SimplePractice

Vorteile

Ich nutze mal dieser Software schon seit ca. 3 Jahren und habe es immer für meine Zeitmanagement benutzt. Es war immer top. Also habe gar keine Probleme damit. Später fand ich, dass neue Funktionen ind schon entwicklet, aber werde ich die Zeitnah nutzen.

Nachteile

Von mir aus, nur die Preis ist etwa hoch. Aber sonst finde ich alles top

Vorteile

I love how easy it is to use and how user friendly it is.

Nachteile

The cost prohibited me from continuing to use the platform.

Vorteile

Having Wiley Treatment planner integrated into the software saves me so much time!

Nachteile

I don't have any negative concerns about Simple Practice.

Vorteile

The ease and quality use of the product. It was super simple to use.

Nachteile

Trying to manage paying just a regular payment was hard. It has to be attached to a created invoice and was sort of annoying.

Vorteile

We moved from a system that was very antiquated and simple to this platform and so the features that it offered were new and exciting. We were able to manage electronic documents digitally which we had never done before, run reports, manage schedules all in one place, and claims and billing were all in one place.

Nachteile

Because it is a system built to accommodate any type of practice, it did not work for our unique and specific needs. We had many issues with reports processing correctly, were losing information, and there were inefficiencies in the way that claims and payments processed and posted.

Vorteile

User friendly, the templates are helpful and easy to use, telehealth feature, and I like how the goals from the treatment plan show next to the progress notes.

Nachteile

I can’t think of anything I dislike. Sometimes the connection on telehealth sessions is poor, but that is likely not a SimplePractice issue.

Vorteile

The telemedicine virtual visits are awesome!

Nachteile

Simple Practice is awful at reporting. The built in reports miss the market, and they will not allow users to create their own custom reports.

In Betracht gezogene Alternativen

Warum SimplePractice gewählt wurde

Gründe für den Wechsel zu SimplePractice

Vorteile

It's simple. Has just what you need to run your practice.

Nachteile

It wasnt a good fit for our group. We have multiple credentials.

Vorteile

I have been using Simple Practice since 2018. It seems cliche to say that this platform makes running my practice simple, but in this case that really is the best word. I think for me there are 3 things that make running my solo private practice almost too easy.

1. Scheduling. I love that I can schedule clients for weeks at a time. I can properly schedule clients who are every other week and weekly and be able to add in one-time sessions in between and minimize the problem of double booking myself. Clients can cancel themselves and I can also see who would be in person or virtual. I love that I can create any time of appointment so that I don’t schedule clients without leaving time for eating. The scheduling includes the billing codes, alerts before each session and much more so it’s not something easily recreated in google calendar. And now that other calendars and Simple Practice can sync, it makes my weekly schedule that much more simple.

2. Billing. There was lots of intimidation around bilingual insurance. Enter Simple Practice. I still cannot believe that I can submit billing for multiple clients at once with one click. That’s it. And if I ever have an issue (very rare) the customer support is so good, they give step by step instructions to fix the issue making email communications simple as well.

3. Telehealth. My clients love that they can join a session from their iPad, laptop or phone with the click of a button. This is great for adolescent clients and allows for using a backup device in the moment if a laptop or phone dies mid session. They can send a message while on session in the chat or I can share my screen to work on exercises when needed. It has been super simple to have family sessions on multiple devices when needed.

Running a practice from intake to termination is so easy that sometimes I feel like I’m forgetting to do something. It’s almost too simple. But guess what, Simple Practice even alerts you when you forget to do a note or a client has an outstanding balance, so even forgetting is made simple too!

Nachteile

Wished there was a live support option - now they have added it with a higher plan so I will need to check this out!

Vorteile

SimplePractice is super easy to learn and use. I love the integration with treatment planners to make diagnosis and treatment planning easier than ever. SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services on your personal calendar. I haven't had any major issues with SimplePractice that were not quickly remedied.

Nachteile

There is not much to dislike about SimplePractice. It does what I need it to do and allows customization by the users.

Vorteile

It was easy to customize notifications that would be sent to clients.

Nachteile

The pricing structure and the consistent additions at extra costs.

Vorteile

I really love the intuitive calendar management. I can 'drag and drop' appointments and can easily set recurrences and move recurring appointments. I also love the 'Load Last Note' feature where I can save time on filling in standard fields and concentrate more on the weekly/bi-weekly changes in information (i.e. client progress, client needs).

Nachteile

I would improve the Telehealth app. The Telehealth app seems to malfunction quite frequently when clients are using their phones to join appointments. I have also noticed that my video glitches quite frequently. I would also improve the 'Share' function on Telehealth. It is very hard to screenshare and use it for sharing worksheets and handbooks.

Vorteile

For solo providers, maybe passable. Horrible for groups

Nachteile

The billing is a total cluster and now so is customer service, outsourced to the DR. Your bills go through APEX EDI clearinghouse BUT the ERAS supposedly come back through Change Healthcare- two different clearinghouses- special fees with that, of course. Our company was never set up properly nor advised of this and have had no ERAs for more than 10 weeks now. ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we discovered this, they told us it was our problem- even though THEY set up the billing and we gave the correct information.

Vorteile

I like that it has so many features and that it is tailored made for mental health providers. I like that the customer service is awesome. Everyone that I have emailed, chatted, or spoke to was very knowledgeable and answered, if not all, most of my questions. If they didn't have the answer right away, they got back to me quickly. I also like that it has videos, how-to, and onboarding to help you navigate while learning their system. The getting started checklist, I definitely love that because it makes me realize that its more to use and learn. I like it so much that I am writing a review. I either write reviews when things are really bad or really good. In their case, Luminello is great.

Nachteile

I haven't used it too long, so I haven't yet realized anything bad. However, I feel that if I find something wrong, they will be right on it to fix it. I had little small issues like something didn't show or submit, but that was because of what I was doing. Once I realized it, it worked with no problem. Again they have a lot of videos and guides to show you what to do, so I feel like you can't go wrong.

Vorteile

I like how easy it is to be able to access the information that I need quickly, and that it is user friendly to the point of me being able to quickly schedule and add notes to my client's charts. The Wiley notes save my life, and make me sound a lot smarter.

Nachteile

I like some of the templates that I have used at other companies, and they aren't universal to be able to use in other areas.

Vorteile

Billing process for both cash pay and insurance claims, EOB posting, online schedule capabilities, patient portal, and the overall ease of use. There are a lot of document templates as well. The live can’t be beat for all of the features available.

Nachteile

Simple Practice does not integrate with my supplement/lab dispensary (FullScript). A fax feature directly from Simple Practice would be nice for sending chart notes when necessary.

Vorteile

I am sure that there are positive things about this EHR, but at this point I am too disappointed to remember anything.

Nachteile

I HATE the fact that the programming removes clients whom I have scheduled on a weekly basis from my schedule without apprising me or the client. On 5 occasions it has appeared that I stood up a client or forgot about them, since they were no longer on my schedule suddenly with no warning.

Vorteile

only feature - it helped me set up e prescribing.

Nachteile

No lab integration possible for solo telepsychiatry
Added billing fees are exorbitant. Worst off 30% or more of claims submitted through APEX/Luminello are rejected. No support or guidance.

Vorteile

I really like that it is user friendly and can incorporate video conferencing for individuals and groups.

Nachteile

I don't like the difficulty with billing sometimes which causes some issues.

Vorteile

Ease of use for the client to enter and update info. Also straightforward for administrative use related to billing and scheduling.

Nachteile

The nature of highly customizable tools sometimes comes with the extra work of identifying the settings that need to be adjusted to pull the desired data. For example, billing dates defaulting to the last billing period as opposed to client history. Also not as proactive in pursuing insurance coverage for clients.

Vorteile

Is very easy to use. All the information is easy to find.

Nachteile

Process about deleting a claim. It is too difficult.

Vorteile

As a new user i found Simple Practice easy to navigate.
Its a good comprehensive tool for healthcare management offering many features.
It has helpful customer service.

Nachteile

The pricing is too high.
The invoicing was not that good.
Its not for company's its good for solo providers.

Vorteile

In theory the features that simple practice offers are great. You can schedule patients, use it for med records, and billing.

Nachteile

Using the features is impossible! I had simple practice for several years and the billing was always messed up, plus it’s very expensive if you have a certain number of claims. If a patient has multiple coverages it is very hard to manage. I could never use the invoices feature because the billing was always incorrect which made the invoices all incorrect. The documents and forms were too difficult to figure out. The only feature that worked well and was easy to use was scheduling. I finally found a different software that was much easier.

Vorteile

It was easy to use and the platform is simple to navigate.

Nachteile

It is costly for someone who just first started their own private practice.

Vorteile

So simple to track daily calories with a user-filled database of foods. It also had all my records from my doctor which was super helpful.

Nachteile

I wish it meshed with other apps easily such as myfitnesspal

Vorteile

easy to see billing and insurance papers

Nachteile

I don't always see my notifications
I sometimes need to hunt and peck to find what I'm looking for from my provider

Vorteile

The calendar is great, easy to use and you can see the times client's are scheduled. You can set up notifications to be alerted about appointment times. The customer service has been helpful and they are quick to get back to me. They offer a lot of great features.

Nachteile

I would prefer more customizability with the invoices and Superbills.

Vorteile

Calendar sync, scheduling, user friendly, payment options, Stripe integration, client portal, templates available.

Nachteile

Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SimplePractice

Vorteile

The name says it all. SimplePractice, once it is set up is easy to use, the customer support is unmatched. They listen. They have communities where you can make suggestions for improvement of the software and they make updates based on customer suggestions. They offer so many templates options for assessments, treatment plans, progress notes, polices and for so many other reasons. We can also create our own templates. They offer free trainings to all of their customers with the options to gain CE's. There is just so much I can say about SimplePractice. I know I am leaving something out, but just know this is an awesome platform and worth every penny. Even considering calendar intergrations. I thought that was something that would be a given in a platform that caters to running an office easier, but it's not. After talking to friends who are on other platforms, this is not an option they have.

Nachteile

I don't really have a lot of cons. My biggest drawback right now is the fact that I can't create a bulk invoice statement without deleting old ones and creating new ones. Although that is something I hate I can't do, I wouldn't consider it a major issue, because this is a suggestion that has been brought to the developers of SimplePractice, and the way they continuously upgrade and make changes to meet their customer's needs, this may not be an issue for too long.

Vorteile

I like that Simple Practice has all of the features that any mental health practice would need, and it can be as simple or detailed as the user likes.

Nachteile

Maybe the only downside would be that if I do want to get more detailed with income charts or expense reports, things like that, maybe there might be a small learning curve, but definitely a doable one.

Vorteile

As a patient, I think this software is great. It is user friendly and has nice features! You can access invoices, change/add payment methods, message providers, and receive reminders about appointments!

Nachteile

The only thing I could think of is having to verify my email each time I log in, it can be a pain, but I understand for security purposes!

Vorteile

SimplePractice makes having a private practice SIMPLE. With this software clients can schedule a consultation with you, input credit card information, you can send them the required paperwork, charge them for the invoice and also add clients notes and measurements all in one place.

Nachteile

The price is a bit high when starting off, but it is worth it.

Vorteile

It seems like it has all the bells and whistles for therapy - which is great, when I am only seeing people for therapy (which is rare). But, despite Simple Practice having bought Luminello to add on the medical/psychiatric EHR features, it is woefully inadequate for psychiatric services

Nachteile

No vital signs (face it, this was the first thing ever digitized in health care. It is not available in Simple Practice, so you must hand enter vitals - every time.)
No ability to include scored measures in a progress note automatically
Diagnoses do not appear in progress notes unless they are hand entered
No physical exam feature (this is literally available everywhere - but not in SP).
No automatic display of medications and prescriptions written. There is no crossover from the medication section (Dr First) and the progress note. Meds are not easily viewed while working on a note and seeing the patient.
Portal does not seem to contain education or information shared with patients (like med ed). This info is only available in a chat feature.
No lab integration.
Of course, you can waste a lot of time inventing your own templates for vitals, H&P, etc.
I haven't used the billing feature
This is overpriced for what it is. I am not sure what they "bought" from Luminello, other than patient lists and demographic info. Otherwise, it is just Dr First slapped on the back end of a therapy EHR.

Vorteile

Simple Practice is straightforward and user-friendly. Its setup is convenient, reducing unnecessary stress and simplifying error correction. Therapists may find it particularly beneficial, especially if they provide super billing or accept private payments.

Nachteile

Accidentally deleting items can be problematic, especially when in a rush or with patients waiting, as retrieval can be difficult. The calendar system would benefit from improved templates to reduce the need for manual input, which currently creates excessive administrative time. The ability to apply changes all at once, rather than individually, would also be advantageous.

Vorteile

Simple Practice is a very user friendly software for managing medical records. There are many features that are missing but if you are a smaller sized company or an individual practitioner, the simplicity is amazing.

Nachteile

It can be difficult setting up payers initially

Vorteile

Simple practice is simple. That is so helpful for a software. It is much easier to set up than the one we are currently using. I also like the two-way Google calendar integration.

Nachteile

If you start to add clinicians, then it gets pricey, simple practice does not differentiate between full-time and part-time clinicians in terms of pricing. So we switched, because adding part-time clinicians was getting too expensive for the software. It is also not a marketing centered software compared to the one we are using now.

Vorteile

What I liked most about Simple Practice is the support team. They answered any questions and the setup process. It was pretty simple.

Nachteile

What I like least about Simple Practice Is the clearing house. In February we had a major breach it was hard to see payments and ERA.

Vorteile

I like that it is good for the starting up clinician and that the templates are easily customized.

Nachteile

I don’t like how glitchy telehealth is, that there is not a lot of customization on the calendar screen and it can be readily confusing to someone who is trying to use the system besides just scheduling.

Vorteile

All of the features that were available and the ability to host a group private practice with the software.

Nachteile

The cost of the product, not being able to customize the forms, and the lack of control and ownership of the data.

Vorteile

I have had multiple dealings with SimplePractice, but (to be fair to them) my ratings are not based on using their EHR, but rather their business practices. I have nothing good to say about them.

Nachteile

Their focus on profit at the expense of ethics and customer/client satisfaction.

Vorteile

It has all the bells and whistles. It's really a great product and syncs with everything you need it to.

Nachteile

It is really expensive compared to other EHRs out there and their customer service is ok

Vorteile

Ease of use, flexibility in making it more personalized to your business.

Nachteile

The ability for client's to pay the invoices sent to them directly without my assistance.

Vorteile

User friendly, logical interface, many ways to use it

Nachteile

Overwhelmed with amount of features I do not require and the increase fee/overall cost for how I use it so I dropped and switched to another platform

Vorteile

The simplicity of the software and its ease to use.

Nachteile

There weren’t a lot features like option to mass message clients, differentiation between appt types and portal options for clients.

Vorteile

What I appreciate most about simple practice is that it is constantly growing, expanding, and improving what is available.

Nachteile

The cost is pretty high as you start adding team members.

Vorteile

The ease of editing all assessments, notes, treatment plans, etc was FANTASTIC.
I also loved how easy it was to adjust appointments in the calendar, send documents to clients, and so much more.

Nachteile

The billing became a problem for the group practice I was working at.
It was also a problem to have more than one contact on a client profile which was challenging for working with children. I believe this may have been fixed since I left that agency.

Vorteile

The way it is organized feels intuitive and user friendly.

Nachteile

Primarily the cost to send text messages (I would pay for that separately as an add on with the lowest plan)

Vorteile

It is user friendly, easy to navigate and aesthetically nice

Nachteile

The evaluation template was not as detailed as I would have liked, so we would end up writing evaluations in a separate document and upload it into the system

Vorteile

It was easy to navigate around the software. To schedule the next session was relatively easy as well. Billing was taken care of, so that was nice.

Nachteile

*Customer service shared that the [sensitive content hidden] didn't want to make some much-needed changes to the platform (adding time zone changes automatically if the client was in a different time zone from mine, which was one he denied).
*You must be on the HIGHEST tier to get ONE-WAY calendar integration.
*Price points are ridiculously high for what they offer.
*The look and feel of the platform was antiquated.

Vorteile

SimplePractice, es realmente fácil de usar y la interfaz de usuario es agradable. Hace que muchas de las tareas de documentación y facturación sean muy fáciles. Me facilita ocuparme de todo lo que necesito con respecto a la incorporación del cliente
Algo para destacar es que se incluyen videos.

Nachteile

En términos generales, no tengo alguna función que no me guste, es realmente muy buen programa.