Doxy.me

Vorteile

Free AND HIPAA compliant with good reliability!

Nachteile

Inability to share screens with free version, but cant really complain- is free.

Vorteile

My ability to screen share with my clients while in session.

Nachteile

Sometimes the video quality is poor, or it freezes up

Vorteile

I like the waiting room and messaging feature.

Nachteile

The connection is often poor. You can’t send messages unless someone is joined. You can’t schedule texts to send links.

Vorteile

I like the low price and reliability. Simplicity makes it easy to use.

Nachteile

Sometimes call quality used to vary but it is better now.

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Vorteile

I love the ease of using Doxy.me. For a non-tech person like myself, it is amazingly easy!

Nachteile

I have no complaints. The only thing that would make it better would be for it to also be free for multiple people at once. :)

Vorteile

as long as the patient has adequate internet, this platform is HIPAA compliant and confidential. I am much happier conducting sensitive interviews using Doxy.me over zoom or other meeting platforms.

Nachteile

it can be difficult to get customer service on the phone, but if FAQs are all you need, it's OK

Vorteile

I love this free HIPAA compliant video tool to use with my psychotherapy clients. The free version allows me unlimited 60 min sessions! It's wonderful.

Nachteile

The only issue is very minor. There is a reverberation the first few seconds when you join, but it disappears sometimes before even saying hello.

Vorteile

I have been using Doxy.me for five years. It has become the most professional, reliable platform that is HIPAA compliant. My patients are comfortable and secure using it. The waiting room is lovely.

Nachteile

In the beginning, there were glitches, but they have been addressed over the years. I have no complaints.

Vorteile

It is reliable, which is most valuable. My clients connect easily.

Nachteile

It would be nice if clients were able not to get our telehealth calls briefly interrupted by their phone calls. when we lose audio/visual for about 15-20 seconds, even when they do not answer the call. This may be a setting for client's on their phone and not doxy.em.

Vorteile

I like the reliability, it is HIPPA compliant, easy for me and clients to sign on, and the time is recorded.

Nachteile

When Doxy works, it works well. When it doesn't it's over. We can sign on and off and there are times when it just won't work. At that point, we to use the phone.

Vorteile

I like that Doxy is fully HIPAA compliant. That really drove my decision to purchase. I also like that I can count on my hand how many times in 4 years I have had a technical issue with Doxy, and on those times it was really easy to get tech support.

Nachteile

I can't say that there's anything I don't like about Doxy. It just takes a while to play with all the functions before you learn the full capacity of it (e.g., the white board, screen sharing functions), but I wouldn't call that a bad thing.

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Vorteile

Doxy.me is easy to set up and use, offers exceptional value, and is reliable.

Nachteile

I use the free version, occasionally the video quality is not as nice as I would like it to be, yet this is not a deal breaker for me.

Vorteile

Static address, waiting room, ability to collect copays, ability to share screen, two way uploads.

Nachteile

It's not really a con but I do wish the client and I could both see the time we've been in session to keep sessions to an appropriate length.

Vorteile

User friendly, reliable and no time limits on sessions

Nachteile

I have no issues with it , it meets the needs of my business

Vorteile

That it's free and it usually works well.

Nachteile

Sometimes I've had technical challenges. (Audio &/or video drops)

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Vorteile

I started using Doxy.me during the pandemic when we all had to scramble quickly to move from in person to online. I've found the platform to be very easy to use for me as well as for clients.
I continue to use the free version as I am not working as much and don't need the extra features.

Nachteile

I have no complaints other than occasionally the meeting history gets lost when the call ends abruptly (internet outages happen).

Vorteile

I love how easy it is for both my clients and me to use the Doxy platform. My favorite feature on Doxy is the File Share link. I use a lot of handouts and I after Screensharing during session, I can share the handout without having to send a separate email.

Nachteile

Sometimes after Screensharing certain video clips my clients can no longer see me when I return to the home screen/dashboard.

Vorteile

Secure, easy to use, good connectively, no complaints from clients.

Nachteile

Please add "touch up my appearance" to the video settings. It blurs out a lot of the wrinkles, pock marks, signs of aging, and sun damage! :)

Vorteile

I am using the free version and it has added a lot to be able to offer this service to my patients. I have not seen the need to add the one with more features as this works for my small volume, but my partner that does more telemedicine uses the added values and likes the feature of waiting room communication. Great help to see the patient than just on the phone, helps keep infectious patients away from the well ones, also have some patients that are shut in and would not get to see at all without the service.

Nachteile

Occasionally if patient has poor internet will have patchy video. My elderly population at times is challenged by the use even though is super easy.

Vorteile

I liked that this platform provided the option to continue services for free while being HIPAA compliant and being 1 of the first video platforms to do so during the pandemic. It's affordability continues to give clinicians like me a secure space to carry out our important work without worrying about data leaks and privacy violations.

Nachteile

At times the audio and visuals can be glitchy

Vorteile

very reliable and dependable
good sound quality

Nachteile

I can't share screen with 2 people unless I go with the upgrade

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Vorteile

Reliability and ease of use for clients.

Nachteile

In the future we will have the ability to afford more of virtual and realistic presence. But, I am not certain this is necessary. This works and affords those in remote areas options.

Vorteile

Easy to navigate and compare with other platform.

Nachteile

I don't have anything to report about doxy.me at time point.

Vorteile

Easy to use for both practitioner and client.

Nachteile

There are occasional problems but my experience is that these are quickly overcome

Vorteile

I work with adults with ADHD, and having a simple link has removed barriers around having to download apps or platforms that require frequent updating.

Nachteile

At times clients have difficulty connecting their video.

Vorteile

I love everything about Doxy. The price, the ease of use, the ability to communicate with patients en mass via waiting room announcements, and the ability for my patients to come into the waiting room for links to coping skills and important research documents. I can collect payments right through Doxy via Stripe, collect patient feedback via Dokbot, share information via screen share, and file transfer. Doxy provides analytics and meeting histories, and connects you will tools like therapeutic exercises with reminders, group calls, and electronic teleconsent with signatures.

Nachteile

Honestly, there's nothing I "like least". I would say the one thing I would consider an improvement would be to add a reminder sound (ding!), which can be set for each call individually (or not at all) by the provider, to remind both patient and provider that it's time to "wrap it up." And while this would be a wonderful addition, I definitely don't consider it a deal breaker.

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Vorteile

I like how straight forward and easy it is to use. I like the fact that it works as an app or you can still use this service on any web browser and it’s extremely user friendly anyone can use it even with very little tech skills.

Nachteile

The one thing I don’t like is there’s no way of setting up anything to block calls from coming through when using this and when a calls comes through it literally knocks the whole appointment down and kicks me out and I have to start all over. My phone has DND but it doesn’t work all the time.

Vorteile

Free version - allows me to continue to work with the most vulnerable of people, knowing it's secure, HIPAA compliant (although not a thing in the UK, it speaks to the security) and has been more reliable than the paid version of another well-known platform. Thank you doxy - please continue to help us really small helpers who are helping those who can't afford any extra costs.

Nachteile

Sometimes connection is dodgy - postponement of appojntments has been necessary.

Vorteile

Security encrypted end from end and HIPPA compliant.

Nachteile

occasional technical issue on other end with clients, mostly Android phones

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Vorteile

Doxy.me provides an easy to use telemedicine platform for both the practice and the patient to use. Process is as simple as being notified that a patient is in the virtual waiting room and then logging in and initiating the patient visit.

Nachteile

Cost is a little higher than other platforms but still a good value for the money and for a platform that is so easy to use.

Vorteile

This is the simplest, most user-friendly telehealth platform I have ever used, including the one within the EMR system I use. Also, it's easy to add multiple participants, so it works great for meetings as well as therapy sessions.

Nachteile

The security measures make the connection a little fussy i.e. if your camera has been used on another platform and that software is not closed, Doxy will not allow a video connection. I just have to be careful and prepared to troubleshoot with clients.

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Vorteile

Doxy.me offers user-friendly features for both clinicians and clients. Clients can join online appointments quickly without downloading. The client clicks one of the specialized link provided by the clinician, enter their details, and waits for the clinician to join. This online experience mirrors waiting in a physical office; however, it is done from the comfort of staying at home. Clients who were initially hesitant about online technology found it easy and convenient, expressing surprise at its simplicity and overall positive experience.

Nachteile

The main drawback is that sometimes I have to ask the client to log out and then log back in if the audio or camera is not functioning. However, these functions usually work fine once the client logs back into Doxy.me.

Vorteile

Doxy is HIPAA compliant, and the platform is easy to use for myself and my clients. Clients do not need to download anything or enter personal information. They click on the secure link that I provide to them. Our connection is reliable unless one of us has WIFI issues (which is not Doxy's fault). I am thrilled with Doxy and feel it is more professional, protective, and secure than other platforms.

Nachteile

I love Doxy! Doxy is the most professional and HIPAA compliant platform I have found for counselors and doctors.

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Vorteile

It's easy to use and the price is affordable.

Nachteile

It worked fine when we started, but when there was a problem (freezing, audio loss, making sessions frustrating and discouraging clients) Doxy was slow to help though I kept complaining for months. When they finally contacted me directly and worked with me the problem was resolved perfectly. They had said to use Chrome, but now they said use Firefox. The other issue was my ethernet cable which had a problem (I thought ethernet was to be preferred but cables wear out - who'd have guessed?) going over to Wi-Fi then totally fixed it.

Vorteile

Ease of use. Reliable over years. Keeps record of time spent on visit for future reference.

Nachteile

people can get frozen but usually recovers. Not sure how much compared to other telemed platforms.

Vorteile

I like that it is HIPPA compliant, easy to navigate, user friendly, and they offer a free version. My practice fluctuates and at times is slow which would not benefit me to pay the subscription.

Nachteile

It would be nice if they offered different pricing options. I realized the higher you pay the more the "bells and whistles". The paid subscription has some great features which can be customized.

Vorteile

Doxy.me became my solution in MArch of 2020 and I have continued to use it since. It's ease of use and troubleshooting, ability to have several participants log in from different locations, white board, and othe rtools make it invaluable.

Nachteile

less reliable when clients log on from cell phones- often disconnects, or freezes when they gat a phone call during session.

Vorteile

It's affordable, easy to use, support is available, and they're open to suggestions.

Nachteile

Doxy.me checks all my boxes so I can't say I'm dissatisfied about anything.

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Vorteile

HIPPA Compliant, waiting room, ease of use, cost

Nachteile

Nothing about the site I don't like. Apparently it has a lot of capabilities I am not familiar with and need to become more familiar so that I can leverage the entire site for my telehelath practice.

Vorteile

It is a great way to meet with clients when, due to barriers such as i.e. work schedules, transportation, childcare, inclement weather, an in-person session is not feasible.

Nachteile

Sometimes the video call is dropped and does not reconnect despite several attempts to do so.

Vorteile

Doxy.me is easy to use, secure & HIPPA compliant platform.

Nachteile

Nothing. It fits my needs very well. I don't have any issues with it.

Vorteile

I've been using Doxy.me since the beginning of the pandemic. I love that I can send patients a link by text or email, and they can use it without downloading any type of app. Its seamless, HIPAA compliant, works every time, and free! Seems almost too good to be true! I'm very appreciative, its been a huge asset to my mental health clinic and private practice.

Nachteile

I use the free version, that doesn't allow me to bring in more than one patient at at time, or share my screen. I'm almost certain the paid version allows it, though. I could always upgrade if I decide its worth it.

Vorteile

Good audio and video and it's hipaa compliant

Nachteile

I wish there was an alert to let me know when clients entered the waiting room. I also wish the virtual backgrounds worked better. Pt sometimes could not see parts of me. I looked ghostly

Vorteile

IT'S A SOLID, PREDICTABLE PROGRAM THAT'S VERY EASY TO USE, VERY RELIABE, GOOD QUALITY VIDEO, IT WAS OUR VIRTUAL PLATFORM OF CHOICE IN MARCH 2020 WHEN FACE TO FACE APPOINTMENTS HAD TO BE REPLACED WITH VIRTUAL APPOINTMENTS. WE USE THIS PROGRAM QUITE HEAVILY AND EVEN MORESO WHEN WE ADDED PSYCHIATRIC TELEHEALTH MEDICATION EVALUATION AND FOLLOW UP SERVICES. NOT ONE PROBLEM AT ALL WITH THIS PROGRAM FOR THE PAST 4 YEARS. I HIGHLY...HIGHLY....RECOMMEND IT.

Nachteile

NOTHING...THE PROGRAM WAS IMPROVED UPON WITH MORE FEATURES ADDED. IT IS VERY COMPEITITIVELY PRICED

Vorteile

Doxy.me is a HIPPA compliant user friendly, reliable application for telehealth.

Nachteile

No complaints. I guess if the premium version were free, that would be even better!

Vorteile

Ease of use and it has all the elements I need

Nachteile

I have no complaints about the product.

Vorteile

I love the option to customize and white-label the product interface. This feature adds immensely to the patient experience and helps to elevate your brand.

Nachteile

Audio connections are easily interrupted or disabled if the patient is using an outdated browser, has incoming calls, or swipes between windows. This does not happen too often, and Doxy includes simple troubleshooting steps for both the client and the provider. However it can be a deterrent to a timely start during a meeting.

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Vorteile

It is easy for providers and patients. Waiting room for patients works great and lets my patients know I will be with them after I finish with my appointment.

Nachteile

I love everything about it. It is a great program and gives stats on sessions as well.

Vorteile

Flexiblity, client anonymity, a basic package option that does not require using or even purchasing features I have zero interest in utilizing.

Nachteile

Audio quality is inconsistent but reliability has improved since access problems during high demand in 2020.

Vorteile

I find the service really easy to use and it is always reliable. Secure service, paramount for my clients.

Nachteile

On the rare occasion connectivity dropped, however I feel this is not a Doxy.me
issue.