Sprout Social – Bewertungsseite 6

Vorteile

I love the software. I found it to be intuitive and easy to use.

Nachteile

My point of contact sent me threatening, rude and unnecessary emails while I was in the hospital. I voided my contract before it became effective. Had it not been for this representative I would still be a Sprout Social customer.

In Betracht gezogene Alternativen

Loomly

Warum Sprout Social gewählt wurde

I thought Sprout Social would be a better fit. I am going back to Hootsuite.

Gründe für den Wechsel zu Sprout Social

The simplicity of the interface.

Vorteile

I like Sprout Social as much as any other social media planning. It’s easy to use, it shows me how my monthly social media looks and how it’s planned and I get reports from it. It does it’s job well and it hasn’t really let me down.

Nachteile

I’ve noticed when I’m looking at my social media calendar for an account that it will glitch if I look at what’s planned for a day. If I just looked at what was being posted on Tuesday then click on Wednesday it’ll show Tuesday’s posts until I click out and click on it again. Nothing major but it can definitely mess a planner up when they’re trying to plan out for a month or two.

Vorteile

Sprout makes it easy to pre-plan social posts. It takes a lot of pressure off of the hands of media managers. No more setting reminders through the day.

Nachteile

I wish the analytics features were a little bit more extensive. So far, the tools are helpful, but limited. I can do the same thing in the native app. (twitter/FB/insta, etc)

Vorteile

I love the reporting that Sprout Social offers. As a social media marketer being able to accurately track what's working and what isn't is the name of the game. The scheduling tool is also great. I love the ability to duplicate past messages that performed well so seamlessly with the "send message again" functionality

Nachteile

There isn't a place to view your profile on the actual dashboard. The sent messages report in the analytics section shows what messages you have posted to various profiles but is cumbersome to get to. Makes double checking how a particular post you sent earlier that day is doing slightly more work than other tools like Hootsuite where you can easily access the content you've posted.

Vorteile

The reporting is nice, and the ability to schedule all platforms in one place.

Nachteile

It was glitchy for us (continually disconnecting accounts), support was not very helpful, became not worth the price.

Vorteile

I appreciate the ease of use for new and seasoned users alike. The analytics are helpful, too.

Nachteile

The pricing - you can get the same level of access and features for less with other less clean options.

Vorteile

The built in CRM is useful for collaboration. I like that you can easily set permission levels and roles. The analytics are in depth and the mobile apps work well.

Nachteile

Sprout Social is expensive compared to other social media management tools. The scheduling tool feels a bit limited and I wish it could be more specific between weekday and weekends.

Vorteile

The interface is easy to work with and has a good flow, there is always amazing customer service whenever I need it. The publishing tool is developing over time and I like that the software is always developing and staying ahead in the industry, developing new features to make our job as social media managers eaiser. I also love all the additional written materials and webinars.

Nachteile

Sometimes it can be a bit slow to load and bugs do happen from time to time, but that's expected and they are always fixed in a timely manner.

Vorteile

I like how the platform identifies the best times to post to each platform's audience on a particular day. This gives our content the highest chance of receiving the most engagement and reach. There is also an option to post the same post on multiple days which is nice when you are promoting an event or product.

Nachteile

I don't like the overall set up on how to set up your approval groups for content. It is very confusing and misleading. Before they updated the app, you were able to just click on the names of those who need to approve it.

Vorteile

The look and feel of the desktop site is great, very easy to navigate. I switched to Sprout from Hootsuite for the analytics; they don't have more access to insights than other tools, but the reports are much better than most other tools. There is excellent support, issues can be resolved in minutes! They follow up IT tickets very quickly too, you aren't left hanging. Literally the best service I've ever had!

Nachteile

They lack some of the functions of other tools like Hootsuite, but are catching up, like the recently added video and multiple images upload. The mobile app is very clumsy. The layout is overcomplicated/crowded and often bugs out (on multiple devices), either when trying to scroll to the sections of tabs/sections (too many!), or when sending a photo to Instagram/Twitter to publish. If you restart the app it works fine, it's just annoying.

Vorteile

I like the data that goes behind the scheduling. It is helpful to see the dashboard and see the analytics of who has interacted with what and what time is best to post.

Nachteile

Figuring out how to schedule posts can be complicated at first. There is always an alert that something is wrong. It can also be complicated to delete posts.

Vorteile

Makes scheduling social posts out for several clients a cinch and you can easily see all your posts scheduled in a great calendar view. Easily track and monitor comments and engagement. Also gives great back end analytics on things like best time to posts, most engaged with content, etc.

Nachteile

Drafts don't save. You can't tag users or companies in posts and you can only post one image to Instagram at a time. Price can be a deterrent for smaller businesses or agencies.

Vorteile

Sprout makes organizing customer inquiries easier and I relied very heavily on queuing upcoming social posts, especially for Twitter where no such functionality existed in the platform.

Nachteile

It's a little light on practical features in exchange for a lot of bells and whistles I never used. Still, hard to beat for the price.

Vorteile

When you work in Social Media, there are so many things to take care of- coordination and user understanding shouldn't be the most difficult part. Sprout Social takes the intensity out of monitoring all accounts and helps make data clear and understandable.

Nachteile

Really nothing- from Data + analytics to customer support, Sprout does a great job of being an all in one user platform.

Vorteile

Sprout Social compiles all the readily-available data from your social profiles into simple, easy-to-use categories. These include top followers, a publishing calendar, and more.

Nachteile

However, as noted previously, most of the data displayed in Sprout Social is available using other services that are free online. For example, seeing people who don't follow you back, your top followers, and scheduling social media posts are all possible to do without using the tool. On top of that, some features are noticeably missing. There is no robust analytics page, and it's not possible to find the followers with the highest engagement. In other words, features are scarce. On the other hand, pricing is competitive when compared to similar services such as coSchedule. Ultimately, the value is dependent on what type of agency or company is using it.

Vorteile

Its features in 2017. Back then it had innovative features, but not today. They are available for free.

Nachteile

Functionality. It is not worth the money.

Vorteile

Easy to use. Saves time. Good value for the money. I will just say that there are more cons than pros. However, the pros outweigh the cons. As long as I am only using the software and not dealing with the people on the phones everything is fine.

Nachteile

Customer service people are rude, ignorant and not knowledgeable about the products. I have tried to upgrade packages and features multiple times and just give up because the people answering the phone have no idea what is going on. Then I get kicked around to a handful of different people who all claim to be my account manager. Then they pass the buck and on and on. As a result, I have decided not to upgrade or add to our current plan on multiple occasions.

Vorteile

It is an easy and simple platform where you can schedule all your post for months out and not have to worry about it later. It take the pain out of having to do it daily and on each individual platform.

Nachteile

What I like least is that you can only have one feed view, which is twitter. I would be nice if we could have a feed view of both the business pages for Facebook and LinkedIn. That way we can have an idea of what's going on, on all social platforms on one pane of glass.

Vorteile

Quick to learn, easy to use.
Complete social management solution.
Stable, not many technical issues.
Fast, responsive support team.
Great mobile app for when you're not at your computer.
Single stream inbox makes monitoring easier.
Tasks and approval workflows for collaboration across the team are very helpful.

Nachteile

We'd love to customize reporting by having the ability to mix and match different modules.
More search functionality in the calendar and asset manager would be helpful.

Vorteile

Ease of reporting - very intuitive to use the software. Reports are clean and provide actual useful data.

Nachteile

The 'sent' messages do not provide the best screenshots - a bit difficult to read or get full information without clicking down. Would like more options to sort top posts. Would like listening to be included vs. an add-on expense.

Vorteile

Sprout is an absolute necessity when managing multiple brands in multiple states with multiple social media platforms. Without Sprout, the shear amount of time needs to tend to social would be crushing. Sprout Social makes it super easy to schedule posts, modify them and look into advanced metrics.

Nachteile

The core features of Sprout Social are easy enough to learn. The advanced features definitely take some time but are well worth the effort. It is both ready out of the box and a learning curve which may turn off some users.

Vorteile

The ease of scheduling posts and the post calendar. It helps to keep all of us on the team aware of what's going on.

Nachteile

Every so often it seems to drop one of my accounts (Twitter, Facebook, LinkedIn) but doesn't alert me until the post has failed.

Vorteile

I find the usability and functionality to be an improvement over its closest competitor. I like the navigation and reporting features and find it to be easy to get up to speed on using it.

Nachteile

I am daunted by the changes that some of the social media platforms have implemented and the workarounds Sprout has come up with to address this. Unfortunately, and I believe not at all their fault, this means having to sign in to manually post anything with more than one image and with video. My customer service rep knew less about the product than I did, so that was a bit frustrating and put us a few days behind on our efforts.

Vorteile

I like the multi client and multi channel monitoring and posting.

Nachteile

There were times when the auto publisher does not work.

Vorteile

I really liked the analytics that were provided by Sprout. Social media competitive reports were generated weekly to track growth.

Nachteile

It was a little pricey for the services i was using it for.

Vorteile

the task option in inbox and
the tagging options
the facebook report shows impressions and also love the grouping of competitor reporting for instagram and Facebook.
love that you can select more than one date for scheduling a single post.

Nachteile

that the messages are not grouped in conversation. its confusing.
that i cannot download reports for tags. That the twitter and instagram reporting is not so in depth. that i cant answer instagram private messages or see them from sprout.

you cant schedule a post with more than one image either, each photo goes through as a separate post on Facebook and Twitter. you cant schedule a photo post with a link either, it ignores the photo and uses the link.

Vorteile

First of all, I am absolutely loving the almost full-feature free trial they offer, unlike other SNS tools which I also tried with. The dashboard is great, UI and UX has met my expectations, a couple of new BETA features. The influencer and keyword search tool is something extra useful.The analytics is exactly what I was looking for. The support is helpful and I would definitely recommend it to any company with more than 1 team member for social marketing department.

Nachteile

I wish there is a personal plan for a smaller social media team. It is not practical for individual to pay for an enterprise pricing.

Vorteile

User-friendly, clean platform, integrations are good, definite time-saver. I would recommend this software if you're an agency managing 5 or more clients.

Nachteile

The reporting - I check it against GA, and it's off. I don't find it's comparing apples to apples, so I tend to not use it. It's too bad because the graphs are excellent visuals. But the data is questionable.

Vorteile

Through Sprout, HR department have easy job to monitor and manage every employee. This is very useful especially now during Pandemic for work from home set up.

Nachteile

I'm not sure with any least appreciation with this tool. What I look here only me as employee and user of this tool.

Vorteile

I love that I can schedule posts ahead of time for multiple platforms

Nachteile

I wish I could schedule reels and stories for IG

Vorteile

I've yet to find another social service with the functionality that Sprout has. We do client work, and it allows us to easily track each client individually. Reports are clear and the task function makes it easy to delegate work.

Nachteile

I wish the reporting had more options to year changes year over year.

Vorteile

As a social media manager, this tool is a MUST! It's perfect for keeping track of growth and stats for all social media channels. This tool is great for any kind of account. I use this for both small and big accounts!

Nachteile

Depending on the size of you account... it can get VERY expensive! Their customer service is slow with responding and their dashboard is a little hard to navigate.

Vorteile

Eas of scheduling posts, discovery features...very easy to listen to what people are saying about brand.

Nachteile

Facebook's TOS seems to make it hard for tools to take a deep dive into Facebook discovery. Would like to see more of that.

Vorteile

Excellent customer service, they reply very quickly. We use the tool to keep track of who our clients are and take notes on each so every one is on the same page when speaking to our clients. Very easy to use.

Nachteile

I haven't gotten around to using all the features yet

Vorteile

It helped us (everyone involved in our social media team) stay on the same page and keep organized. It was nice that we could post on various networks through one platform.

Nachteile

Nothing really, we just happened to stop using it.

Vorteile

Sprout Social is the best tool for the social media management, and analytics as comparison to others.

Nachteile

It's the complete tool we have ever used. We liked the software a lot. It the best with quick analytics, and automations.

In Betracht gezogene Alternativen

Zoho Social und SocialPilot

Warum Sprout Social gewählt wurde

It's the best tool we have ever used as comparison to others.

Zuvor genutzte Software

SocialPilot und Hootsuite

Gründe für den Wechsel zu Sprout Social

We have selected Sprout Social as comparison to others because we have have a great experience from it customer service, and we lot the functions and the deliverability.

Vorteile

It has a great design, friendly interface and it is easy to learn how to use it. It is wonderful to be able to schedule the publication of the content on different platforms from Sprout Social. You can also obtain data and KPI, as well as you can do audience research, all with the same software. Also depending on the plan you can manage several profiles of social networks and monitor them from the same user.

Nachteile

It's a bit expensive for small businesses or people who want to manage their networks. It is designed for solid companies with different work teams. Also, functionally speaking, it is not very comfortable to work with Instagram, I feel that as the platform is more robust and efficient for certain social networks to the detriment of other.

Vorteile

I love the scheduling feature. I use it daily and it's a lifesaver.

Nachteile

Instagram posts require manual posting. You can schedule posts but then you still have to go into the Sprout Social and Instagram apps and post it.

Vorteile

versatile social media marketing tool. Enjoy the ability to analyse all content and social media engagement.

Nachteile

Price could be improved, the capabilities are useful, but for small businesses that rely on marketing automation this truly breaks the bank

Vorteile

LOVE that it is super easy to use, and that I can see ALL of our clients in one place, on one calendar. Really like the "drafts" feature too!

Nachteile

Not too much to complain about, really like that there are different ways of viewing the content that we upload each month

Vorteile

Everything is all on one place so I don't need to use more than one platform to schedule posts for my clients.

Nachteile

There is a limited number of Emojis and I can't figure out why you don't have all of them. I also don't love how your graphs and charts are not exportable. When I report on competitive performance against my clients competitor profiles I have to screen grab the charts and I don't have the ability to customize them to fit our clients reporting deck. In my opinion, that data should be accessible so that I can format it to fid my needs. I also wish in the reports for competitive you had a way to rank posts by total engagements. Not just by comments, likes, or reactions. More measurement tools would be nice.

Vorteile

I had a chance to use this software for free trial period alongwith various other tools to analyze which one is best suited for my agency. To my suprise, this tool has turned out to be good for scheduling and generating reports monthly. Also, the paid features are pretty good.

Nachteile

Two things which I wish can be resolved or find alternative to.

1. If instagram can be integrated somehow. currently the app gives you a reminder for your insta post and it doesn't post directly.

2. Costs can be worked seeing there are lot of cheaper tools in the market.

Vorteile

I like being able to quickly glance at my social activity without having to load up each individual websites and open up multiple screens

Nachteile

The aggregate feed screen is not very good, it's cluttered and action buttons are not very intuitive.

Vorteile

Great interface! It's really easy to use. It's great for managing multiple channels and even multiple accounts. The analytics are really easy to understand, I definitely prefer them to other tools I've used (like Hootsuite).

Nachteile

It's not cheap, but you get what you pay for. At the end of the day the analytics and ease of use are what's most important to me.

Vorteile

The ease of use and multiple functions are the biggest plus to Sprout. I've worked with other management platforms whose layout just didn't make sense as the purpose of social changed. Sprout adapts quickly in comparison to their competitors. It's easy to use so even people who aren't social-first team members catch on quickly.

Nachteile

There seems to be a reoccurring bug where the number of items in the inbox don't match the total number of messages left displayed. This can definitely be annoying at times, but happens rarely and the support team is always happy to reset on my behalf.

Vorteile

Simple interface
Powerful features. Workflow, users, tasks

Nachteile

Might be a little light for larger teams in terms of user management or workflow.

Vorteile

UI and UX are excellent, very easy to use and without unnecessary add-ons, very clean look. Usability after the queries are built is huge and the possibility to answer to clients directly through the platform makes it an excellent tool.

Nachteile

Creation of the advanced query, I think it needs to be less complicated and should allow more complex query creation. When updating a query, this creates a new query and removes all the filters we requested previously, such as back data.
Not fully integrated with Simply Measured, which makes us have to use two platforms to complete our work.

Vorteile

The guidance the platform offers for each channel, helping to select the right time, word length, keywords, etc. to ensure your post is best suited for each channel. The calendar is crucial and the color coding and ease to drag things around makes it simple to maintain.

Nachteile

It would be nice if one "post" could be tailored to each channel and scheduled for each channel without having to duplicate and update for each channel.

Vorteile

So easy to use and the inbox was a lifesaver for making sure I responded in a timely message to all incoming messages. IT really makes it easy to be responsive and keep an eye on the conversation around your brand.

Nachteile

So pricey, it keeps me from being able to refer smaller clients to it. Also, the chrome extension used to be a bit weird and would bounce me out of the web version if I was using the chrome extension at the same time. kind of annoying but not a deal breaker.

Vorteile

The best part about this Sprout Social application is that it gives you all the features you need to handle various​ social media channels.

Nachteile

I need more user​ for the same price, that the only dislike I have​ with this application.