Determ

Vorteile

Das Tool hat ein gutes Preis- Leistungsverhältnis und ist sehr zuverlässig . Außerdem ist es leicht zu bedienen und läuft auf allen Devices. Die Nutzerfreundlichkeit auch auf dem Smartphone ist sehr gut.
Der persönliche Support ist ebenfalls sehr gut.

Nachteile

Es gab keine Probleme bei der Integration der Software in mein System. Insofern gibt es nichts zu beanstanden

Vorteile

Easy to use. Super support from the Mediatoolkit if you need help with how to track specific targets and keywords. Integration of this tool to fit our needs was very easy.

Nachteile

Dont have any thing to put our finger on so far.

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Vorteile

The ability to track all mentions based on the keywords needed makes it easy to report on the performance of various products and also helps in analyzing customer feedback.

Nachteile

TikTok and Instagram Reels cannot be tracked yet which can sometimes make it hard to analyze results from products shared on this platforms.

Vorteile

profiling for social media listening about specific keyword.

Nachteile

API stability and customization, kind manuals

Vorteile

We use Mediatoolkit on a daily basis, for monitoring, reporting, research and educational insights. The support team is very responsive and ready to give education any time we need - weather it is related to some new feature or to our new team members.
Only thing I am sorry about is that we haven't been using the total MTK potential so far, when it comes to reports and some additional options besides just monitoring media mentions, but that is about to change.

Nachteile

We did encounter some of the websites that haven't been included in the mentions overview, but with regular feedback to the MTK team, that matter gets resolved asap.

Vorteile

Setting your own keywords. Seeing online mentions in real time.

Nachteile

I can't think of anything right away. For our small business it offers all we need.

Vorteile

It's easy to get an overall view of the market or competitors communications. Easy access to reports provides easy arguments to present to the board on changes to comms strategy.

Nachteile

The tool is great for everything around online media monitoring, but the reports would be even better if it was possible to include or import additional mentions from offline or different sources not currently tracked.

Vorteile

User-friendly and reliable software for continuous monitoring on social media as well as in media articles and discussions. We can rely on Mediatoolkit to monitor all the mentions and give us an accurate overview of media coverage.

Nachteile

No data archive, you can monitor mentions captured only 90 days ago.

Vorteile

Very quick email alerts, great customer service, and Mediatoolkit is always ready to help at any time. The insights and reports are very detailed as well.

Nachteile

It worked pretty well for us. Very easy to use and terrific customer service from the team.

Vorteile

- aasy to setup
- picks up on most of brand mentions
- has built-in flexible reporting
- easy to export raw data and then fuel into whatever BI stuff you use, e.g. Google Data Studio

Nachteile

- doesn't pick up on Youtube mentions. For a media/entertainment brand that is crucial.
- sentiment analysis is still kinda off-beat

Vorteile

Easy to use, can create as many search criteria as you want, have "feeling" per each found topic (neg, neut, pos), create alerts, get reports

Nachteile

could have wizard or how to create new or edit already created search criteria. Sometimes you forget or add additional conditions and later on you realize that something is wrong.

Vorteile

We have used the most feature that helps us track the impact of our campaigns through different online channels. We have also used the Data analysis dashboards tho track our appearance online but also as an easy way to create reports for our clients.

Nachteile

I took us some time to get used how to setup filters that will work well for us.

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Vorteile

Easy to use, affordable, graphics and report clear and
Support team is very responsive.
New features periodically added

Nachteile

Sentiment analysis needs to be improved.

Vorteile

The ease in which I am able to set up my queries and integrate with the tech team. Reporting is also very simple to use.

Nachteile

Not able to track mentions over the airwaves

Vorteile

We like the fact that we can open a lot of queries for our clients, to monitor different sectors websites and rrss. Also we have had a great experience with the Customer Support team, they helped us understand the tool which is important to be able to get the results we needed.

Nachteile

What I like least of the software is the complexity to set a query to find information in specific websites or social media accounts such as twitter, instagram and facebook.

Vorteile

It easy to use and gives me a completed report,data analysis.

Nachteile

Not appear all mentions like videos in new digital platforms like TikToK

Vorteile

- Ease of use
- Ease of deployment and setup
- simple UI that does not confuse our users

Nachteile

We had a few minor hiccups when inviting colleagues to join the Mediatoolkit, but these were resolved by the MT support rather quickly.

Vorteile

it's important for us to know exactly what is being said about us as soon as it happens

Nachteile

sometimes I receive impertinent alerts and it feels a bit like 'the boy who cried wolf'

Vorteile

Ease of use and simple reporting, simple insights, and lots of nice visualization.

Nachteile

I don't have any specific complaints about this product. It works nicely its job.

Vorteile

It is so simple and easy to use. All the features are well implemeted so a user can easily find whatever he needs.

Nachteile

Everything works great for me. So far I didn't find anything I didn't like.

Vorteile

I like the fact that I can monitor all social media conversations in one place

Nachteile

I will like to see the more sentiment analysis of the mentions.

Vorteile

I like the speed of monitoring data sources and various possibilities of different types of reports

Nachteile

Sometimes it doesn't pick up all mentions and then I need ti use google and do the "inspect" option to add ot mannually for the report.

Vorteile

That is an easy-to-use tool, you can change manually the social sentiment and have a great costumer service.

Nachteile

Sometimes some mentions don't appear and the limitations that listening has with Facebook (it is not only with this tool)

Vorteile

It is an easy to use and friendly system. It's intuitive.

Nachteile

Graphics are not as readable. A result of other systems is to present the health of the brand: it would be very good to have it.

Vorteile

I appreciate how easy Mediatoolkit is to use in terms of setting up queries and reading the results.

Nachteile

I miss the ability to sort out retweets as it makes it more difficult to navigate when you search more broadly.

Vorteile

We use Mediatoolkit for monitoring all media mentions regarding our company - daily notifications every morning are a good start of the day, so we can work with relevant media mentions on our social media channels, newsletter etc.

Nachteile

Not absolutely covering all media mentions

Vorteile

Yes, it solved most of my work directly. It has become even more useful thanks to its easy and understandable interface.

Nachteile

I think they should lower the price. This price is too high

Vorteile

High capacity of recover mentions and make their sentiments

Nachteile

Maybe more capacity to understand neutral sentiments as positive or negative

Vorteile

Easiness, practicality, tailor-made, promptness of the needed help, value for money.[SENSITIVE CONTENT HIDDEN] is great :-)

Nachteile

At the moment I don't find anything wrong

Vorteile

Very comprehensive application is great and gorgeous in every way

Nachteile

It's a very expensive app. Not a suitable app for those who don't have a budget

Vorteile

easy to use and captures fb and ig sentiments (which are crucial platforms to our business). also captures tagalog sentiments.

Nachteile

if i made changes on the sentiments, the charts don't update real time. it would take some time for the charts to update.

Vorteile

Customer support
Easy to do reports
Easy to create queries

Nachteile

Inaccurate tracking on Instagram
False negative results

Vorteile

Easy to use, excellent support team, great insights and data!

Nachteile

Sometimes there are glitches and strange faults or delays.

Vorteile

I love ease of access to all of the links to our organization mentions in media.

Nachteile

Ocassionallly it doesn't gather all of the links so I have to find them manually.

Vorteile

Not impactful features, but looked easy to use in the trial.

Nachteile

It's not working as I expected, the configuration is not that easy. The tool crashes very often.

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Vorteile

Easy to use and the help desk is amazing, made my life a whole lot easier to find my features

Nachteile

I do not feel that anything is missing

Vorteile

Mediatoolkit is intuitive to use, has some great features such as easy reporting and query setup and customer support is always quick to respond.

Nachteile

Occasionally pages don't load results but hitting the refresh button fixes the issue.

Vorteile

The asy and fast way to get reports, the options of limit the searh by keywords and the feedback of sentiment, also you can see the comments

Nachteile

The difficuty on limiting the country or lenguage. You can no limit some areas in one country

Vorteile

Good integration and dashboards. Easy to use

Nachteile

Need a demographic info for twitter, this will help a lot.