Kaseya VSA

Vorteile

One of the major strengths of Kaseya VSA is its remote management capabilities. The software allows us to remotely manage devices and endpoints from a single, centralized console, which saves time and effort. It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without manual intervention.Another key advantage of Kaseya VSA is its security features. The software includes a range of security tools, such as antivirus and anti-malware protection, as well as vulnerability scanning and remediation capabilities. These tools help us to maintain a secure IT environment and protect our company data from potential threats.

Nachteile

However, there are some downsides to Kaseya VSA. The software can be complex and difficult to use, particularly for those who are not familiar with IT management tools. It can take time to learn how to navigate the software and configure it to meet our specific needs.

Vorteile

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market
we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES
related to "Service Management Maturity model"
thanks to Kaseya we achieved
1. Analyze trends
2. Set thresholds
3. Predict problems
4. measure applications availability
5. Automate (highly appreciable when you handle hundreds of devices)
6. Mature Problem Configuration, change, asset and performance management
7. Increase Security in multiple layers
8. Manage the entire Windows updates process
9. Remote Control
10. Compliance and audit Reports

Nachteile

unfortunately using kaseya core modules, it is not stronger to manage network devices

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Vorteile

Love the easy-to-use remote monitoring and automation features. It saves me so much time and keeps everything running smoothly.

Nachteile

Sometimes the interface feels a bit cluttered and overwhelming. Would appreciate a more streamlined user experience and better documentation for certain features.

Vorteile

The remote management and monitoring features are top-notch, and the dashboard is intuitive to use.

Nachteile

Sometimes the software can be a bit overwhelming with its wide array of features, and could benefit from more streamlined user guidance.

Vorteile

Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Nachteile

Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Vorteile

The remote monitoring and management features are top-notch. It has saved us time and simplified our IT management tasks.

Nachteile

The user interface could use some improvement. It feels a bit outdated and clunky at times, making navigation a bit difficult.

Vorteile

Kaseya has been a staple at our msp for years. It was easy to deploy, easy to update and just simple for new techs to get the hang of. It has all the features we need to support our clients remotely without a problem

Nachteile

Nothing I don't like at this time, everything is working as advertised and kaseya has been updating regularly. VSAX has been delayed but that is ok!

Vorteile

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Nachteile

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

Vorteile

We have used Kaseya for quite a long time. Over the last decade, we have tried to change to other providers when we felt issues were mounting, but never felt like we could find a better option. After a number of years of fighting through a variety of issues, we have seen the product settle down for us. We did recently deploy MSPassist with our VSA and hope that it helps add a lot of functionality we were missing with straight VSA. The pros for me center around the agent and scripting. These are much stronger than others we've used in the past. They have modules for other add-ins like Webroot, Veeam, etc. These are nice, but they sometimes are inconsistent. They have made some acquistions recently with IT Glue, Rapidfire tools and IDagent that are exciting with regards to possible integrations into the base VSA.

Nachteile

My main issues with Kaseya deal with support. We have had many times where it was difficult to get an issue addressed if we didn't "light a fire" or raise the devil with account managers. This even extended to professional services and some problems completing scope items. Also, reporting could be better with product. I generally craft my reports in other applications with information from VSA.

Vorteile

Kaseya built out one of the first and still most powerful RMM tools on the market. They have wide-ranging integrations, a very mature scripting language, and a web-based single-pane-of-glass user interface that is simple but effective. Their remote control tool is extremely fast.

Nachteile

Dealing with Kaseya as a company has been the stuff of nightmares since I first used it in 2008. Despite massive growth, management overhauls, and continued change.. the company has and still seems to feel as though their clients are an afterthought. I got my hopes up a few times with promises of change and was let down. Pricing has always made me feel a bit "nickel and dimed". Acquisitions and integrations have been a bit buggy (KNM... you had so much potential!!) and have been their focus instead of improving the core product.

Vorteile

No tool suits all needs but Kaseya VSA is pretty darn close. The sheer amount of functionality and integration makes it very easy to use as foundation for tons of easy to sell services. The user role system can be customized for many levels of security and the API-access is complete.

Nachteile

Apart from the basics, the learning curve is pretty steep and the GUI is in need of an innovative overhaul. The servicedesk-module had hugh potential, but was unfortunalty discontinued and left a big hole in the suite.

Vorteile

Kaseya VSA is a powerful RMM solution that includes everything you need to manage your customers networks. From remote access tool, network discovery, patch management to scripting.

Nachteile

VSA seems to be made from different teams each one with its own interface. It is not consistent and it you need to click several place just to do another task in the same machine.

Vorteile

Easy of use, system roll out, feature rich

Nachteile

fairly expensive, a lot of knowledge required for rollout

Vorteile

Well configured product overall. VSA provides a good structure to build an MSP around. It is not as zippy as other RMM tools, but it does work as it should.

Nachteile

Not as quick as other RMM tools. Connection quality may not be quite as spectacular as other tools. Monitoring does the job but could use some more functionality.

Vorteile

Kaseya VSA is the oldest and most mature RMM platform. It does it all; software management, monitoring, alerting, 3rd party patches, windows patches, backup, anti-virus/malware,, and the best scripting engine around.

Nachteile

The complete integration of the Kasey's network monitor Traverse isn't done yet, nor is their latest acquisition Rapid Fire tools.

Vorteile

Consistency of user experience and large feature set which allows techs to easily perform tasks while still being powerful.

Nachteile

Inability to use "Policy Management" for all modules as I haven't seen any 3rd party modules in there, nor have I seen the ability to apply policies for Network Monitor.

I'd also like to see a way to track the amount of time various automation are saving us. Such as software deployments, patch installs, etc. I can do some of this manually by having monitoring open a ticket then the ticket triggers actions which then add time and then close the ticket. But doing this for all automation isn't currently possible and this data would help justify Kaseya and Automation time to administration both internally and externally more readily.

Vorteile

Kaseya has been pretty much consistent since day one

Nachteile

No local support, VSA not managing blackout windows and causing Windows 10 update issues with clients. Would like to use Webroot module but not as good as company dash board. Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers. With so many opposition suppliers on our door, there is not much time left to get it sorted before we start looking to change after over 10 years with Kaseya.

Vorteile

The main feature you will always use is the remote control sessions, which always work flawlessly. But the feature that will save you time in the long run is automation

Nachteile

Soltuion such as deploying software, the method seems to be overly complicated.

Vorteile

Policy Management has been a big change to the way settings are enforced and monitored. Ease of use with KRC and LiveConnect Extensions has given our level 1 techs faster resolution times. The product has come a long way with integrations and the new Webroot integration is the easiest deployment of AV I've ever seen from Kaseya. Warranty Master is also a very useful integration.

Nachteile

There is a massive learning curve for my developers understanding some of the procedure development methods. It's very powerful but sometimes counter-intuitive for people with a background in common languages. Some settings that you would think would be under a certain module are hidden in other locations, but that's understandable given the development changes.

Vorteile

Was generally easy to use and met all of our requirements for management.

Nachteile

The software renewal and support is bad. I have had a ticket out in support for 2 months and was never resolved. The software then expired. They are trying to force me to renew a 1-year term before they will even consider looking at the support ticket again. They refuse to resolve the support ticket and I don't want to commit to a product that I can't be sure will work. I asked for 30 days to turn back on the license to give support a chance to help fix the issue but they refused. I even offered to pay for that month still no resolution. They say that there is a EULA that covers non working as intended software but the catch is that you still have to pay out your contract. (Even if its broken your still paying for it. Seems logical to me.) Its sad they treat their customers like this. The software is good the management team over there is bad.

Vorteile

Remote management of all computers and servers. This is the best feature. As long as they are online I can access and maintain all computers on my network without actually having to be in the office. I can also set alerts that e-mail me if a server happens to go offline, which allows me to quickly respond before there is any real employee time loss.

Nachteile

While it is very versatile, it is not very refined. It takes a bit to get acclimated to how it works. Kaseya provides training to help with this.

Vorteile

When it works it is easy to use as long as you assemble your connection structure carefully. Works in both IE and Chrome desktop edition.

Nachteile

Constantly have to uninstall live connect and reinstall. Seems the only way to maintain good connections.

Vorteile

Fantastic product that provides the ability to securely manage and monitor your managed service customers. We integrate Kaseya with IT Glue to give our MSA customers the peace of mind that their environment is not only easy to manage but is fully documented. Kaseya has helped us confidently grow our MSA business.

Nachteile

Outdated Interface, Clunky reporting functionality

Vorteile

This is a very powerful tool, you can set scripts, updates, manage networks and set alerts and policies for one interface.

Nachteile

It can be very complicated to set up, support is good but not over the top, there are a lack of reporting tools compared to what you can automate.

Vorteile

The ability to quickly connect to a remote endpoint is probably our most used feature. We also have many Agent Procedures (scripts) scheduled that maintain the endpoints in the background (disk cleanup, log pruning, patching, etc.)

Nachteile

When something doesn't work well, it can be difficult to troubleshoot. Sometimes and endpoint won't be able to receive Windows patches or antivirus definitions, and the error message reported in the VSA is vague.

Vorteile

Monitoring, workstation deployment, Windows updates

Nachteile

Lack of consistency in the interface between modules; new software management module has bugs despite multiple efforts to patch and fix it; company's insistence on requiring multi-factor authentication despite our request to make it optional (since it doesn't fit in our environment)

Vorteile

We can do 90% of all support service remotely.

Nachteile

You need to pay extra for good new modules

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Vorteile

VSA is a robust tool that allows my service desk team to streamline efforts and resolve issues more efficiently for clients.

Nachteile

The learning curve can be steep, and given that the tool is so robust, it can be overwhelming to lower level technicians. However, I think this is mitigated by the available training.

Vorteile

We rarely have problems with the software. It just runs. We are constantly asking it to do more and it always performs. We depend on it to service our clients and rarely if ever lets us down.

Nachteile

Promised updates and features usually take longer than promised to make it to us. Not an uncommon issue with other major software developers but they get us excited about a new release and then we wait...

Vorteile

Patch Management, Remote Monitoring and Scripting
LiveConnect, plug-ins, Automation Exchange.
Automation Ease of use Fully Featured Great integration
The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups.

Nachteile

terrible customer service, NO Support, slow, lousy features for the price

Constantly have to uninstall live connect and reinstall. Seems the only way to maintain good connections.

Vorteile

New UI
Remote Access
-KVM
--Quic and low latency
-'shadow' scripting
-remote monitoring

application deployment

custom scripting

Malware Protection

AV Protection

Reporting (on just about everything)
-devices, and configurations
-applications
-usage patterns
-resource patterns

sellar five star support saff

Nachteile

knowledge base is very out of date, but support makes up for it
requires a significant time investment for learning platform
updates are not always successful

Vorteile

Live Connect, we were able to get the insight of the machines without logging into the machine and complete most of our tasks. Centralized patch management and asset audit with automated monthly reports.

Nachteile

Chat feature is not upto the mark, customizing a report is not user friendly, patch management is still having issues, there is no time based password generation for the technician to login the server. doesn't reads the backup details of third party backup softwares like veeam, shadow protect.

Vorteile

Functionality and the ability to gather a snap shot of all clients and make changes across the platform.

Nachteile

Utilizing all the features and updates. Some utilities are not used by our organization due to training and when updates are performed, we lose some reports and functionality we previously had.

Vorteile

Kaseya is a powerful product that allows you to complete a wide variety of endpoint management tasks. Reporting is stronger than in some competing products.

Nachteile

I was very happy with the product until it was sold a few years ago. Support used to be very good and management was quick to assist with problems that we found. After the company was sold, the quality of support greatly deceased and the product stagnated.

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Vorteile

I don't hear the complain from employees or customer.

Nachteile

It is kind of expensive, sometimes we wonder if we get as much as we spend

Vorteile

Functionality is fantastic. Must-have in our company

Nachteile

Connection issues and ease of use related to settings and administration. Sometimes hard to find where things are

Vorteile

has a lot of functions and integrates well with AV and patch management

Nachteile

does not work with most Mac OSX devices.

Vorteile

This is what our company has been using since we switched to a new IT monitoring company and we like it much better than our previous software. We have had no issues with connection or bugs so far and the software has been reliable for the year we have had it.

Nachteile

It did take a bit longer to learn than our previous solution. Maybe not as user friendly as other similar software but definitely not too bad.

Vorteile

It works well good quality, no issues, the ease of use is the best quality.

Nachteile

It isn't the best I've ever used, it could be faster.