Aircall – Bewertungsseite 2

Vorteile

Desde que lo implementamos en nuestra empresa, hacer y recibir llamadas de nuestro equipo de SDRs se ha vuelto pan comido.

Nachteile

Integraciones con CRMs y otras plataformas

Vorteile

Aircall est une solution téléphonique d'entreprise à protocole voix sur IP. Très facile à utiliser et simple à mettre en place, il m'a permis d'effectuer des appels avec nos clients.

Nachteile

Les fonctions avancées de Aircall sont très excessives pour des petites entreprises ayant des besoins de base.

Vorteile

Great tool with amazing UX. Easy to roll out to the org.

Nachteile

The dashboard and data functions are all added extras. Upfront cost is not real.

Vorteile

I love the integration with Aircall and Hubspot to constantly communicate and report on my calls is the key thing for our success.

Nachteile

None that i can think of. we haven't looked at anything.

Vorteile

Aircall est un logiciel de centre d'appel qui permet de gérer la téléphonie d'une entreprise, de suivre et d'enregistrer les appels et également de distribuer automatiquement des appels.

Nachteile

Aircall ne présente pas d'anomalie ou de problème à mon avis.

Vorteile

Cet outil est facile à installer et d'utilisation. En faisant les paramétrages adéquates, les appels sont également indiqués dans notre logiciel de CS, c'est très pratique.

Nachteile

Je ne reçois pas les SMS envoyés par mes clients.

Vorteile

Seamless integration with Pipedrive and Looker for easy tracking. Streamline workflow and boost productivity effortlessly."

Nachteile

Is easier to update on the mobile than on the computer

Vorteile

- It's really well organized call center platform, had capability to handle any type of customer service requirement.- easy to integrate with CRM platform

Nachteile

- sometimes call are not getting logged through API connection. but not big issues

Vorteile

Aircall is easy to use and integrates great with Pipedrive! By automatically posting call recordings, answering phone messages and any missed calls straight into deals, my team and I can keep a consistent history of all deal activity in one location. Friendly and helpful support when I have needed it too!

Nachteile

I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past. Sometimes leads are unable to speak. This may need some additional work.

Vorteile

C'est un logiciel facile et simple à utiliser, accessible via des ordinateurs de bureau et des appareils mobiles. Avec ses fonctionnalités, Aircall permet d'acheter des numéros de téléphone d'affaires locaux et internationaux sans frais, la personnalisation des heures d'ouverture des messages d'accueil. Il s'intègre facilement à d'autres applications

Nachteile

Aircall n'est pas disponible en version gratuite

Vorteile

They were very nice up front, just to find out everything told was a lie after signing the contract.

Nachteile

Nothing they said was true, they just say it to have you sign a contract.

Vorteile

Aircall has been a very reliable and easy to implement tool for our org. The UI on both the end-user and admin side of things are intuitive, and easy to learn and use. New users are able to effectively use the system with very minimal training. Aircall is also reasonably priced and when paired with the ease of deployment and use makes the tool a good value.

Nachteile

Ability to natively integrate with other tools (eg. a CRM) is hit or miss, but something that is seemingly being expanded. In addition, both because of the above or depending on the complexity of the particular org's phone system use case, routing and other features may require the purchase of external tools or internal development in order to meet those expectations.

Vorteile

Simple d'utilisation, sur Pc ou application mobile

Nachteile

Qualité de réception assez moyenne, pc ou mobile

Vorteile

La facilidad para tener monitoreado el trabajo que hacen todos los miembros de mi equipo de ventas independientemente del pais que esten.

Nachteile

Los reportes pueden ser mejores. Aun hay mucha oportunidad de poder hacerlo mas entendible.

Vorteile

It is easy to use and it is an ideal bit of kit for maybe a new business starting out - It is good because it integrates with the ticketing system we use so we can integrate calls into our other platform which helps when call listening

Nachteile

Reporting is not great and not always accurate. From a reporting perspective it lags. I have used other phone suppliers in different companies in the past and this is not the best one.

Vorteile

Aircall is extremely simple to utilize. It just should be designed once. It is so natural to investigate for sound issues and loads quick, which I appreciate about Aircall. I once utilized a softphone that heaps for 30 minutes, which was depleting.

Nachteile

I love everything about Aircall. Perhaps an idea from me is to further develop how phone calls function. I would likely need it more clear and, if conceivable, to leave the call when I'm not required any longer.

Vorteile

Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer.

Nachteile

It's not always intuitive, and there are 2 specific examples of this. The only way to add a google sheets csv to the powerdialer is buy publishing it as a webpage which is inconvenient. Additionally, the moment someone hangs up - you can only add one disposition.

Vorteile

Me parecion un programa muy facil de utilizar me gusto muchisimo que es muy facil de instalar y manejar.

Nachteile

Tube problemas en mi mac ya que no estaba muy estable que digamos.

Vorteile

I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.

Nachteile

I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.

Vorteile

Facilité avec laquelle on se repère dans lappli. Connexion très fluide avec Hubspot

Nachteile

Parfois, les appels ne sont pas reçus, et impossible de savoir pourquoi mais on m’a attribué un 01 au lieu d’un 07 ce qui m’empêche d’envoyer des SMS

Vorteile

* ease of use and user-friendly UI* has a feature for transcript to easily review calls* also able to record calls

Nachteile

There are a few occasions that calls are not connected or bad line.

Vorteile

Nothing. The product sucked all around.

Nachteile

Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later.

Vorteile

Avec Aircall je trouve ce logiciel très efficace , il me permets de triangulé mes appels sachant que tout est sécurisée.

Nachteile

Je n'ai pas d'inconvénients avec Aircall.

Vorteile

The user-friendly interface and seamless call routing have made a noticeable impact on our productivity.

Nachteile

Occasional call quality issues and limited integrations with certain CRM platforms have been a bit frustrating.

Vorteile

Fluidité, efficacité, rapidité ! Aircall est un très bon outil pour le telemarketing

Nachteile

Quelques bugs par moment mais vite résolus

Vorteile

Me gusto que no es tan compleja y es sumamente facil de utilizar.

Nachteile

al principio me parecio algo tedioso la implementacion.

Vorteile

Outil très facile d'utilisation, Possibilité de synchroniser les contacts de nos différentes lignes téléphoniques ( avec commentaire en supplémentaire )

Nachteile

Pas de possibilité de faire des sms groupé

Vorteile

easy to install and roll out to the team, very little work needed on the reps front.

Nachteile

took a while to get through some recording limitations that they had, but worked through them with their team.

Vorteile

Aircall permet de facilement passer des appels depuis un ordinateur vers des téléphones. Des extensions permettent de reconnaitre automatiquement les numéros ce qui est très utile.

Nachteile

Toutes les destinations ne sont pas incluses dans le forfait.

Vorteile

Quite simple interface that allowed our agents to get up and running in less than a week.

Nachteile

The customer service support is quite appalling and it can be hard to get an answer to change account details or correct billing issues.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Aircall

Vorteile

Facile à utiliser et propose un essai gratuit, j'utilise Aircall pour communiquer avec les clients, enregistrer les appels et distribuer automatiquement les appels. j'apprécie beaucoup la rapidité et la regularité du support client.

Nachteile

Aircall n'est pas disponible en version gratuite

Vorteile

Tableau de bord très facile à utiliser et intuitive, Service client de qualité, il permet l'intégration avec d'autres logiciels.

Nachteile

C'est un outil très facile et efficace avec des fonctionnalités très puissantes

Vorteile

Looks good on the surface, but they employ incredibly deceptive business practices with respect to phone numbers purchases.

Nachteile

Their support is non-existent, and incompetent. Only their sales team will pick up a call. Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls. Stay far far away from this deceptive business.

Vorteile

Love the ease of use and call management features.

Nachteile

Wish the mobile app had more functionality and customization options.

Vorteile

Disappearance of the physical telephone, portability

Nachteile

Special numbers not available such as short numbers

Vorteile

Ce logiciel est surprenant, je suis au service client en toute facilité avec ce logiciel tellement facile

Nachteile

Jusque là je n'ai pas encore eu de problème avec ce logiciel

Vorteile

I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.

Nachteile

We have found the pricing to be higher than expected, especially for additional features or users.

Vorteile

The software has helped me streamline call management and improve customer interactions.

Nachteile

However, the reporting and analytics features could be more robust and insightful.

Vorteile

tres facille d'utilisation et aucun probleme consernant les appels et leurs qualites

Nachteile

Aucun probleme à signaler sur ce logiciel

Vorteile

According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service.

Nachteile

I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable

Vorteile

AirCall est facile à utiliser selon mon point de vue et elle me permet une intégration aisée, une collaboration en équipe efficace et une gestion optimale des appels dans mon entreprise. Je le recommande vivement !

Nachteile

Pour utiliser AirCall, il faut une connexion internet stable pour assurer des performances optimales lors des appels. C'est pas trop pratiques quand la connexion bug !

Vorteile

the recording of the call and to move the information to a CRM is very useful

Nachteile

some bug arrive sometime when we are called or when we call

Vorteile

It's very cheap and easy to set up. You can be up and running in like a day.

Nachteile

Call quality is poor. The customer success team is nearly impossible to deal with.

In Betracht gezogene Alternativen

Vorteile

The overall sound/audio is good and I like the fact that you can call everywhere without it being so difficult. You can also have a single account but multiple users based in different offices which facilitates things a lot.

Nachteile

I don't think there's anything I didn't like at all, it reminds me a bit of Skype.

Vorteile

Excelente calidad de llamada con el uso de Aircall

Nachteile

Al incio se me complico la interacción con los de la empresa

Vorteile

Permet de planifier et de contacter facilement vos prospects

Nachteile

le tableau de bord racontre des bugs et le temps de charge est plus en plus longue

Vorteile

Aircall is an Easy use software, Link with Hubspot, Recording

Nachteile

I don't really have least to tell you about Aircall. Sometimes we have some bugs that impact the link between Aircall and Hubspot. When we contact a number, the name of the number is not good.

Vorteile

Ease of use, it is a pretty simple app with a lot to take advantage from.

Nachteile

So far I don't have any complaints about Aircall.

Vorteile

puedo contactar a mis clientes de varios paises a un bajo costo y la calidad de las llamadas es genial

Nachteile

a veces se me agotan los minutos asignados por pais

Vorteile

Aircall is constantly upgrading and releasing new helpful features. The analytics dashboard is great, has a lot of insights and really helps us as a company hone in on certain problem areas to fix to help better our customer experience.

Nachteile

analytic filters are overly complicated to get the best data - it took a few chats with customer service to get it right, however now we know it works a charm.