ConnectWise ScreenConnect – Bewertungsseite 2

Vorteile

Ofrece un soporte remoto confiable y muy seguro, es perfecto para empresas de todos los tamaños. Me encanta lo fácil que es de usar gracias a su interfaz intuitiva, y las funciones completas como el acceso remoto, el uso compartido de pantalla y el chat en vivo hacen que resolver problemas a distancia sea muy fácil de realizar

Nachteile

Es importante tener en cuenta que el costo de la plataforma podría ser un poco elevado para ciertas empresas, ya que sus precios se adaptan al número de usuarios y las funciones que necesites utilizar

Vorteile

I feel that ConnectWise is very secure and I feel safe using this site to remote into our system. We have alot of sensitive data and I feel that it is very secure.

Nachteile

There are a lot of steps to go through before you are connected.

Vorteile

The ability to have an easy rollout, ease of use for engineers and end users (as a replacement for RDP).

Nachteile

There are instances where it can take a while for the device to show as online before you can reconnect

Vorteile

Simple end user experience. The process to gain access to remote support is quick and simple. Provides a free option for home users

Nachteile

Customer support takes long for feedback

Vorteile

Ease of use and setup. It works for what we need it to do, no issues for daily remote work.

Nachteile

Sometimes when users are not on a high speed connection it can be choppy, but most times works fine.

Vorteile

Many users have found the software intuitive and easy to navigate, making it simple to provide remote support to clients. Also, ConnectWise Control is known for its strong security features, including two-factor authentication, session recording, and permission-based access. This helps for external and internal security requirements.

Nachteile

The pricing model may not be suitable for smaller businesses or those with limited budgets. Security permissions are confusing but support are there to help with that.

Vorteile

We appreciate its user-friendliness and the fact that we were always able to get a prompt response from their helpful support team, suggesting options that would work best for us. ConnectWise is one of the best remote access solutions because of its encryption feature, which keeps our data safe while being transmitted and received via the platform.

Nachteile

The ConnectWise platform has provided us with far more advantages than drawbacks, but we have noticed that the mobile version is often much slower than the desktop version.

Vorteile

I can paste to the keyboard. I have access to the systems backend. The system lets me use powershell without being logged in.

Nachteile

The deploy tool does not work well. I can not set MFA easily for users. Setting up SSO is a challange.

Vorteile

ConnectWise is a feature-rich product built by IT people FOR IT people.

Nachteile

Basic support is good but any feature problems or requests have to "go to engineering" and can take months to years to get a resolution.

Vorteile

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

Nachteile

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

Vorteile

Makes things easier in working with co-workers or other businesses

Nachteile

Sometimes its a little finicky and I have trouble connecting the first time. It also asks me to verify my identity too often.

Vorteile

ConnectWise Control is useful software, It helps to guide other people, and it resolves many problems easily which looks very giant, It smooths the process of working and removes barriers to other cities and offices. It has uncountable benefits I really love to use it, Another app has bug issues but it has nothing.

Nachteile

ConnectWise Control has proper screen sharing and access tools, It increases the quality by giving its updates and customer support, The interface is clear and significant to understand, The one thing I just want is some free tools which are accessible.

Vorteile

soild and reliable remote support tool works well

Nachteile

no cons it is a soild and reliable remote support tool works well

Vorteile

The best feature I found from ScreenConnect was easily doing backstage where I could remotely shell into a computer to help run powershell commands to help maintain and monitor workstations.

Nachteile

The ConnectWise portal was difficult to navigate to find the latest updates for the tool.

Vorteile

I liked how quick and the different types of features offered.

Nachteile

There are times when it's slow to connect to the website.

Vorteile

ConnectWise Control is a seamless tool used for remote support. It allows IT support to connect to an end user device/Server without having to log the user or session out. meaning a user can report an issue and support personell can be on supporting in no time. There are also great file and clipboard sharing features. Along with unattended access to PowerShell and command line which can be useful for troubleshooting without impacting the users day.

Nachteile

ConnectWise Control is a brilliant tool for remote support, the issue I have is it can become a security risk given users machines can be accessed and remotely managed with no acceptance of session from the end user.

Vorteile

la possibilita di lavorare su i pc senza dover andare per forza dal cliente

Nachteile

Manca un controllo per la privacy servirebbe la possibilità di mettere una richiesta accesso prima di entrare.

Vorteile

I love this software for what it gives, function features such as hosting a meeting while supporting other agents.

Nachteile

It doesn't support all the languages and it only has chats and emails as it doesn't support phone engagement.

Vorteile

Great resource for remote access to users systems as well as backstage to make changes and adjust settings without the user being able to see them.

Nachteile

more scripting support would be apprecaited

Vorteile

semplicity and passthrough firewall. customer need only to download file and execute it.

Nachteile

there are any problem. the software updates regulary and has ever new features

Vorteile

It does the job as branded. This tools comes handy for MSP's

Nachteile

Price is bit on a higher side and customer service can be improved a bit.

Vorteile

ConnectWise Control is a great remote support tool that offers users a comprehensive suite of features. The platform is easy to use and the support team is always available to help with any issues. I have used it to help my customers troubleshoot their systems and to transfer files, and it worked perfectly every time. It is a reliable and secure platform that I would definitely recommend.

Nachteile

ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar with the software. Additionally, it lacks some advanced features that may be necessary for certain businesses.

Vorteile

I have used the product for multiple purposes like ticketing, remote service and patching. we good product.

Nachteile

Nothing much to specify in particular. It works fine.

Vorteile

Connectwise control is a good product, but there are better out there for the cost with more features.

Nachteile

Clunky, often disconnects and reconnects

Vorteile

I like how it gives different options of connecting such as directing the client to a website and entering a code or having the ability to email them a link with the code embedded so they only have to download the client.

Nachteile

It makes me sign in every time instead of having the option to SSO or remember me.

Vorteile

its user-friendly interface and wide range of features, including screen sharing, file transfer, and many more.

Nachteile

may be confusing for users who aren't familiar with remote support and access tools, and it may take a while to get used to all its features and functions.

Vorteile

Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin

Nachteile

the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting

In Betracht gezogene Alternativen

RemotePC, Splashtop und RealVNC Connect

Gründe für den Wechsel zu ConnectWise ScreenConnect

I chose it because of its rating, reviews as well as price. It is very competitive and affordable for me personally.

Vorteile

Good customer service. Easy to deploy. Supports different operating systems.

Nachteile

Many times had to re-install the agent due to connection issues. The agents would all of a sudden lose connection with the server.

Vorteile

I really like how both people have control of the session. It makes it really easy to work together. I used ConnectWise with my managed IT support company and without it we would not get nearly as much accomplished.

Nachteile

It defeats the purpose of giving control of your computer, but not being able to work simultaneously. I have dual monitors so I wish there was a way to split the control of the mouse/ computer.

Vorteile

We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform.

Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections.

Nachteile

The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though.

In Betracht gezogene Alternativen

Splashtop und AnyDesk

Warum ConnectWise ScreenConnect gewählt wurde

We initially reviewed our options as the price of our current platforms had recently increrased and after testing ConnectWise Control we were very impressed with its features and ease of use and decided to switch over.

Gründe für den Wechsel zu ConnectWise ScreenConnect

Pricing, Features and ease of use. Also we had situations where we had temporary team members that lacked Computer Skills and they were able to easily use ConnectWise Control without any issues.

Vorteile

The speed in which we can connect to our end users with Control is it's greatest strength. It is very lightweight and a joy to use.

Nachteile

The support can be a little on the slow side, if required. more often than not, the support team have to escalate and log a ticket, which takes a while t get a response.

In Betracht gezogene Alternativen

RealVNC Connect

Warum ConnectWise ScreenConnect gewählt wurde

TeamViewer renewal fees ,we found to be extremely high. Plus, ConnectWise control integrates with ConnectWise RMM, which we use daily.

Zuvor genutzte Software

RealVNC Connect

Gründe für den Wechsel zu ConnectWise ScreenConnect

ConnectWise control fits perfectly into ConnectWise RMM, which my team use to monitor our client computers.

Vorteile

The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access.

Nachteile

I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern.

In Betracht gezogene Alternativen

RemotePC, Splashtop, GoTo Meeting und RealVNC Connect

Warum ConnectWise ScreenConnect gewählt wurde

Our company utilized Logmein Rescue, not specifically Join.Me. The pricing was actually cheaper with Connectwise and the product was far superior at the time. I had a lot of experience with Connectwise and I was more effective with my personal version of it than our staff was with the Company product so we ended up making the switch.

Zuvor genutzte Software

GoTo Meeting

Gründe für den Wechsel zu ConnectWise ScreenConnect

I have used a lot of remote access software. When we finally decided on Connectwise it was between Teamviewer, LogMeIn, and Connectwise. We currently still utilize Remote Support/Bomgar for a few clients, and we have utilized RealVNC for some specific use cases within our client's networks. Splashtop I have used personally along with Teamviewer and RemotePC. I was able to integrate the Connectwise API to work with our internal support monitoring tool. This allowed a simplified remote launch experience from within our existing application.

Vorteile

Connectwise Control allows us to support our staff anywhere as long as they have an internet connection. It's easy to set up on-prem or you can use the cloud version. The agent is easy to install and can be done through InTune which is always a bonus. Updates are easily managed, it's fast and there are some great features such as being able to turn off the users input or blank their screen.

Nachteile

It is slightly more expensive than some of its competitors, but personally I believe it to be a superior product.

Vorteile

ConnectWise is constantly updating it's tool and providing new security releases which I can monitor. I am able to see system uptime before connecting and can preview user activity before I can connect. A very useful insight when working with difficult users.

Nachteile

I have had no success with auto-updates for my Mac computers. That said there are many vendors that don't even support a Mac deployment.

Vorteile

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Nachteile

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

Vorteile

I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line without connecting to the machine is very nice, for simple commands. Having the ability to set information about the machine connecting to divide them up into companies, device type and department is very handy to have. The ability to give users access on only one company and set specific permissions on that company is a great feature. There are several great features that are included on the standard package but if the Premium package was cheaper, we would probably go with that one due to the reporting features in it. One thing that isn't a paid for option but is very nice it the option to connect to iOS or Android devices, not as an access device where you have access all the time but under the support option.

Nachteile

The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup.

Vorteile

Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users.
- Includes chat messaging
- Includes options to view services, logs, and processes
- Allows technician to blackout monitor / block keyboard presses during session
- Allows for easy facilitation of temporary remote sessions by non-technical staff
- Easy facilitation to give "passes" (timed access) to end-users and technical support staff
- Allows for basic scripting options for alerting and webhooks
- 2FA Authentication enabled

Nachteile

- Difficult initially to setup department groups of computers,
- Not a lot of documentation on setting up webhook scripting,
- Database maintenance can be tedious
- Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech])
- Uses Java over HTML5 only.

In Betracht gezogene Alternativen

Zoho Desk

Warum ConnectWise ScreenConnect gewählt wurde

Connectwise offered superior features and a better implementation of remote control services vis-a-vis Java than older models like Kaseya which used and installed VNC on workstations.

Gründe für den Wechsel zu ConnectWise ScreenConnect

Connectwise's product is just enough what you need for facilitating remote sessions without much of the overhead of complicated help desk CRM setup. With Control, login, generate a link, open the link on the target PC, and the agent installed and registers easily. Agents (MSI) should also be available to deploy via Group Policy as well.

Vorteile

The software is fairly easy to use, intuitive and easy to deploy with the hosted option. The newer features to look up currently installed Software, the latest error logs and full specs with SN is used almost daily in our computer.
The notes feature can glitch from time to time, but is a great way to track notes on customers when I'm doing a large batch of updates. I use it to track updates I've started so when I come back to it I know exactly where I left off which isn't necessary for our internal documentation, but is a great note pad tool right in the program.
Along the same lines, we use the Notes feature to leave pertinent information for specific devices such as construction equipment computers that can not be turned off without notice and who exactly to contact with their name, numbers and email address to ensure employees have easy access to this NECESSARY information before accessing the computer remotely.

Nachteile

My least favorite problem with this software is the customer service. We came across a bug over the past few months and when we called in were basically told that the problem was essentially end user error, which is ironic since we've used the software going on 5 years now and we are extremely familiar with the ins and outs of both the software and basic troubleshooting since, ya know, that's our job... Technical support was down right rude when they weren't understanding the issue and when I finally talked to a senior technical engineer for ScreenConnect, I explained the problem and was given an answer of "I could see why this would be confusing to the last agent" but they agreed with me that there was no reason for the agent to be rude or dismissive just because he couldn't understand the abstract bug. We have yet to solve the bug, but I don't necessarily blame the Senior level Engineer, the bug is just very hard to reproduce.
The one other hugely important disappointment with this software is that it is not ACTUALLY HIPPA, the EMRA, ACA and Medicare compliant. We have talked with Senior Engineers and the sales team and while they boast about the software being HIPPA compliant, I asked a how exactly they comply with the basic requirements, non-negotiable terms, and when pressed, ScreenConnect doesn't actually have proper compliance. We have therefore not installed the software on any of our health care clients which wastes a lot of time.

In Betracht gezogene Alternativen

GoTo Meeting

Gründe für den Wechsel zu ConnectWise ScreenConnect

We chose ConnectWise because of price, expand-ability, the number of concurrent sessions per user you can have and past use at another company.

Vorteile

THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Nachteile

Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

In Betracht gezogene Alternativen

SysAid und SolarWinds Service Desk

Warum ConnectWise ScreenConnect gewählt wurde

ITS REPUTATION HAD AND THE SOFTWARE BECAME TO MUCH MAINTANENCE AND ALL THE ABOVE other products have a few controls to update and easy interface and are not seen as malicious software and less problematic they just work!

Gründe für den Wechsel zu ConnectWise ScreenConnect

CHEAP -- LIKE THE EASY SETUP OF MY DOMAIN AND THE SCREENCONNECT SUB DOMAIN -- appropaite licensing -- i was excited by the integrations - that was a let down i read a review i think about it at the standford University in the states -- the support team saying its all they need or very good. if you need my help or more answers feel free to call me 0499235506 AUSTRALIA ADAM

Vorteile

Compatibility, deployment (MSI package), and customization (can configure the server with addons, that in turn help you configure the client much faster than other solutions I've tried). AUTOMATIC NAME UPDATING. This was HUGE for me! This was the main reason I moved away from GoToAssist. I worked with GoToAssist support multiple times, but they couldn't help me get anything in place to do this. Essentially, if a PC name changed, the GoToAssist Server kept it's name listed as the "old name" - this lead to tremendous amounts of confusion for me and made it almost impossible to know which computers needed updating and which were already the correct name, simply connecting to support a user was an issue after just a few computer moves. Deploying software to 50-some machines might not be as large a task as other companies out there with 500+ machines, but as a one man shop, keeping those machines updated to ensure versions match, and names of the PC's are kept intact when users retire and new folks come on board is a HUGE time saver and stress relief after swapping to ConnectWise Control.

Nachteile

Poor screen scaling (when compared to a competitor like TeamViewer), slow multi-monitor (becomes a sluggish because it seems to want to stream all screens at once, even if only one is selected), and ambiguous information as to whether another third party who also uses the software has left theirs installed / potentially could cause exploitation and already causes confusion.

Scaling:
If I connect to a machine with no other users on it, I believe I should have the option (via the "join w/options" link, perhaps) to change the connection to match my resolution (similar to how Microsoft's own Remote Desktop or TeamViewer do)

Additionally, even if it's unable to match my connecting resolution, If the built-in scaling were better (I.E. - if there was a feature that introduced some good hardware accelerated anti-aliasing), the daily use of this software would be greatly improved.

Multi-Monitor Sluggish:
I've seen this with some other remote connection software - even the more legacy VNC protocol suffers from it, but it is avoidable because not all have this issue. I think the software needs to only stream updates to the primary selected monitor - or at least have an option to enable that, because delays become a huge problem when navigating things like complex databases or even simple excel sheets when there's a full-second delay. This does not happen on single monitor connections right now, it becomes noticable on dual-monitor, and on triple monitor it's very obvious.

Vorteile

I *used* to like the "Toolbox" till they broke it.
Ability to reboot computer and stay connected.
Screen drawing.. but that is bittersweet as the feature was VERY BADLY written. Whomever wrote, clearly did not use it to try and talk someone through something on their computer.
The ability to dynamically group computers by client and tags is AMAZING!!! I love that I can code searches for my groups.
Ability to rename computers.
See how long computers have been off-line
The plugin system that allows me to greatly enhance the way I interact with the interface.
Ability to create user accounts and control their security. (Still waiting for ability to limit how many connections they use)
The fact that I can run it off my own server is AWESOME!

Nachteile

I used to love that I could use the "Toolbox" to execute my tech tools while working on computers. Just pick it from the list... have it download to C:\SomeFolder and then open that folder and all the tools were there. I could clean viruses, restart the computer, go back and continue. That is no more though. After I bought the software they changed it. Now the tools download to the users "Documents" folder. The users get mad at me for digging through their "Docuemtns" folder to try and find "my folder" where the tools download too. It is hard to get to the folder. It is impossible to set exclusions on the virus shield because the folder name changes as it in the users profile. If they have bad internet or I leave a scanning tool running a long time, lose connection, the folder is removed and so are the tools. I have to start all over. This software SUCKS NOW! They completely changed it. The worst part is... they did not have too. They could have easily let it continue to work the way it was and given us some toggles and variables to control its behavior. Bad programming really. They say this app was written by techs for techs.. I think that may have been true once. Not any longer.

Lack of hotkeys... To move between screens and clear the screen drawing.
Inability to set the color of the screen drawing.
No button to set "Auto" sizing on the resolution.
"Acquire Lock" feature never seems to work.
I would list more but I am out of space.

Vorteile

I love how quickly I can navigate my inventory, how quickly machines show up once the agent is installed, how quickly a connection is established, and how robust the suite of tools are that I have to interact with the endpoint. File transfers are simple and intuitive (no digging around wondering where the file landed), and the connection doesn't take up a ton of bandwidth so even users in areas with poor internet can still get the help they need.

It's also extremely fast and easy to update the agent on the endpoints.

Nachteile

I can't RDP connect, only VNC. Sometimes it would be very helpful to connect to the machine without unlocking the screen to the end user. This seems like a basic feature that is standard on many other remote support tools but isn't built into Screen Connect. This is probably the most important feature request I have made.

I wish there was an option to make the chat more "attention-getting" as most users simply don't notice when I start chatting with them if they're not expecting it. I have to call the user to begin their support.

I haven't seen a remote lock (make the HDD inaccessible) or kill feature (wipe the drive after its been stolen and is unrecoverable). This would be a huge help as well.

There have been bugs with "Cloud Administrator" printers getting installed on endpoints that stay there after the connection closes. It's a bug from a previous build that hasn't fully been fixed yet.

Some of the vernacular isn't easily understood (for example, "End" removes the endpoint from the console instead of just ending a session that might be stuck open). If you read through the explanation that's included with each option, it becomes clear but it seems like a poor word choice.

Sometimes the connection gets finicky and takes a minute to reconnect if the user logs out of their windows profile. Thankfully the connection is maintained, but its a bit clunky.

Vorteile

Very reliable, The ability to preview desktops is a huge plus and adding 3rd party plug ins is wonderful.

Nachteile

Wish it had a roll out tool for installing on multiple computers. The platform does go down from time to time and you can self fix it by moving your system to a different location yourself. There are issues with the license counter and many times it says I am out of licenses and we are unable to use the product when we still have license available not being used. Two support requests tickets have been sent and they never respond. Support is a hit and miss. Email support and they will not reply or respond so it is useless , Chat support is hit or miss depending on who you get but if you get the right person it is great. Sales is very disappointing I have been using the product for over a year and so many times I tried to contact sales by email and phone about buying other products the sales reps will never call you back or respond so I gave up and went with another vendor. The sales rep I was working with that was amazing when I started with the Connectwise no longer works there so I am just left floating out here. When I had issues with my license it was a nightmare and ended up costing me a bunch of money to fix I have to repay for my subscription I was already paid for. I gave up trying to resolve the issue paying for something that I already paid because my company was down I needed the product working so we can support our customers. I still have a balance on my account due that I do not owe from that nightmare. Its a good product but there are serious back office issues.

Vorteile

We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast).

It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world.

Nachteile

There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them.

Vorteile

It's very convenient to be able to speak with our IT staff in real time, and the interface is so user-friendly. Characteristics of multipurposeness. It's a great option for anything from meetings to remote access to help desks to education and so much more. As a tool for establishing a remote desktop connection, ConnectWise Control excels.

Nachteile

It's possible to watch the screens of computers while they're in operation, without needing to connect to them. Better design for the dashboard is needed.

Vorteile

- Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Nachteile

- Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

In Betracht gezogene Alternativen

SolarWinds Service Desk, Kaseya VSA und RealVNC Connect

Warum ConnectWise ScreenConnect gewählt wurde

The price point was way better and the overall functionality was a huge selling point.

Gründe für den Wechsel zu ConnectWise ScreenConnect

Having used some of the other products as well as Control, made this decision very straightforward. The overall functionality of the product for the price was the biggest selling point. Management thought I was joking when I showed them the 3 year cost of the software vs. the cost of some of the others in the mix. The decision was made there and then. Rollout took less than 48 hours (using GPO) to get all endpoints and servers added to the brand new environment. 100% would recommend for anyone sitting on the fence. We are currently using the cloud version and have not been disappointed with this product.

Vorteile

I love the performance and quality of software customization allowed. I am able to tweak the software to wording, colors, and images allowing me to make the software more of my own. I like that there are multiple ways to connect to client computers from password, link, and unattended access to name a few options.

Nachteile

They were formerly ScreenConnect until they were bought out by Connectwise who after my most recent experience are a virus to software. Most of the contribution since the buyout is purely visual and makes it work better with other Connectwise software, effectively crippling any chance Control had of integrating with any other software or advancing features such as the chat window and info windows because they expect you to integrate with other Connectwise software.

Vorteile

It makes it simple to find solutions to problems fast and to collaborate on activities remotely. We are able to respond more quickly to the needs of our customers and satisfy all of their requirement’s thanks to ConnectWise Control. We are able to maintain complete command over everything, regardless of the conditions, thanks to ConnectWise Control. I really like the security protections that ConnectWise Control provides, especially the permission system, which enables us to more precisely control who has access to which devices. I appreciate that not only can we download applications and share files, but that this platform also makes it easier for us to converse fluidly while we are doing so.

Nachteile

ConnectWise Control is user-friendly, lightweight, and has a speedy installation process. We not experience issues with the most fundamental features of the system very infrequently, especially when the internet connection is robust.

Vorteile

The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some.
The added features are all cohesive and add to the experience of remotely assisting our customers.
This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control.

Nachteile

Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product!

Vorteile

What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.

Nachteile

I would just say allow the user to configure their settings to be the same each time they login a computer. Example, always activate remote printing, screen size/dual monitors or always number 1.

In Betracht gezogene Alternativen

Splashtop und GoTo Meeting

Warum ConnectWise ScreenConnect gewählt wurde

Cost was rising and not getting some of the features we were requesting.

Gründe für den Wechsel zu ConnectWise ScreenConnect

Did a trial and loved it!