FastSpring

Vorteile

Die Tutorials sind soweit ok wenn auch mit viel Text und wenig Inhalt

Nachteile

Man bestellt einen Artikel und bekommt einen, zunächst, kostenlosen Artikel dazu.
Diesen Kostenlosen Artikel muss man aber kündigen sonst ist er nach 14 Tagen kostenpflichtig

Vorteile

FastSpring has been completely dependable in providing a way for me to sell ebooks through my website. Once each book is set up as a new product, I rarely have to take any further actions; I can attend to other aspects of my business, secure in the knowledge that FastSpring is taking care of all aspects of sales, including processing payments, taking care of sales taxes in many countries, and handling downloads of the books by the customers.

Nachteile

When I first started using FastSpring, I found it somewhat tricky to set up a new product. It took me a while to understand how to construct the template for the email message a customer receives after purchasing an ebook. However, FastSpring's support team helped me through that process, and now it is very easy to set up each new product, using a template that has been saved to my account, which provides multiple file downloads so the customer can download the book in three versions (PDF, ePub, and Kindle).

The only other problem I sometimes encounter is when a customer contacts me to say they have not received an ebook they paid for. On several occasions, the problem was caused when the customer entered their email address incorrectly. I wish the FastSpring system would somehow verify that the email address is correct when entered.

Vorteile

Excellent and easy-to-understand reports in the service. It's especially convenient to work with the Sales report and receive information about subscription payments. Additionally, statistics on failed payments and chargebacks are displayed conveniently.

Nachteile

I didn't find any drawbacks. The service is easy and convenient to use in work.

Vorteile

none that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition.

Nachteile

Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible.

Vorteile

I have bought several products via FastSpring now and have been happy every time.

Nachteile

I don't have any issues with FastSpring.

Vorteile

The learning curve on the FastSpring store environment is easy to master. On first exposure, the features and capabilities can seem to be a bit overwhelming to initially understand. But with careful reading of all of the Help topics you will soon have enough knowledge to begin designing your store structure.

Anytime, you discover a feature or function that doesn't understandable, go to Support and submit your questions and intended results that you want to achieve.

The folks will rapidly respond and do everything possible to provide information.

Nachteile

I would like to be able to sort products and offerings into more easily manageable groups. For example, being able to add sorting tags to a single product, and generate individual store fronts by simply defining the contents by the assigned tags.

Vorteile

- Fast and responsive support team.
- Wide choice of payment and currency options for my customers.
- Very flexible with features covering almost all of my business needs.

Nachteile

- Can sometimes be a bit unfriendly in terms of the interface. Looks like the coders are in charge of usability.
- Design of the user checkout and options to change it are a bit outdated and need to be modernized.
- Could have integrations (or apps) with web and eCommerce platforms: Wix, Ecwid, etc.
- A bit hard to setup more complex elements such as shopping cart, etc. Needs to offer some visual way to do it (without coding).

Vorteile

Good handling of payments via various payment methods, anywhere in the world. Tax processing for virtually all the countries, with refund capability, if applicable.

Nachteile

Occasional glitches in integration with our platform, TestDome, resulting in us having to update some payments manually.

Vorteile

FastSpring provides online payment processing solution for our worldwide customers, including VAT and tax processing.

Nachteile

Creating custom orders and invoices could be more user-friendly.

Vorteile

I love how flexible the software is. It accommodates a variety of different strategies to sell a product. Integrated product license support is great and includes the ability to callback to your own system when purchases are made.

Nachteile

There are some non-intuitive ways to get at certain information about purchases or settings.

Vorteile

The best feature of FastSpring is their handling of the transactions -- the payments, taxes, refunds are all handled for me. Acting as a reseller, my paperwork is greatly simplified: I sell to them, they sell to the world.

Integration was easy, with excellent tools and debugging capabilities available.

Nachteile

Customization does require some technical smarts.

Vorteile

Todas las funcionales que integra, lo que lo convierte en una herramienta muy potente y a la que se le puede sacar mucho partido, ya que no sólo gestiona pagos, sino también facturación entre otras muchas funciones.

Nachteile

La facilidad de uso y poder llegar a dominar la aplicación. Se nos hizo pesado muy tedioso y el interfaz de uso es muy mejorable.

Vorteile

We have been using FastSpring for over 6 years now and the first thing that comes to mind is that it is a solid product, that we never have issues with. It just works. I can't say it is complicated in the initial setup. All the necessary testing options are available and they are easy to use. Overall great product with many options to set up your store and integrate with other platforms.

Nachteile

I don't have much to say here, except that maybe there is a bit of a learning curve to it if you have no background in setting up subscription-type billing.

Vorteile

The fulfillment aspect of FastSpring is very good, making it virtually impossible for visitors to your site to get your product without first paying.

Nachteile

Integrating with your site is a bit involved and you will need some technical knowledge to seamlessly integrate it with your site.

Vorteile

I was introduced to FastSpring by an existing customer which I asked for suggestions for a payment gateway that could help us process recurring payments. The challenge was that our home country was India and other payment gateway providers like 2checkout had already rejected our application. But we got on-board with fastspring within a couple of weeks and it has been an amazing journey since then. We've processed thousands of dollars since then and experience has been very transparent.

Nachteile

A few hiccups would be:

1. The UI and easy-of-use can be worked upon. Sometimes it becomes difficult to find the right section/settings for a specific order
2. The back-end dashboard could have a few more features

Vorteile

Rich features
They handle taxes well all around the world

Nachteile

Poor support
Buggy implementation of new JavaScript based storefront

Vorteile

Using FastSpring it was easy to set up a sales solution for my Microsoft Windows app. The site allows extensive testing of your store listing prior to going live. The user interface is intuitive. I have had no problems with the mechanics of the service. User feedback is forwarded safely and securely, and it has been easy to handle user issues.

Nachteile

The only suggestion I have had is to provide a mechanism for free software updates for registered end users of my app. There are some mechanisms in play, but they are time-limited. Right now I maintain a mailing list and give out free update coupons to purchasers of my app. But it would be nice to make this a little easier via the site.

Vorteile

FS has supplied a great deal of work that we didn't have to program ourselves. It takes care of our renewals and fulfilments better that we could do ourselves.

Nachteile

None, the platforms are great (Springboard and Dashboard)

Vorteile

Does taxes, sends automated reminders, automated failed payment notifications, tracks memberships and active inactive states. I'd like to be able to track approved users in the Fastspring (other admin staff etc)

Nachteile

Hate hate hate the font size of the customer URL... its small and have to adjust it manually to normal size each time I email a customer a copy. On the reports page I don't understand the reporting on Current Subscriptions, its often at odds with other methods we use to track memberships, and varies wildly during a 24 hour time frame

Vorteile

I feel I can trust the Software to deliver on Sales after I have configured my Product. It is a fairly straight-forward, low cost solution to getting my Products online and getting revenue. I have tried other systems and still love FastSpring the best!

Nachteile

I like the old style Login unfortunately as the new Board is missing the easy ability to switch from test to active when designing the Products - I could not find it anywhere and I searched for ages!? The reporting still needs work - it is not intuitive enough and always takes me ages to get the type of data I want to see

Vorteile

I love the abiity to accept check payments. They also make it very easy to adjust products, prices, coupons, etc.

Nachteile

It is difficult to find a list of all current clients and transactions. They also could use an update with their reporting.

Vorteile

Not a whole lot. It takes forever to load.

Nachteile

Fastspring could really use an interface update. Using the product feels like I am using something from 2005.

Vorteile

Easy to integrate
Efficient in handling payments
Money vs Value is perfect
Quick response from CS team

Nachteile

Need automation in few areas. Rest is good

Vorteile

Everything.
They take care of everything including paying all of the states sales tax.
Great customer service.

Nachteile

Have not found any.

Vorteile

The features it offer for digital products and the multiple payment processing options are top-class in this segment.

Nachteile

Nothing much to dislike about this. I would still like better integration with physical products. Currently I use it only for digital products.

Vorteile

I use it to monetize a side project. I migrated from Plimus in 2013 and FastSpring is much better in every aspect.

Nachteile

Most of the time it's a self-service and I don't get any questions from clients. But from time to time, usually when European academic or government institutions are involved, I get requests for an official quotation, or I'm asked how to get a pdf version of an invoice (it's possible but not obvious), or how to pay by bank transfer (also possible but often a client cannot sort it out themself). But all this is not a big deal and FastSpring has a great helpdesk.

Vorteile

Great customer support, reasonable fees.

Nachteile

Fees could be lower, but still good value for the money.

Vorteile

-plents of features
-flexible
-support

Nachteile

-nothing

Vorteile

Very modern tool to support ecommerce and lead gen

Nachteile

can get confusing at times especially when integrating with other websites

Vorteile

Good overviews in terms of recurring revenue
Market leader with a trusted brand
Quite complete in terms of features

Nachteile

Limited options in terms of automation
Does not handle renewals the way it should
We ended up switching to Paddle

Vorteile

Has a professional look for the customer. Generally easy to use for the vendor. Can customize/automate with scripts.

Nachteile

Some features are awkward to setup but they can be done. Vendor help section needs some rework/updating.

Vorteile

It is stable. Reporting features are good. Lots of functionality. I've never had any problems with errors, etc. It just works.

Nachteile

Admin interface is not intuitive. I sometimes have to hunt around or use trial and error to get something to work. Setting up coupons is awkward. I would say that the admin site was designed by programmers and not end-users. Needs some work on the usability side.

Vorteile

Easy to set up and start accepting payments. My experience getting started and dealing with support was positive.

Nachteile

The dashboard and UI are dated and could use an update. The payment pages also have a slightly dated feel.

Vorteile

Nothing yet! Need to first become a user but hard to do when the rep don't reply.

Nachteile

We are working towards our final selection. Asked a commercial question a week ago the FastSpring has completely ignored an response. Almost like they don't care if we become a customer or not. First experience before even buy is not a good one!

Vorteile

Laisse le consommateur espérer acheter légalement

Nachteile

Pas de facture de société lorsque le consommateur a validé la commande