Zoho Desk – Bewertungsseite 5

Vorteile

Uno de los puntos interesantes es la asignación de tickets Round-Robin, otro es que la curva de aprendizaje de Zoho Desk es relativamente sencilla, para tareas no complejas

Nachteile

en ocasiones he encontrado problemas de integración con Zoho CRM, aunque esto no es algo que suceda con frecuencia.

Vorteile

1. Easy to use interface and is very attractive too.2. One can customize in accordance to their need3. Helpdesk tool plays an important role in it as it allow to do marketing .

Nachteile

1. lack of user customization in entry level package which makes it lesser productive

Vorteile

I like Zoho Desk Because of this UI and theme which i download and Use it.But Zoho Desk is the Support team which is available 24/7 to help US

Nachteile

Sometime it will be takes some time to get back us so i would like to say that they have to improve there support work

Vorteile

J'aime bien ce logiciel , il m'aide beaucoup surtout pour la gestion de mes clients. Il est vraiment pratique.

Nachteile

Pour ma part je n'ai rien a dire , je le recommande vivement et a tous.

Vorteile

Software is very user friendly, dashboard for ticketings is very useful and on the top of that support from zoho is also very good and prompt.

Nachteile

Desktop application is not available and to get started with zoho desk need lot of modification in the computer system.

In Betracht gezogene Alternativen

Zendesk Suite

Warum Zoho Desk gewählt wurde

Zoho desk has multiple options and low cost of operation and aslo handles lot of tickets.

Zuvor genutzte Software

Freshdesk und Zendesk Suite

Vorteile

Having used Zoho Desk, I can say that it offers a comprehensive support system, including support ticketing, integrated telephone, chat, and a knowledge base. Its integration suite options are also impressive. The software itself is incredibly user-friendly, with a helpful dashboard for ticketing. On top of that, the support provided by Zoho is excellent and responsive and Its integration suite is impressive.

Nachteile

Nothing as such, canned responses would help make engagement faster and easier.

Vorteile

Permite a empresas gestionar y resolver de manera efectiva consultas de clientes, ofreciendo una amplia gama de herramientas para la gestión de solicitudes integrándose con otras herramientas disponibles en el mercado.

Nachteile

Si anteriormente se trabajó con otras herramientas, el adaptarse puede ser difícil para ciertos usuarios. Además , la aplicación no puede ser adaptada para empresas que requieren un alto nivel de seguridad y privacidad, debido que guardan los datos en la nube.

Vorteile

Ease of use and design. Implementation was easy and very efficient

Nachteile

Not much. Packaged deals could be better

Vorteile

It has transformed the working of our company as it helps in easy reminding of email replies.It has integrations with other zoho apps.It increases the level of customer service you can provide.It has better functionalities.

Nachteile

It sometimes has bugs and becomes difficult to integrate.In edit ticket option it becomes sometimes difficult to search contacts.It can be more user friendly and things will become more easy to navigate

Vorteile

Yes, it is very easy to use and userfrindly.

Nachteile

Its all good to use and very much helpfull

Vorteile

This app is super easy to use. You can use it for customer management. This app is helpful if you are running a small business and wants to track online orders. Customer support is incredible good

Nachteile

Sometimes this app lags. May be i have a weak internet connection

Vorteile

Great and easy to use. Customers are very happy with support.

Nachteile

Better CRM integration needed. Would be better with advanced lookups.

Vorteile

It is very user friendly app. Easy to use .

Vorteile

Zoho desk is very easy to use, the accessibility is top notch. Zoho desk makes accessing clients history very easy.

Nachteile

integrating Zoho desk with other apps can be very frustrating and difficult to achieve.

Vorteile

Customizable workflows, easy to use user interface, ticket management and automation. Also supports multiple channels of customer support.

Nachteile

Limited analytics provided for reporting.

Vorteile

It's easy to navigate and user friendly.

Nachteile

Honestly I didn't like when they were down and didn't let others know.

Vorteile

La interfaz es umuy amigable, con alta disponibilidad y capacidad de personalizacion.

Nachteile

Es un producto elevado en costo lo que limita a las empresas a su adquiscion

Vorteile

Modules and features like ticketing, database share, alerts, follow up, assign ticket and many more features

Nachteile

Pricing can be competitive and notification should be able to customize. Apart from that I'm aware of but will be looking to add.

Vorteile

The work with the tickets. And I like the clarity of the user interface.

Nachteile

We haven't encountered any problems with the app yet.

Vorteile

This program is full of features in terms of user interface, sending and receiving reports, easy to use, it can be dealt with automatically, rely on it on a daily basis to communicate with departments within the company, and notifications within the program appear clearly

Nachteile

No, the program is full of advantages that make its weaknesses non-existent. The integration with your existing business also does not have any problems

Vorteile

Desk has a user-friendly interface, making it easy for both agents and administrators to navigate.It offers support for multiple communication channels, including email, phone, social media, and more, allowing businesses to manage customer interactions from a centralized platform.It offers a variety of customization options, allowing businesses to tailor the platform to their specific needs.It offers automation features that help businesses save time and streamline their customer service processes.It provides detailed analytics and reports, allowing businesses to track and analyze their customer service performance.

Nachteile

Zoho Desk offers limited integrations with other software and tools, which can be a drawback for businesses that rely on multiple platforms.Some users have reported that Zoho Desk lacks some of the more advanced features offered by other customer service software platforms.The mobile app does not offer as many customization options as the desktop version, which may be a drawback for businesses that rely heavily on mobile devices.While Zoho Desk offers a free version, businesses that require more advanced features may find the pricing to be on the higher side compared to some other customer service software options.

Vorteile

The easy set up and user friendly UI.And the call management, data tracking

Nachteile

The cost is high compared to other software available in the market

Vorteile

The call tracking management feature is awesome. Now I can track all inbound and outbound calls easily. It helps to track actual conversations between agents and clients.

Nachteile

Most of the features of Zoho Desk are good, but sometimes I faced some issues in the integration process. But I would recommend it from my side to use it.

Vorteile

What I like the most about this software is how this "separate realm" allows us as an organization to stay organized, communicate well, and even provide better customer service by allowing us to stay on top of our priorities as they merge with our customers' issues.

Nachteile

The layout and navigation is what I liked the least. I feel like it could be easier to navigate and more appealing to the user. I believe it to be pretty plane and not very innate to how we'd regularly work our way through a website/software.

Vorteile

The unified platform of Zoho Desk is one of its best features. It gives me a single view of all customer interactions across channels like email, phone, chat, social media, and forums. This assists me with keeping steady over all client requests and guarantees that no client demand goes ignored.The ability to customize Zoho Desk is yet another great feature. I have been able to tailor the platform to our particular business requirements thanks to the capability to modify things like renaming tabs, adding new departments, and customizing email templates.

Nachteile

Although Zoho Desk offers a streamlined ticket management system, I've noticed that some tickets are lost or closed too quickly. This can impede the resolution of customer issues and frustrate both customers and service representatives.The reporting capabilities of Zoho Desk are yet another area for development. Although the platform offers scheduled and custom reports, I've found that the dashboard's reporting capabilities can be limited. Despite these drawbacks, I have found Zoho Desk to be an overall useful customer service management tool.

In Betracht gezogene Alternativen

Freshdesk und Zendesk Suite

Gründe für den Wechsel zu Zoho Desk

Zoho Desk has several advantages over its competitors in the help desk software market. Firstly, Zoho Desk seamlessly integrates with other Zoho products, such as Zoho CRM, Zoho SalesIQ, and Zoho Projects. This makes it easier for businesses to have a comprehensive solution that streamlines their sales, marketing, and support operations.Another advantage of Zoho Desk is its affordable pricing. Zoho Desk offers a range of pricing plans that are affordable and scalable for businesses of all sizes. In fact, its pricing is often more competitive than other help desk software solutions in the market, making it an excellent value for businesses looking to streamline their customer support operations.

Vorteile

Zoho Desk Review is a very significant tool and has shown the HRMS system a new direction. There are many useful features of this software, like making the application remotely accessible, helping to solve the customer query through real-time customer chat, providing knowledge management, and more.

Nachteile

Zoho Desk has lots of advantages but at the same time it also has some disadvantages like the tool becomes a little expensive for small/mid-sized organizations.

Vorteile

It allows you to build an exper system which can be used as a self serve by the users. Performance will shoot up. Build workflows to suit the requirement

Nachteile

Pricing is a -ve point. Can be eased to make customer happy.

Vorteile

The reporting feature is very good. Similarly, the ability to create custom "views" in our module log gave us greater insight into key data stored in Zoho Desk. Integration with other Zoho applications is critical for us, and Zoho Desk acts as a hub for project tracking, communication and task tracking for our team. Most, if not all other Zoho applications are natively integrated with Zoho Desk. Zoho Desk is highly customizable. Zoho Desk is a must-have for anyone using the rest of the Zoho Desk platform. In addition, it acts as a tightly integrated hub with other Zoho applications. Making it the only Zoho application where our project users can log in to check emails, tasks, deal status, etc. on a daily basis. As administrators, it is critical that we optimize the way we configure Zoho Desk to provide the most useful information to our users while requiring the least amount of data entry from them.

Nachteile

Honestly, I can't say anything negative about Zoho Desk. One last thing to add is that Zoho Desk has so many features that it is difficult to configure each one to optimize our team's success. It is important to use the features that best reflect our company's internal processes. Integrate with Zoho Social or other social networking tools. This may be due to my lack of effort to make better use of this existing functionality. I would say some UI improvements, although this feature works with the upcoming canvas generator.

Vorteile

¡Zoho Desk es la bomba! Es una plataforma de soporte al cliente super completa que tiene de todo lo que necesitas. La interfaz es fácil de usar y la personalización es genial, así que puedes adaptarlo a tus necesidades. Además, las integraciones con otras herramientas son una bendición, así que puedes tener todo en un solo lugar. La función de gestión de correo electrónico es una maravilla, ¡no tienes que preocuparte por perder un correo electrónico de un cliente nunca más!

Nachteile

Puede ser un poco difícil de navegar para los nuevos usuarios al principio.

Vorteile

La facilidad de uso y su fácil integración a los canales de comunicación

Nachteile

Que necesito a un partner Zoho para implementarlo al tener tantísimas funciones, pero merece la pena contactar con un partner premium y no perder el tiempo en la implementación

In Betracht gezogene Alternativen

Zendesk Suite

Warum Zoho Desk gewählt wurde

Por precio y por la suite de zoho tan grande que me permite interconectar toda la empresa

Zuvor genutzte Software

Freshdesk

Gründe für den Wechsel zu Zoho Desk

Por precio y por zoho one que tiene 50 aplicaciones en una

Vorteile

I liked Overall performance of the software

Nachteile

Just nothing yet,

Vorteile

The best bit about the software is that my team enjoy using it. It's user friendly, and visually appealing. The setup was also very pain free. Couple hours and we were ready to go.

Nachteile

We miss the FAQ's section of our previous helpdesk supplier. This is so handy and is really something that needs adding to Zoho.

In Betracht gezogene Alternativen

Zendesk Suite

Warum Zoho Desk gewählt wurde

Our contract had expired with our previous provider, and we felt we wanted a fresher change.

Zuvor genutzte Software

Freshdesk, NinjaOne und Zendesk Suite

Gründe für den Wechsel zu Zoho Desk

The price was a deciding factor, and the support offered.

Vorteile

There is no Work area application for Zoho Work area, a vital missing element. The alternate route symbol for Late things might have been set better, perhaps in the top header menu rather than in the footer. The footer menu should be more noticeable, as it is unrecognizable on more modest size screens.

Nachteile

The easy to use android and IOS applications are one of the most outstanding elements of Zoho Work area, which I like the most. Different highlights which I likewise respect are-It furnishes a basic gadget code with a couple of snaps once you choose to coordinate it with your site or application; you can undoubtedly follow your tickets in general and specialists from the dashboard interface; you can embed labels with each pass to bunch them into explicit classifications for examination and investigating.

In Betracht gezogene Alternativen

Bitrix24

Gründe für den Wechsel zu Zoho Desk

We were at that point involving Zoho for their salesIQ so we know its a strong stage. I was dazzled with the combination to our exisiting frameworks ( I have right now sent it on a test site, hoping to go live presently)The tagging framework is fantastic and permits a decent level of customisation. There is additionally less time engaged with going live rather than similar frameworks presented by Engagebay or utilizing power computerize on Office.The CRM abilities are the ideal good to beat all for us, yet we haven't utilized this capability a lot as of now.The folks additionally have great instructional exercises accessible, which responded to a large portion of my inquiries, so I have not needed to connect with help (yet).

Vorteile

We were looking for a ticketing solution that could help us manage customer enquiries, document and collaborate communication, as well as track and resolve customer issues. Zoho Desk is the perfect solution for our customer success team. It's integration with other Zoho products such as Contacts and Calendar, has really streamlined how we interact with our customers. Zoho Desk has a huge list of features, making it very configurable to our specific business needs. The price is very competitive, making it an excellent value.

Nachteile

It can be frustrating when we can't find the right functionality or how to implement it, so it would be helpful if advanced features were more accessible or if there were tips on how to use them. However, sometimes companies choose to only make these available at higher pricing tiers.

In Betracht gezogene Alternativen

Salesforce Service Cloud, Freshdesk und Zendesk Suite

Gründe für den Wechsel zu Zoho Desk

I chose Zoho desk over these alternative products because it has all the features a user needs to create a ticketing system, organize and prioritize service tickets, easily track all tasks, create tickets, and respond to them fast. Zoho Desk is flexible, user-friendly, and efficiently tracks customers' history of support tickets. Zoho Desk supports various integrations, such as Jira Software, Google Workspace, Trello, Zoho CRM, Microsoft Teams, Zapier, Zoho Assist, Zoho Sales, and Slack.

Vorteile

Zoho Desk offers a range of tools to make sure that customer success rates are high. Their self service options are empowering and wouldn't be possible without their awesome ticketing tools which allow for agents to identify regular questions and support individual customers in a per-user tailored way. Being able to receive tickets in many different ways is also a great feature enabling customers to contact us in many different ways and always get the same level of support from the same great knowledgeable team. The ability to send branded emails directly from Zoho Desk with correct SPF records to keep the email safe is also a great feature that I couldn't be without.

Nachteile

Unfortunately the creation and customisation of the help desk and the posts within it come across as difficult to create and maintain even from the perspective of someone working in computer software. It is unclear what features are available for this and how they should be used to create a perfect self-service help desk to enable customers to get help immediately and free up time for agents to answer more complex and user specific problems.

In Betracht gezogene Alternativen

Freshdesk, HubSpot CRM und Zendesk Suite

Gründe für den Wechsel zu Zoho Desk

I was already a Zoho Mail user and it made sense to me to try to use all tools by the same company to keep everything more simple and make connecting two tools easier. This also meant less account creations and such.

Vorteile

The initial setup wizard worked smoothly. Navigation through the configuration menus is simple and intuitive. The customer access portal home page is in place and ready for further customization of content. A clean design that displays the functions that are needed at this time.

Nachteile

The initial 14-day trial period is fine for "getting started", but trying to juggle a new set of desktop services and day-to-day work seems to work against the clock. A 30 to 45-day trial period would be excellent, as it allows you to become so familiar with the software that you are more willing to use it.

In Betracht gezogene Alternativen

Zendesk Suite

Warum Zoho Desk gewählt wurde

We are creating the first in-house service solution for the company. Having a managed solution to handle requests that other team members can monitor and resolve is much better than trying to handle email support requests that sit in an inbox with many other unrelated emails.

Zuvor genutzte Software

Freshdesk

Gründe für den Wechsel zu Zoho Desk

We are a growing company and we need to track our issues not only by the customer but also by specific serial number. We had a very rudimentary system to do this, but our size is pushing us to modernize to stay on top of everything. This system should help us.

Vorteile

Currently, we're using the Zoho Desk application to aid our customers and foster deeper connections between our products and services. And in this way, we can speed up the resolution of any issues or complaints our users may have inside the service.

Nachteile

If we were using an issue tracking application, the ability to drag and drop items across categories would be really helpful. To my knowledge, the ability to receive and transmit voice memos has also been introduced. What you propose is novel in the extreme.

Vorteile

Zoho Desk enables us to efficiently provide support services to our customers, no matter how many products we offer so that we ensure that our customers get a unique experience and provide them with complete transparency through which they can follow up on their requests at all stages. I love the fact that automation with Zoho Desk enables us to provide optimal support to our customers, as we are able to create tickets and distribute them automatically to the appropriate departments to respond to them. I also like how Zoho Desk can be customized to receive calls, emails, SMS, and also through social media, and how the autoresponder can be customized to answer and direct customers and also provide them with a reference number for their ticket so they can follow it. The logs provided by Zoho Desk provide a complete summary of all inquiries received from customers and their times, so we can know their status and also measure the speed of response through them. I also like the fact that Zoho Desk enables us to identify shortcomings in our answering services so that we can make improvements to them. The control panel provides us with sufficient information for each member of the team, including tickets that he must answer, and through chatting, he can ask for help from colleagues, as well as communicate with the customer to request any inquiries.

Nachteile

I think that Zoho Desk, despite the great services it helps us with, needs more improvements, as well as more automation of functions, so that we can better control the service robot, so that it can provide more services to customers so that it shortens their time, and the alert system must be improved so that It sends alerts according to the priority or importance of the request.

Vorteile

I appreciate the ease of use and ease of setting up operations in Zoho Desk, as it makes everything go smoothly and the staff can also be in harmony with each other when performing jobs. I love the design of the customer portal, where you find all the information, as well as requests and pending tasks, as well as the dates required to be completed with it. I also love the communication channels that Zoho Desk provides, which keeps the work team connected at all times and under all circumstances. I also like the capabilities that Zoho Desk provides, which also enables customers to easily know the status of their orders, which enhances customer confidence in the organization in general.

Nachteile

It is not a lot of negative or complicated matters, as it is easy to enable all members of the work team to use it optimally. I really appreciate the very helpful support provided by the Zoho Desk team as well as their regular email guides, which have been instrumental in simplifying things and making the best use of the system.

Vorteile

Things which I like most about ZohonDesk are as such:-

1) Inexpensive
2) Easy to customize, manage and use.
3) User firendly UI.
4) one of the best in the industry.
5) Variety of Functions and customizations available.
6) Easily integrate with multi-channel for collecting tickets.

Even more..

Nachteile

Things which I like least about Zoho Desk are:-

1) Speed at which it works

and apart from point 1, there is nothing else which I like least about zoho desk.

Vorteile

1. It automates important sales operations
2. Gives access to important data in real-time
3. Makes use of max social media
4. It integrates with google apps
5. Supports maximum operating systems

Nachteile

Zoho requires a lot of customization to start with
Sometimes I feel there is limited customer support

Vorteile

Zoho Desk application provides a handy experience wherein it helps generate a unique URL to share with the client for Audio/video call, which ultimately helps deal with the customer quickly and helps enhance their knowledge, resolving their problems efficiently.
Further, considering the pandemic, the application has helped reach customers and give them a personalized experience. Also, it helped our organization in selling products remotely.

Nachteile

I have faced connection problems a few times, and the applications lag sometimes. Further, the price for this application is a bit high compared to other applications in the market.

Vorteile

We have used this software for customer support and services and its first time we were using such software to analyze customer behaviors based on specific metrics. Zoho desk made it easy for us to deploy a top notch customer support system. We have went through many applications but the thing we liked most about zoho desk was that this looks like standalone app.

Startups who are trying to manage a team of customer support can go for free version and get a hand on it.

Nachteile

Scaling is little bit complicated when you upgrade from free version to the other pricing plan also some modules would have room for improvements and can be able to increase efficiency.

In Betracht gezogene Alternativen

tawk.to und Freshdesk

Gründe für den Wechsel zu Zoho Desk

Pricing is the foremost option. We have chosen zoho desk because its free plan is much feature filled compared to others.

Vorteile

The most valuable feature for me is the ability to create different tickets for customer's requests. After delegates the ticket to the specific team I am sure the customer will be served in high quality... The custom dashboard gives me the all information I need to make better decisions and to take any action if there is any significant problem.

Nachteile

I would like to have an opportunity to make more customization to web forms in the same way as Zoho CRM.

Vorteile

It helps manage and track operational activities by assigning Tickets and maintaining a smooth and even workflow that ultimately helps maintain a steady workflow and swift response.

Nachteile

Sometimes it is very slow and appears a bit clumsy. The view can be improved.

Vorteile

Magnificent Software. Simplicity is under the most favorable conditions . The effortlessness to designing the product. Awesome method for working at the interface. Following of the ticket and the acceleration framework enables the organization to track and deal with the client issues on time .

Zoho Desk is a help work area stage that enables organizations to convey top quality client support to their customers with instruments that expansion operator profitability and examination and reports that empower supervisors to discover enter issues in specialist exhibitions so they can enhance their administration also settle on keen business choices. Clients can likewise profit by Zoho Desk as the product enables them to discover convenient and important help without going too far.

With Zoho Desk, organizations furnish their help groups with the best devices, various help channels, and assignment computerization so they can convey brisk and responsive help to their customers. This assistance work area stage assembles representatives from different divisions and engage them to give their clients an extremely brought together client benefit involvement.

This administration totally supplanted the method of association with email, telephone calls, visits, informal communication stages on a solitary stage. This totally disentangles the way toward getting a demand for client bolster, due to this we have turned out to be speedier to serve our clients. What's more, clients can gather tickets in their local dialects, since such an open door is available. Incorporation Zoho Desk with Zoho CRM was a standout amongst other things that we finished for the current year. Reconciliation was speedy and effortlessly. Two administrations are just made for each other and have great reconciliation. The help group is basically incredible. Much obliged to all the folks who helped us with incorporation and did everything in the most brief conceivable time. Coincidentally, they are neighborly and active - it's pleasant to manage the expert.

Nachteile

Being quite a while client ,I haven't had any genuine doubts with Zoho Desk. Still couple of isssues are here . Ticket can't be copied, dynamic fields are not made yet so you can not discrete or shroud fields relying upon the specialist/ticket needs.

We have not exactly made sense of how to sort everything like we were in our old framework. It is awesome to rearrange arranging capacities to evacuate spam. It would likewise be decent if the designers included programmed arranging of spam. A few associates grumbled that the interpretation into different dialects isn't great. We utilize the English form, so we don't have such issues.

There are a couple of things around detailing that still need taking a shot at, my primary complain being 'business hours'. You can set up business hours (the long periods of the day/week you're open as a business) anyway when you attempt and report in view of this control, it doesn't work… So we have a report for normal and aggregate reaction times however it incorporates over-night and end of the week's into these numbers influencing it to seem as though we are extremely moderate at reacting!

Vorteile

Zoho Desk is a great tool for both work and personal use since it allows us to carry out different actions such as sending emails, sending text messages, making live chats, and making calls to our clients, among others. In addition, this tool is one of the most used in my industry since it has greatly benefited us with its ease of use and the variety of options it contains.

Nachteile

This tool offers several options for its use and the way it can work is amazing. However, what I don't like about this tool is that it is somewhat expensive and has competition with other software.

Vorteile

It is a turn-key solution to monitor your business and share knowledge. Its great.

Nachteile

Facing a bit of a problem with text editing when using Bold option as it is not working.

Vorteile

Zoho Desk has a long list of functions that can be tailored depending on the company. It is a great tool for growing companies.

Nachteile

I sometimes face some lag in the application apart from it is great.

Vorteile

Setup is very much easy. We have customised the login panle and other features as per our requirement. We offer 24x7 remote support and fault ticketing for our customer. Zoho Desk made it possible.

Nachteile

Reporting section is not very much organized. Zoho should work out for reporting section.