Sprout Social

Vorteile

It's stood the test of time. Overall I like the smart inbox, reporting, and scheduling options.

Nachteile

The interactivity/messaging collaboration between teammates. I feel like it could improve.

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Vorteile

The reports and UI are what I like the most.

Nachteile

We were priced out of the service. We like it but can't afford it.

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Vorteile

There really wasn't much to like. I was told to test this on behalf of a client, and I will be recommending future clients to pass on them. It's much harder to use than HootSuite and Buffer for managing social media. Then when it comes to social listening, it's very complex and not very helpful once it's setup properly either.

Nachteile

They're trying to be an everything platform, and they're not especially great at anything. They're not the best at managing multiple channels or social listening. It's also expensive for being average at both of those core things.

Vorteile

They are relatively easy to use with some handy in built reports

Nachteile

Cut back support staff - got rid of our account manager and AU support teams, without telling us
Auto renew annual contracts and despite us trying to contact our rep to review our needs and being ghosted, they refused to revisit this
They are no longer leaders in the space, look at the newer options - they offer better features and value for dollars

Vorteile

The scheduling tools are very easy to use in the publishing area and the ability to use Groups is a nice touch.

Nachteile

Very expensive with other products on the market.

Vorteile

The pros? I suppose the posting workflow is good, as good as other platforms that are 10% of the cost. A lot of the “features” that I was promised when they locked me into a year contract with high pressure sales ended up being features that either don’t work very well or are actually kept behind massive pay walls. You’ll have to remortgage your house to get the full functionality out of Sprout.

Nachteile

Where do I even start. 1. To send approval requests to clients, you have to add them as an additional user… EVERY SINGLE additional user is a $499 PER MONTH. I was promised that external approved were free, so sending approval requests to clients would not cost extra, they never mentioned that you’re only allowed 3 external approved for THE ENTIRE ACCOUNT. They pressured me into signing a contract and sold me a bunch of lies.

I don’t even find the platform very intuitive. Not only that I find the features are lackluster, I have used other platforms that are a fraction of the cost with a more intuitive UI and pretty much the same features.

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Vorteile

Robust features, easy to use, extensive reporting

Nachteile

Price is really getting high, especially when you don't use all of the features

Vorteile

Literally the only social media tool you need.

Nachteile

cost can be a little expensive, but once you use it, the value is there.

Vorteile

I love the ability to have unlimited # of accounts along with the competition reports and AI integration.

Nachteile

I don’t love the cost but find it semi reasonable for the features.

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Vorteile

Their listening functionality allows users to track the conversations around campaigns.

Nachteile

Compared to other social media tools such as Echobox, it does not have a dynamic AI-powered scheduling deck.

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Vorteile

Allows us to collaborate across our team with members in different locations. Love the notifications and ability to respond directly to social posts within the app. The ability to email posts to certain non-users helps, and being able to tag content types makes organization easy. The including reporting is robust and provides enough information across multiple platforms to make good decisions. The single inbox is ideal and is the reason we continue to use the platform. It's great to know if something was handled and by which user and the sense of accomplishment is there once you clear your inbox.

Nachteile

The listening tools are a separate cost and for our brands becomes too expensive to commit to. Which it had more feature built in like other platforms to scour and collect keyword mentions across other platforms (not just social).

Vorteile

It is simple and at the same time do really good when it comes to social media monitoring & analysis. It is by far one of the best tool that I have used.

Nachteile

It is a bit expensive compares to the same products available in market.

Vorteile

I inherited his from a client and use it solely for them. It is simple for me to use on their behalf.

Nachteile

It is very expensive compared to the other Social Media management tools I use for clients

Vorteile

Loved this tool, very easy to use and great insights into our socials performance

Nachteile

The support wasn't as helpful, and the cost for more than one user was more expensive than you would htink

Vorteile

The most robust and complete social media marketing tool to use that's full service.

Nachteile

The price gauging that's going on with all tools, and other than AI integration, there's not much of a difference in tool efficiency.

Vorteile

Scheduling made easy, with lots of extras. Itis visually appealing and easy to categorise and add in imagery with a direct link to Canva etc.

Nachteile

There are some basic functions like being able to repeat evergreen content that are missing. Ths is quite frustrating.

Vorteile

I appreciate how Sprout Social consolidates numerous services into one platform, allowing us to easily manage all social media responses and inquiries. The ability to create sub-boxes and categorize them based on topics and events helps us better comprehend customer feedback and inquiries. Additionally, Sprout Social streamlines social media management by providing collaboration tools that allow us to easily seek feedback and approval from admins before publishing. The scheduling feature also enables us to plan posts across multiple platforms in advance. The listening feature is also useful in providing us with valuable news and data on a wide range of topics. Furthermore, Sprout Social allows us to capture and organize important data, which can be displayed in a structured manner through its reporting capabilities.

Nachteile

The limitations of Sprout Social are relatively minor in my experience. Occasionally, the alert system may not function properly, resulting in delayed notifications that can hinder the promptness of necessary actions, particularly if the alert pertains to a publishing failure on one of the platforms.

Vorteile

I believe this product changed our Social Media Management for the better.

Nachteile

I don't have anything negative, a great tool to add to your tech stack.

Vorteile

After bouncing between a number of free trials for similar software, Sprout easily won my heart. It's well-designed, easy to use, and intuitively includes plenty of great features like reporting and cross-posting.

Nachteile

While not a bad price for an agency, the cost is unfortunately prohibitive for most freelancers. Were a cheaper tier offered, I guarantee they would see a lot of interest. I've also had poor experiences with support chat, with tickets taking days before completion even when they impact currently-running campaigns.

Vorteile

Never has managing several social media accounts been so simple. Time is significantly reduced by switching between accounts and scheduling postings. The reports provide precise information about how everything operates and aid in making informed decisions. My teammates enjoy utilizing the user-friendly Functionality since it is so effortless.

Nachteile

The expense is the only drawback. It would have been much more sought after if the pricing had been slightly lower.

Vorteile

The Digital Asset Library
The Analytics feature
The RSS feature can serve as a social media content generation tool.
Easy UI

Nachteile

The pricing is rather steep.

There are other SM managers with more powerful features which could prove to be a better substitute to Sprout Social. MavSocial has a better Asset Library feature, SMHack provides just as detailed analytics, Swift social has powerful RSS feature, and Hootsuite is cheaper, has an automatic scheduling function, as well as one of the easiest SM Managers to use due to the numerous tutorials online and it's inbuilt mini-tutorial.

Vorteile

1. Scheduling posts
2. Chatbots
3. Social Listening

Nachteile

1. It is quite expensive
2. Add on features costs more than the tool itself.
Other than these two sprout social is a great tool to have.

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Vorteile

Because of its usability, high level of intuitiveness in its user interface, integrated functions, and established metrics for reports, Sprout Social is well-liked in my organization when managing social networks and all the content intended for them. It is well-liked because it is one of the most comprehensive on the market. The solution is fantastic for small, medium-sized businesses and freelancers; it is outstanding and lacks complexity; it is simple to teach new users how to use; and it offers exceptional customer support.

Nachteile

There were only two aspects of Sprout Social that I didn't particularly like. The first was the price because it is so exorbitant. On the other hand, the support staff is slow to respond.

Vorteile

I have been using Sprout Social daily, since 2010 as a freelance marketing professional. I manage several B2B and B2C accounts, and had previously used Hootsuite. The dashboard in Sprout Social has every possible automation, scheduling feature and content research resource you could imagine.

From social listening via #hashtag keywords, to suggestion content from over 30 industry specific niches. My clients love the metrics reports, and I love that I can brand them quickly and easily to my own agency. If you are a content marketer, you have to try Sprout Social. It has saved me well over 15 hours per week for more than nine years.

Nachteile

I wish they had an auto-scheduler for Instagram. Other software companies have specialized in scheduling posts for IG and IGTV, but this isn't available in Sprout Social. I think this is the only thing that is missing from this amazing software.

Vorteile

Great user interface (I like it much better than Hootsuite's interface). Customer service is superb! Anytime I had any issues with using SproutSocial, their customer service was a chat or email away. Their customer service seems like a very small team of people, but they are very quick to respond and get to a solution. I've used SproutSocial for several different companies, both large and small, and it works great for managing it all. Analytical reports are clean and better than the ones in Hootsuite. My favorite features are the reports, social listing tools (You can see who's interacting with your company or specific keywords you set up) and being able to 'check off' messages or notifications that you have seen or responded to already. In HootSuite, you cannot do this and sometimes messages can be missed. Another favorite feature in the reporting is being able to compare your company page with competitors and see how you stack up agains the competition. Following/unfollowing accounts on Twitter is another great and useful feature.

Nachteile

There are a couple social networks that cannot be integrated with SproutSocial, and therefore I have to resort to also using Hootsuite. Things like LinkedIn Showcase Pages, Youtube, Vimeo, LinkedIn groups, Facebook groups to name a few cannot be scheduled or automated. SproutSocial covers the larger social media pages you need to manage like Facebook pages and Twitter. Because it cannot schedule at all social networks, I have to do most of my scheduling in Hootsuite.

Vorteile

I love that Sprout Social allows us to keep track of our social media pages’ performance. It’s great that Sprout Social simplifies managing all our accounts from the same page, as we can easily allocate space to collect all interactions from a specific page under its own section. Scheduling posts is very easy, as is rescheduling or canceling posts.

Nachteile

In the case of individual subscriptions, logging into the same account from multiple devices becomes difficult, and may require a new verification or password change.

Vorteile

It has an extensive list of features and integration with all the major social media platforms.

Nachteile

It's very expensive, has poor usability, hides advertised features behind paywalls, delivers questionable ROI, and provides terrible customer service.

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Vorteile

Software efficacy in streamlining content publishing and availability of robust features that enhace strategic decisions making.

Nachteile

The product is very reliable compared to other social media marketing tools. No glitches experienced.

Vorteile

It is valuable to use social media to grow our experiences and skills. I have extracted the best ideas for my career from social media through Sprout Social. Where customer engagement is needed, Sprout Social is the best platform to discuss most this matters. It is generally easy to use. Very affordable with a month of free trial for all.

Nachteile

This software is amazing. It is easy to understand and implement to. Nothing challenging.

Vorteile

The "pros" didn't turn out to be pros at all. We wanted our clients to be able to use the link from Sprout and review posts. Turns out, they had trouble with it and never used it. Every other feature can be found in systems 1/10 the price.

Nachteile

They will not let me out of the contract. They auto-renewed me after a year for another year and we have since moved all our accounts elsewhere but they are still charging us $400/ month.

Vorteile

It was able to accomplish any of my social media management needs and were always some of the first to hit the market with updates when social pages release new API's.

Nachteile

There wasn't much I didn't like, but ultimately we could not agree on a pricepoint that made sense for my organization.

Vorteile

Sprout Social's reporting and analytics are great, they have in-depth insights that help refine my social media strategy. The detailed reports are incredibly useful as well.
Customer support is another area where it excels. Their team is responsive and knowledgeable, always ready to assist with any issues or questions.

Nachteile

The price. It absolutely creates a barrier for smaller businesses in the ”money saving to scale” eras of their business. (Where I currently am)

Vorteile

I like the incredible statistics and data given for each platform.

Nachteile

It is very expensive and I feel like the data is the only difference between sprout and others.

Vorteile

Overall, I think Sprout Social is a powerful tool that can help businesses and organizations manage social media more efficiently and effectively.

Nachteile

There is nothing strong negative about it. He may need to increase the limited advantages that exist in social networking.

Vorteile

As a life long social media user and lover, Sprout makes it easy to do task such as social listening, scheduling, and reporting!

Nachteile

I really don’t have any negatives about the platform other that the price could be a bit better.

Vorteile

En utilisant Sprout Social, je bénéficie d'une gestion simplifiée de mes médias sociaux, d'une visibilité accrue en ligne, d'une communication plus efficace avec mes clients, d'une collecte de données précieuses, d'une promotion ciblée, d'un service client amélioré, d'un renforcement de ma réputation en ligne, et d'une croissance accrue de mon business.

Nachteile

la dépendance à l'égard de la connectivité Internet.

Vorteile

Ease of use, availability of the deployment scheduling feature and strategic visibility of performance metrics

Nachteile

For me there is the problem of pricing..

Vorteile

The best feature of Sprout Social is that you are able to connect multiple social media platforms. I can also set up the user features which keep track of and approve any posts that a user wants to publish to one of our social media platforms.

Nachteile

One thing which I little bit dislike about it is its cost s paying extra for features can make overall cost prohibitive as it is really hard for small business owners and individuals.

Vorteile

Spout social is a great tool for social media management. There is a lot of versatility for posting and engagement

Nachteile

This tool is very expensive, and can be hard to justify for smaller businesses

Vorteile

Sprout Social is one of the best products for social media management and reporting because they have strong relationships with social media platforms. I've worked with other products in the past that constantly had disruptions due to the platform APIs.

Nachteile

I wish they had access to more data (e.g. Instagram Reels, organic-only performance) , but it's an API limitation.

Vorteile

Post Scheduling,Social media listening tools,Content management

Nachteile

Only issue I have with Sprout is the cost.

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Vorteile

Mon équipe de Community Manager aide Sprout Social car il nous permet d'augmenter les ventes de nos clients en nous aidant à bien gérer les réseaux sociaux et à renforcer nos stratégies de marketing. En plus de cas, non seulement depuis des mois que nous l'utilisons, nous avons que des changements positifs mais aussi, il y a de très grands marques qui leur font confiance alors pourquoi par nous !

Nachteile

Le problème avec Sprout Social, est qu'il n'est par faire pour les débutants qui sont financièrement faible car l'abonnement minimum est à partir de 249 $. Si vous pouvez réduire un peut cela, se serait encore plus cool.

Vorteile

Overall, Sprout Social is easy to use and easy to learn. It is organized in a way that is easy to navigate.

Nachteile

The sales team is great at answering questions and making the sale. After the sale has been made it is difficult to receive timely responses and feedback. There are no exceptions for ending service with them, except for referring a new customer and having them sign up.

Vorteile

I love how easy the platform is to use! Extremely user-friendly social media management, content scheduling, and analytical reporting. It is similar to a lot of products on the market but I'd say this is great for beginning SMMs.

Nachteile

The pricing model can be a bit steep, especially for smaller businesses. I have used it in a social media management and marketing capacity in my job, but because we are rural and the department does not receive much funding, the cost was a bit hard for me to stick with. I've also used Hootsuite, which has similar offerings, and I prefer their pricing model more.

Vorteile

I've been using Sprout Social for a while now and it's been a good tool for managing our social media presence. The ease with which I can pre-schedule posts and preview them as they will appear natively on each platform is nice. What I find especially helful is the unified dashboard that allows me to view and respond to all comments, tags, and direct messages across multiple social media sites. The Smart Inbox feature is a huge time saver as it eliminates the need to log in to each platform individually.

Nachteile

A negative point is its cost, compared to other platforms that perform the same function, I consider it expensive, another negative point is the customer service, it is slow and it takes time for them to understand the problem, I think they need better training.

Vorteile

I appreciate that the publication process varies depending on the platform, allowing me to better gauge whether or not an image is the wrong size or whether or not I am releasing at the best time of day. It's also great that I don't have to do any extra work to get the reports I pull ready to give to my team members. The Smart Inbox is fantastic since it saves me the trouble of signing into different services just to respond to comments and messages.

Nachteile

One thing i don't like about Sprout is that I have to create posts twice if I want them to look different on different platforms. I wish there was a dedicated space on the create screen where I could rework the text specifically for Twitter, condensing it while leaving the rest of the message intact.

Vorteile

Their strength, by far, is the Smart Inbox, which is unparalleled and a time and life-saver for in-house marketers or agencies managing a large volume of social media accounts, or with huge volumes of inbound customer service inquiries. The suite of reports is second-to-none, with an extensive range of options across all of the major social media networks.

Nachteile

Sprout Social is hideously expensive. Seriously. However, if you can afford it, Sprout is one of the best all-around tools on the market. Their social listening, while "good", is a costly add-on and is limited compared to other providers like Brandwatch.

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Vorteile

I liked most about Sprout Social: the ease of handling the application, and the cooperation of technical support when any problems occurred. In addition to being an ideal means of communication

Nachteile

The thing I like least about Sprout Social is the large number of notifications

Vorteile

The system is friendly and easy to use. Integrations are great and support if fast and efficient.

Nachteile

You cannot monitor all comments across some platforms. Plus, the pricing is tough for small business and nonprofits.

Vorteile

Un punto che apprezzo molto di Sprout Social è la possibilità della gestione collaborativa dei social, con la quale più membri del team possono lavorare insieme sullo stesso progetto ottimizzando molto.

Nachteile

Forse per l'uso che ne posso fare io è fin troppo dettagliato e completo, con possibilità di integrazioni e monitoraggio molto dettagliato.