers' systems and Control is a part of that software as well.

Nachteile

We have yet to find an issue or complaint with using this software. Initially, we had to manually update the clients when new versions came out but now that the updates are automatic the software functions to our complete satisfaction.

Vorteile

It is very easy to use. Very like to our customer. One-off the best future is it works on the client-side if the admin right is set and the user did not have the right to install any software. It is not needed to install any software.

Nachteile

One con is using this application on MAC PC. Required some experience to make some right for this software. Sometimes did not start in WIN PC.

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Vorteile

The implementation of ConnectWise combined with Azure Authention is very easily setup. Deployment of agents works out of the box.

Nachteile

The MSI installer can be a bit annoying to deploy over GPO with a gold image.

Vorteile

Setup and deployment takes about 5 minutes if you know what you are doing. Pick a subdomain, download the msi, deploy via gpo, intune, etc.

For guest support, send a quick email, they click a link and presto!

The remote command line has saved my butt more than a few times!!

Nachteile

The ONLY thing I have truly needed that isn't available is Remote File Transfer on the mobile apps. I have gotten to where I use the app almost 50% of the time

Vorteile

Remote worked ok most of the time, chat was fine.

Nachteile

support is chat and email only, if you have issues on the weekend, your down. They don't care if you are down and email you when they feel like it, extremely frustrating when you have over 300 nodes to support. Had to set up a free trial of another software just to help my clients while they "fixed" my issues.

Vorteile

Everything. I use Connectwise Control to remotely manage computers in a variety of locations across the company. I started out with a more popular and common brand of remote software and keeping it deployed, running, and configured correctly on over a dozen computers was nearly impossible. One of our security experts recommended Connectwise, and it was the perfect solution. I can see a snapshot of every computer in the company, connect to any of them instantly from one dashboard, and perform all sorts of operations. Deploying the client is as simple as emailing my managers a file and having them click on it, and I have never had issues with the clients once they are deployed. A fantastic remote system.

Nachteile

I would love to see further development on mobile control solutions. It exists now, I would just like to see it become even more robust.

Vorteile

Very easy to setup and use as well as deploying across many machines during a client onboarding. The application is lightweight that wouldn't impact the computers.

Nachteile

They have changed their pricing model to leverage per users since the acquisition from Connectwise. There are features to integrate with their other Connectwise products (Automate and Manage) but would be forced to transition from our legacy license that allows for x simultaneous sessions will all the features to a per technician model with features that are packaged which would end up being more expensive...
Would be nice if we can categorize in sub-folders or containers to better organize. Maybe a feature they may be working on.

Vorteile

Makes managing hundreds of endpoint clients much easier than ever before.
Interface is nice, as well as the ability to interact and send commands to machines.

Nachteile

We have been using this since it was Screenconnect way back before Connectwise purchased the product. the new subscription model is not super cost efficient, and they charge way more for a one time license than ever before.

Vorteile

Customized URL, Windows, and iOS compatible, easy to use console whereby you can send CTRL-ALT_Delete command and easy to switch and control multiple screens.

Nachteile

I would love to see it evolve and use WEBRTC technology in order for the end-user not to download the executable file.

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Vorteile

Widely accepted and used by a large base of IT Support

Nachteile

Yes, integration and support, also need for beginner setup and training via video training portal.
Found it unintuitive to integrate for the upfront cost.

Vorteile

Very easy to use and get connected to clients machines, especially setting up a new computer with a user whom I don't have a connection to.

Nachteile

The prices keep going UP, and sales teams can be very pushy with trying out other services than what you currently have.

Vorteile

Very easy to use. I really like the online landing page that I can send clients to and how I can generate a code for them or that they can make their own session. I like the cross platform compatibility and the reporting tools from within the software. Also like the build tool to create unattended access on machines that need it.

Software is very fast, I've rarely ever had an issue with speed. When I do, the issue is usually bandwidth related with the client on the other side of the connection which is clearly not something you guys can do something about.

I really like that the software is all cloud run though if you choose that route.

Nachteile

There are a couple of things I'd really like to change. I wish there was a standalone desktop client like teamviewer. I used that a lot and don't like to have to continue to navigate back to the online portal. I liked just keeping my desktop application open all day and referencing back to that when needed.

I wish the Mac interface was a little more built out as well. I am constantly amazed with the difference in the amount of tools available to the Windows client opposed to the mac. I understand that most computers being support are windows based, but still mac is very relevant with many clients I work with.

Also, the ability to customize the interface, while extensive, is not intuitive. It take a long time to locate the one item you are trying to change such as the logo in the top right corner and then requires a program like photoshop to design to specs required by software.

I wish there was a way to update the software / administer the software from the frontend portal instead of having to go to a different portal to update / make changes to billing information and such.

Vorteile

-Works very well.
-not resource heavy
-multi platform

Nachteile

-Nothing I can really think of.
-This is my go to application for rmm.

Vorteile

I can quickly audit events to find out who/what/where/when of remote access. I can view a timeline of device status/connectivity. The user experience is excellent. It allows copying and pasting into the session, file transfer, printer sharing, and multiple screens. You should get a demo. **even though my "con" section is long, they are by far less trouble than what the product does deliver on.**

Nachteile

I use the command line and PowerShell for some administrative tasks, but I don't install it on all machines so I rely on other management methods. It could use some more network monitoring functionality, if that is an intended feature of the product, but I think that is what ConnectWise Manage is for. The interface to configure some of the advanced features could use an overhaul because the buttons/controls do not draw on the screen very well. I wish changes to what functionality the users are allowed didn't reboot the instance of Control because it boots everyone off.

Vorteile

It works very well. It's deploys easily with our RMM software and is rock solid.

Nachteile

We can't get it to work with Apple products

Vorteile

The best thing about this software is ability to host it on your own server. You can add as many "access" machines as you would like if you buy the self hosted solution. It only took us a year away from LogMeIn after we bought this to have it pay for itself. You get 3 technician "user" licenses, that can have up to 10 concurrent sessions going each.

Nachteile

I would say that I dislike the Mac client the least. We have a few marketing individuals that may need to connect to a desktop from time to time for clients and it is a bit buggy, but still very usable.