Zoho Billing

Vorteile

It has been a very complete platform where billing processes are easier to carry out with templates that save time and can be customized to include all the company's information. I think payment tracking is a very well designed tool that has allowed me to save time where payments are made quickly.

Nachteile

It is well designed and suitable for the needs that were required without any problems.

Vorteile

Very robust billing system with lots of options and integration for billing.

Nachteile

Little complicated to setup first and would need professional guidance to get it to work exactly as desired.

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Vorteile

Easy invoicing, automation, and seamless integration.

Nachteile

Limited customization and occasional bugs.

Vorteile

Whilst working this was the ideal cost effective solution,

Nachteile

Zoho support is disgraceful. Irrespective of the situation and the urgency of a particular matter when speaking to someone you get the same generic response of we will get someone from technical support to look into it and contact you" the minimum this will take is 2 weeks. Even when they respond, their response either bares not resemblance to the matter you raised, or its someone else's fault.

Vorteile

Really easy to set up, and integrated with the merchant processing of my choice. When we first switched over Zoho subscriptions were the only tool that could email multiple reminders to the clients prior to the billing renewal which I feel is great for subscription services.

The customer portal on the backend allows for customers to change their credit card information without me or one of my team members to have to do it manually. Super time saver.

It also notifies my team when a payment doesn't go through for whatever reason and can automatically retry the card again.

When we first started, it gave up to $50k worth of transactions as a free trial. Meaning you don't have to pay for a subscription until you reach 50k worth of transactions or a certain number of clients. Really cool.

Nachteile

The only thing I didn't like was that I couldn't do a one time payment easily. Sometimes we have one time jobs such as web development or consulting, and it makes it kind of hard to use just this one system. We had to also get Zoho invoice to complement what we were doing. So unless you are doing just recurring subscriptions you'll need to get an invoicing tool as well.
Als ran into problems with the customer portal, but most of my clients didn't wnat to log in so it wasn't that big of a deal.

Vorteile

Pricing structure
API integrations
Webhook announcements
Clean and intuitive admin panel
Robust reporting
Subscriber export
Subscription pricing flexibility with coupons and addons

Nachteile

The non-API deployment is a bit limited in terms of collecting any customer information that's not part of the default data. We didn't have the budget to do a full API deployment, but we were able to come up with some workarounds to collect info in fields not specifically designed for that information. When we did go with the full API deployment, it was pretty easy to transition our hacked-together data collection into the new custom fields.

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Vorteile

The product's subscription payment tools, including their methods and coding customization preferences, were highlights for me. We were given a lot of latitudes, and it worked out wonderfully. It was also crude and straightforward to make differences to existing plans and materialize new ones.

Nachteile

We are still not happy with the duration it takes for ACH transfers to be completed. We are constantly updated on our budget status. However, outstanding invoices will remain reflected as such. So it is hard to tell which bills are overdue.

Vorteile

Zoho Billing offers an intuitive interface that simplifies subscription and invoice management.

Nachteile

Zoho Billing's learning curve can be steep for new users, especially when setting up complex workflows. Additionally, some customization options for invoices and reports are limited.

Vorteile

Ease of Use. Zoho Billing is known for its user-friendly interface, making it easy for businesses to manage their billing processes.

Nachteile

Limited Integrations: Although Zoho Billing integrates with various applications, there are some tools and software that it does not support, which can be a limitation for certain businesses.

Vorteile

It is a great tool to track the data of what is hapenning in your business without needing you to personally do it every time.
Regular updates in the tool eases things with enhanced features everytime

Nachteile

It is not easy to access for everyone as you might need some inside knowledge about the technical parts.

Vorteile

easy of use and simple platform mavigation

Nachteile

searching for clients accounts for invoices - have to go to invoices then to search for client

Vorteile

It does what it supposed to do, handle subscriptions and payments for recurring billing, the interface is ok but can be better

Nachteile

Some features are not available and no API , the cost is kind of high if you have a high number of clients

Vorteile

Once set up, it runs pretty seamlessly without problems or difficulties. We have been on with them for a couple of years and haven't experienced any problems as the system changes and evolves

Nachteile

The documentation is not easy to use and I haven't found a good source for help. Their forums are good for cookie cutter questions, but challenging to get out if the box answers.

Vorteile

Helps me stay organized within my small business. Works as an accounting feature for me as well in regards to some of the reporting. Very intuitive with ability to customize everything, including branding. LOVE!

Nachteile

I really do not have any cons to this software!

Vorteile

- Provide automation
- Easy to integrate with our product
- Customer services are good

Nachteile

- Sometimes the system gets buggy
- All the options are not there which is in Zoho invoices
- Customer services are only via email, chat or direct phone lines are not that responsive

Vorteile

The program provides a lot of value for what you pay. Setup with straight forward it's easy to use on a day to day basis.

Nachteile

There are times where making changes/updates is more difficult then it should be which can be frustrating.

Vorteile

The software is easy to setup and has a great deal of customization options to suite any business.

Nachteile

I have had no bad experiences, so I can offer no cons to the Zoho products we use.

Vorteile

It's not absolutely intuitive, but it works as a part of Zoho ecosystem, so if you're already familiar with apps like ZohoBooks - then it won't take a lot of time for you to get familiar with Subscriptions.
And yes, as most of the Zoho products - it's very flexible

Nachteile

UI of the checkout pages and emails. It would be good to have more templates available

Vorteile

Easily handles billing for recurring subscriptions, without having to remember to send bills each month. Allows for either auto-credit card billing, or simply sending an invoice.

Nachteile

Hard to view details of multiple subscriptions at a single client. All subscriptions are listed exactly the same way, so it makes it difficult to find the specific one for which you are looking.

Vorteile

Zoho Subscription is very user friendly, easy to use and very intuitive

Nachteile

There is nothing I can think of that I did not like

Vorteile

It's simple and easy to use. It's very user friendly and designed for easy understanding

Nachteile

Certain mandatory features are not available

Vorteile

Our customer base is organized in one place in a very coherent manner.

Nachteile

In my opinion, the reporting given could be better.

Vorteile

Support for the application is excellent and there is ease of access for all features and it is easy to understand.

Nachteile

Further customization within the application would be nice especially if there are particular types of subscription that need different options aside from the ones there by default.

Vorteile

Software is easy to set up, maintain and use.

Interfaces well with Zoho Books accounting software.

Ideal for SME orgainsations wanting value for money, easy of application and great customer support.

Nachteile

Don't really dislike anything about it. If we had to be picky, you have to leave Subscriptions to go into other Zoho applicatons like Books or Inventory

Vorteile

Zoho Subscriptions is easy to start, especially if you're already in the "zoho software ecosystem". You can create a new Product and define your Plans, and have them ready for clients all within an hour. The "hosted pages" keeps all the tricky technical aspects including customer & billing info off of your application/site.

Nachteile

Like most Zoho products it has a slightly "unpolished" feel to the UI, but the features are all there.

Vorteile

With Zoho, it is super easy to generate an invoice even if you don't have experience.

Nachteile

No complaints. Great software to create invoices.

Vorteile

Es un excelente CRM fácil de usar y de gran apoyo para las empresas.

Nachteile

Dificultad para integrarse con herramientas de ventas basadas en Zapier.

Vorteile

Es un buen CRM que cuenta con eficientes herramientas que son de gran apoyo para pequeñas empresas.

Nachteile

Creo que deben mejorar las aplicaciones nativas.

Vorteile

This software makes automatic billing an unbelievably easy thing to do. I absolutely love how you can create products, and within the product create different pricing plans. You can set how each customer should be billed and how often. It provides an online billing account for your customers to see their subscriptions, paid invoices and even update their credit card details.

Nachteile

We love it, but our main gripe about Zoho Subscriptions is that you only get one Hosted payment page for ALL of your products and plans. This is truly odd to me, and many people in the forums are also confused why there has not been any ability to create different payment pages for different products. This means that if you have two different branded subscriptions...you must somehow make a single check out page that fits both of them. Also, it's the same page as when a user updates their cc info... everything else is amazing with this product, but for us, it was a face-palm.

Vorteile

Zoho Subscriptions takes care of every step of the payment process. After its setup, the process is smooth and simple for every new customer yhat signs up

Nachteile

The new way invoices, refunds, credit notes and subscriptions are displayed is cumbersome and makes it hard to look at the full history of the customer

Vorteile

This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.

Nachteile

The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.

Vorteile

The product is so simple to use and to set up. I don’t know what I would be doing without subscriptions

Nachteile

I wish subscriptions had a more options of what date the recurring charges would apply.
Other than that, no other complaints

Vorteile

Easy navigation, support documents, and support team is very helpful. As usual a product from Zoho family is awesome.

Nachteile

Option to charge from estimate is not available, in India specially we are charging customers from invoice after GST regulations, to avoid GST payment before receiving payment, i would request Zoho subscription to allow this.

Vorteile

I love how Zoho Subscriptions can connect to several payment processors. Its also wonderful how it auto syncs with Zoho CRM without having to build an API.

Nachteile

Didn't have any cons. Great program to use.

Vorteile

All in one apps and inexpensive for small business owners. The company makes many awesome business apps, most of the apps are inexpensive but have world class quality.

Nachteile

Cons, they don't advertise a lot about their wonderful products. Wish they are in media and advertising about their products so that more awareness would be created.

Vorteile

Set it and forget it , i would not be able to function with the amount of subscriptions i have , Zoho take the hard work out of the management

Nachteile

No being able to change a subscription easily once set up , also not being able to change a customers Vat Rate , i have customers in different zones and if they ask to change from GBP to USD i have to create a new account

Vorteile

Loved the tool for building subscription checkout options, as well as the templates and options to customize with code. There was a great deal of freedom presented, and it served us very well. The ability to create and manage the plans themselves was also highly intuitive, and easy to adjust and update.

Nachteile

I have been very happy with this service, and if I have something I wish I could do, almost always find that this has already been covered in another feature.

Vorteile

Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily.

Nachteile

Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there.

Vorteile

I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.

Nachteile

My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.

Vorteile

It's quite easy to setup, far easier than other solutions. Nearly everything can be done 'no-code', where you can easily create subscriptions and start accepting payments easily. API is quite easy to use, if you need it.

Nachteile

It's extremely limited in what it can do, and the interface is a little clunky. I constantly experienced bugs when integrating it with Zapier, often times having to reach out to support in order to deploy a fix. You cannot do multi-lingual checkouts, which can be a huge issue in certain regions. The customer portal that they provide is also quite lacking in visual appeal.

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Vorteile

Integrations with Payments is very seamless.
Setting up WebForms to create subscriptions is fairly easy.

Nachteile

Integration with ZohoCRM is not as seamless as hoped.

Vorteile

1. Robust and fully-featured API
2. Support team is responsive, and goes the extra mile to help you
3. Pricing model is great for the startup and beyond

Nachteile

1. Does not currently support a custom billing page. However, the support team worked with me to create a hosted payment page that looked like it fit into my signup process.
2. The ZOHO team is constantly updating the platform, but there is not any communication to current customers on what was added, changed, or removed.

Vorteile

Keeping a track of your clients payment details, processing a refund or creating a Coupon code using this software is fun and that easy. This has made my life simple.

Nachteile

I have been using this software for more a year now and did not find any issues with this.

Vorteile

You can build plans for whatever you want with products and that is pretty simple in and of itself. It is tightly integrated to other Zoho Apps so that get's an A+, the testing environment is not too hard to configure. Add-on products can be created but not listed on the hosted page so an Add On essentially has to be added down the road as an invoiced item which means clients cannot configure their solution.

Nachteile

Spent about 3 hours configuring Test and when I created the Live environment - had to to it all over again. Nothing you create in Test is in Live. I have checked it twice - it asks you to copy an environment and when I did - poof - had to recreate the products and addons all over again. That seems like a glaring error and opens the solution to errors in subscriptions, wording, pricing, everything. Very odd way to build the solution.

Vorteile

Hosting pages features, multiple products, and multiple plans, ease of use, clean interface.
Subscription management is also very easy.

Nachteile

It should have post payment, landing page feature.

Vorteile

Saving time is very important to our company because saving time saves us money. Automation saves us time that is why we LOVE Zoho Subscriptions. It helps us to eliminate manual billing. Subscriptions takes care of EVERYTHING - coupons, addons, thank you for your payment, card failure and card expiring notices, and prorate invoices. We can even group invoices from multiple subscriptions together and it integrates with my accounting software. The cost is so much less than other subscription billing services.

Nachteile

It would be nice to have more than one hosted page layout option. Also the setup for the hosted page can be somewhat default, especially adding addons.

Vorteile

Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.

Nachteile

Lack of a direct Quickbooks integration.

Vorteile

Zoho Subscriptions makes my monthly billing easy. We have more flexibility than recurring billing. We can add multiple plan options for customers to select when subscribing to our services.

Nachteile

There is not enough options or flexibility for hosted pages.

Vorteile

I like the fact that my customers have the ability to log in and update any info for themselves at any time (client portal)

Nachteile

I wish that this product would integrate with my routing software. (Jobber). That way I can save time and not have to manually transfer customer info to my other software (jobber)

Vorteile

-extremely powerful
-subscription renewal an excellent feature

Nachteile

-lag between CRM syncing with subscription
-problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward
-cannot change change on 2nd tier subscriptions automatically
-updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin