Zoho Desk – Bewertungsseite 4

Vorteile

Clean interface, minimalista, easy to understand including to those who are not familiar with a management team platform.

Nachteile

sincerly I do not have anything to add for the moment, maybe in a short future.

In Betracht gezogene Alternativen

LiveAgent und Zendesk Suite

Gründe für den Wechsel zu Zoho Desk

As said before, because of its clean interface, minimalista dynamic and fast response.

Vorteile

Creating a team on zoho desk is very easy and admin on zoho desk has full control.

Nachteile

Zoho desk integrates with all zoho apps therefore after logging in is easy to use other apps.

Vorteile

I liked everything about Zoho Desk!!!!!!

Nachteile

I don't have a response to this question.

Vorteile

The ticketing management, Multi-channel support, automation and workflow, and knowledge base.

Nachteile

Reporting, customization, integrations and analytics

Vorteile

One of the things I liked most about Zoho Desk was its comprehensive and user-friendly interface. The software provided a well-organized and intuitive dashboard that made it easy to navigate and access various features. The ticket management system was particularly impressive, allowing efficient tracking, prioritization, and assignment of customer queries. The automation and workflow capabilities were also noteworthy, enabling streamlined processes and improving team productivity. Additionally, the integration with other Zoho applications and third-party tools added versatility and enhanced overall user experience.

Nachteile

One aspect I liked least was the limited customization options in terms of design and branding. The software offered some level of customization, but there were certain limitations in fully aligning the customer-facing interface with the company's branding guidelines. Having more flexibility in customizing the appearance of the help center, email templates, and customer portals would have been beneficial to create a more cohesive and branded customer experience.

Vorteile

The features that I used and liked the most are the remote access and call center telephony. The work well and are reliable.

Nachteile

I don't think there is anything that I don't like about Zoho Desk. It works well and is easy to navigate and use.

Vorteile

UI is easy to understand and user-friendly. Error free solution

Nachteile

the way we are creating the agents, it is not easy, not able to rectify the errors

Vorteile

Facile da utilizzare e gestire in tempo reale i ticket online per il supporto clienti

Nachteile

Poco personalizzabile e supporto al monitoraggio

Vorteile

Base de connaissances : Il offre la possibilité de créer une base de connaissances pour fournir aux clients des réponses aux questions fréquentes et des guides d'autosuffisance. Cela réduit la charge du service d'assistance en permettant aux clients de trouver des réponses par eux-mêmes.

Nachteile

Coûts supplémentaires pour certaines fonctionnalités : Bien que Zoho Desk propose différents plans d'abonnement, certaines fonctionnalités avancées peuvent être disponibles uniquement dans des plans plus coûteux. Par exemple, l'intégration avec d'autres produits Zoho ou des fonctionnalités de reporting avancées peuvent nécessiter une mise à niveau vers un plan supérieur.

Vorteile

l'équipe du support client est toujours disponible pour aider à mettre en œuvre les exigences liées au travail

Nachteile

Le plan tarifaire de doit être revu, pour les entreprises de taille moyenne, Zoho doit proposer des options de paiement flexibles

Vorteile

It is very simplify to use and work as a team. Zoho desk is available for all platform like social media, phone , live chat , email.

Nachteile

What i see over all is good but you need to update on daily basis for better experience of customers.

Vorteile

Pues la verdad se siente bien el interfaz bien uso

Nachteile

No encuentro mal funcionamiento es bueno

Vorteile

It is friendly to use us and integrates with Google accounts and also integrated with other services such as Zoho meeting and Zoho email

Nachteile

The trial is as good as paid except few features

Vorteile

This is the help desk I have ever used and it has done for me the greater work sincerely it integrates with Google Microsoft and other applications

Nachteile

Realistically the software is available whenever I need it and is one of the reliable soft areas when it comes to live chat

Vorteile

Software is easy to use, and the interface makes responding to tickets so fast

Nachteile

Pricing of the software is still expensive for me to use the solution

Vorteile

It integrates Zoho incorporation and user of friendly tickets are easy to create

Nachteile

I have used it for some time back but it only had Network challenges with the server.

Vorteile

It allows audio calls whereby I usually discusses issues with the customer.

Nachteile

Good information is delivered in the audio call and therefore no challenge

Vorteile

The sheer number of features and application that could be used together with Zoho is amazing. Without Zoho we needed to use a patchwork of mostly average SaaS products which were almost impossible to properly integrate with each other. Zoho solved that problem admirably

Nachteile

The application feels very slow to use. Due to this issue a lot of the more interesting features of the app remains unused. For example, most of my colleagues didn't know there was a chat functionality in the system as no one explored it too much

Vorteile

Features are fantastic, and new add ons are great.Easy to kick start with and notifications are very promptZoho support team is always ready to assist

Nachteile

Pricing is a bit way higher than what the software has to offer

Vorteile

zoho desk is so easy to use, I like the ability to manage clients using live chat, email, and phone features. its analytical reporting tools make good for use to generate statistics bases for management

Nachteile

zoho desk is hard for new users such as getting user permission, and user tiers, and still lacks option for alert of coming ticketing of issues

Vorteile

It's easy to use, has more features, is less complex unlike other apps and the pricing is far lower than others with great value.

Nachteile

It gives lots of value for the price. All great.

Vorteile

Zoho desk is a great alternative to current helpdesk softwares, because it is very simple to utilise on a day to day basis.

Nachteile

Absolutely nothing. I have no aspect of Zoho desk to dislike about. It is simply a great helpdesk tool.

Vorteile

Ticket management system it helps me a lot to manage all the tickets that come to our teams.

Nachteile

live chat, it doesnt help me much, it might be the customer side

Vorteile

Super fácil implementación, es una interface muy intuitiva, estéticamente simple y limpia. Por otro lado está en constante actualización y novedades con lo cual motiva a mantenerse al día con los nuevos componentes y soluciones

Nachteile

Echo en falta la posibilidad de módulos personalizados y módulo proveedores ya que permitirá vincular la incidencia al origen del manufacturera

In Betracht gezogene Alternativen

Zendesk Suite

Gründe für den Wechsel zu Zoho Desk

Mas económico, más intuitivo, buen soporte

Vorteile

Zoho Desk offers a wide range of features, including ticket management, multi-channel support, self-service portals, automation, SLA management, and reporting.

Nachteile

The free plan of Zoho Desk has certain limitations on customization options and features compared to the paid plans.

In Betracht gezogene Alternativen

Salesforce Sales Cloud und SurveyMonkey

Zuvor genutzte Software

Freshdesk, JIRA Service Management und Kayako

Vorteile

Zoho Desk seamlessly integrates with the rest of the Zoho ecosystem. It simplifies and speeds up our operations while giving us a complete picture of every client. It is also incredibly user-friendly, multilingual,  has fantastic customizable templates and is omnichannel.

Nachteile

limited integration with third-party apps outside the Zoho Suite

Vorteile

it is simple and very easy to use. It helps in online meetings and distributing work and managing project.

Nachteile

the price is litle bit higher for normal users.

Vorteile

Ce logiciel facilite la gestion des connaissances, le centre d'appel téléphonique, le système de billetterie informatique, le suivi de problème de même que la gestion des réclamations,par ailleurs il permet la gestion de projet en ligne ainsi que la gestion des projets d'entreprise.

Nachteile

Le logiciel ci ne révèle aucun inconvénients. Il ne révèle aucun souci aux utilisateurs. Je le recommande fortement aux utilisateurs.

Vorteile

I think the ticketing system is pretty good and smooth.

Nachteile

Lack of editing features for custom fields

Vorteile

Le logiciel zoho desk est très pour la gestion du service clientèle aux entreprises.

Nachteile

Son rapport prix est très intéressant que j'ai pas grand chose à dire.

Vorteile

it helps me simplify customer service operations, improve agent productivity, etc

Nachteile

the app is too expensive, if there was a package for young startups like us it will be very good

Vorteile

I love how easy it is to set up! Within minutes, I had my live chat widget up and running on our website, ready to tackle customer queries like a pro.

Nachteile

It'd be great if they could add a few more customization options for the chat widget's appearance

Vorteile

O Zoho Desk tem uma ótima interface, para abrir chamados para cliente e parceiros de negócios, sua interface é bem limpa e organizada.

Nachteile

As vezes o carregamento com o servidor é um pouco lento para abrir os chamados. Sua interface poderia ser mais limpa .

Vorteile

Ease of distribution. Patch availability

Nachteile

No cons at present, still learning the system

In Betracht gezogene Alternativen

NinjaOne

Gründe für den Wechsel zu Zoho Desk

Currently I was just looking for a patch manager. I like the thought that if we decide to expand to other support items, there are options without having to purchase from another company.

Vorteile

One of the biggest pros of using Zoho Desk is its ease of use. The software is straightforward and intuitive. They have an excellent customer support, which is crucial when dealing with technical issues. Another pro of using Zoho Desk is its customization options. The software allows me to customize various aspects, such as ticket fields, layouts, and workflows, to match my business requirements.

Nachteile

While the software offers excellent value for its price, the costs can add up, especially for small businesses. Another suggestion for Zoho Desk is to provide more comprehensive reporting options. The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance.

Vorteile

In order to improve support billing, we need to maintain tabs on tickets, have agents report how much time they spend on tickets, and monitor resource allocation on a per-client basis. We prefer using the social network aggregation tool to create support tickets. With the help of IA, we can now set up specialized divisions and generate tickets automatically.

Nachteile

Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify. No one here can confirm these parameters.

Vorteile

UI is very light and user friendly. There is virtually no training required for support Engineers

Nachteile

Most of the good features are in higher Triers.

Vorteile

integrated with zoho accounting with ease. simple to use and pretty responsive.

Nachteile

its good, not as powerful / customizable as Manage Engine Free

Vorteile

Easy to add tags, add filters, look at reports on how the team has been doing.

Nachteile

Search functionality can be better. It is hard to search for a particular date.

Vorteile

Zoho was pretty easy to setup and useable right away

Nachteile

Some features are not intuitive enough for our use.

Vorteile

I really love that it has live assistance.

Nachteile

There really wasn't much that I disliked.

Vorteile

The quickness and the promt notification and the features or the Zoho are easy to use

Nachteile

There is nothing to say about what I have not liked

Vorteile

It is an all in one ticketing tool which makes work easier.

Nachteile

No cons for me till now. Easy to navigate .

Vorteile

Zoho Desk shines as a communication and ticket management tool, streamlining interactions and ensuring each technical issue is addressed promptly and thoroughly.

Nachteile

Lack of user alerts for ticket handovers, and difficulty in sorting tickets by account.

Vorteile

Ce logiciel nous permet de faire des communications direct en ligne. Il nous permet aussi la bonne gestion des clients.

Nachteile

Ce logiciel n'a pas d'inconvénient, je le recommande massivement aux amis de l'utiliser car sa performance est adéquate.

Vorteile

try it and you will be surprised at how doing business and customer care will be easy and efficient.. especially if starting out.

Nachteile

takes a bit of time to navigate and know what you dont need while starting out

Vorteile

Ça donne une satisfaction inouïe quand c'est avec Zoho CRM. L'interface utilisateur est intuitive et les fonctionnalités d'automatisation sont puissantes.

Nachteile

Les notifications sont difficiles à utiliser.

Vorteile

Blueprint and workflow rules, they are very helpful to configure and control every step of our process

Nachteile

Price, is expensive. And others feature that we don't wanna keep for our agents.

Vorteile

It has features like filter, mark them open, hold or closed, it gives notification to the other party as well when it is closed or someone has replied.

Nachteile

I didn't find something like that as it has the relevant features.

Vorteile

Sign in and sign out is is user friendly

Nachteile

Document application and ease of use of it